Radio Shack
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You don't need to gp to ATT to by a landline phone. Any dweeb can sell Cell phones and in fact do. It's not brain surgury and does not require any advanced education.
Radio Shack sells more phones then many Agents. As does Best Buy and even Wal Mart. NO one who sells phones "cares about our needs" really. They care about their commission more. That phonecall asking if everything is ok a couple weeks later is just as annoying as a waiter who keeps inturupting your meal asking the same question and is not worth the PREMIUM agents charge for simple cell phone service and overpriced Chinese accesories.
TenMidgits said:
Plueeze....this is not 10 years ago.
You don't need to gp to ATT to by a landline phone. Any dweeb can sell Cell phones and in fact do. It's not brain surgury and does not require any advanced education.
Radio Shack sells more phones then many Agents. As does Best Buy and even Wal Mart. NO one who sells phones "cares about our needs" really. They care about their commission more. That phonecall asking if everything is ok a couple weeks later is just as annoying as a waiter who keeps inturupting your meal asking the same question and is not worth the PREMIUM agents charge for simple cell phone service and overpriced Chinese accesories.
pwned^^ 🤣
Cellular Dude said:...
No its not - Go to an agent. Not a corporate glom or Radio Shack. Your just a number to the big companies, to an agent your a customer. Agents usually have someone that can assist you with everything from phone issues, billing issues to a loaner phone. Corp has to open a manual to figure out what the next step is. As for Radio Shack, how the hell can they know more then just the basics about everything they sell? You gonna buy a cell phone from a guy that sells remote control cars, tv's and computers? Oh - They sell light bulbs, fuses and speaker wire too. Come on - buy from someone that specializes in the product you want. Someone that cares about your needs. Someone that needs your business to surviv
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frostbite303 said:
nah corporte is better on all levals going to an agent just makes for more problems when the customer finally goes into a real store (corporate) wether hes trying to pay the bill or return an item or get an accesorry that has a warrenty
idiots. 🙄
IT ALL ADDS MONEY TO THE BOTTOM LINE!!! NO MATTER WHICH CHANNEL YOU PURCHASE THROUGH.
frostbite303 said:
nah corporte is better on all levals going to an agent just makes for more problems when the customer finally goes into a real store (corporate) wether hes trying to pay the bill or return an item or get an accesorry that has a warrenty
This post makes you sound stupid. How does a agent make more problems? Paying a bill is a problem at a agent store? Thats news to me. I have customers that come in my store to pay there bill all day long because the three corporate stores in my city (Sacramento) usually always have long wait times. Returning products is a problem at a agent store? All our accessories come with a lifetime warrenty and we do returns just like anyone else would. In my city c...
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Not...
Considering you are retired and have limitless time available to you I can understand why you enjoy calling a number to get help. Waiting on hold rather than having a face to face relationship THAT DOESN'T COST A CENT MORE is not important to poeple like you who have unlimited time to waste.
For those who want results and enjoying having someone who will work for them to make things right (because they have a vested interest in your happiness, not just their hourly check), find a good sales rep and stick with them. Yes, it may take some time but all things that are worth while require a little work.
It's called human nature and reality. Theory rarely is as simple.
With the exception of Wal-Mart, Cingular agent stores have no higher prices on accessories than any other national retailer, period.
And when it comes to Wal-Mart they consistently are unable to carry the products that CONSUMERS demand. You want a cheap BT headset, Wal-Mart has them. You want a quality headset, your locally owned agent store has them and will even give you a deal.
Just because YOU are cheap doesn't mean consumers in general are cheap. Customers want QUALITY as well even if you don't.
WE are TRAINED to take care of phone issues, oh, and yea we don't have to call in to fix billing issues, we do it right in the store.
As far as loaner phones, we do have em, but we don't give the razr for a loaner. You get a basic phone to make and receive calls on.
Now, if your done insulting me, there are customers to attend to.
DarkStar said:
Oh please. I know more about cellphones than 99% of all the people in the world. I work for Radioshack and customers are my bread and butter. I will bend over backwards to get them to come back. You have no idea what you are talking about.
And people who gloat like this are normally the ones who won't do $hit. And this is coming from a customer, not a Cingular employee.
