Home  ›  Carriers  ›

AT&T

Info & Phones News Forum  

all discussions

show all 57 replies

I HATE THIS BUSINESS!!!

disturbed1

Jun 23, 2005, 9:50 AM
I am sick and f-in tired of some of the egotistical, self centered bastards that we have as customers!!!

I was havin a damn fine day this morning until some asshole rolls up in his Range Rover and walks into my store, of course carrying a POS phone. "What brings ya here today?" I ask. To which he replies "we want a new phone". Ok that's fine, so I go find out how long he's had his phone (bout a year) and how long his contract was (2yrs) and then ask for his phone number to look up his account and see if he might possibly be eligible for an exception upgrade (doubt it but ya never know). As soon as the words "wireless number" are out of my mouth the dude starts screamin' like a little child.

"I'm not going thru this stuff with you...
(continues)
...
jwbass1985

Jun 23, 2005, 9:56 AM
I understand what you are saying...I have customers like that all the time, but the trick to it is not to be an a**hole, but to shower them with happiness, that makes them so much more angry, and there's absolutely nothin you are doing wrong, don't let them get the best of you, just grin, they'll HATE it!
...
hellfire666

Jun 23, 2005, 9:59 AM
that's the best way to get them pissed and they know they can't do anything 😈 😈 😈
...
disturbed1

Jun 23, 2005, 10:02 AM
No, I'll be damned if I'm gonna let them continue to assume that this is acceptable behavior. There's no excuse for a man who's obviously a grown adult with children who are probably older than me to rant like a 3 year old.

It's not that they're getting the best of me, they're just bringin out the worst. In NO other business do you go into a store and act like that! In no other business do customers expect you to GIVE away your products. Have you ever heard of someone telling the cable company they want free service because they've been with them for ONE YEAR and they always pay their bill on time? NO! If they do then they get told no and whatever explanation they give is usually good enough.

I'm tired of looking people in the fa...
(continues)
...
Shoota

Jun 23, 2005, 10:32 AM
hell yea man.. im with you.. wish the damn pay wasent so good.. id be out of here in a heart beat.. but just keep saving and investing. then when time comes put your two week notice in and have a f*in field day.. its going to be great telling them no.. go away.. i dont like you etc..
...
kingfrog77

Jun 23, 2005, 1:49 PM
What you have to realize is the Carriers got customers by GIVE AWAYS......Cable did not give away free TVs......The phone company did not give away phones back in the day either...You rented them before you could actually buy one.

Carriers set up this give free phones away mentality and now many are whining because the customer has been conditioned to be wined and dined with free phones, excess minutes on each renewal (ATT) and the lke. Its going to take awhile for the customer to be re-educated now that the Carriers have been successful in making a "luxury" and convenience an absolute necessity in many cases. ( something they had hoped to do) Now there is a power struggle between the customer and Carrier. We all know the Carriers will wi...
(continues)
...
disturbed1

Jun 23, 2005, 2:54 PM
Oh believe me I'm well aware of why phones were ever given away in the first place. But I seriously think that the time for that type of thing is LONG gone.

But that wasn't the problem stated in my original post. If you go back and read, basically the problem was that I tried to help a guy get a new phone and for my troubles I got screamed at. It boils down to the customers just being bratty little a-holes that think they can come in, walk all over people and get exactly what they want when they want it.

All I've done is try to help my customers and how do they repay me? By berating and browbeating me for doing my job and trying to get them the best, most cost effective service possible. SCREW 'EM!
...
kingfrog77

Jun 23, 2005, 3:03 PM
They do it because they are still under the notion the Carrier NEEDS them more then otherwise. That table turned awhile ago so Im guessing the customer who is aware of his weakness will subscribe to the offensive stance and hope for the best.

Just smile and he will become aware of his plight. Neither Verizon, nor T Mobile will be much different in the "gimme a new phone situation." He knows it. He is hoping you don't.
...
Link

Jun 24, 2005, 11:45 PM
I agree, I help people because I enjoy it, please don't scream and yell at me because I am helping you and the answer I gave you is not what you demanded.

If your majesty had called in with a nice demeanor and temper, then my undying help would have been more gratifyingly just.

Now in this time of "give me credit or I cancel" times, the customer complains to the FCC who reflects us as the bad guy and then us reps suffer because we have to end up doing these stupid, useless call closing surveys which adds to our extensive collection of verbatim that I have hard time remembering because I am trying to remember 50 million passwords and logins at once. ~gasp, breath, air intake~

Seriously, a$$hole, dick, dumba$$ customer filth needs to...
(continues)
...
BlueHFX

Jun 24, 2005, 10:05 AM
kingfrog77 said:
What you have to realize is the Carriers got customers by GIVE AWAYS......Cable did not give away free TVs......The phone company did not give away phones back in the day either...You rented them before you could actually buy one.

