Will Cingular's Customers Service get any better?
will Cingular's customers service get any better? or do they plan to leave it the way it is? And since T-Mobile got a high score on J.D. Power why won't Cingular do anything about this? Sorry im in the wrong forum but will T-Mobile add towers? Is this a rumor, that T-Mobile bought some towers from ATTWS? anyway even though t-mobile doesn't hav the best coverage, i think people are starting to switch to them because of their customer service.
-llkoola1
-llkoola1
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Hey…
It has been said that Cingular’s primary focus for 2006 is to improve on their customer care, and I think that is a must if they want to do well in this industry let alone stay at the top spot. If they leave it the way it is, they are in deep trouble. They also need to fix their reputation.
Yes, T-mobile will continue to build thousands of towers nationwide as well as to set up some roaming agreements with other carriers to enhance coverage in the areas they aren’t great in or aren’t in at all. Speaking of towers, the good thing is that Cingular will increase their tower building and implementing on their network by thousands nationwide. (I posted this earlier about how many they will post additionally however I forgot those ...
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It has been said that Cingular’s primary focus for 2006 is to improve on their customer care, and I think that is a must if they want to do well in this industry let alone stay at the top spot. If they leave it the way it is, they are in deep trouble. They also need to fix their reputation.
Yes, T-mobile will continue to build thousands of towers nationwide as well as to set up some roaming agreements with other carriers to enhance coverage in the areas they aren’t great in or aren’t in at all. Speaking of towers, the good thing is that Cingular will increase their tower building and implementing on their network by thousands nationwide. (I posted this earlier about how many they will post additionally however I forgot those ...
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ATTWS had awesome customer service, you got credit for anything... and then they had to sell their company to cingular... As RM I do my best to help each and every customer untill someone comes along and says "ok, I pay half, you turn it on and credit the other half" NO! You dont negotiate to pay part of what you OWE. And then the poop hits the fan and you got escelations going to your supervisor and your supervisors supervisor. Then you got every employee at places like locatecell.com who just love the customer service at the other providers 😉
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ATTWS didnt have good customer service becuase they started to have problems keeping customers and even signing them up.
perhaps before their problems they did have a good customer service but for the past 3 years they didnt.
cingular lacks in the customer service area also, and lets hope this trend doesnt continue and turns around or else they will be facing tons of troubles in the future.
perhaps before their problems they did have a good customer service but for the past 3 years they didnt.
cingular lacks in the customer service area also, and lets hope this trend doesnt continue and turns around or else they will be facing tons of troubles in the future.
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what are you talkin about???? 😕 ATTWS had exceptional customer service. they were not loosing customers due to bad customer service but bad COVERAGE during those three years of migration from tdma to gsm.
CINGULAR had bad CS but has improved and are definately improving. what people fail to see is cingular has the most customers which means the ratio of complaints are gonna be higher. if vzw had the most customers they'd too have alot of complaints. people gettin upset because the cant get a credit for talk overages or text overages shouldn't result in bad CS. at this time they cant afford to credit everybodies overages back. and ATTWS gave credits out the anis so they didn't get jolted for bad CS. it was their pride.
CINGULAR had bad CS but has improved and are definately improving. what people fail to see is cingular has the most customers which means the ratio of complaints are gonna be higher. if vzw had the most customers they'd too have alot of complaints. people gettin upset because the cant get a credit for talk overages or text overages shouldn't result in bad CS. at this time they cant afford to credit everybodies overages back. and ATTWS gave credits out the anis so they didn't get jolted for bad CS. it was their pride.
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ATTWS used to have good customer service, but it went downhill and they lost subscribers due to their bad customer care as well as billing and other fruadulent things. it has nothing to do with tdma to gsm.
cingular continues to have the most complaints and they continue not to do that great in net adds. verizon gets the most customers per quarter and their churn is like 1.0% and they do have one of the lowest complaint rates in the industry. verizon is only 3 million less then cingular so your theory and the below premise is wrong. "if vzw had the most customers they'd too have a lot of complaints" (what you said)
cingular continues to have the most complaints and they continue not to do that great in net adds. verizon gets the most customers per quarter and their churn is like 1.0% and they do have one of the lowest complaint rates in the industry. verizon is only 3 million less then cingular so your theory and the below premise is wrong. "if vzw had the most customers they'd too have a lot of complaints" (what you said)
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nextel18 said:
ATTWS used to have good customer service, but it went downhill and they lost subscribers due to their bad customer care as well as billing and other fruadulent things. it has nothing to do with tdma to gsm.
cingular continues to have the most complaints and they continue not to do that great in net adds. verizon gets the most customers per quarter and their churn is like 1.0% and they do have one of the lowest complaint rates in the industry. verizon is only 3 million less then cingular so your theory and the below premise is wrong. "if vzw had the most customers they'd too have a lot of complaints" (what you said)
You know you are talking out of your hindquarters, here, so why do you...