DarkStar said:
No, no not gloating. Defending. There is a lot of misconception about Radioshack employees. I will go out of my way to help a customer. Not because I have to but because I want to.
You must be a store manager. Because I have a friend that is a store manager and he is the same way as you, but his employees leave alot to be desired. Radio Shack doesn't pay their salespeople enough to make them care. At least that is what he thinks the problem is.
as 4 cust care i frequently get min wage cause i will do just about anything humanly possible 2 keep my cust happy so i frequently don't even break commission while others in my store get paychecks or $600 or $700 i get $200 or $300 cause cust care is my priority & there are a few others like me in my district (39 stores) alone, 4get about the rest of the country
i admit i haven't fully absorbed all the cingular info & procedures YET but i...
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Cellular Dude said:
No its not - Go to an agent. Not a corporate glom or Radio Shack. Your just a number to the big companies, to an agent your a customer. Agents usually have someone that can assist you with everything from phone issues, billing issues to a loaner phone. Corp has to open a manual to figure out what the next step is.
lol sorry but i have seen this thread develop and but didnt read it till now. thats some strong statements you made there but i want to know how that is justifiable. you basically said that a corporate employee doesn't know as much as an agent. how can an agent know more about the policies and proper procedures than a person that actually works for the corporation. thats kind...
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There are some very good agent locations out there, but the majority have bad reputations for a reason. I can't tell you how many times people come into my store (corp) because the agent nearby sold them a used phone. Thankfully they are gone now, so that problem is gone.
Another problem is, we are still removing features from customers accounts that they didn't want, even though the agent location closed in nov...
What does the IMEI number have to do with anything? I still have a v400 imei on my account and I'm using a treo and a rokr on a daily basis. IMEI's don't mean crap as far as service is concerned.
gizzo fizzone said:
well imei may not affect service but it has a lot to do with warranty issues. if you are trying to warranty out a phone and the imei does not match on your account you are pretty much S.O.L. in my customers case, if he had a warranty issue he would of not been able to do it cuz the wrong imei was not on the account.
Not true because I have 2 phones, both purchased from Cingular, and only 1 line of service. I have never had a problem getting either phone replaced under warranty.
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frostbite303 said:
um it might not affect you if your a sales rep and get phones on a regular basis but if your a customer and you have the wrong imei then......they wont be able to do XBM or insurance exchange ....so yea
This is not true. I have 2 phones (RAZR and S710a) and only 1 line of service. Therefore one IMEI can only be on my account at any given time. And I never had any problem getting either phone replaced through XBM no matter which IMEI was on my account.
Can we fix mistakes on customer's accounts? Directly...no. But we can find the issue and contact customer care armed with the information needed to fix the account. I have ...
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crazyeaglefan236 said:...
Actually I would prefer to take my car to a local mechanic. But because it is under warranty I have to take it to the dealership. It is common knowledge that 9 times out of 10 the local mechanic will get it right when the dealership screws it up over and over again. Usually the local mechanic that ownes his own shop does know more then a dealership mechanic. That is why he is in business. If he screwed things up he would be out of business. The dealership screws it up...doesn't matter, it is under warranty. You are forced to take it there for warranty work.
Can we fix mistakes on customer's accounts? Directly...no. But we can find the issue and contact customer care armed with the info
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The motiviation behind the excellent customer service is the fact that we have to rely on repeat business to make money. I make about 3/4 hourly rate compared to a company RSO or blue store, and a really crappy comm reate to boot. (that is why I'm leaving the company) HOWEVER- I had one customer tell me "if possession is 9/10s of the law, then customer service is 9/10s of a sale." Makes perfect sense to me.
I really t...
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I don't feature slam and I get rid of any one who does in my booth! Don't group me in with all thoes other agents you jack jaw moron!
Sell more due to lower priceing? Well my friends at a corp store in a town close to olympia tell me that you can price match! So what up now you saying you can't? Oh a corp person saying some thing diffrent from another corp person. You are nothing but caddle in a field of cingular sales people, what are you going to do when cingular sends you to slaughter? Wow man get a clue and learn how to sell. Cuz you can't even sell me on why cingular is better to work for then a agent. Oh and tex i like the little plas...
