I hate to break it to you paid employees of Cingular, and Fanboys. but Your network still isnt much
Telephia Corp. of San Francisco Is the only major "Independant" reserach agency that ever says anything good about Cingulars Network. Also odd is how two of Telephia's executives are on the Cingular Wireless board of directors.
heres some facts:
-In January, Consumer Reports released a call-quality survey of 50,000 of its members that had Cingular ranking no better than third in any of the 18 cities included.
-In Boston, Verizon was top-ranked, followed by T-Mobile, Sprint, Cingular, and Nextel. Cingular w...
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'Please note that J.D. Power Consumer Center ratings may not include all information used to determine J.D. Power and Associates awards.'
as quoted from their site.
and go to the link listed above... look at how they rank T-Mobile and Verizon... It shows Verizon trailing T-Mobile in EVERY catagory, but gave them the award as a tie as well... they trailed T-Mobile by at least one point in everything and it shows Cingular trailed Verizon in everyting, so, why didn't Cingular get the same award. and the offerings sect...
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Hello Moto said:...
and did you read the fine print in consumer reports that less than 5 points was meaning less... and from JD Powers (http://consumercenter.jdpower.com/cc/rd/cc/t elecom/ratings/wireless/service/results/index .asp?v1=Southeast)
'Please note that J.D. Power Consumer Center ratings may not include all information used to determine J.D. Power and Associates awards.'
as quoted from their site.
and go to the link listed above... look at how they rank T-Mobile and Verizon... It shows Verizon trailing T-Mobile in EVERY catagory, but gave them the award as a tie as well... they trailed T-Mobile by at least one point in everything and it shows Cingular trailed Verizon in everyting, so, why didn't Cingular get t
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http://consumercenter.jdpower.com/cc/rd/cc/te lecom/ratings/wireless/index.asp
click on any of those links, and then any region and cingular has 2 or 3 bubbles tops while Verizon Wireless and T-Mobile (the true industry leaders) have 4-5 in nearly every single one.
ok. go there, do the research yourself. it's all bias info.
I dont know why Verizon Wireless shares top spots if they have 4 and T-Mobile has 5, seems odd. However cingular has 3 so why would they share top spots they are 2 bubs lower then T-Mobile.
I also saw on one of those (Wireless call quality, West region) that Verizon Wireless had 5 bubs as did T-mobile and there was no tie, TMO won the award. Cingular Wireless however had 2/5, horrible.
The only thing consistent about Cingulars Wireless's results as far as Network, Customer Care, and Customer satisfaction ratings are that they are 2-3 out of 5 max which is terrible
What it means is part of the problem is we have an ancient network that isn't maintained, but grandpa and grandma don't want to give up their analog coverage because EVERYONE knows analog is the best. Yet at the same time they have nothing better to do then complain. But they'll stay with us, complaining...
Now the question, if I can have my Verizon phone drop calls when sitting still every 5-10 minutes, but still talk on my friends Cingular phone in the same spot for over an hour without a single drop. Does that show Verizon to be good, or Cingular?
BTW ppl..I know a Safeway in West Seattle and the Top Foods in the Crossroads Mall area have spots with no coverage with Verizon, but Cingular has towers right behind the mall. This is off my experience. I still find it humorous to walk into the frozen foods or chandy area at Tops and have my BT headset start beeping, to check my phone and have no coverage.
On the other note JD and the other consumer information stu...
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furthermore the 56 million includes resellers where as other wireless carriers do not include their resellers in their numbers. lastly having 56 million customers seemingly would benefit cingular in consumer opinion studies they have more customers thus should get a fairly positive buzz, that is not the case.
s0lrac said:
Other wireless carriers DO include resellers in their numbers.... where do you get your info from??? π
Verizon Wireless does not. regardless way to pick the absolute most insignificant point that I have made and choose only it to reply
Verizon Wireless is the best carrier. They own and operate the nations most reliable wireless network which is backed up by company drive testing results, consumer reports polling, jd power and associates, Forrester Wave, and pretty much every other company that doesnt have exec's on cingulars board of directors (telephia). They also rank right at the top along with T-Mobile in customer care, and customer satisfaction. while having the industrys most loyal customer base (1.2% churn)
and they do that with "ugly phoes, cri...
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MidnightDT said:
T-Mobile also blows Cingular away in nearly every catagory including network performance. at best cingular is third, however they are improving every quarter so who knows, maybe some day they can be second
No, I don't think they will drop down to second place any time soon.
Other than that..resellers are counted..
Me and my roomate are part of that 49 million that makes up Verizon, and HE SELLS THE PHONES!!! HE'S THE ONE THAT SOLD ME MY PHONE!!
Sides, employee plans do count as part of their network. As long as the employee bought the phone and setup the plan. AKA They own the phone..
MidnightDT said:
they baught their way to number one and they have one of the highest churn percentages in the industry. however this isnt about size its about network and cingular, despite what the "leading independant research firm" says, fails in that department.
furthermore the 56 million includes resellers where as other wireless carriers do not include their resellers in their numbers. lastly having 56 million customers seemingly would benefit cingular in consumer opinion studies they have more customers thus should get a fairly positive buzz, that is not the case.
One of the highest churn percentages in the industry?
Explain to me how 1.8 % churn is higher than the 2.3% and 2.7% churns that each...
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now whos facts are wrong! lol. 1.9 percent is fabulous for cingular, best ever. and they are going in the right direction quarter after quarter these are all good things. 1.2 or 1.3% would be alot better tho.
furthermore this post has not a damn thing to do with churn it has to do with claims about how superior the ALLOVER network is, when in reality the claims are biased and contradicting to every other companys claims.
Wouldn't a continuously declining churn rate suggest that Cingular's network indeed is moving towards improvement, and people are satisfied with the quality service it has to offer?
