T-Mobile Absolute Worst Company I've ever dealt with
T-Mobile is the absolute worst company I've ever dealt with. They must have paid a high price for those JD Power's Awards because it simply isn't true. Briefly, ordered an SDA, sent to wrong address, their typo, I paid overnight and had to work with UPS to find the package and get it re-delivered. Then the SDA deleted the e-mails on my ISP Server (Adelphia.net) when it went looking for more mail. Gone! I lost about 30 emails, unrecoverable. I complained and arranged to return the phone, they talked me into a T809 (Samsung). OK, I guess I really wanted to be a T-Mobile customer, so I took the bait and had them overnight the new phone...it's now 4 days later, still no phone, and I'm on the phone 2.5 hours while they research what in the...
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boy are you are whiney baby, go to cingular where you get hung up on by yankees.
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Why would you have a phone shipped to an address that isn't your home? That's dumb on your part. As for your e-mails. Maybe you should have called tech support for help. I called them for mine and had no problems at all. Maybe you should take responsibility for your own actions before placing all the blame on t-mobile. Next time don't buy phones just because they look cool. Do some research.
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Ummm... I dont think thats your call to make. If you put in an address they should ship it no matter what. And who cares if he got a phone because it was cool. Thats what 80% of customers do in cell the cell phone business DUH!!!!
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Is there a problem with yankees? I know I'd rather talk to someone who can speak english clearly. Rather than "Thanks ya fa callin t mobille, my name be cletus, coud i getcha to gimme ya cordless fone number. Oh yall got one a dem fancy outa space fones, boy i sure do need to get me one a dem. Git R Done"
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Yeah, I don't much like T-Mo, either... Thank God for you, there are three other national carriers close to the hotel you can choose from.
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You could have walked to any T-mobile store and they would have helped you, also who ever in their right mind order a data device over the net, people have to learn once you have a problem you should call and talk normal the more you push them the longer it takes to fix things, unlike any other carrier T-mobile customer care is the best, it has nothing to do with JD power, I have sold about 20 of those phones and only one of them gave me problem similar to yours and I called tech support and it was fixed in less then five min. I am sorry you had a bad experience but we do like for you to take the challenge walk into the store and have them help you, if then you are not happy you can say what you want, I would not order things on line if I h...
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It sounds like everything was your fault. I think they're probably glad to not have you as a customer. But hey, you are a cryer and a whiner so I'm sure you'll cry your way into some other company who won't be good enough for you. You may want to (on your travels from hotel to hotel) consider buying a really nice waterford crystal glass, and some great aged cheese. They both go very well with whine.
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You sold 20 phones, and only one had a problem? That could also mean that only one of them came back to you. Maybe the other ones didn't like you. Maybe this guy is one of those customers.
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Hmmm, I want to exchange my samsung t809 I paid full retail price for because of various issues for a different model phone and they wont do it. Tmo keeps sending me the same model phone and it keeps having the same problems. Not to mention I called to make a change to my plan in december and the rep screwed everything up. Because of the phone problems I have called twice asked to speak with a supervisor as I know the front line reps cannot do what I think needs to be done. Every time I ask for a supervisor they are all miraculously in a meeting and supposed to call me back in 24 hours and never do. Oh well, contract up in July and I will be hauling ass.
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that's ok, after this 3rd phone gets exchanged I'll be able to pick a different model. I still have yet to receive a call back from a manager. I'm leaving work early today so I'll be able to stay on the line until their 'meetings' are over.
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You can only exchange your phone with in the first 14 days. Thats why you aren't able to do it now.
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first of all, we cant just exchange your phone for a differnet model because you dont want the same one. we arent allowed to do this by the manufactuers. the only thing we have like this is called a multiple exchange. this is where we send you a different phone model free of charge if you have done 3 or more exchanges within a 90 day period, providing that your phone is in the multi exchange program. the other phone for the T809 will be the motorola razr.
secondly, in order for us to take a sup call, there has to be at least three sups up on the floor. this is often hard to accomplish because we're either under staffed or in team meetings, on other calls, etc. you cant just sit on hold because you feel like waiting, we dont allow yo...
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secondly, in order for us to take a sup call, there has to be at least three sups up on the floor. this is often hard to accomplish because we're either under staffed or in team meetings, on other calls, etc. you cant just sit on hold because you feel like waiting, we dont allow yo...
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mourer said:
"Then the SDA deleted the e-mails on my ISP Server (Adelphia.net) when it went looking for more mail. Gone! I lost about 30 emails, unrecoverable."
