New upgrade policy questions...
Has anyone heard what the base ARPU cut off is going to be for the new upgrade policy? I know it states that customers have to profitable to upgrade, but are there any base guidelines on it? Like a customer has to be on a 59.99 plan or higher, or is just some arbitrary formula thats being used....?
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It is not about their calling plan, but their LTV. If customer has a LTV of 1. they are not eligible. I just had a customer with a FT with 3000R, 5 lines and none of the lines were eligible. I was 😳 !
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That sound you hear is the churn tidepool sucking Cingular customers into the Other Carrier Zone.
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...not necessarily a bad thing. You can bring in revenue all day long, but if it's not profitable, what's the point?? Might it not be a bad idea to let those $19.99 home and $29.99 nation plans go if they don't generate profit dollars?? let them be a burden to another carrier. The dead weight leaves and cingular can focus on servicing quality customer's - family talk, large plans, and business pooled plans. Quantity vs. Quality.
...i wouldn't be surprised if this changes anyway post AT&T and bell south merger.
...i wouldn't be surprised if this changes anyway post AT&T and bell south merger.
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There is no base ARPU as others has discussed. It looks at several different indicators. A $29.99 customer will not necessarily be ineligible because of low price.
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I have not seen anything in writing. I have been told it has to do with amounts of off network roaming in our area. Maybe each market could have different factors, as off-network roaming in our area is a huge issue.
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Texaswireless
Have you read this on a Cingular site or on any Cingular job aid? I think you need to move this type of post to the rumors forum because so far it is completely without basis.
🤣
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Wow you have a hard on for me don't you? So much that you post a reply I made to a completely different post.
Do you have nothing better to do with your life?
Do you have nothing better to do with your life?
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Well it's not presentation. It's when the system just doesn't let me do anything with it that's annoying. It's hard to explain "you're making the company lose money everytime you make a call" to a customer and them not get mad.
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Then you don't say that to them. Tell them at this time you qualify for the no commitment or "everyday Upgrade" price on a new phone. If they ask about a one year or two year all you have to say is "at this time you do not yet qualify for that discount". Period. Have done it twice already and both times they said no problem and bought the phone at cost.
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umph 😲 👀 this could cause problems for some. i hope it has to do with arpu more than anything.
i hope they change it back to how attws did it. with the leves of discounts
like i think if you were red you got a complete upgrade.
and if you were yellow half off. and blah blah.
i hope they change it back to how attws did it. with the leves of discounts
like i think if you were red you got a complete upgrade.
and if you were yellow half off. and blah blah.
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I have the same thing here. I'm in West Texas, and the usage crap is killing us.
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Then you need to come up with a better way to present your discount options. I am in the EXACT same boat as you and have been for 4 years now. Attitude and presentation make all the difference in the world.
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silentscream said:
Well it's not presentation. It's when the system just doesn't let me do anything with it that's annoying. It's hard to explain "you're making the company lose money everytime you make a call" to a customer and them not get mad.
That's where this one is supposed to be. My bad.
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Customers that have an average of 75.00 before tax is considered a profit, and can upgrade early with a VIP acceptence after 1 year of service with this 75.00 average, that is what i am being told from my upper managment staff
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Well that is the current policy. Anyone with $75 or more pretax can upgrade every year even if they do a 2 year agreement.
Is he saying this is the NEW policy or the current one?
Is he saying this is the NEW policy or the current one?
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As with the changes to rollover this could be much ado about nothing. (FYI dromant, not for you but our "Team" in general)
If this policy begins to effect significant amounts of customers who live in and primarily use their phones on-network them we need to voice our opinion to upper management. The metrics as explained to me should not effect many. It will effect a few and that happens with any change.
Let's see from those effected the details of the plan AND usage to determine how much this policy with hurt or help us going forward.
And as always please remember, the no contract or "everyday upgrade" as we call them price is the best deal for equipment w/o contract IN ANY INDUSTRY. No where else can you buy the equipment neede...
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If this policy begins to effect significant amounts of customers who live in and primarily use their phones on-network them we need to voice our opinion to upper management. The metrics as explained to me should not effect many. It will effect a few and that happens with any change.
Let's see from those effected the details of the plan AND usage to determine how much this policy with hurt or help us going forward.