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xIsamuTM said:
cool. I can get my eyes worked on while getting my tires rotated. Boy, I hope they don't get the two mixed up.
What would be worse? Gettin' your eyes rotated, or your tires Lasik-ed? 😳
SystemShock said:xIsamuTM said:
cool. I can get my eyes worked on while getting my tires rotated. Boy, I hope they don't get the two mixed up.
What would be worse? Gettin' your eyes rotated, or your tires Lasik-ed? 😳
Actually, I jus' realized that they kinda do rotate a dude's eyes in that new movie 'Hostel', so that would seem to be worse by a country mile.
Cellular Dude said:
Who is signing up? Guess you got your cell phone there too.
LOL you are equating eye surgury with the ourchase of a cell phone? Nice stretch.......
IF Wal Mart had opthamologists renting space like Opticians an doing lasik at 1/2 proce they would do a lot of business. Wal Mart is only the roof they operate under.
TenMidgits said:Cellular Dude said:
Who is signing up? Guess you got your cell phone there too.
LOL you are equating eye surgury with the ourchase of a cell phone? Nice stretch.......
IF Wal Mart had opthamologists renting space like Opticians an doing lasik at 1/2 proce they would do a lot of business. Wal Mart is only the roof they operate under.
Walmart is not "only the roof they operate under." They are also the corrupt management they represent. Walmart has the worst morals of any organization I have ever seen. They are killing America and until people like you realize that, our economy will continue to suck.
Home sales at an all time high. That does not happen in a bad economy. unemployment at 5%. Again a statistic not reached in a bad economy.
Stocks have been rising over the last few years. Another sign of a good economy. If it were not for the higher oil prices we would be deep in inlation territory due to such a good economy...
No Wal Mart helps people save money. Anytime one can save money thats a good thing. Paying more for goods for sheer profit to a family owned garden store is not as helpful as millions paying less for the same goods by a company employing thousands ...
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TenMidgits said:...
Our economy is doing well!! any time people spend less for more it helps the economy. Thats why with each tax cut the economy does well. more money in more pockets.
Home sales at an all time high. That does not happen in a bad economy. unemployment at 5%. Again a statistic not reached in a bad economy.
Stocks have been rising over the last few years. Another sign of a good economy. If it were not for the higher oil prices we would be deep in inlation territory due to such a good economy...
No Wal Mart helps people save money. Anytime one can save money thats a good thing. Paying more for goods for sheer profit to a family owned garden store is not as helpful as millions paying less for the same go
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The problems are deeper than you describe. Everyday I meet people who come from overseas to meet the demand for higher paying, higher education jobs. Americans, more and more, are not qualifying for these jobs. Over the past decade I agree with the premise that many experts suggest, many Americans are lazy. Why is there a nursing shortage? Why is there a doctor shortage? Why is there an engineer (pick your specialty) shortage? Because the ITT technical institutes of the world can churn out an "educated" person in 1/3 to 1/5 of the time it takes to get a true education. Why do you think there is a...
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In Las Vegas HS grads make over $1500 a week dealing cards, bartending and delivering drinks.
Many entertainers routinely earn high pay with no college education.
Timeshare sales reps earn over 100K working part time. No education needed there. Always jobs available because it takes a motivated person to sell and the rewards are there.
Americans are indeed lazy and thats why there are plenty of jobs for border crossers and legal immigrants. They are not obsessed with having the latest phone or car or TV. They are obsessed with becoming successful and...
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STOCKS HAVE BEEN STAGNENT? I beg to differ. Stocks
are at 4 year highs!!!! The real estate mortgage market is at more than 30 year lows!
You need to do some reading son and try to grasp whats really going on before you embarrass your self.
ALL BIG business was at one time a SMALL business ran by very smart entrepreneurs. THATS how one gets big and successful. Not by whining about the "other guy's" success. By BEATING the other guy.
Perhaps a socialist society would offer you more opportunity. Many liberals believe in the Robin Hood mentality.