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"And, the phone absolutely had to be here today in the hotel because I fly out at 8:30 AM."
I trimmed this to death because if i didn't cut out the fluff I was going to go mad!
First, did you do any research on how the SDA worked before issuing the statement that it was at fault for deleting your email???
It's a Windows Mobile device, which means that it uses an email pull technology just like your home PC does. If you didn't check the "leave messages on server" option it is your fault, not the SDAs.
The second part i...
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And to think, you came here looking for sympathy and all you found was the truth. We know its painful, and not the easiest pill to swallow, but in the end we all firmly believe this will help you grow up and see the world through the eyes of those of us who understand how things work. Just think you are almost an adult, and soon you'll be able to walk to the store ALL BY YOURSELF!!! Yeah!!!!
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Whoever this consumer is, be them old enough to walk to a store or not, they are entitled to their own opinion about T-Mo. Misunderstandings happen between good companies and good customers.
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Here's a little suggestion for you before you make 1/2 baked responses to postings.
1 I did research, but maybe I'n just not as technically savy as you are, I didn't understand in my research that it would delete off the server, the BLACKBERRY doesn't. So, you're right, crucify me for mot having a technical degree from MIT!
2 It was shipped to a hotel because I travel 3 weeks for my job. If a company has 5 days to deliver it, I pay for OVERNIGHT, and the PROMISE it's no problem, then please tell me who's at fault? T-Mobile was given the option to ship to my house or Hotel, but they said there was plenty of time. (Obviously facts you didn't know before making a sarcastic response. I appreciate your small minded / small world app...
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1 I did research, but maybe I'n just not as technically savy as you are, I didn't understand in my research that it would delete off the server, the BLACKBERRY doesn't. So, you're right, crucify me for mot having a technical degree from MIT!
2 It was shipped to a hotel because I travel 3 weeks for my job. If a company has 5 days to deliver it, I pay for OVERNIGHT, and the PROMISE it's no problem, then please tell me who's at fault? T-Mobile was given the option to ship to my house or Hotel, but they said there was plenty of time. (Obviously facts you didn't know before making a sarcastic response. I appreciate your small minded / small world app...
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Does MIT offer a cell phone purchasing degree? 😁 anyways, I honestly think its just a matter of time until you get screwed by a wireless company..."you" being any and every consumer...its just the company that does the less screwing will be better off. I've been screwed by cingular and sprint, but never by t-mobile. Thats not to say that you weren't, and you, by all means, have a right to be upset, but overall, IMHO they're not a bad company.
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You came here with a rant about how horrible they treated you.
You made assumptions about the technology without asking questions.
Yes, I didn't know the situation dealing with your travel. But you didn't specify anything except that you paid for overnight and you were flying at 8:30am. Tell me what that would mean to anyone reading it.
And your special account must be done over the phone? I deal with TMobile and corporate accounts occasionally. Last time i checked, you could go into the store and they could help you there. I might be wrong on that, but it's worth checking.
And while we're on the topic of assumptions - don't assume that you're the only one who travels for his/her job. There are many here who do that including my...
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You made assumptions about the technology without asking questions.
Yes, I didn't know the situation dealing with your travel. But you didn't specify anything except that you paid for overnight and you were flying at 8:30am. Tell me what that would mean to anyone reading it.
And your special account must be done over the phone? I deal with TMobile and corporate accounts occasionally. Last time i checked, you could go into the store and they could help you there. I might be wrong on that, but it's worth checking.
And while we're on the topic of assumptions - don't assume that you're the only one who travels for his/her job. There are many here who do that including my...
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A) T-Mobile tech support, a 2 hour phone call, they said the phone DID NOT have the option to toggle "leave on server" / "remove from server" like the Blackberry's. That THEIR WORDS, NOT MINE, and therefore NOT MY FAULT!! I can only trust T-Mobile Tech support since that's not my job.
B) I'd have something shipped to a hotel since I travel 3 weeks per month, that's my. Especially if the vendor said IT WOULD be there the next day, which was a 4 day buffer before leaving the hotel. By the way, T-Mobile shipped it 10 days after I left the hotel, even though I closed the account. Imagine, OVERNIGHT that is shipped 13 days after the order is placed. NOT MY FAULT when I ordered it, they said "in stock" and "would be there overnight".