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well the problems why ATTWS lost customers had everything to do with the gsm migrations but there were more factors that were over the gsm migrations. there were funny billing practises and their customer care was doing some fradaulent things. all of these factors are what made attws had some bad years. many customers switched also becuase of its billing practises, or lack their of, and customer care. they also left of gsm problems but as i mentioned before their customer care problems and billing practises overwhelm the problem they had when they upgraded gsm.
ATTWS had poor reputation and cingular added that now to its system as well.
ATTWS had poor reputation and cingular added that now to its system as well.
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Nextel18 you still seem to fail to understand the impact of a total network conversion. TDMA to GSM is not an easy transition the call routing is very different. The sim cards have got to be perfected and that is a constant work in progress. TDMA had been around since 1996 before and it took a while to perfect TDMA. GSM need to be given some time before we compare it with CDMA. Some of Cingular's roaming partners still have not converted to GSM completey. The GSM overlay and network integration and other network changes Cingular has gone through and the merging of two different back offices in Cingular and AT&T things have been crazy and full of constant changes. Trust me Cingular will reduce complaints just by completing the network transi...
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i know that converting from tdma to gsm will take tons of problems if the company doesnt do it correctly and that is what ATTWS suffered and it "migrated" over to cingular when they bought them.
but as mentioned before the main reasons had little to do with the gsm migration but the customer care or lack there of and their billing practises or lack there of.
"Trust me Cingular will reduce complaints just by completing the network transitions. "
not sure if that is true. this is from last year's FCC report (http://www.consumersunion.org/pub/core_telec om_and_utilities/002089.html) "For all of the major cell phone companies, consumers complained the most about billing problems. Complaints about transferring their phone numbers, serv...
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but as mentioned before the main reasons had little to do with the gsm migration but the customer care or lack there of and their billing practises or lack there of.
"Trust me Cingular will reduce complaints just by completing the network transitions. "
not sure if that is true. this is from last year's FCC report (http://www.consumersunion.org/pub/core_telec om_and_utilities/002089.html) "For all of the major cell phone companies, consumers complained the most about billing problems. Complaints about transferring their phone numbers, serv...
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As billing person for Cingular. I break my billing complaints into two categories. The first category is system error's. The second category is human error. The first one is the most easily correct usually more than one person effected easy to identify. The human errors are tougher to prove. that comes down to he said she said situation. Sales rep says they agreed to one plan customer says they are supposed to be on another plan. Customer signs the contract for the wrong rate plan. Customer has overage Cingular will not credit because he agreed to the price plan on the contract. Customer says he called in to change the plan but no notes indicating a call to customer care. Just a few examples of he said she said billing issues. The system err...
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I agree with simplymarcus for the most part. One thing he missed was Cingular's internal information on all things related to billing, phones, conversions, you name it... it sucks to navigate, sucks to use, it has old, outdated info, and it causes reps to look for info elsewhere, which causes information gaps/inconsistancies. It's a major problem that everyone knows about, but is mostly powerless to correct.
I won't get started on Cingular's pay rates, and why if they paid more they'd get a better quality rep... oops, I got started. 😛
I won't get started on Cingular's pay rates, and why if they paid more they'd get a better quality rep... oops, I got started. 😛
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I agree with u that the pay scale needs to be improved. I feel like Cingular has to many call centers and it gives them to much leverage. the union's main objective is to keep reps working. The pay scale is a secondary issue to the union. If u are a union Cingular employee u must elect union officials with the pay scale being their priority. The pay is a problem I am at the top of the pay scale for a CSR and that could cause me to lose my job.
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quite interesting take, but these are just excuses...
i am talking about that the billing practises werent that great.. illegal actually. take a look at the lawsuits that were against them.. not that great and not normal. i am not talking about human error or system error and it is more serious then that...
"Reputation is key and Cingular shot themselves in the foot."
i agree with that statement.
i am talking about that the billing practises werent that great.. illegal actually. take a look at the lawsuits that were against them.. not that great and not normal. i am not talking about human error or system error and it is more serious then that...
"Reputation is key and Cingular shot themselves in the foot."
i agree with that statement.
