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Fradulent account

chainmail311

Jan 14, 2009, 8:05 PM
We have a couple of guys hitting up our stores and signing for phones, only to turn around and cancel them using a dealer code. He's signed up under a bunch of different business tax ID's. It's a rough estimate, but we think he's gotten at least 28 phones from our stores in the past week or so.

My question is: Why hasn't T-Mobile flagged this guy, closed his account, or notified people? What will T-Mobile do for us in order to catch this fraud artist? Anything?

Thanks.
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Americanstud1987

Jan 14, 2009, 9:45 PM
They're probably already on the way to investigate, and catch the person. You'd be surprised how much they do not let the employees know because they never know who is actually doing it. It may be an under cover investigation, and which you'll never know. Just like Verizons investigation with the access to Obamas account. They did all that in private, and fired those that did it.
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lancekalzas

Jan 15, 2009, 7:37 AM
Have you reported it to the Fraud team?
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tuxedo_rage

Jan 15, 2009, 11:08 AM
as in your account is fake?
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tuxedo_rage

Jan 15, 2009, 11:09 AM
lmao...nevermind didnt read the whole thread
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Americanstud1987

Jan 16, 2009, 5:20 PM
That usually helps.
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tuxedo_rage

Jan 16, 2009, 5:45 PM
dude thats old news...
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Americanstud1987

Jan 18, 2009, 10:19 AM
Dude..shut up
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tonyvs12385

Jan 16, 2009, 8:02 PM
They always investigate it. Usually they want a case to build where the money loss results into jail time.

We have a problem with our market with stolen live demo phones, but the police department and state only want to press on if there is going to be a felony charge.
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chainmail311

Jan 17, 2009, 4:48 AM
Well, our store has a great fraud team, and they just picked up all the contracts. 20 phones from our location alone, resulting in 13,000 dollars in charge backs. We're waiting for the fraud team to work on pressing charges to turn them in. I've been told that if they want to buy more phones, to calmly ask for ID, and copy the license for police purposes. I can't wait to nab these jerks.

I called it awhile ago, but my manager okay'd the sale.
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tonyvs12385

Jan 17, 2009, 6:49 PM
thats some shady business. we hd a guy who activated 50+ lines last month also.

we actually get major break-ins and theft.

on of stores had it wiped clean. $100,000 worth of merch.

we just caught 3 perps who stole a total of 20 G1 and Behold demoes. 🤣 all felony counts 😁
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chainmail311

Jan 19, 2009, 6:01 PM
do you live in south bronx or something?
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