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B) I'd have something shipped to a hotel since I travel 3 weeks per month, that's my. Especially if the vendor said IT WOULD be there the next day, which was a 4 day buffer before leaving the hotel. By the way, T-Mobile shipped it 10 days after I left the hotel, even though I closed the account. Imagine, OVERNIGHT that is shipped 13 days after the order is placed. NOT MY FAULT when I ordered it, they said "in stock" and "would be there overnight".
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I agree, what a whiner!! Go back to VZW and the crappy phones they have there. We don't need you here.
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Look up the definition of whinning vs. reporting an experience / facts / events. Which is what I did. Hopefully you have a dictionary handy so you understand/see the difference.
And, unless you own T-Mobile, who are you to tell me to go to VZW, "we don't need you here". It's not exactly your private fraternity or club, it's a corperation that needs to delivery on it's promises. Guess someone made you owner/company spokesman. Grow up!!!
And, unless you own T-Mobile, who are you to tell me to go to VZW, "we don't need you here". It's not exactly your private fraternity or club, it's a corperation that needs to delivery on it's promises. Guess someone made you owner/company spokesman. Grow up!!!
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First off, the word you are trying to spell is "corporation". And yes, I do own a bit of DT. Feel free to go to any wireless company of your choosing. I just thought the crappy handsets over at that other company might suit you better.
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Which company are you refering to with 'crappy' handsets. One of the other major players certainly has a better selection and quite a few more 'cool, non crappy' phones than tmo has to offer.
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Dude, I'm sorry but any phone you have to pull the antenna out of...you need a new phone.
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If you like T-Mobile. Why would you promote the idea of T-Mobile not needing a customer. Every business needs customers. When I read what you put, I wanted to make a new slogan for T-Mobile.
T-Mobile: Go back to VZW! We Don't need you here!
T-Mobile: Go back to VZW! We Don't need you here!
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Why is having a company PROMISE something and then not deliver make me the whiner. Would that make them deficient. Obviously you have such low expectations of a company to deliver as promises that you are used to failure to deliver. I happen to hold myself and other companies to a higher standard of a) honoring their promises; b) performing accurately and correctly; c) to deliver.
You've obviously been numbed, like most of America to take whatever low level of crap service companies what to provide while outsourcing your jobs and lowering your wages. Hold companies to high standards when they are willing to take your money. Mediocrity is not good enough.
Raise your standards buddy! Expect More. Deliver More!
By the way, you ...
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You've obviously been numbed, like most of America to take whatever low level of crap service companies what to provide while outsourcing your jobs and lowering your wages. Hold companies to high standards when they are willing to take your money. Mediocrity is not good enough.
Raise your standards buddy! Expect More. Deliver More!
By the way, you ...
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To be honest mourer, I've only read you initiating the whole 'whine fest' here.
-You state that T-Mobile is the worse company yet you never explain why
-You complain about the SDA and state you did research but rather than stating this in your thread you complain. Is it possible that when 'venting' on a site on Mobile phones maybe a couple of people could have helped you with their experience
-You sent it to a hotel and complained about it. There are 2 other people involved in this - the receptionist at the hotel and the delivery team. And there is a possibility they sent it to your billing address.
-If you were looking for sympathy, call your mom. It's a post site so people have a right to disagree. Right now, I'd say that ...
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-You state that T-Mobile is the worse company yet you never explain why
-You complain about the SDA and state you did research but rather than stating this in your thread you complain. Is it possible that when 'venting' on a site on Mobile phones maybe a couple of people could have helped you with their experience
-You sent it to a hotel and complained about it. There are 2 other people involved in this - the receptionist at the hotel and the delivery team. And there is a possibility they sent it to your billing address.
-If you were looking for sympathy, call your mom. It's a post site so people have a right to disagree. Right now, I'd say that ...
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T-Mobile screwed me over plenty of times. Like when I had probs with my razr then was suppose to send me a new [or atleast a different one but the same model] And they sent me the free phone [The Siemen one] And when I called they said in the system I didn't have a Razr but that phone when I had the orignal receipt stating I did. Cingular hasn't screwed me over yet.
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and to avoid cingular screwing you over, avoid calling telesales for anything at all costs. 😉
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mamosley said:
and to avoid cingular screwing you over, avoid calling telesales for anything at all costs. 😉
Actually, to avoid Cingular screwing you over, avoid cingular at all costs
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I've seen the inner working of Cingular when I worked for their XBM program, they looooooove to screw customers. I'v been a TMobile cust for a while and love 'em. They have done nothing but out shine everyone around them. Maybe the reason you haven't got you way because you don't seem to grasp that anytime you deal with ANY company its all about you selling yourself and why you need what you need.