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There are also some issues that come from point of sale issues. Some sales reps have not provided Cingular cusotmers a very good experience. As lot of down right lies told to customers at the point of sale and promising rate plans that do not exist. I have seen to many sales reps lie in the face of the new activation commissions. Cingular's commission structure has changed a lot in the last couple years. Cingular is trying to give incentives to dealers that have repeat customers. Cingular has spend most of the last half of working on commission structure and trying different things. New activations are not booming but the issues in distribution needed to be addressed quickly. Dealer's whose goals are to rake in the new activations by any...
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that is why they need to improve on these problems or face some challenges in the future.
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improvements are coming but they are all to slow in my opinion. Cingular has never all been on the same page in every region. cingular is still about 8 separate companies. Everybody knows what the problems are just trying to get everybody to agree on a solution is tough.
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8 seperate companies? hahah. that is true.
time to get rid of the top execs and make 1 company! lol.
time will tell. i hope they do well or else there would be plenty of problems in the future for them especially spending $7B plus in 2006, while verizon spends less and gets more subscribers.
time to get rid of the top execs and make 1 company! lol.
time will tell. i hope they do well or else there would be plenty of problems in the future for them especially spending $7B plus in 2006, while verizon spends less and gets more subscribers.
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That is happening a lot of top execs are being forced out. A lot of former ATTWS execs are no running the show in alot of markets. Their philosophy is a lot different than orange execs. ATTWS execs seem to have a different attitude towards everything credits and also phone upgrades. ATTWS made a lot more money than Cingular. Orange is a lot more into turning a profit quicker off customers. Policies are changing to be more like ATTWS. But still the company is so huge and has the largest customer service team in any industry. This is going to take some time a lot of reps are confused. By the end of 06 Cingular will be totally different. Lets see
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we shall see.. 🙂
they have some problems they need to fix and if they do that they will be a strong player in this industry.
they have some problems they need to fix and if they do that they will be a strong player in this industry.
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Before you start spewing that info, why you back these remarks up with facts, you know Fast Accurate Concise True-facts.What funny billing practices, what fraudulent things were customer care doing?
Its easy to drop bombs that will flame peoples emotions, but back something up.
Its easy to drop bombs that will flame peoples emotions, but back something up.
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😕 LOST BY ANOTHER NEXTEL STATEMENT!!!!!!!!!!!
you proclaimed to me ATTWS lost customers HAD NOTHING TO DO WITH TDMA TO GSM MIGRATION, but your response to cameltowing was " well the problems why ATTWS lost customers had everything to do with the gsm migrations.............(whatever you said 🙄 ).
you proclaimed to me ATTWS lost customers HAD NOTHING TO DO WITH TDMA TO GSM MIGRATION, but your response to cameltowing was " well the problems why ATTWS lost customers had everything to do with the gsm migrations.............(whatever you said 🙄 ).
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nextel18 said:
ATTWS used to have good customer service, but it went downhill and they lost subscribers due to their bad customer care as well as billing and other fruadulent things. it has nothing to do with tdma to gsm.
cingular continues to have the most complaints and they continue not to do that great in net adds. verizon gets the most customers per quarter and their churn is like 1.0% and they do have one of the lowest complaint rates in the industry. verizon is only 3 million less then cingular so your theory and the below premise is wrong. "if vzw had the most customers they'd too have a lot of complaints" (what you said)
Sorry I had to pop my head in and comment on how absolutley incorrect thi...
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yes. ATTWS was known for their bad customer service and same with a problem with complaints and billing practises. that is why they suffered. )including tdma to gsm like others have been mentioning)
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I was in a hurry earlier and didnt get to add everything I wanted in my last post. I just wanted to say that whoever mentioned that the TDMA to GSM migration is what helped cause ATTWS problems is EXACTLY correct. I think anyone who knows what they are talking about would agree.
As for Nextel18 saying it had nothing to do with that, then saying in another post that tdma to gsm had everything to do with attws downfall is very inconsistant. Also after correcting yourself and still trying to sneak in your statements about there faulty CS is rediulous. Everyone knows that CS was not the issue, your wrong and its ok to admit your wrong. Try it. Your gonna confuse the people that come on this sight to get accurate info as usuall.
As for Nextel18 saying it had nothing to do with that, then saying in another post that tdma to gsm had everything to do with attws downfall is very inconsistant. Also after correcting yourself and still trying to sneak in your statements about there faulty CS is rediulous. Everyone knows that CS was not the issue, your wrong and its ok to admit your wrong. Try it. Your gonna confuse the people that come on this sight to get accurate info as usuall.
