Cingular VP in the house
Steve Schoonmaker, Cingular’s VP of Customer Service, is in our call center today to pressure, stress, and utterly wreak havoc on us all. Any Cingular employees or customers have any questions for him?
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Yeah, why have I gotten 6 different cancellation fees when I called to see how much it would cost to terminate service? I was told 250, 100, 150, 40, 80, and between 30-50 dollars. Which one is it and how can the same company give me 6 differeent totals?
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homeslice5484 said:
Yeah, why have I gotten 6 different cancellation fees when I called to see how much it would cost to terminate service? I was told 250, 100, 150, 40, 80, and between 30-50 dollars. Which one is it and how can the same company give me 6 differeent totals?
Where are you located? If you're in the New York area market, its a prorated amount based on how far along you are in your contract. Anywhere else in the country, its a flat $150 fee. Methinks that out of those 6 calls, 5 of those people are new employees. 🙄
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I live in NY and I have until Dec 28th when my contract ends. The last 2 people at cust care told me its 40.00 2 days ago. The guy at the store said 80.00, 2 people over email told me 100.00 if before June 28th and then another said 150.00, and a customer care rep on the phone a few months ago said 240.00
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Did you sign a one year or two year? Do any of those add up to either $10 or $20 per month?
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So $20 a month and you have how many left? Do you know how they prorate the fee? Is it staright line or graduated?
I don't know as I am in TX but I'll bet the cingular.com has the fee process in writing.
I don't know as I am in TX but I'll bet the cingular.com has the fee process in writing.
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I have 6 months left, maybe 5 if they dont include July since I am already in it.
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Basically if you cancel now, your service will still work till your next cycle, depending on your cycle is whether it will be 5 or 6 months
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If I call will they be able to fax me something that says how much my termination fee will be so if I get overcharged I have proof I was told different?
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Probably not, just make sure to get their name, and employee ID, they should note on the accuont what they tell you.
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Since when do we give employee id's? (no im not being a smart allick) We were told never to give that out, just give first and last name.
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we were told if a customer asks for it, we can give it out, just not another reps, (i.e. if they wanna know who they talked to the other day) it may differ from center to center though.
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We were not to give out our IDs unless an Employee is asking for it. I always get the ID for the reps that i speak to, but then I need it for notation propases.
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Depends on your bill cycle date. Since we bill in advance, we'll cancel the last day of the cycle. Dec 28? probably $80 or $100, depending when the bill cycle ends...
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It's 20 a month for every month left, if your contract is up in december it should be 100 or 80 dollars, depending on what time of month you started with us and when you canceled
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There are also serveral other states for Cingular that prorate the ETF fee...formly Bellsouth Mobility Markets... 😎
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Home, I read your post on the other section but I am going to respond to you here.
You live an in area with poor reception then explain that and make them cancel you with no fee. Part of an agreement with all cellphone companies is they can provide you service. If it is a known bad area and it is where you live, you can get out of the contract with no penalty. You need to speak with a supervisor probably but it c an be done. We have to be able to render services and if we cannot you can get out of contract. A lot of reps will probably say no to that but it can be done and it just requires you spending the time to prove your point. If the notes support you calling in explaining how bad your situation is constantly, you should have no probl...
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You live an in area with poor reception then explain that and make them cancel you with no fee. Part of an agreement with all cellphone companies is they can provide you service. If it is a known bad area and it is where you live, you can get out of the contract with no penalty. You need to speak with a supervisor probably but it c an be done. We have to be able to render services and if we cannot you can get out of contract. A lot of reps will probably say no to that but it can be done and it just requires you spending the time to prove your point. If the notes support you calling in explaining how bad your situation is constantly, you should have no probl...
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Your argument would work...
...2 years ago. Since that time Cingular instituted a return policy that allows for checks on coverage, added verbiage to their agreements that check the coverage issue and has tightened their "protocols". I made that argument for customers all the time and used to get people out of their agreement left and right. The carriers got smart.
The other main issue is his area is not a "known issue" area. While his service may not work everywhere, they will show that he does use his phone and therefore it must work somehow.
This is mainly a devil's advocate argument here. I am just telling you what to expect based on your theory.
...2 years ago. Since that time Cingular instituted a return policy that allows for checks on coverage, added verbiage to their agreements that check the coverage issue and has tightened their "protocols". I made that argument for customers all the time and used to get people out of their agreement left and right. The carriers got smart.
The other main issue is his area is not a "known issue" area. While his service may not work everywhere, they will show that he does use his phone and therefore it must work somehow.
This is mainly a devil's advocate argument here. I am just telling you what to expect based on your theory.
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I have used it plenty. I have done it within the past 6 months. The problem is the customer has to know how to handle things. It is the same with all services. It is the same thing as a salesperson saying sure the phone will work in the Nevada desert where you travel twice a year. 6 months later they go to the desert and well ya we all know the problem.
People lie to make sales and tell people things will work better than they should. Then they blame it on other things to keep the sale. The customer ends up getting the wrong end. Of course, you also have reps like drummin f00l who laugh and say it cannot be done. Anything can be accomplished if you spend the time to work on it.
I also agree with you that it probably will not be easy...
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People lie to make sales and tell people things will work better than they should. Then they blame it on other things to keep the sale. The customer ends up getting the wrong end. Of course, you also have reps like drummin f00l who laugh and say it cannot be done. Anything can be accomplished if you spend the time to work on it.
I also agree with you that it probably will not be easy...
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Good luck with that one.....LOL, I have handled numerous situations like that, and never once have they canceled out an account w/o charging early term. I've seen them escalated all the way up to the call center director and it was the same thing, we'll troubleshoot, replace equipment, do whatever else we can but they don't cancel it out w/o charging the ETF, cell phone coverage isnt 100% everywhere, thats the nature of the business, if you want perfect quality get a landline, no company can guarantee you will get service everywhere, and if they do they are lying.
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He was in our center recently, our managers gave out more "courtesy" credits that day than the rest of the month combined! 😁
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I have personally met (and played golf with) Steve. He is a very nice gentleman.
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Really? I hope so, because i'm going to confront him and ask that the former blue reps now doing orange care get a raise. That is, if he has any say in that.
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Your call center people have more control over that than he does. Call centers are individually expensed as a whole to
Cingular and internal decisions for pay schedules.
Cingular and internal decisions for pay schedules.
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Even though it's not his department, ask him why it's now 11 days into July and I still can't get my T-Stand for the July POP?
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He said...and I quote:
Steve Schoonmaker, Cingular’s VP of Customer Service said:
WTF's a T-Stand?
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🤣
It's the stand that's supposed to hold the "Cingular Sounds" POP. It's a one legged pedistal with a square hole that the poster slides into. It was supposed to be sent to all Orange Cingular Premier Agent and Company owned stores... but it didn't.
It's the stand that's supposed to hold the "Cingular Sounds" POP. It's a one legged pedistal with a square hole that the poster slides into. It was supposed to be sent to all Orange Cingular Premier Agent and Company owned stores... but it didn't.
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repCB said:
Steve Schoonmaker, Cingular’s VP of Customer Service, is in our call center today to pressure, stress, and utterly wreak havoc on us all. Any Cingular employees or customers have any questions for him?
Ask him "why is a mouse when it spins?" And a nickel to anyone who knows who said THAT! 🤣
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