3 months into my original contract w TMO, I had gone through 6 phones with all of them lacking signal strength at my house. What did TMO do? Gave me a $500 credit to purchase any phone I chose and call ed the store to let them know I would be testing phones to see which worked best. Did I have to resign for that? Nope. Free 500, just for my t...
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3 months into my original contract w TMO, I had gone through 6 phones with all of them lacking signal strength at my house. What did TMO do? Gave me a $500 credit to purchase any phone I chose and call ed the store to let them know I would be testing phones to see which worked best. Did I have to resign for that? Nope. Free 500, just for my t...
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glad that you've had nothing but good experiances with tmobile. they are just as apt to screw something up as the next wireless provider.
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good customer serivice doesn't come from getting something free or cheap or credits... that is stupid. although that's what most people base their customer service on. "if i don't get something free when i call in or get my way then their customer service sucks!!" Says the average customer.
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Well Good for you. I had CS eliminate my prepaid account and she told me I was at fault. When I told her I wanted to talk to her boss, she finally gave him to me said I was shouting. I told him since this is being recorded for educational purposes, please review the recording. Miracuously, they found the $25 dollars in my account again. I give them the benefit of the doubt that they were just transitioning in GSM when the account screwed up but shouldn't have to hear it from the CS.
My point is we all have horror stories. My service isn't bad with T-Mobile and they work with me if I have an issue. But that's me. To state that T-Mobile is the Absolute worst company and IMO one's agruement above is weak, doesn't mean that the company...
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My point is we all have horror stories. My service isn't bad with T-Mobile and they work with me if I have an issue. But that's me. To state that T-Mobile is the Absolute worst company and IMO one's agruement above is weak, doesn't mean that the company...
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I'm sure there was something that could have been done about that mix up if you went to the store and talked it out.
Just the other day I had a customer that needed a warranty exchange. She was accidentally sent the silver razr instead of the magenta one. One call cleared that up. The silver one was sent back and her new magenta razr was sent to her.
It surprises me how easily people are willing to give up on something when one thing goes wrong or doesn't go in their favor.
Now this whole thread seems to me that if the topic starter was in such a rush and if it was of such importance he would have verified the address a couple times with the customer service rep just to make sure everything was perfect. I say Imei's and sim numbers ove...
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Just the other day I had a customer that needed a warranty exchange. She was accidentally sent the silver razr instead of the magenta one. One call cleared that up. The silver one was sent back and her new magenta razr was sent to her.
It surprises me how easily people are willing to give up on something when one thing goes wrong or doesn't go in their favor.
Now this whole thread seems to me that if the topic starter was in such a rush and if it was of such importance he would have verified the address a couple times with the customer service rep just to make sure everything was perfect. I say Imei's and sim numbers ove...
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I hope you all don't treat your upset customers that way in real life. Great way to get an a$$whoopin late at night when you get off work. Keep it up and your churn % will never go down.
Great way to represent the company you work for.
Great way to represent the company you work for.
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I hope you really don’t believe T-mobile will have higher charm because we say what we say in this chat room, 99% of us don’t work in cc or for T-mobile, and this is a free observation.
I can care less for the loyalty or branding of a company, I used At&t for about 7 years when I use to travel the us, I loved them they could and would fix any problem that I had with my cell phone, they where the base of great future, till about 1999 they decided to change their customer care, I started to hear so sorry but we cannot do this, or that, It was getting repetitive and I finally switch to T-mobile.
I have my ups and downs with T-mobile too ,more as a dealer not as a customer, I call care about 10 times a day to fix customers issues, d...
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I can care less for the loyalty or branding of a company, I used At&t for about 7 years when I use to travel the us, I loved them they could and would fix any problem that I had with my cell phone, they where the base of great future, till about 1999 they decided to change their customer care, I started to hear so sorry but we cannot do this, or that, It was getting repetitive and I finally switch to T-mobile.
I have my ups and downs with T-mobile too ,more as a dealer not as a customer, I call care about 10 times a day to fix customers issues, d...
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Animosity_Reigns said:
I hope you all don't treat your upset customers that way in real life. Great way to get an a$$whoopin late at night when you get off work. Keep it up and your churn % will never go down.
Great way to represent the company you work for.
Wow, aren't you a tough guy? Way to represent trailer trash everywhere. 99% of the people on this thread are people who really enjoy TMO's service, the other 1% are to be expected. So you know, only a child resorts to violence while there is still room to negotiate and talk. Go play with your Lego's and let the grownups talk.