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They aren't doing very well at their goal, then. I had a CSR yell at me and hang up after asking a question they didn't have the answer to.
Ironically, asking at a Cingular store, I got the answer with no fuss.
Ironically, asking at a Cingular store, I got the answer with no fuss.
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same thing happened to me. I went in and i locked my SIM card and they gave me a new one for free at the store!
-llkoola1
-llkoola1
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yea, that is quite interesting that at customer service when you call their numbers and at the cingular stores that it differs in customer service. one thinks it should be the exact same thing. perhaps at the stores they care more becuase it costs a lot of money for expenses so they have to be extra nice and have the best customer service to sign up people and to keep them. or perhaps at the customer care on the phone they dont care at all becuase they dont get paid well.
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the reason they are treated differently from customer care to the store is simple.The store will bend if not break the rule to help out the customer because if they don't some loud mouth customers will create a fuss in their store cuasing some to walk out create a loss of commsion for that store.
Customer care is willing to work with the customer but to the point of following our guidelines.
Thats why anything related to credit and adjustment the store has no access to.
Like others have said there is a mentality among some customers, i repeat some NOT ALL, thats they can negotitate a bill like well i owe $320.00 for 3 months, i am a loyal customer i am willing to pay $250.00 but i need you to credit me so i can afford to pay you and...
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Customer care is willing to work with the customer but to the point of following our guidelines.
Thats why anything related to credit and adjustment the store has no access to.
Like others have said there is a mentality among some customers, i repeat some NOT ALL, thats they can negotitate a bill like well i owe $320.00 for 3 months, i am a loyal customer i am willing to pay $250.00 but i need you to credit me so i can afford to pay you and...
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i know it is simple and it is obvious why and for the reason why i just said becuase it has to deal with rent and making ends meat to pay for that rent and hope to see a profit for that month.
🙂
🙂
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I think it would take a top down change at cingular to improve the customer service. From my experiance the mid level managers to the directors are all really focused on gross numbers and expect the front line managers and reps to keep all negative customer experiances at their level and to use 'the policy is this' to defend bad customer service and inflexibility to deal with individual customers as individuals. The people that make the decisions that can affect the type of change necessary are too insulated from what is happening on a customers level and dont really make an effort to find out what the customers experiance interacting with cingular is really like.
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Things are fixing to change everyone! It WILL get better starting very soon. You will soon be asking "what is protocol?"
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It will not change.
As a simple generic test, I tried calling in four separate times to ask each rep the same 5 questions.
My results:
While my results are not indicative of any trends or an accurate sample, they are enough to keep me from considering Cingular anytime soon.
Not to mention the plethora of reps here who make Cingular look like one of the leading employers of mentally challenged indi...
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As a simple generic test, I tried calling in four separate times to ask each rep the same 5 questions.
My results:
Question 1 - 4 distinct answers
Question 2 - 3 distinct answers, 2 did not know
Question 3 - 3 distinct answers, 1 did not know, and 1 hung up from being unable to answer.
Question 4 - 2 distinct answers, 3 did not know.
Question 5 - 5 distinct answers
While my results are not indicative of any trends or an accurate sample, they are enough to keep me from considering Cingular anytime soon.
Not to mention the plethora of reps here who make Cingular look like one of the leading employers of mentally challenged indi...
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That could happen at any company. The call centers attracts people who just want to cash a check.
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Most other companies do not have such varied answers to the cost and level of services they can provide - there is some consistency.
For example, I was given 3 different prices for the same phone and plan, two of which said they would waive activation.
Question 1 was about roaming, to which I received four separate answers on how I would be charged for roaming.
I do agree with you generally though.
For example, I was given 3 different prices for the same phone and plan, two of which said they would waive activation.
Question 1 was about roaming, to which I received four separate answers on how I would be charged for roaming.
I do agree with you generally though.
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What questions did you ask?
What number did you call?
What number(s) did you press on the automated system?
To quote a line you so easily enjoy throwing around...
You are a liar.
What number did you call?
What number(s) did you press on the automated system?
To quote a line you so easily enjoy throwing around...
You are a liar.
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🤣
Coming from you I will take that as a compliment.
I think you are in denial considering the constant and numerous amount of people here and other places who have similar experiences with Cingular.
Sure it may be easy for you to dismiss me, but come on now, how are you going to dismiss the constant stream of people who encounter the exact same issues?
I called 888-333-6651, and my questions were general ones about plans, general service, and roaming.
Coming from you I will take that as a compliment.