I'd say so.
As network integration is being completed across the nation, it seems as though the more than doubled amount of cell sites that Cingular users have access to is making a significant difference in service. Yes, the Allover network is superior in that no other carrier offers even close to the amount of towers Cingular can. And that fact puts Cingular's capacity and general coverage on par with Veriaon, and even beyond in some areas.
And of course there are places where that had already been t...
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Let me go back and do the same for Verizon...
Lame. π
Of the approximately 200 million wireless users they sample a very small percentage. Most of the surveys as based on customer perception and advertising goes a long way in creating that. For years Verizon has been telling us how great they are. Even if I donβt have Verizon, I see their ads telling me they think they are great. So, follow me on this.
Letβs say Iβm using another carrier and drop a call or have one bad experience (and every carrier will @ some time or another) The PERCEPTION is that the other carrier must be better because they have feeding me that line for years.
So now I get selected for a customer survey. Well, my carrier has never defended themselves...
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No survey is perfect but to me I would choose JD Power and CR versus Telephia based upon who is paying who. Telephia makes their money selling their reports to companies like Cingular whereas CR makes their money selling their reports to Consumers. JD Power makes money selling to both but I trust JD Power because of the number of surveys I have been part of for them.
I personally think that Telephia knowing that Cingular needed a PR boost could have easily swung the survey to Ci...
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MidnightDT said:
ya good points, did i also mention that telephia has two exec's that are on cingulars board of directors?
Old news. Completely irrelevant. Troll. π
or are you just latching on to stuff you have heard from other people?
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thickjake said:
Oh Please... Do tell... Who are they???
or are you just latching on to stuff you have heard from other people?
People in the know are already aware of this apparently you dont work in the industry, or you are a low teir employee with limited information. Anxiovert reply was "old news troll go away". its fact. let me give you some info
Jack Roberts, Chairman
Jack has 28 years of executive-level experience in telecom and related fields. Prior to his current position, he was Managing Director at AEA Investors, Telephia's lead investor. He previously held senior executive positions at Bear Stearns & Co., where he launched and headed the global telecom practice, The Blackstone Gr...
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And you know what, even if these two guys said to the whole board of Telephia "Hey guys, let's make some BS about Cingular having the fewest dropped calls and a real good network." So what? That to me has as much weight as "IT'S THE NETWORK." People on every carrier need something to hold on to, and we have become the largest without one little thing like that until now. Let us have fewest dropped calls, and you can keep "can you hear me now."
AshDizzle said:
I think you are trying to hold on to something on very weak ground here. There is one comment in each short biography about BellSouth, and BellSouth is just a joint owner in the whole Cingular/AT&T World deal.
And you know what, even if these two guys said to the whole board of Telephia "Hey guys, let's make some BS about Cingular having the fewest dropped calls and a real good network." So what? That to me has as much weight as "IT'S THE NETWORK." People on every carrier need something to hold on to, and we have become the largest without one little thing like that until now. Let us have fewest dropped calls, and you can keep "can you hear me now."
our its the network claim is bac...
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Oh, and by the way, I use t...
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asiatic1982 said:...
Multiple sources..... funny how every single Verizon person says "our claim is backed up by multiple sources" yet never name them, but are so quick to trash Telephia. The only major study that Verizon touts as proof of its Network reliability was a study based on THEIR OWN TESTING!!!! So if you're going to bash Cingular for relying on a study by an independent company, who has some board members who once served on BellSouth's board, don't try and tell me that Verizon's claim for the best network is backed up by multiple sources. The only multiple sources that back that claim up are Verizons Western Market Marketing group, their Southern Market Marketing group, and their Northeast Market Marketing grou
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You mean to tell me that I can't work for another company?? Sprints CEO is from Bellsouth. The Bell companies are over 100 years old. Most executives in the industry have worked for other companies. Most start up companies and research firms in any industry are started from execs from other companies within that industry.
I don't have time to give you a business 100 class.. GET OVER IT.
respond any way you like. Im done playing kiddie games.
MidnightDT said:
damn you dont have to get all affected. cingular is number 1 right who needs a great network. and it will get better im sure
Ok, so now that we have established that. I ask you: What was the purpose of this thread then? π‘
This just means they either don't care what tests Telephia did, or they did purchase the reports, and chose not to release the report because of the bad PR it would cause for them.
Cingular didn't pay for the test, they paid for the report, which every carrier has the ability to do.
So sure..based in the resluts from last year's usages, T-Mobile and Verizon did good.
(I was offered to take one of such surveys only a couple months after my phone purchase with Verizon. I think it was CR that called me. I didn't know about the large dead spots in Top Foods till last month. So who knows if they get ppl who've used the service for a while, or if they are brand new to their new carrier and haven't been able to test everywhere. *shrugs*)
I think part of the problem is people constantly bashing on Cingular just because they are butthurt that it is the largest carrier. Get over it.
There are FORMER employees of Bellsouth as there also FORMER members of many companies now working for Telephia.
Bottom line, Telephia uses hard data, JD Powers, Consumer Reports, etc. use opinion.
Stop crying about it. You people got so pissed and said anyone who challenged JD, Consumer, etc. was grasping at straws but now you are doing the SAME THING.
Get over yourselves.
heres a picture of my chin to ease the pain π€£
http://img244.imageshack.us/img244/4848/04120618384z ... »
Verizon refused to publish their own results, Telephia's results are available for anyone who wishes to purchase them.
You STILL HAVE NOT answered my question/statement regarding Telephia board members yet you continue to use it as a rallying cry even though it is false (no current board members of Telephia work for a wireless carrier).
If you shout it loud enough maybe someone will believe you. But then again, maybe not.