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Looking to Switch??


Nov 19, 2012, 10:37 AM
My company has come to the end of our Sprint contract and we are not sure if we want to stay. We are looking at TMO mostly due to equipment pricing. How is their customer service? Do you get the runaround when trying to get a phone repaired? How is their billing, accurate or always needing corrections? How well does the Wi-Fi calling feature work? We understand that every carrier will have problems, but the sales people give you fantasy answers and I am looking for reality to make our decision. Anyone have any major negative experiences with TMO?
What are the positives about TMO and what are the negatives about TMO?

Nov 20, 2012, 8:26 PM
I'd suggest using this site.

http://www.rootmetrics.com/ »

Although they may not have much data from your area, they' helped me choose Verizon in my area.

With T-Mobile a very close 2nd.

The reason I chose Verizon & T-Mobile were based on reviews from the above mentioned site on how fast text's were delivered within an carrier and cross carriers.

I read one review that Sprint was fine with text's within it's own network but could take up to 20 minutes going out of it's network. Unacceptable!

Verizon, you get what you pay for. T-Mobile, you use your service within an urban area. Pay full price or pick up a TMO phone off Ebay or the likes. Then pick up a no contract SIM card from T-Mobile, you'll get more than what you pay ...

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