Good bye T-Mobile (Reps please read!!)
I still love the service and the rate plans are GREAT! But I am leaving T-Mobile very soon because I can not stand dealing with customers any more! You guessed it, I am a rep. I can't handle the stress of people taking all their frestrations (sp?) out on me. I can't help it if it's company policy and I won't bend the rules for YOU! I don't care if you've been a customer for 2 monthes or 10 years. I'm tried of you telling me your phones are your life and you need it because your life depends on it!
It's stressful being in the cell phone business.
It's stressful being in the cell phone business.
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R u serious? 🤨 With any job you have there is going to be some level of stress. So what if the customers yell. You can't take that stuff personally.
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MissSLM07 said:
R u serious? 🤨 With any job you have there is going to be some level of stress. So what if the customers yell. You can't take that stuff personally.
I understand every job has stress in it. But I have been a representive for 4 years and any way it is time to move on. Plus, this job isn't worth it if I keep getting more and more annoyed at customers everyday no matter how nice I am to them. It's just time for me to move on. I'm just plain tired of it. I just wanted to vent in Phonescoop.com to see if any other reps can relate or has felt the same way sometimes about wanting to quit because of the same situation.
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Well, I've never shared this until now but I was Sprint cust care rep in 04. I worked at a Vendor site. When the customers yelled and cursed I just put the phone on mute and laughed. Most of the escalated calls I got were from people who never paid their bills on time and wanted credits on their account. I will admit I got in trouble a few times for telling customers off but it was worth it. 😉
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MissSLM07 said:
Well, I've never shared this until now but I was Sprint cust care rep in 04. I worked at a Vendor site. When the customers yelled and cursed I just put the phone on mute and laughed. Most of the escalated calls I got were from people who never paid their bills on time and wanted credits on their account. I will admit I got in trouble a few times for telling customers off but it was worth it. 😉
You're lucky! I'm a front line rep (at the retail corporate store)! On one occassion when I was on the phone with a customer service rep he told me he just got back from disability from being a sales rep because of the stress. He had a heart attack. Now he's a rep over the phone and he says t...
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I completely understand, i work at a corporae location too, and i have to deal with people that dont speak english and want to pay bills only with cash,not even a check.And to make it worse iam the bilingual rep in the store...
we will miss you, and were glad to have you in the family...
we will miss you, and were glad to have you in the family...
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Honestly, when you work in the cell phone industry you are going to constantly get those customers who expect everything and for free.
The Wireless industry is the only industry where you really see this. I mean, you dont buy a car from a dealership, and then when you blow a tire you demand a new car for free.
when something happens to your phone thats your fault and you dont get insurance on it, that's YOUR fault. if you dont pay your bill on time, thats YOUR fault. People will not take responsibily when it comes to their phones and plans. Unfortunately representatives on the front line have to take the blunt of all of that.
If you are planning to go to another wireless provider, you going to see the same thing there as well, if...
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The Wireless industry is the only industry where you really see this. I mean, you dont buy a car from a dealership, and then when you blow a tire you demand a new car for free.
when something happens to your phone thats your fault and you dont get insurance on it, that's YOUR fault. if you dont pay your bill on time, thats YOUR fault. People will not take responsibily when it comes to their phones and plans. Unfortunately representatives on the front line have to take the blunt of all of that.
If you are planning to go to another wireless provider, you going to see the same thing there as well, if...
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...thats true. Here at work they provide Sprint branded stress balls 🤣
It can be stressful at times, but hey it gets the bills paid ya know?
It can be stressful at times, but hey it gets the bills paid ya know?
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A yo, I hear you man! I don't carre all theze other peopls keep claiming that the stress is not a factor. Well sure, som peops may be able to handle stress in their own way and they do it well. But when it's a barrage of just "straight to your dome" type issues that they keep throwing at you like hand grenades all day, it can start affecting you. There were times I would leave from there thinking at the end of the night, "alright, if that last call wasn't motivation enough to pursue another career, I don't know what is!" I would leave pissed!!! To top it off, my supervisor didn't like me for some reason and was always out to see what I would do wrong. Finally one day when I needed her help on a call, she was less than helpful and just t...
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I'm pretty much gonna echo what everyone else has already stated here. When working in customer service, whether it be over the phone or face to face, its gonna be stressful. I work for DIRECTV and I have nothing to do with cell phones, but IMHO, the stress levels are amplified 10x's because its TV. Imagine having to tell a customer that their service is gonna be out for a week and then they have to pay $70 for a service call just to have someone come out who may or may not fix their problem. Its not easy. If you really want a job that doesn't stress you out, you should work for yourself and sell puppies or something.
Seriously though, no matter what you choose, I hope your happy with it and prosper. 😉
Seriously though, no matter what you choose, I hope your happy with it and prosper. 😉
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you need to harden the F**K up!
I have worked for customer service for over 5 years, finding new and inventive ways to NOT give rude people what they want is one of the only things that keeps me going to work.