Wal-Mart is evil. Just ask some local people that put up a shop in Wal-Mart only to be kicked out when their lease is up to Wal-Mart replace with their own clerks. Basically you train Wal-Mart as to how to run your operation (Hair salon, picture studio, nail salon...whatever) and then they use you and kick you out. You may have three employees that make commission of 30k to 40k per year. You make 40 to 50k per year. Wal-Mart makes their rent space. (Believe me, these numbers are no exaggeration...my wife owns her own salon) Then your lease is up and Wal-Mart won't renew it. Ins...
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Of course from a regional pov, Walmart isn't a good thing. With how fast new stores are opened and the rate of growth, there is a tremendous opportunity for backlash.
But as a single dad, cheap diapers are mos def a great thing.
I just disagree with your premise that agents charge more.
SForsyth01 said:
Walmart is not "only the roof they operate under." They are also the corrupt management they represent. Walmart has the worst morals of any organization I have ever seen. They are killing America and until people like you realize that, our economy will continue to suck.
Walmart does treat their employees pretty ghetto. ☹️
I knew a cat who worked at one for awhile. Walmart couldn't even PAY the man on time.. his checks would sometimes come almost a month late. An' Walmart always had a different excuse fo' why that was so.
Jesus H, I guess his minimum wage check was breakin' Wallymart's multibillion dollar bankroll or somethin'. That s*** is broke. 😳
SystemShock said:...SForsyth01 said:
Walmart is not "only the roof they operate under." They are also the corrupt management they represent. Walmart has the worst morals of any organization I have ever seen. They are killing America and until people like you realize that, our economy will continue to suck.
Walmart does treat their employees pretty ghetto. ☹️
I knew a cat who worked at one for awhile. Walmart couldn't even PAY the man on time.. his checks would sometimes come almost a month late. An' Walmart always had a different excuse fo' why that was so.
Jesus H, I guess his minimum wage check was breakin' Wallymart's multibillion dollar bankroll or somethin'. That s*** is bro
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As I read this thread I can see a few of things that people are concerned with.
1) The quality of activation from a RadioShack store
2) The level of customer care from a RadioShack associate
3) The level of professionalism at RadioShack
You are right to be concerned with these things. I am too. The difference is that I am concerned with it about 50 hours per week. I am a retail store manager and I agree we need to do some work in those areas. But what dealer doesn't? As a manager I do not request, I demand a level of professionalism from my staff. As for the amount we pay I have people making over $20.00 per hour. They are motivated professionals who stick with the customer care issue and do all in their power to resolve ...
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In addition, with Cingular we have some better resources for which to take care of the customer should a situation arise than we did with Verizon. And it's already known that RS has good deals on the phones, particularly for new customers.
While it's true that some people have had activations don...
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Another thing I have seen on this thread is that there seems to be some friction between dealers and corporate stores.
It all boils down to the indvidual associate, regardless of where they work. We hope to develop a good working relationship with the Cingular corporate stores as well as the other dealers in the market. Yes we compete for the customer, but the customer votes with their wallet on who has the best service. There is absolutely no reason to feel animosity towards each other.
I hope it is never said about the RadioShack reps that they trash talk other dealers, regardless of what they sell. I know I don't let my people do it. It is unprofessional.
A little lesson could be learned from the recent move from Verizon to ...
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Some of the activation systems are poorly designed and allow you to unknowingly put conflicting items into the account and then activate that account. As for the $30.00 Razr it was an introductory offer to let our customers know we are now a Cingular dealer.
Once again it depends on what the manager of the individual store will tolerate in the customer service arena. I don't allow my people to "shark" our customers and I won't do it myself. Our customers are too great of an asset to our company. I will not excuse or even try to explain dealers, and even some of my own colleagues who think they can burn a c...
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Being an agent principal, I would love to be invited to all of your training and launch events as agent. I would love for a Moto or Nokia rep to come to my store to let me know of and play with up comming phones. Let me in on the new rate plan parties and meet and greet the "higher-ups" of Cingular.
Instead, I have to train myself. I take all of the Cingular University classes. I get information feed to me early by my colleagues who work for RSO's or who are Agent Principals for Premier locations. You speak of a lack of training......although I am an exclusive sub-agent who does better than many Premier location in the Dallas MArket, where is my love?
I get a monthly visit from my Cingular rep,...
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