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I hate to break it to you paid employees of Cingular, and Fanboys. but Your network still isnt much

MidnightDT

Apr 24, 2006, 9:18 PM
regardless how many times you say so, your network isnt the best in any major city, much less like 20 of them. Fewest dropped calls? extremly doubtful. what about calls that connect, voice quality, static, one way audio, etc?

Telephia Corp. of San Francisco Is the only major "Independant" reserach agency that ever says anything good about Cingulars Network. Also odd is how two of Telephia's executives are on the Cingular Wireless board of directors.

heres some facts:

-In January, Consumer Reports released a call-quality survey of 50,000 of its members that had Cingular ranking no better than third in any of the 18 cities included.

-In Boston, Verizon was top-ranked, followed by T-Mobile, Sprint, Cingular, and Nextel. Cingular w...
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gunny

Apr 24, 2006, 9:28 PM
Yes we know thanks Cingular suxs in Seattle too. πŸ™‚
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barryefau

Apr 26, 2006, 1:03 AM
Amen to that!!! My friend that works for Cingy in Bothel is on my vzw plan do to lack of realible Cingular service πŸ™‚ SB 405 @ 520 boom, he would drop is Cingular call EACH and every time! w/ VZW, don't have that problem
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Hello Moto

Apr 24, 2006, 9:38 PM
and did you read the fine print in consumer reports that less than 5 points was meaning less... and from JD Powers (http://consumercenter.jdpower.com/cc/rd/cc/t elecom/ratings/wireless/service/results/index .asp?v1=Southeast)

'Please note that J.D. Power Consumer Center ratings may not include all information used to determine J.D. Power and Associates awards.'

as quoted from their site.
and go to the link listed above... look at how they rank T-Mobile and Verizon... It shows Verizon trailing T-Mobile in EVERY catagory, but gave them the award as a tie as well... they trailed T-Mobile by at least one point in everything and it shows Cingular trailed Verizon in everyting, so, why didn't Cingular get the same award. and the offerings sect...
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MidnightDT

Apr 24, 2006, 9:44 PM
Hello Moto said:
and did you read the fine print in consumer reports that less than 5 points was meaning less... and from JD Powers (http://consumercenter.jdpower.com/cc/rd/cc/t elecom/ratings/wireless/service/results/index .asp?v1=Southeast)

'Please note that J.D. Power Consumer Center ratings may not include all information used to determine J.D. Power and Associates awards.'

as quoted from their site.
and go to the link listed above... look at how they rank T-Mobile and Verizon... It shows Verizon trailing T-Mobile in EVERY catagory, but gave them the award as a tie as well... they trailed T-Mobile by at least one point in everything and it shows Cingular trailed Verizon in everyting, so, why didn't Cingular get t
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MidnightDT

Apr 24, 2006, 9:48 PM
oh and furthermore.

http://consumercenter.jdpower.com/cc/rd/cc/te lecom/ratings/wireless/index.asp


click on any of those links, and then any region and cingular has 2 or 3 bubbles tops while Verizon Wireless and T-Mobile (the true industry leaders) have 4-5 in nearly every single one.
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Hello Moto

Apr 24, 2006, 9:54 PM
so if t-mo is ranked higher than verizon, why do they both share the award?????????????????? a little fishy to me. and............ a lot of people these type of reports ask are the same ones that refuse to get new equipment and upgrade to GSM................ not cingulars fault they refuse to change. but the test that show what MOST cingular customers experience is correct...
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Hello Moto

Apr 24, 2006, 9:49 PM
http://consumercenter.jdpower.com/cc/rd/cc/telecom/i ... »

ok. go there, do the research yourself. it's all bias info.
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MidnightDT

Apr 24, 2006, 9:58 PM
do you have a point moto?

I dont know why Verizon Wireless shares top spots if they have 4 and T-Mobile has 5, seems odd. However cingular has 3 so why would they share top spots they are 2 bubs lower then T-Mobile.

I also saw on one of those (Wireless call quality, West region) that Verizon Wireless had 5 bubs as did T-mobile and there was no tie, TMO won the award. Cingular Wireless however had 2/5, horrible.

The only thing consistent about Cingulars Wireless's results as far as Network, Customer Care, and Customer satisfaction ratings are that they are 2-3 out of 5 max which is terrible
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Hello Moto

Apr 24, 2006, 10:25 PM
i will honestly say that the ratings are (also) based on former at&t customers and cingular tdma customers. i know how it sounds, but a lot of people refuse to change and overall cingular is getting bad reports of it. if people would be willing to change, it would be a whole new ball game... that is shown by the advantages of the people that have already switched.
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AshDizzle

Apr 25, 2006, 12:40 PM
This is totally correct. I read somewhere about churn rates of Cingular broken down by TDMA (blue and orange), Blue GSM and Orange GSM. If someone shed the light on those figures that would be great...

