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New Restock Fee


May 25, 2011, 8:45 PM
Wow, I just returned a phone I didn't like, with only one day's use, and wrapped exactly as when it was received -- down to the sticker that held the box together.

Apparently there is a NEW restock fee. For a phone I didn't like I was charged a *$50* restock fee -- whether I bought a different phone or not.

Pretty unhappy! This was a corporate store too, not just a store that sold t-mobile. They told me this went into affect on Sunday.

Choose your phone wisely!


May 26, 2011, 7:05 PM
That is EXACTLY why T-Mobile is joining the rest of the carriers with larger restocking fees. Phones cost carriers too much for customers to take out on test drives. This is designed to stop this habit, it costs each carrier millions in handset losses. So yes, choose your phone wisely, don't waste time and money just "trying them out".

May 28, 2011, 12:21 AM
i work in care this is new to me

May 30, 2011, 8:30 AM
I work in retail. We've had a flat $10 restocking fee for a long time. As of 5/22 its $25 for a feature phone or webstick, $50 for a smartphone, and $75 for a tablet or netbook. Its about time too, I was getting sick of seeing the same people every time a new phone launches, upgrading and returning it 3 or 4 times during their remorse period before finally returning it altogether because "they didn't like it." This is because of those people, costing the company millions...

May 30, 2011, 6:06 PM
When my old job started doing that, I was so excited. No more customers coming in and returning phones all the time. And the worst ones were always the ones who slightly damaged the phones or scratched the hell out of em!

May 31, 2011, 11:06 PM
my bad i went to work the next day.. something similar to this policy may be added in the near future, i can see why from a company stand point there needs to be some sort of deterrent from those who cannot make there minds up. i have seen people do this 3 to 4 times,,, our buyers remorse period is 14 days this is nutts, i personally think that the first should be a minimal charge 55 is getting up there. but people need to realize your going to have this phone for 12 to 22 months pick something that meets your needs not just because you had seen it on tv the night before, took be 8 years to decide on a tat. and 3 months to pick a phone

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