Info & Phones
Warrany with custom rom
I have been using a LG G2x for the last 3 months or so. I have rooted the phone and have been using a custom rom for the last 2 months.
Yesterday the display on the phone stopped working. It will respond to the touch but I can't see anything. I called T-mobile yesterday and they are sending me a replacement. The problem that I am having is that I can't see the display so I can't flash my stock backup rom. If I send the phone to them will they be able to see that I have flashed a custom rom to the phone? Will they even check for this? The person I spoke with at T-mobile said as long as there is not any physical damage or the water damage indicator is white they will replace the phone. I don't want to send my phone back to t... (continues)
I don't work for T-Mobile but my guess is you'll be fine. The custom rom didn't cause the display to fail. If there is ANY physical damage at all, even a scuff, this is the type of thing that will cause them to deny a claim when you put in a custom rom. Also, any software glitches would no longer be covered.
Well I work for T-mobile and typically if it is rooted it is considered out of warranty because that voids the warranty. Hopefully your lucky and don't get charged.
If T-Mobile sees an unapproved Android version or kernel version, your warranty is void and they will charge you an out of warranty fee. You will be lucky if they dont.