And as always please remember, the no contract or "everyday upgrade" as we call them price is the best deal for equipment w/o contract IN ANY INDUSTRY. No where else can you buy the equipment neede...
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if i'm not mistaken Tex, the on - network per the new upgrade eligibility is people who have a number based out of one market and live in another, but are still on our network, even that cost us money. so they are on network, aren't roaming, but still costing the company money as more than 50% of mou is not based in their home market.
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I haven't seen that and it would present a problem in my particular market. We have many college students attending Texas Tech from Houston, Dallas, Austin, etc.
Considering they are moving to a national activations platform (we will soon be able to activate any number anywhere in the nation within a Cingular market) I would guess that item would not be true. But we will see when it all "hits the fan".
Considering they are moving to a national activations platform (we will soon be able to activate any number anywhere in the nation within a Cingular market) I would guess that item would not be true. But we will see when it all "hits the fan".
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Man we are in the same town. I'm stoked about thge National activations platform. Too bad I heard it will be September?
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Yup. As soon as they get everyone a national agent code. Some stores have the same code as others which is the reason for the delay.
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Hmm...that's odd having the same codes. Oh well, I'm sure when they get static codes for everyone (I believe that's what I heard, it might be the opposite) it'll rock. What part of town are you in?
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Across from Target.
What the problem is involves a store here having the same agent code as say a store in Boston.
What the problem is involves a store here having the same agent code as say a store in Boston.
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That's where I thought you were at. I thought that was TexasWireless location. I'm over at 4th and Frankford. Good ol' GoWireless.
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I used to run the Go stores in West Texas a couple years back. Good people over there running that company.
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I've been in your store before with my brother. Probably around November or so? My brother had a warrantey problem and didn't believe me that all we do is give the phone number. So I was with him, we came in, he got the phone number. I laughed. Anyways, you have a good day man.
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After doing an upgrade eligability check the other day i noticed on account notes that this particular customer was not eligable due to lack of profitablility! This was using POS.COM. I don't know what you use but check out account notes nextime you have a denial. the pro side to this is i've also seen some customers coming up with rediculously early upgrade eligability assumingly due to profitability. One such was the first line on a family plan with same activation date being eligable six months in advance while second still showed 2 or so months prior to contract end date. this is without using VIP as well.
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The new upgrade policy takes into account the same aspects as the previous policy. In addition to that, now if a customer uses a large amount of on-network and/or off-network airtime they will not be eligible. I.E. a customer uses 5000 n&w and 4000 m2m each month on a 39.99 plan, they probable won't be eligible. Also, if someone is using a large amount of minutes on TMobile towers then they most likely wont be eligible.
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That is the way it has been explained to me. It has nothing to do with the amount of their plan.
Cingular is not going to cancel those folks off their network but they aren't going to subsidize their handsets either.
Cingular is not going to cancel those folks off their network but they aren't going to subsidize their handsets either.
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Ok... The upgrade policy is if they are over 75 bucks a month PER LINE they can upgrade on a new two year with a one year price....other than that they have to b eligible for a standard upgrade UNLESS they have an old sim that doesnt prefer the new gold network than they will be given offers all day long to upgrade or they can do what cingular is doing in la and just send a letter flat out that says upgrade your sim now or you will be cut off
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Current upgrade policies have not changed. The only time the ‘new criteria’ comes into play is if the customer has a Life Value revenue score of 1. The revenue value score is determined by :
Tenure
Rate plan
Payment history
On/off network usage
Time of last handset discount
Data usage
It is a national program and is not customized by market. However, markets can determine how this applies to the ‘Customer Rules’.
As for someone that had a customer eligible for an upgrade early, it was most likely not from this program. A rep using Telegence or CARE directly, not an overlay program, OPUS or POS, needed to enter a specific upgrade code and not just do a contract renewal. That codes drives the AEU checker in OPUS and POS. If ...
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Tenure
Rate plan
Payment history
On/off network usage
Time of last handset discount
Data usage
It is a national program and is not customized by market. However, markets can determine how this applies to the ‘Customer Rules’.
As for someone that had a customer eligible for an upgrade early, it was most likely not from this program. A rep using Telegence or CARE directly, not an overlay program, OPUS or POS, needed to enter a specific upgrade code and not just do a contract renewal. That codes drives the AEU checker in OPUS and POS. If ...
(continues)
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