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First of all Mr. Hater, I never said that I would be the one resorting to violence. I simply stated that an upset customer might resort that way if confronted in person with remarks like on this thread. Your the one "acting" like tough guy and using name calling like a little kid. Maybe your the one who should grow up.
people like you are why people like me need medication.
people like you are why people like me need medication.
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Actually the reason you need medication is probably due to a chemical imbalance.
I've dealt with my share of upset customers and unless YOU PERSONALLY misrepresent something they understand that it is the company or policy at fault. Normal people understand that though you may represent that company, and policy you are not responsible for what a board of directors decides.
And though dealing with a cust who is a jerk sucks, and you may laugh or talk stuff on them later, I guarantee that their issue gets dealt with. When you act like a jerk to people who have done nothing to you when you are actually upset at the company they represent, you look like the a$$ in the end. No matter what you are going through you should never treat the s...
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I've dealt with my share of upset customers and unless YOU PERSONALLY misrepresent something they understand that it is the company or policy at fault. Normal people understand that though you may represent that company, and policy you are not responsible for what a board of directors decides.
And though dealing with a cust who is a jerk sucks, and you may laugh or talk stuff on them later, I guarantee that their issue gets dealt with. When you act like a jerk to people who have done nothing to you when you are actually upset at the company they represent, you look like the a$$ in the end. No matter what you are going through you should never treat the s...
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I didn't know didn't you ask CS to read the shipping address before finished ordering?!
I lost a phone last year in Fort McCoy, called to T-Mobile (borrowed another soldier's phone), ordered V330 and replacement SIM
to avoid shipping error, I requested CS to read back the shipping address carefully, once I made everything right, let it go
and I got the phone about 4 days later, btw, there's NO overnight shipping option (at least I didn't have that, I wanted to have overnight!)
once the phone arrived, I still couldn't make call, and I found SIM error (not for my number), called CS again, having been about 45 minutes walkthrough with CS, problem fixed
kudos to CS
I lost a phone last year in Fort McCoy, called to T-Mobile (borrowed another soldier's phone), ordered V330 and replacement SIM
to avoid shipping error, I requested CS to read back the shipping address carefully, once I made everything right, let it go
and I got the phone about 4 days later, btw, there's NO overnight shipping option (at least I didn't have that, I wanted to have overnight!)
once the phone arrived, I still couldn't make call, and I found SIM error (not for my number), called CS again, having been about 45 minutes walkthrough with CS, problem fixed
kudos to CS
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Ok, here's the part where you need to realize that you should READ the contract you sign. In the T-Mobile Terms & Conditions of Service, Paragraph 4, "The Return Period is 14 calendar days from the date of Service activation.... Even if you cancel Service, you must pay all Service and other charges incurred prior to cancellation." So, to be surprised that you have to pay for the days your service was activated is your own fault! 🤭
Next, I haven't really heard a whole lot of what exactly customer care did that was so horrible. You never called Technical Support to fix the issue you were having with your SDA, so you weren't treated poorly by them. You apparently didn't have the Reps repeat your address info back to you, because if you ...
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Next, I haven't really heard a whole lot of what exactly customer care did that was so horrible. You never called Technical Support to fix the issue you were having with your SDA, so you weren't treated poorly by them. You apparently didn't have the Reps repeat your address info back to you, because if you ...
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Thanks for the input...but...
Yes, I'm an executive, and very anal retentive, I repeat and SPELL everything, I spelled the last name on the first shipment and they changed the "ss" to "ff" even though 3 times I repeated it, I spelled names, addresses, streets, etc. And my speech is very clear, I'm a public speaker and used to work in broadcasting. So how did they get the address wrong 2 times? The first person was just dumb, it must have been her first day because it took 1 hour to complete the transaction because she kept loosing screens, having to put in addresses, credit card numbers over and over and over.
2) I did talk to customer service and technical support, I can show you the hotel call bills for all the T-Mobile support c...
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Yes, I'm an executive, and very anal retentive, I repeat and SPELL everything, I spelled the last name on the first shipment and they changed the "ss" to "ff" even though 3 times I repeated it, I spelled names, addresses, streets, etc. And my speech is very clear, I'm a public speaker and used to work in broadcasting. So how did they get the address wrong 2 times? The first person was just dumb, it must have been her first day because it took 1 hour to complete the transaction because she kept loosing screens, having to put in addresses, credit card numbers over and over and over.
2) I did talk to customer service and technical support, I can show you the hotel call bills for all the T-Mobile support c...
