New Cingular plans Sept 1?
Is there truth to the rumor that Cingular is coming up with a new calling plan starting Sept 1? Does anyone know what that might be? I will be getting a new Cingular phone very soon, switching from ATT/Cingular. I would like to know what my options on calling plans are now versus any new plan coming soon/estimated date of change. Thanks!
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The plans were JUST revised on 6/1/2005. Is it possible that they'll be revised again, three months later? Sure. Is it probable? I'll believe it when I see it.
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Besides, even if they come out with new plans within 6 months, you can move to one of them without extending your contract, and maybe even longer if the new plan has no promotions your current one doesn't.
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If you are currently ATT/Cingular, I don't see how you haven't realized that Cingular is full of themselves.
I have been with them since ATT was Suncom. I have tried for almost a year to get a comparable plan to match what I am currently using under the old ATT Plan, but they offered me no deals whatsoever to bring me on board (except to try and lock me in for another 2 years). I remember before Cingular bought out ATT, that customer reps would do reasonable deals on equipment, offer you extra minutes, or something to keep you as a happy customer. Now Cingular can care less about converting you over. They are leading the race now, only because their customer base includes current ATT Customers. Their reps are wonderful people working for ...
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I have been with them since ATT was Suncom. I have tried for almost a year to get a comparable plan to match what I am currently using under the old ATT Plan, but they offered me no deals whatsoever to bring me on board (except to try and lock me in for another 2 years). I remember before Cingular bought out ATT, that customer reps would do reasonable deals on equipment, offer you extra minutes, or something to keep you as a happy customer. Now Cingular can care less about converting you over. They are leading the race now, only because their customer base includes current ATT Customers. Their reps are wonderful people working for ...
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You need someone to teach you the art of the "rate jump"
Anyways, ATTWS was a dying carrier, desperate to save what they had.
I challenge you to find ANY carrier to match what you had with ATTWS. If you do, I recommend going to them if it does indeed meet your needs.
I see many a customer upset that what they HAD isn't now available. I feel for you, but jumping to another carrier won't solve your issues necessarily. It is the old "cut off your nose to spite your face" thing.
Anyways, ATTWS was a dying carrier, desperate to save what they had.
I challenge you to find ANY carrier to match what you had with ATTWS. If you do, I recommend going to them if it does indeed meet your needs.
I see many a customer upset that what they HAD isn't now available. I feel for you, but jumping to another carrier won't solve your issues necessarily. It is the old "cut off your nose to spite your face" thing.
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well said customer620. cingy's way too full of themselves and i'd bet my life savings that verizon will pass them up for the most customers by 2007 at the latest.
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ATTWS has never been Suncom. Suncom is a regional wireless provider operating primarily in the Southeast. They are owned by Triton Communications. They had an affiliate agreement with ATTWS for years to provide service to ATTWS customers in the SE, and which in turn provided Suncom customers with service nationwide.
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Um, I'm not AT&T/Cingular... I work in customer care FOR Cingular... and if you were with AT&T Wireless, chances are the plan you're talking about is one you got from promotion stacking (which reps weren't supposed to do) or it was a Next Generation Charter offer, which was a ridiculously good family of plans AWS offered in exchange for being a GSM guinea pig when they first started implementing the technology. These plans were nice to have I bet, but do you ever wonder why AT&T Wireless sold out? (hint: They were going out of business! I wonder why?)
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AT&T was going under because of poor software implimentation (there was a time when customer care could not access accounts for about a month), not because they gave too many minutes. Giving more minutes was one of the ways that AT&T kept a strong customer base, which is something that more carriers should do today. If you've been a faithful customer you should be rewarded with promotions and such every year or so.
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cingular rep said:
AT&T was going under because of poor software implimentation (there was a time when customer care could not access accounts for about a month), not because they gave too many minutes. Giving more minutes was one of the ways that AT&T kept a strong customer base, which is something that more carriers should do today. If you've been a faithful customer you should be rewarded with promotions and such every year or so.
software implementation?!?! lol how about they gave away everything for free (or close to it) and were bleeding money? they took hits on phone subsidies, features, you name it. Cell companies are businesses, not charities. People who think that any cell company owes THEM some...
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You're both right.
AT&T was bleeding money toward the end of their days for two reasons.
One was giving away services and equipment for nearly nothing, which cost them millions of dollars each quarter. The charter plan especially hit them hard with minute usage and network congestion, causing customers to flee and in turn lost revenue.
The other was two software systems that crashed a day after they were implemented. I can't remember the names of them but one was the software used for number portability, and the other was the new CS software. Both crashed on the same day after they were put to use for the national launch of LNP. I have read articles (and I'll try to find them if I can) that stated AT&T lost more than $100 millio...
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AT&T was bleeding money toward the end of their days for two reasons.
One was giving away services and equipment for nearly nothing, which cost them millions of dollars each quarter. The charter plan especially hit them hard with minute usage and network congestion, causing customers to flee and in turn lost revenue.
The other was two software systems that crashed a day after they were implemented. I can't remember the names of them but one was the software used for number portability, and the other was the new CS software. Both crashed on the same day after they were put to use for the national launch of LNP. I have read articles (and I'll try to find them if I can) that stated AT&T lost more than $100 millio...