I think you are in denial considering the constant and numerous amount of people here and other places who have similar experiences with Cingular.
Sure it may be easy for you to dismiss me, but come on now, how are you going to dismiss the constant stream of people who encounter the exact same issues?
I called 888-333-6651, and my questions were general ones about plans, general service, and roaming.
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A test is not valid unless it can be repeated 😲
Seriously though, can you please enlighten us to the exact questions you asked?
Thanks.
Seriously though, can you please enlighten us to the exact questions you asked?
Thanks.
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captainplooky said:...
It will not change.
As a simple generic test, I tried calling in four separate times to ask each rep the same 5 questions.
My results:
Question 1 - 4 distinct answers
Question 2 - 3 distinct answers, 2 did not know
Question 3 - 3 distinct answers, 1 did not know, and 1 hung up from being unable to answer.
Question 4 - 2 distinct answers, 3 did not know.
Question 5 - 5 distinct answers
While my results are not indicative of any trends or an accurate sample, they are enough to keep me from considering Cingular anytime soon.
Not to mention the plethora of reps here who make Cingular look like one of the leadi
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BDGP said:captainplooky said:
I have a friend .
Sure you do, loser, stop trolling all the forums. You have lost all credibility
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I can look and participate in all the damn forums I want. And don't talk to me about credibility. You have as much credibility as a used tampon. Again, your a douche.
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I personally know dozens of employees, management and hourly, in the Lubbock call center. I have also interviewed HUNDREDS of said call center employees for the store(s) I ran and now own.
The biggest factor in whether or not someone did well? Attitude. I hired quite a few call center employees. Those who said they wanted out of the environment because of management did EQUALLY AS POOR when working elsewhere. Those who enjoyed their job but wanted a challenge did very well.
Attitude matters.
The biggest factor in whether or not someone did well? Attitude. I hired quite a few call center employees. Those who said they wanted out of the environment because of management did EQUALLY AS POOR when working elsewhere. Those who enjoyed their job but wanted a challenge did very well.
Attitude matters.
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Am I the only one who saw his flaw (and apparent lie)? Did he even make these calls or (as I suspect) did he just make it up?
How can he get five answers when he called 4 reps?
He got it right the first time.
L-A-I-D. Who needs it? Pooky Bear!
How can he get five answers when he called 4 reps?
He got it right the first time.
L-A-I-D. Who needs it? Pooky Bear!
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Whether he lied or not, you guys only feed the flames by replying.
I doubt that he lied, but I strongly suspect he asked stupid questions on purpose to "prove" his point. There was never any doubt in my mind why he never stated all the questions he asked, or under what conditions.
I doubt that he lied, but I strongly suspect he asked stupid questions on purpose to "prove" his point. There was never any doubt in my mind why he never stated all the questions he asked, or under what conditions.
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No, he probably lied. He posted stats that don't fit his "experiment".
Either way, I will continue to point out his inconsistancies and lies. We've tried ignoring him. It doesn't work.
Either way, I will continue to point out his inconsistancies and lies. We've tried ignoring him. It doesn't work.
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What do the mods have to say about him (or any of the other trolls)? Do they really think trolls who post lies are harmless? Maybe reporting all his posts to the mods would make him enough of a PITA to just kick him off.
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The funny thing is Scotch, I never lied.
Even more humorous is that, if the admins were to kick "liars" there would be a fraction of the representatives that are here currently, TexasWireless being one of them.
Even more humorous is that, if the admins were to kick "liars" there would be a fraction of the representatives that are here currently, TexasWireless being one of them.
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TexasWireless being one of them.
Should the admins decide to kick "liars" as you propose.
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Then please tell us all questions you asked, with the exact wording. Did you use the same wording every time?
I take issue with the fact that you said you called in FOUR times, and yet you state that you got FIVE different results for all the the questions except the first question. This might have already been covered, but I'm just not interested in looking through all the posts...
Your own words:"As a simple generic test, I tried calling in four separate times to ask each rep the same 5 questions.
My results:
Question 1 - 4 distinct answers
Question 2 - 3 distinct answers, 2 did not know
Question 3 - 3 distinct answers, 1 did not know, and 1 hung up from being unable to answer.
Question 4 - 2 distinct answers, 3 did not know.
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I take issue with the fact that you said you called in FOUR times, and yet you state that you got FIVE different results for all the the questions except the first question. This might have already been covered, but I'm just not interested in looking through all the posts...
Your own words:"As a simple generic test, I tried calling in four separate times to ask each rep the same 5 questions.
