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Contract extension without new phone?


Nov 13, 2012, 4:12 PM
Does T-Mobile add two years from the date of a plan change without any new subsidized equipment? This appears to have happened to my girlfriend. Is there anyway to contest this months later?

Nov 14, 2012, 11:45 AM
If she changed her actual rate plan then yes it renews the contract but the upgrade tenure doesnt reset so if she was eligible for upgrade then she still is and can still get the discounted price unless she switched to a value plan. As far a contesting it months later I can't say

Nov 14, 2012, 12:00 PM
Contesting it depends on whether she signed a new contract. If she did, you need to demand a copy of it and if it can't be produced you're home free.

If it was a verbal contract made with a call center, you have to demand a tape of the conversation. If it can't be produced again, you're home free.

Don't misunderstand my home free statements. You will likely spend hours talking to multiple supervisors who will tell you no over and over again. You have to be polite but firm.

If they do produce a written document or recorded call it becomes nearly impossible to get out of unless there was a change in terms to the contract that you didn't agree to.

Dec 11, 2012, 3:57 PM
She lowered her plan over the phone and has a Vibrant. She is eligible for an upgrade but is not interested in staying with TMO.

I'm thinking it might be best to wait until after the holiday season to start making the calls.

Jan 5, 2013, 12:23 PM
If she changed her plan, then yes, it did extend her contract, and it is nearly impossible to get out of. Sorry.

Jan 20, 2013, 12:32 PM
The answer is yes, currently for all individual accounts, a rate plan change would require a new contract. Also, I can tell you that during a rate plan change you go through an electronic tool in which you enter your phone number, Listen to the contract, And press 1 to accept or 3 to decline. This is the required process for any contractual rate plan change, and she would have had to complete that process before any plan change would have been made for her.

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