What it means is part of the problem is we have an ancient network that isn't maintained, but grandpa and grandma don't want to give up their analog coverage because EVERYONE knows analog is the best. Yet at the same time they have nothing better to do then complain. But they'll stay with us, complaining...
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jmac32here

Apr 28, 2006, 5:39 PM
I have to agree Hello Moto. I am on the Verizon network in Bellevue.

Now the question, if I can have my Verizon phone drop calls when sitting still every 5-10 minutes, but still talk on my friends Cingular phone in the same spot for over an hour without a single drop. Does that show Verizon to be good, or Cingular?

BTW ppl..I know a Safeway in West Seattle and the Top Foods in the Crossroads Mall area have spots with no coverage with Verizon, but Cingular has towers right behind the mall. This is off my experience. I still find it humorous to walk into the frozen foods or chandy area at Tops and have my BT headset start beeping, to check my phone and have no coverage.

On the other note JD and the other consumer information stu...
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JestaMcMerv

Apr 24, 2006, 10:33 PM
that would explain why everyone has left cingular for other carriers and we are now the nations smallest carrier. seems to work for 56 million people. network might suck, but people dont care, and the ones who care are few and far between.
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MidnightDT

Apr 24, 2006, 10:45 PM
they baught their way to number one and they have one of the highest churn percentages in the industry. however this isnt about size its about network and cingular, despite what the "leading independant research firm" says, fails in that department.

furthermore the 56 million includes resellers where as other wireless carriers do not include their resellers in their numbers. lastly having 56 million customers seemingly would benefit cingular in consumer opinion studies they have more customers thus should get a fairly positive buzz, that is not the case.
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s0lrac

Apr 24, 2006, 11:31 PM
Other wireless carriers DO include resellers in their numbers.... where do you get your info from??? πŸ˜•
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MidnightDT

Apr 24, 2006, 11:46 PM
s0lrac said:
Other wireless carriers DO include resellers in their numbers.... where do you get your info from??? πŸ˜•


Verizon Wireless does not. regardless way to pick the absolute most insignificant point that I have made and choose only it to reply
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AshDizzle

Apr 25, 2006, 12:42 PM
So then, you are saying Verizon Wireless is actually the largest carrier, and Cingular is not? Is that what you are saying, champ?
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MidnightDT

Apr 25, 2006, 12:58 PM
Cingular is the largest carrier for now. All im saying is that some carriers dont count their resellers in their numbers, and that if cingular didnt they would probably still be the largest, but by a very small margin.

Verizon Wireless is the best carrier. They own and operate the nations most reliable wireless network which is backed up by company drive testing results, consumer reports polling, jd power and associates, Forrester Wave, and pretty much every other company that doesnt have exec's on cingulars board of directors (telephia). They also rank right at the top along with T-Mobile in customer care, and customer satisfaction. while having the industrys most loyal customer base (1.2% churn)

and they do that with "ugly phoes, cri...
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AshDizzle

Apr 25, 2006, 1:16 PM
MidnightDT said:
T-Mobile also blows Cingular away in nearly every catagory including network performance. at best cingular is third, however they are improving every quarter so who knows, maybe some day they can be second


No, I don't think they will drop down to second place any time soon.
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jmac32here

Apr 28, 2006, 7:32 PM
Funny, the only ppl that are not included in the Verizon network is the test vans and phones owned by the company and used by its employees.

Other than that..resellers are counted..

Me and my roomate are part of that 49 million that makes up Verizon, and HE SELLS THE PHONES!!! HE'S THE ONE THAT SOLD ME MY PHONE!!
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sowhatsowhat10

Apr 28, 2006, 7:34 PM
🀣
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jmac32here

Apr 28, 2006, 7:38 PM
Reason: He had to go onto my family share plan, because he doesn't qualify for an emplyee plan for 6 months in his company.