My results:
Question 1 - 4 distinct answers
Question 2 - 3 distinct answers, 2 did not know
Question 3 - 3 distinct answers, 1 did not know, and 1 hung up from being unable to answer.
Question 4 - 2 distinct answers, 3 did not know.
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Just to help with this stuff... I work for Cingular and yes at times the customer service can be subpar. But I believe that is the same with every company. You are always going to have people who just don't care about their jobs and it shows. I personally mae sure that I clear up problems at the first visit. If it is something that can't be fixed, then I will follow up until it is fixed. I am lucky enough to have been working here for a long enough period of time to have "friends" in almost every department that I can email to get things fixed quick. But I know that I am one of very few that have this mentality because out of the seven stores that I have worked at in the past 6 years, I am the only one that does things the way I do. B...
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I believe you are the exception, rather than the rule, and I applaud you for your efforts. Cingular is lucky to have reps like you, especially considering what they pay.
Again, I give Cingular one year to show me that the customer rules, and it isn't just talk.
Again, I give Cingular one year to show me that the customer rules, and it isn't just talk.
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I understand that and agree with that too. I don't know how everything will go since I am gonna be out of my store for six months. But I feel the same. I am not the rule, what most would consider the exception.
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Then please tell us all questions you asked, with the exact wording. Did you use the same wording every time?
I asked about voicemail, roaming, phone cost with a plan, game downloads, and about how the contract worked.
I asked each question with the same wording and I revolved questions, but I did not have them written down. I got lucky that the rep who hung up on me was on her last question.
Like I said:
While my results are not indicative of any trends or an accurate sample, they are enough to keep me from considering Cingular anytime soon.
You don't have to believe me, read the forums. The complaints here will illustrate the problems of Cingular far better then my smal...
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🤣
I had not noticed that I had made that typo. It should have been 4, you know, the number next to 5.
Throw out all my results all you like, but I dare you to try the same.
If nothing more, this illustrates Cingular's and many of their employee's failure to acknowledge that there is indeed a serious customer service breakdown within the company.
I am but one person. I am not making all the numerous complaints Cingular receives at the FCC, BBB, and on forums like this.
Just a cursory glance of this site alone yields massive numbers of complaints with Cingular's customer service, billing, and general practices from consumers who have tried and had service with Cingular.
I had not noticed that I had made that typo. It should have been 4, you know, the number next to 5.
Throw out all my results all you like, but I dare you to try the same.
If nothing more, this illustrates Cingular's and many of their employee's failure to acknowledge that there is indeed a serious customer service breakdown within the company.
I am but one person. I am not making all the numerous complaints Cingular receives at the FCC, BBB, and on forums like this.
Just a cursory glance of this site alone yields massive numbers of complaints with Cingular's customer service, billing, and general practices from consumers who have tried and had service with Cingular.
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captainplooky said:
🤣
I had not noticed that I had made that typo. It should have been 4, you know, the number next to 5.
Except it was the word "four", which is much harder to mis-type. ;)
Throw out all my results all you like, but I dare you to try the same.
No, that's cool; I have a life. But in fairness, I'm intimately familiar with Cingular's customer service. Furthermore, it's less the people than the crappy system they have. You put good people - and there are some very good, well-intentioned Cingular reps - in a bad system, you will get bad results.
If nothing more, this illustrates Cingular's and many of their employee's failure to acknowle...
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🙂
You have more tolerance of incompetence then I.
Good luck, I fear you are going to need it.
You have more tolerance of incompetence then I.
Good luck, I fear you are going to need it.
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Lets see,
to mis-type the word "four" instead of "five" you would need to have a serious typing handicap.
First letter is the same
Second letter is right next to the first, maybe
But...
U ia on the top row of keys, V on the bottom. Using standard typing skills it is even keyed using the opposite hand. And to mistype a word so that the exact sequential number comes out?
You made it up and we called B.S.
to mis-type the word "four" instead of "five" you would need to have a serious typing handicap.
First letter is the same
Second letter is right next to the first, maybe
But...
U ia on the top row of keys, V on the bottom. Using standard typing skills it is even keyed using the opposite hand. And to mistype a word so that the exact sequential number comes out?
You made it up and we called B.S.
...
I think he meant the number 5 was the typo. The 5 on the last line was the only appearance of 5 in the post.
And I seem to remember you claiming to know me from elsewhere, I called BS, and my suspicions were confirmed.
And I seem to remember you claiming to know me from elsewhere, I called BS, and my suspicions were confirmed.
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So how did I know your name, your graduation class and school and other personal information you haven't posted here?