I have worked for customer service for over 5 years, finding new and inventive ways to NOT give rude people what they want is one of the only things that keeps me going to work.
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😎 trust me cancel my friend they are so full of crap it is almost sad. T-Mobile by far is the worst company ever in the cell business. If you talk to a rep it's like arguing with a retarded 3 year old and the supervisors are so worked about making their little $10-$15 an hour all they can say is no, I'm sorry you feel this way, and sometimes try to over talk you. So trust me leave those bastards alone. Besides half the time their phone don't even work or break down.
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theanswer said:
😎 trust me cancel my friend they are so full of crap it is almost sad. T-Mobile by far is the worst company ever in the cell business. If you talk to a rep it's like arguing with a retarded 3 year old and the supervisors are so worked about making their little $10-$15 an hour all they can say is no, I'm sorry you feel this way, and sometimes try to over talk you. So trust me leave those bastards alone. Besides half the time their phone don't even work or break down.
You do know this is a thread for customer service reps to complain about stupid customers. not the other way around.
Its idiots like you that piss off us reps.
Learn to understand what people are saying before you start i...
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Actually the one I was calling retards was the company. They make you guys say these things and some reps who have the guts to feel sorry for the customer are the ones punished, while the "I must keep my job and say what I'm told" reps reap the benefits of not understanding where the customer comes from and their feelings about the situation at hand. Also as far as the insulting the reps trust me I almost feel sorry for some or them cause the customers sometimes act like they can change anything the company says can't or is not able to be done. But then again this is for all business and companies cellular or otherwise (as sad as that may be).
OH yeah and I'm not a customer but let's just say I do know ALOT about T-Mobile and how it is ru...
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OH yeah and I'm not a customer but let's just say I do know ALOT about T-Mobile and how it is ru...
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" If you talk to a rep it's like arguing with a retarded 3 year old... "
That sure sounds like you were insulting the rep not the company.
And as far as what the company "makes" reps say is just the company policies that are very reasonable if you ask me. The only people who get mad at you for quoting company policy are the ones who want something outrageous like getting a brand new top of the line phone for free without a contract or crediting all of there overage for no good reason other than they want it.
Its people who dont read the contract before they sign it and think that just because they want something that they should get it that cause 99% of all the reps problems. It is very rare to have someone call in with an actual bi...
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That sure sounds like you were insulting the rep not the company.
And as far as what the company "makes" reps say is just the company policies that are very reasonable if you ask me. The only people who get mad at you for quoting company policy are the ones who want something outrageous like getting a brand new top of the line phone for free without a contract or crediting all of there overage for no good reason other than they want it.
Its people who dont read the contract before they sign it and think that just because they want something that they should get it that cause 99% of all the reps problems. It is very rare to have someone call in with an actual bi...
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Hate to admit it my friend but that is the most honest and truthful thing I ever heard anyone say in a long time. You are right on every point, cause sometimes the customer makes it seem as if it's your fault that their phone broke or the service went out. Come to think of it you're the only person who I can honestly say ALMOST thinks like I do.
Truth be told a few months ago I was a rep at a call center myself and got fired for trying to help a customer or two (nothing outside of policy really) and got fired for it while people who did nothing to help customers except for transfer them and sometimes put them on hold until they hung up are still there and even got promoted. So if I hurt your feelings as a rep I can be a bigger man and say...
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Truth be told a few months ago I was a rep at a call center myself and got fired for trying to help a customer or two (nothing outside of policy really) and got fired for it while people who did nothing to help customers except for transfer them and sometimes put them on hold until they hung up are still there and even got promoted. So if I hurt your feelings as a rep I can be a bigger man and say...
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it's because they are in business to make money...not to make people feel good. Whether or not you believe it's the right thing or not, you applied for the job and then you took the job. If you don't like it.....dont' work for them. Now I'm not saying you are wrong for doing what you believe is the right thing...I actually respect you for that....not a lot of people do that. I'm just saying w/ all the talk about customer service and retention, the main goal is still to make money....
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Cellular customers are the hardest to deal with. Literally. I have worked retail service in many other electronics stores as well as the service industry for satellite tv and radio. No one is like or has the same "I am priviledged and entitled mindset" that a cellular customer has.
I understand that we should always treat customers as though they are number one, but it is so much harder when all they do is talk about how much they do for the company and how much they spend each month, and why they deserve better than the other. The companies are a lot to blame in this industry by giving them this entitlement of time and tenure to a certain degree. Everyone just needs to understand what cellphones are. ELECTRONICS. Just like every o...
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I understand that we should always treat customers as though they are number one, but it is so much harder when all they do is talk about how much they do for the company and how much they spend each month, and why they deserve better than the other. The companies are a lot to blame in this industry by giving them this entitlement of time and tenure to a certain degree. Everyone just needs to understand what cellphones are. ELECTRONICS. Just like every o...
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But you see, I've been a customer since 1965 and dammnit I deserve a FREE PHONE!!!!!
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