Sides, employee plans do count as part of their network. As long as the employee bought the phone and setup the plan. AKA They own the phone..
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s0lrac

Apr 25, 2006, 11:58 PM
What do you know about some carriers not including reseller adds in their own gross adds???
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nextel18

Apr 26, 2006, 9:24 AM
they all include wholesale/resellers. just some have more than others.
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s0lrac

Apr 26, 2006, 9:29 AM
Hmmm... MidnightDT it seems its your word against NEXTEL18's word.... where are you guys getting this info??? if you dont mind???
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nextel18

Apr 26, 2006, 9:32 AM
what did midnight say?

sure; quarterly reports and from analysts numbers.
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s0lrac

Apr 26, 2006, 9:40 AM
MidnightDT said Verizon doesnt include Reseller adds when reporting total active subs...
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nextel18

Apr 26, 2006, 9:48 AM
they do; but its very small...
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RUFF1415

Apr 24, 2006, 11:59 PM
MidnightDT said:
they baught their way to number one and they have one of the highest churn percentages in the industry. however this isnt about size its about network and cingular, despite what the "leading independant research firm" says, fails in that department.

furthermore the 56 million includes resellers where as other wireless carriers do not include their resellers in their numbers. lastly having 56 million customers seemingly would benefit cingular in consumer opinion studies they have more customers thus should get a fairly positive buzz, that is not the case.

One of the highest churn percentages in the industry?

Explain to me how 1.8 % churn is higher than the 2.3% and 2.7% churns that each...
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MidnightDT

Apr 25, 2006, 12:06 AM
For the quarter, the nation's largest wireless provider reported overall monthly subscriber churn of 1.9 percent, its lowest ever.

now whos facts are wrong! lol. 1.9 percent is fabulous for cingular, best ever. and they are going in the right direction quarter after quarter these are all good things. 1.2 or 1.3% would be alot better tho.

furthermore this post has not a damn thing to do with churn it has to do with claims about how superior the ALLOVER network is, when in reality the claims are biased and contradicting to every other companys claims.
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RUFF1415

Apr 25, 2006, 12:09 AM
Postpaid churn = 1.8%
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RUFF1415

Apr 25, 2006, 12:20 AM
This post has everything to do with churn!

Wouldn't a continuously declining churn rate suggest that Cingular's network indeed is moving towards improvement, and people are satisfied with the quality service it has to offer?

I'd say so.

As network integration is being completed across the nation, it seems as though the more than doubled amount of cell sites that Cingular users have access to is making a significant difference in service. Yes, the Allover network is superior in that no other carrier offers even close to the amount of towers Cingular can. And that fact puts Cingular's capacity and general coverage on par with Veriaon, and even beyond in some areas.

And of course there are places where that had already been t...
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RUFF1415

Apr 24, 2006, 11:49 PM
DT you are an idiot. Anybody can take a news article and pick out a few "points."

Let me go back and do the same for Verizon...

Lame. πŸ™„
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MidnightDT

Apr 24, 2006, 11:52 PM
very valid counter points ruff, very nice. I can see why you make the big bucks with Cingular.
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RUFF1415

Apr 24, 2006, 11:59 PM
I don't work for Cingular. Thanks. 😲
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thickjake

Apr 25, 2006, 5:46 AM
JD and CR use customer surveys, hopefully we can all agree on that.
Of the approximately 200 million wireless users they sample a very small percentage. Most of the surveys as based on customer perception and advertising goes a long way in creating that. For years Verizon has been telling us how great they are. Even if I don’t have Verizon, I see their ads telling me they think they are great. So, follow me on this.
Let’s say I’m using another carrier and drop a call or have one bad experience (and every carrier will @ some time or another) The PERCEPTION is that the other carrier must be better because they have feeding me that line for years.

So now I get selected for a customer survey. Well, my carrier has never defended themselves...
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adilus

Apr 25, 2006, 6:48 AM
I understand your point on perception, but to disregard 20,000 + reviewers is a bit naive, no? Also considering that people are more inclined to report to surveys when they have had problems versus service that is good is also something to take into account.

No survey is perfect but to me I would choose JD Power and CR versus Telephia based upon who is paying who. Telephia makes their money selling their reports to companies like Cingular whereas CR makes their money selling their reports to Consumers. JD Power makes money selling to both but I trust JD Power because of the number of surveys I have been part of for them.

I personally think that Telephia knowing that Cingular needed a PR boost could have easily swung the survey to Ci...
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MidnightDT

Apr 25, 2006, 12:18 PM
ya good points, did i also mention that telephia has two exec's that are on cingulars board of directors?
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Anxiovert

Apr 25, 2006, 12:21 PM
MidnightDT said:
ya good points, did i also mention that telephia has two exec's that are on cingulars board of directors?