And I think you need to re-read his post. He said he called four reps and asked them five questions. He then tried to show where each question was answered five times. Two people called him on it and he tried to say he mistyped. How do you misspell five and end up typing four?
And I think you need to re-read his post. He said he called four reps and asked them five questions. He then tried to show where each question was answered five times. Two people called him on it and he tried to say he mistyped. How do you misspell five and end up typing four?
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Oh, and regardless of his testing, the fact remains:
The call center is not the most helpful group of cubicle monkeys.
The call center is not the most helpful group of cubicle monkeys.
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I have never once tried to say that customer service is perfect.
What I have said and continue to say is he made up his data and/or used skewed methods to obtain that data.
He won't list his questions
He won't explain what extentions he pressed
The number of questions asked does not equal the number of answers received.
If he truly wanted to show an "experiment" he would not have numbers that don't add up and would be willing to answer our questions about his methods. He had one goal, another way to flame Cingular.
What I have said and continue to say is he made up his data and/or used skewed methods to obtain that data.
He won't list his questions
He won't explain what extentions he pressed
The number of questions asked does not equal the number of answers received.
If he truly wanted to show an "experiment" he would not have numbers that don't add up and would be willing to answer our questions about his methods. He had one goal, another way to flame Cingular.
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captainplooky said:...
It will not change.
As a simple generic test, I tried calling in four separate times to ask each rep the same 5 questions.
My results:
Question 1 - 4 distinct answers
Question 2 - 3 distinct answers, 2 did not know
Question 3 - 3 distinct answers, 1 did not know, and 1 hung up from being unable to answer.
Question 4 - 2 distinct answers, 3 did not know.
Question 5 - 5 distinct answers
While my results are not indicative of any trends or an accurate sample, they are enough to keep me from considering Cingular anytime soon.
Not to mention the plethora of reps here who make Cingular look like one of the leadi
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LOL
You joined in December, and I have posted in the Cingular forum all of maybe 8 times since that time. Kudos on your ability to bandwagon jump.
Actually it was quite funny. Especially afterwards when I would tell the reps how they were wrong and about how I was calling other reps and getting many answers to the same questions.
They, much like you, could not accept the fact they were incorrect, poorly trained, or whatever it is that plagues the customer service of Cingular.
...
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You joined in December, and I have posted in the Cingular forum all of maybe 8 times since that time. Kudos on your ability to bandwagon jump.
You must have a really boring life if you call cingular centers 5 times just to humor yourself.
Actually it was quite funny. Especially afterwards when I would tell the reps how they were wrong and about how I was calling other reps and getting many answers to the same questions.
They, much like you, could not accept the fact they were incorrect, poorly trained, or whatever it is that plagues the customer service of Cingular.
I dont know you so IM just gonna assume your a liar because that would be the more obvious answer.
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....You joined in December, and I have posted in the Cingular forum all of maybe 8 times since that time. Kudos on your ability to bandwagon jump....
I have been a avid reader of this site for 2 years...You are corret that I made an account and started posting around December..Btw I count 6 posts in the top 2 threads alone but I dont feel like arguing the small stuff...
....Actually it was quite funny. Especially afterwards when I would tell the reps how they were wrong and about how I was calling other reps and getting many answers to the same questions....
I am not arguing the fact that you thought it was funny to call them 5 times...I already said your life must be boring.
....They, much like you, could not accept the fact the...
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I have been a avid reader of this site for 2 years...You are corret that I made an account and started posting around December..Btw I count 6 posts in the top 2 threads alone but I dont feel like arguing the small stuff...
....Actually it was quite funny. Especially afterwards when I would tell the reps how they were wrong and about how I was calling other reps and getting many answers to the same questions....
I am not arguing the fact that you thought it was funny to call them 5 times...I already said your life must be boring.
....They, much like you, could not accept the fact the...
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🤣
15 minutes out of my day to see if Cingular has made any progress from the last time I dealt with them is but a small fraction of the time I have available. No worries about that.
I suppose you would prefer me to not mention to anyone the poor customer service and other multitude of problems one will encounter by doing business with Cingular - but no such luck.
15 minutes out of my day to see if Cingular has made any progress from the last time I dealt with them is but a small fraction of the time I have available. No worries about that.
I suppose you would prefer me to not mention to anyone the poor customer service and other multitude of problems one will encounter by doing business with Cingular - but no such luck.
...
....15 minutes out of my day to see if Cingular has made any progress from the last time I dealt with them is but a small fraction of the time I have available. No worries about that....