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Being anal is obnoxious. Eat some chocolate, watch some Roseanne on DVD and laugh at this whole situation. It is fixable: if you don't like what you have, change it!!! Cingular or Verizon would love to have you with them. Oh and eat some chocolate, ok, it is really tasty! Mmm Mmm good!
C H O C O L A T E ! ! ! ! ! ! ! ! ! !
C H O C O L A T E ! ! ! ! ! ! ! ! ! !
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I don't think its right to call the rep dumb that you spoke with. Maybe it WAS her first day. T-mobile screwed up. We get it. But i can guarantee that there are a lot more happy customers then angry customers. Which is exactly why we have won the JD Power awards
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BOOO haha im kidding, my best friend has t-mobile and they DO have EXCELLENT customer service from what i see it's the best. Personally i think Verizon has the worst I have a lot of angry customers that cancel with verizon because of the customer service they recieved. Sprint's is not all that great either, they have DEFINATELY improved over the last 3-4 months and will continue to do so! I have not had ONE problem with Sprint's customer service since my employment with Sprint, they help my customers answer any questions and me also :-D very pleased
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You obviously don't know how to set the settings on the phone correctly to not delete the emails, or read your contract (you get charged for days you have the service during the trial period). Clearly, you are not the sharpest tool in the shed.
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Thanks for your helpful comments and name calling. Very mature of you!! But I refuse to do a battle of wits with an unarmed man.
For your information, since you jumped to conclusions and "ass, I contacted tech support (dah) as they were the ones who said, there were no "delete" / "retain" options for messages on the server with an SDA, unlike the Blackberry, and it was part of the Windows 5 software. Hmmm. I'm not in Tech Support so I had to take their word for it. But then again, maybe you know more than they do. Go figure.
And by the way, regardless of the contract, I don't pay for things that I'm on the phone 3 times a day with Tech support over 8 days trying to work out an email problem and a failure to load the website for ...
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For your information, since you jumped to conclusions and "ass, I contacted tech support (dah) as they were the ones who said, there were no "delete" / "retain" options for messages on the server with an SDA, unlike the Blackberry, and it was part of the Windows 5 software. Hmmm. I'm not in Tech Support so I had to take their word for it. But then again, maybe you know more than they do. Go figure.
And by the way, regardless of the contract, I don't pay for things that I'm on the phone 3 times a day with Tech support over 8 days trying to work out an email problem and a failure to load the website for ...
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As a CSR with Tmobile for 5 yrs, I could be automatically defensive, but I believe you have a valid point. I know for a fact there are reps that get info wrong during data entry all the time, that is not a reflection of the company but of the rep. Unfortunately you just got a raw deal. Legally TMobile was not under any obligation to waive the service charges regardless of your feelings/opinion of the matter, but as a courtesy because we value long lasting impressions of customer service rather than proving a point over a mere few dollars, the charges were waived. If I was in the same situation I would have a bitter taste in my mouth as well but because I am a rational person and I have worked in customer service for multiple years I can dist...
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I hear you loud and clear, and yes we are backed with the greatest CC in the world. Thank you all for being there for us.
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You can have the greatest customer care in the world. But if you don't take care of "mourer" especially when he has no good stories about T-Mo... Then T-Mo has made him an upset customer. Period. What is the big surprise here? mourer was not taken care of, mourer is not happy. If this happened to me, whethor or not I was to blame, I would not be very happy either. Every company has upset customers. It was a problem, and probably not every experience with T-Mo will not be as bad. If you can't deal with it and get to the good points, then go to someone else. Period.
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You are completely right. I shouldn't judge an entire company by 4 or 5 errors. Thank you for being the most rational, calm, and sensible person to respond! I have to tell you, based on your comments and intelligent analysis (unlike many irrational / half listening) people on this thread, I have established service with T-Mobile. We started with a clean slate, and during the 1 week I wasn't traveling, had the phone delivered Friday.
Thank you!
Thank you!
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Mourer,
Horray! I'm so glad that you decided to have service with T-Mobile, after all.
I'm really sorry about the poor service experience that you had, and I think you'll find that it's not at typical of T-Mobile's customer service.
Welcome to T-Mobile, Mourer. 🙂
Horray! I'm so glad that you decided to have service with T-Mobile, after all.
I'm really sorry about the poor service experience that you had, and I think you'll find that it's not at typical of T-Mobile's customer service.
Welcome to T-Mobile, Mourer. 🙂
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I am glad everything worked out for you. I had a small issue with them once, but they helped me out with it.
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