Old news. Completely irrelevant. Troll. πŸ™„
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securitybreach

Apr 25, 2006, 1:08 PM
🀣 Anxiovert called someone a troll
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Anxiovert

Apr 25, 2006, 4:43 PM
securitybreach said:
🀣 Anxiovert called someone a troll


U2. Troll. 😎
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thickjake

Apr 25, 2006, 12:33 PM
Oh Please... Do tell... Who are they???

or are you just latching on to stuff you have heard from other people?
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ygbhen

Apr 25, 2006, 12:47 PM
He doesn't have anything good to say. The Verizon homers dismissed the buyout of ATT and thought that the network integration would not work. Though it had some kinks, everything is now starting to go according to plan. New cell sites being turned on as well as ATT's being converted. Not to mention the network investment they have been putting into their network. Believe it. We don't want to hear what so and so said about the network or someone who used Cingy 13 months ago, we want field tests. JD is the same car that said that the Hyundai Sonata was better than the Honda Accord 🀣 . Paaaleeease! But when Car & Driver of Motor Trend tests the cars in the field, you know who wins. Verizon dude's, looks like you are going to have ...
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MidnightDT

Apr 25, 2006, 1:11 PM
thickjake said:
Oh Please... Do tell... Who are they???

or are you just latching on to stuff you have heard from other people?


People in the know are already aware of this apparently you dont work in the industry, or you are a low teir employee with limited information. Anxiovert reply was "old news troll go away". its fact. let me give you some info

Jack Roberts, Chairman
Jack has 28 years of executive-level experience in telecom and related fields. Prior to his current position, he was Managing Director at AEA Investors, Telephia's lead investor. He previously held senior executive positions at Bear Stearns & Co., where he launched and headed the global telecom practice, The Blackstone Gr...
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AshDizzle

Apr 25, 2006, 1:24 PM
I think you are trying to hold on to something on very weak ground here. There is one comment in each short biography about BellSouth, and BellSouth is just a joint owner in the whole Cingular/AT&T World deal.

And you know what, even if these two guys said to the whole board of Telephia "Hey guys, let's make some BS about Cingular having the fewest dropped calls and a real good network." So what? That to me has as much weight as "IT'S THE NETWORK." People on every carrier need something to hold on to, and we have become the largest without one little thing like that until now. Let us have fewest dropped calls, and you can keep "can you hear me now."
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MidnightDT

Apr 25, 2006, 1:31 PM
AshDizzle said:
I think you are trying to hold on to something on very weak ground here. There is one comment in each short biography about BellSouth, and BellSouth is just a joint owner in the whole Cingular/AT&T World deal.

And you know what, even if these two guys said to the whole board of Telephia "Hey guys, let's make some BS about Cingular having the fewest dropped calls and a real good network." So what? That to me has as much weight as "IT'S THE NETWORK." People on every carrier need something to hold on to, and we have become the largest without one little thing like that until now. Let us have fewest dropped calls, and you can keep "can you hear me now."



our its the network claim is bac...
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asiatic1982

Apr 25, 2006, 3:46 PM
Multiple sources..... funny how every single Verizon person says "our claim is backed up by multiple sources" yet never name them, but are so quick to trash Telephia. The only major study that Verizon touts as proof of its Network reliability was a study based on THEIR OWN TESTING!!!! So if you're going to bash Cingular for relying on a study by an independent company, who has some board members who once served on BellSouth's board, don't try and tell me that Verizon's claim for the best network is backed up by multiple sources. The only multiple sources that back that claim up are Verizons Western Market Marketing group, their Southern Market Marketing group, and their Northeast Market Marketing group. 😁

Oh, and by the way, I use t...
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alternals

Apr 26, 2006, 6:26 AM
The fact is these are wireless devices, every single oe of them drops calls no matter what phone or what network you use, it depends on network traffic at the time of the call, interference from other electronics, terrain, large ammounts of metal. While people always tend to pick favorites none of them are perfect and none of them will ever work 100% of the places 100% of the time.
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Hello Moto

Apr 27, 2006, 11:28 PM
asiatic1982 said:
Multiple sources..... funny how every single Verizon person says "our claim is backed up by multiple sources" yet never name them, but are so quick to trash Telephia. The only major study that Verizon touts as proof of its Network reliability was a study based on THEIR OWN TESTING!!!! So if you're going to bash Cingular for relying on a study by an independent company, who has some board members who once served on BellSouth's board, don't try and tell me that Verizon's claim for the best network is backed up by multiple sources. The only multiple sources that back that claim up are Verizons Western Market Marketing group, their Southern Market Marketing group, and their Northeast Market Marketing grou
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thickjake

Apr 25, 2006, 1:29 PM
I had a feeling you would do a cut and paste job from Telephias site.