I think we both no it takes alot longer then 15 min to call a call center 5 times. I think almost everyone knows that about EVERY call center. Using exaggerations to prove your point shows your running out of ammo.
....I suppose you would prefer me to not mention to anyone the poor customer service and other multitude of problems one will encounter by doing business with Cingular - but no such luck....
I would prefer you to go away and stop stalking the cingular forums but since you have already stated you have loads of freetime we both no that wont...
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I think we both no it takes alot longer then 15 min to call a call center 5 times. I think almost everyone knows that about EVERY call center. Using exaggerations to prove your point shows your running out of ammo.
....I suppose you would prefer me to not mention to anyone the poor customer service and other multitude of problems one will encounter by doing business with Cingular - but no such luck....
I would prefer you to go away and stop stalking the cingular forums but since you have already stated you have loads of freetime we both no that wont...
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🤣
It is amazing you are more familiar with my life then I am.
Don't wanna try calling yourself - just do a cursory glance of this forum. It's filled with examples that illustrate exactly what I have said.
Some of these threads also contain you mocking and insulting customers who are either seeking help, resolution, or are stating their experiences. Further illustrating the problems Cingular has.
It's hilarious, you acknowledge there is a massive problem, yet contribute to it without even realizing or caring. I'm sure if your postings are any indication of your job performance then you are responsible for a few of the complaints yourself.
That too tough, then just click around here a bit:
http://consumercenter.jdpow »...
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It is amazing you are more familiar with my life then I am.
Don't wanna try calling yourself - just do a cursory glance of this forum. It's filled with examples that illustrate exactly what I have said.
Some of these threads also contain you mocking and insulting customers who are either seeking help, resolution, or are stating their experiences. Further illustrating the problems Cingular has.
It's hilarious, you acknowledge there is a massive problem, yet contribute to it without even realizing or caring. I'm sure if your postings are any indication of your job performance then you are responsible for a few of the complaints yourself.
That too tough, then just click around here a bit:
http://consumercenter.jdpow »...
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I am not more familiar with your life then you are. I just call em like I see them. When somoene admits to calling a call center 5 times for ammusement, that speaks for itself and requires little from myself anyways.
....It's hilarious, you acknowledge there is a massive problem, yet contribute to it without even realizing or caring....
Maybe ill spam call centers, that will sure help things.
..... I'm sure if your postings are any indication of your job performance then you are responsible for a few of the complaints yourself.....
Dont worry my postings are not a indication of my job performance. I am perfectly capable of acting professional at work while keeping my personal views in my off time. But then again I dont get custo...
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....It's hilarious, you acknowledge there is a massive problem, yet contribute to it without even realizing or caring....
Maybe ill spam call centers, that will sure help things.
..... I'm sure if your postings are any indication of your job performance then you are responsible for a few of the complaints yourself.....
Dont worry my postings are not a indication of my job performance. I am perfectly capable of acting professional at work while keeping my personal views in my off time. But then again I dont get custo...
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captainplooky said:
🤣
My appreciation for the laughs.
For once we agree....Im taking off for the evening so take er easy! And no more call centers for you lmao jk....all in fun
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There is better dedication by the company to providing better background training to all reps, especially newer ones. It is frustrating as a customer to have to wait 20-40 minutes on the phone or in a corporate store only to find out the rep you get doesn't have a clue what you're talking about.
It's even more frustrating if you feel you're a patient customer who has come to this site, howardforums, and other places (even Cingular's own Chat Room) and researched what it is that brought you to ask for help to begin with and feel you are versed on the one thing you are asking about...only to be met with "never heard of that".
That is the characterization of Customer Service, and to a degree it's true. To be fair and balanced, over time...
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It's even more frustrating if you feel you're a patient customer who has come to this site, howardforums, and other places (even Cingular's own Chat Room) and researched what it is that brought you to ask for help to begin with and feel you are versed on the one thing you are asking about...only to be met with "never heard of that".
That is the characterization of Customer Service, and to a degree it's true. To be fair and balanced, over time...
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Well said. I have to say that I've never worked in the wireless industry, so I am on the outside looking in but there are sooooo many aspects, topics, categories...however you want to phrase it, about being a CS rep, that sometimes we expect them to know every little thing about the wireless industry. As you stated, one particular topic that you have researched through and through before asking, and the rep you asked says they have never heard of that. Ok, I can buy that, but as a team, they should go ask other reps/managers while they place you on hold and then they should be able to help you more. Again, I don't expect every rep to know everything, but I do expect them to work together. Another thing is perhaps Cingular the company treats ...
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