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Warrany with custom rom


Mar 10, 2012, 1:33 PM
I have been using a LG G2x for the last 3 months or so. I have rooted the phone and have been using a custom rom for the last 2 months.

Yesterday the display on the phone stopped working. It will respond to the touch but I can't see anything.

I called T-mobile yesterday and they are sending me a replacement.

The problem that I am having is that I can't see the display so I can't flash my stock backup rom.

If I send the phone to them will they be able to see that I have flashed a custom rom to the phone? Will they even check for this?

The person I spoke with at T-mobile said as long as there is not any physical damage or the water damage indicator is white they will replace the phone.

I don't want to send my phone back to t...

Mar 12, 2012, 8:50 AM
I don't work for T-Mobile but my guess is you'll be fine. The custom rom didn't cause the display to fail. If there is ANY physical damage at all, even a scuff, this is the type of thing that will cause them to deny a claim when you put in a custom rom. Also, any software glitches would no longer be covered.

Mar 31, 2012, 10:10 AM
Well I work for T-mobile and typically if it is rooted it is considered out of warranty because that voids the warranty. Hopefully your lucky and don't get charged.

Apr 5, 2012, 4:20 PM
If T-Mobile sees an unapproved Android version or kernel version, your warranty is void and they will charge you an out of warranty fee. You will be lucky if they dont.
The Phoenix

Apr 6, 2012, 11:59 AM
Did they find out?

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