You mean to tell me that I can't work for another company?? Sprints CEO is from Bellsouth. The Bell companies are over 100 years old. Most executives in the industry have worked for other companies. Most start up companies and research firms in any industry are started from execs from other companies within that industry.
I don't have time to give you a business 100 class.. GET OVER IT.
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MidnightDT

Apr 25, 2006, 1:32 PM
you guys are pathetic, i realize that cingular pay s your bills but when the only company that ever says anything good about cingulars network also happens to have is chairman and COO on the CINGULAR WIRELESS board of directors its kind of funny.
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thickjake

Apr 25, 2006, 1:37 PM
IDIOT.. do your research...or reread your own posts.. im done doing it for you...
respond any way you like. Im done playing kiddie games.
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MidnightDT

Apr 25, 2006, 1:42 PM
damn you dont have to get all affected. cingular is number 1 right who needs a great network. and it will get better im sure
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Anxiovert

Apr 25, 2006, 4:58 PM
MidnightDT said:
damn you dont have to get all affected. cingular is number 1 right who needs a great network. and it will get better im sure


Ok, so now that we have established that. I ask you: What was the purpose of this thread then? 😑
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RUFF1415

Apr 25, 2006, 7:21 PM
I think you're missing the part saying those to gentlemen were once part of Bellsouth's Board of Directors. They aren't anymore. So what personal gain would they receive by "swinging" results in Cingular's favor? None...aside from possibly having to find yet another job.
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colione112

Apr 27, 2006, 10:59 PM
Just like Cingular paid for the reports generated by the testing, Verizon, Sprint, T-Mobile and the others are also able to purchase the reports.

This just means they either don't care what tests Telephia did, or they did purchase the reports, and chose not to release the report because of the bad PR it would cause for them.

Cingular didn't pay for the test, they paid for the report, which every carrier has the ability to do.
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jmac32here

Apr 28, 2006, 7:25 PM
Not to mention JD and CR tests base on the previous year. Last year, Cingular was just finishing up the buyout of ATT and didn't have their towers.

So sure..based in the resluts from last year's usages, T-Mobile and Verizon did good.

(I was offered to take one of such surveys only a couple months after my phone purchase with Verizon. I think it was CR that called me. I didn't know about the large dead spots in Top Foods till last month. So who knows if they get ppl who've used the service for a while, or if they are brand new to their new carrier and haven't been able to test everywhere. *shrugs*)
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AshDizzle

Apr 25, 2006, 12:37 PM
Well I have had AT&T/Cingular for 6 years now, and I've never had any problems. I have badass phones, clear calls, and service where other people don't more often then not.

I think part of the problem is people constantly bashing on Cingular just because they are butthurt that it is the largest carrier. Get over it.
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ygbhen

Apr 25, 2006, 12:55 PM
I don't see how people did not see this coming. ATT sites, plus billions of dollars in new cell sites. It was going to happen. Nobody spent close to what Cingy did in over the past year, so now they are beginning to reap some benefits. The crazy thing is that network integration is not 100% complete so others should expect better service. Hopefully now that Cingular is beginning to come out of the merger that they will make the marketplace more competitive and get us some price drops.
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texaswireless

Apr 25, 2006, 2:08 PM
Which members are CURRENTLY on Cingular's board (or att/Bellsouth)?

There are FORMER employees of Bellsouth as there also FORMER members of many companies now working for Telephia.

Bottom line, Telephia uses hard data, JD Powers, Consumer Reports, etc. use opinion.

Stop crying about it. You people got so pissed and said anyone who challenged JD, Consumer, etc. was grasping at straws but now you are doing the SAME THING.

Get over yourselves.
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MidnightDT

Apr 25, 2006, 2:31 PM
to much hostility going on.

heres a picture of my chin to ease the pain 🀣


http://img244.imageshack.us/img244/4848/04120618384z ... »
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ygbhen

Apr 25, 2006, 2:53 PM
🀣
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texaswireless

Apr 26, 2006, 10:11 AM
You say Verizon has the best network, backed up by THEIR OWN drive tests but you say Telephia is biased?

Verizon refused to publish their own results, Telephia's results are available for anyone who wishes to purchase them.

You STILL HAVE NOT answered my question/statement regarding Telephia board members yet you continue to use it as a rallying cry even though it is false (no current board members of Telephia work for a wireless carrier).

If you shout it loud enough maybe someone will believe you. But then again, maybe not.
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Rawn

Apr 28, 2006, 5:43 AM
HAH! Look at this spoiled guy... complaining about networks and such... Why back in my day if you wanted a network, you had to walk barefoot uphill both ways 10 miles in the snow for a roll of aluminum foil to build your network out of. You ever build a network with yer bare hands laddy?! Till then sit back take a breath and be content. You live a lot longer and have less ulcers when your not allways looking for the most miniscule things in life to throw a tantrum about.
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