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The LNP issue was that the 3rd party vendor which made the system interface "almost" got it right. They used an old spec for the data format, thinks characters and spaces lining up. The end result was that some ports went through and many didn't. When this got fixed everything worked. Sadly, that 3rd party vendor had done great work on other project for AWS before, but they dropped the ball big time.
The Siebel problem is laid at the feet of those in charge of configuring it for AWS. They failed to use industry standard procedures for changing systems and paid the price. One thing they did was to NOT freeze the code while changes were made to fix problems. This meant that when one programmer went to put in a fix he discovered that "stuff"...
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The Siebel problem is laid at the feet of those in charge of configuring it for AWS. They failed to use industry standard procedures for changing systems and paid the price. One thing they did was to NOT freeze the code while changes were made to fix problems. This meant that when one programmer went to put in a fix he discovered that "stuff"...
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AT&T unleashed a software system called Siebel to manage its GSM accounts. At this time, they had also cut back on the computer techs they had available. There was a time when customers accounts were unaccessible for nearly a month. As you can imagine, customers were not too happy. AT&T lost millions. It was all downhill from there. I'm not saying that the fact that they gave away everything for free wasn't one of the issues that led to its downfall. But what you may not know is that the original plan was for AT&T to buy Cingular. And then came Siebel. I'm not saying that you are wrong. I agree with you. AT&T didn't make the best business decisions. However, the downfall started with software implementation.
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Dude, switching carriers isn't going to solve your problems. Compare Cingular's rate plans to Verizon's. They are nearly identical, Except of course for rollover. I agree, Cingular didn't handle the merger in the best way. But, there's not too much that you can do about it. If you like your plan so much, just stick with it. No one is making you switch. If you want a new phone, buy on ebay or something. Almost all the phones that Cingular offers are available unlocked. If i were you, I would just hold out. There may come a point when Cingular says, "Hey switch or go" At that point they may offer you more incentives to switch. Good luck.
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yes there is truth to new plans.
i have the power point on it.
the individual plans are staying the same, but the family talks are going back to 9.99 extra line.
Monthly Access
ALL Addt'l Lines $9.99
Minutes N&W&M2M
$69.99 700 rollover $0.45 UNL
$89.99 1,400 rollover $0.40 UNL
$109.99 2,100 rollover $0.35 UNL
$149.99 3,000 rollover $0.25 UNL
$199.99 4,000 rollover $0.20 UNL
$299.99 6,000 rollover $0.20 UNL
i have the power point on it.
the individual plans are staying the same, but the family talks are going back to 9.99 extra line.
Monthly Access
ALL Addt'l Lines $9.99
Minutes N&W&M2M
$69.99 700 rollover $0.45 UNL
$89.99 1,400 rollover $0.40 UNL
$109.99 2,100 rollover $0.35 UNL
$149.99 3,000 rollover $0.25 UNL
$199.99 4,000 rollover $0.20 UNL
$299.99 6,000 rollover $0.20 UNL
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Do you think they came out with the new plans so soon because Verizon beat our sub adds last quarter?
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i think enough people were not too happy with the 14.99 add a line charge and the growth from last quarter wasn't as high as expected.
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I wondered about that when they came out with the numbers....I think its good that they did it this quickly, I think it shows us that someone up there is actually paying attention to what customers think and did something about it (even if it was just to make sure he/she keeps padding their pocketbook)
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If that's true, Cingular's in for a good quarter ahead. I won't like to see their ARPU go down though.
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i don't think it'll suffer to much. i think it'll be better this way. people love the 9.99 add a line and the increase in customers will be good.
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So there will not be any family plans that offer something between 700 to 1400 minutes a month? That makes no sense, I think the 1000 mintue a month the have right now is a great midrange plan. I was going to switch to Cingular anyway but may do so now before these new plans take effect. The bad thing is they dopn't have any phones I care for and it seems the Nokia 6102 won't be out before the new plans come into effect.
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i agree with you. the 1000 plan is a great midrange plan. but if the phone you want come out within 30 days of aug 31st you can always exchange it. you'll still be within your grace period.
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I was thinking about doing that except I have heard horror stories of trying to exchange the phones in the 30 day grace period. I would like to get the nokia 6102, other than that they don't have any phones that even remotely interesst me. I will never buy another motorola phone after the problems my wife and I have had with the last two that we purchased.
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So they won't have any family plans for less than $69. I was about to switch to the $59 one (my verizon contract ended yesterday). If I do it before the end of the month will I be able to keep it throughout the contract?
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yes. you can actually keep it as long as you like. there's no requirement to change your plan as long as your phone is compatible.
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hellfire666 said:
yes there is truth to new plans.
i have the power point on it.
the individual plans are staying the same, but the family talks are going back to 9.99 extra line.
Monthly Access
ALL Addt'l Lines $9.99
Minutes N&W&M2M
$69.99 700 rollover $0.45 UNL
$89.99 1,400 rollover $0.40 UNL
$109.99 2,100 rollover $0.35 UNL
$149.99 3,000 rollover $0.25 UNL
$199.99 4,000 rollover $0.20 UNL
$299.99 6,000 rollover $0.20 UNL
So they are changing the family plans to match Verizon exactly? That is with the exception of rollover.
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