Carriers set up this give free phones away mentality and now many are whining because the customer has been conditioned to be wined and dined with free phones, excess minutes on each renewal (ATT) and the lke. Its going to take awhile for the customer to be re-educated now that the Carriers have been successful in making a "luxury" and convenience an absolute necessity in many cases. ( something they had hoped to do) Now there is a power struggle between the customer and Carr
...
(continues)
...
Tail

Jun 24, 2005, 11:52 AM
I hear ya..

A few calls ago I had this customer:

Cust's first words:
"Look up this account, wireless ######. When was this account started?"

So rigth away I know this guy is coing to tray and used his tenure as leverage.

"1995 Sir, that's when it was started".

Cust "Ok now open this account blah blah blah"

I'm like "Was there not something on this account that I could help you with?"

Cust "No, just the other one"

Me "Oh, WELL you had me bring up this account so there is nothing on this account I can assist you with"

Turns out it was a GSM account, and he was mad that he had to finish more of his current contract to get a better price on a new phone.

Cust "I'VE BEEN A CUSTOMER FOR 10 YEARS I WANT TO BE TREATED...
(continues)
...
texaswireless

Jun 23, 2005, 10:33 AM
When someone tries to tell me the business I very plainly tell them (for your situation) "I was ACTUALLY looking up the discount for which you are eligible, that way you can make a more informed decision".

Usually makes them feel a bit foolish.
...
texaswireless

Jun 23, 2005, 10:33 AM
As pooky bear knows, I don't back down 🀣
...
captainplooky

Jun 23, 2005, 10:42 AM
Even when your are wrong! 🀣
Knee jerk response - just joking 😈

Btw - check this out Txwireless - and learn to fear the corporations - for they are coming!

https://www.phonescoop.com/forums/forum.php?fm=m&ff= ... »
...
texaswireless

Jun 23, 2005, 11:12 AM
Already saw that on the news this morning.

I am for it and against it depending on the situation, which is why I choose candidates who take a stance on this issue and stick with it. They are clearing many of the "shacks" people call homes here in favor of apartments and retail along a street near TTU. It will raise property values significantly. I also know first hand (father in law was required to move) the compensation provided to these people. They could easily purchase homes elsewhere in the community with better public servies (sewer, city water).

The area previously looked like a disaster zone and is now much more appealing and will help draw students to the area and once their education is completed many of them stay.

W...
(continues)
...
captainplooky

Jun 23, 2005, 12:27 PM
What you are describing is blight.

That is not the issue in this case.

These are places that are not a "blight" to the community.

These are areas and businesses exactly like the ones you probably live and patronize.

To highlight:


Thursday's 5-4 ruling represented a defeat for some Connecticut residents whose homes are slated for destruction to make room for an office complex. They argued that cities have no right to take their land except for projects with a clear public use, such as roads or schools, or to revitalize blighted areas.


Also - I too have seen the effects of emminanent domain - and it was not fair or just by any means. I do not know if that is always the case.
...
kingfrog77

Jun 23, 2005, 1:56 PM
And so the liberals once again move us closer to Socialism .........keep voting for liberals folks and your judges will keep on making socialistic decisions.
...
1stCanuck

Jun 23, 2005, 2:46 PM
Liberals blow chunks, anyone for another sponsorship scandal. Liberals dont keep a tight noose on there other affiliates. I dont like the liberals, change is good, change is real good (sometimes)
...
kingfrog77

Jun 23, 2005, 3:00 PM
I despise Bush and the ness he has gotten us into...BUT....I voted for him only because of the Bench and all the judges that will likely retire or otherwise during his term.

Kerry would have destroyed the court and thusly more eminent domain issues would go the way of government control not to mention the plethora of other minority issues raised by the ALCU that go against basic common sense and majority rule if nothing else.

Well the majority has spoken and Im for one sick of the vocal minority determining the course of public policy through organizations like the ACLU and the liberals soon the Supreme Court.

Hopefully it will not only be the southerners who see the writing on the wall should the "new" liberals gain power of an...
(continues)
...
muchdrama

Jun 23, 2005, 3:52 PM
kingfrog77 said:
I despise Bush and the ness he has gotten us into...BUT....I voted for him only because of the Bench and all the judges that will likely retire or otherwise during his term.

Kerry would have destroyed the court and thusly more eminent domain issues would go the way of government control not to mention the plethora of other minority issues raised by the ALCU that go against basic common sense and majority rule if nothing else.

Well the majority has spoken and Im for one sick of the vocal minority determining the course of public policy through organizations like the ACLU and the liberals soon the Supreme Court.

Hopefully it will not only be the southerners who see the writing on the wall should
...
(continues)
...
texaswireless

Jun 23, 2005, 2:44 PM
Well. Unless you have seen photos "blight" is in the eye of the beholder. I would be curious to see if there are phots or video of this area.

I am sure the people in Lubbock who lost their shacks thought they were just fine too.
...
captainplooky

Jun 24, 2005, 11:39 AM
Read the article again.

The issue at hand was could private property be taken and given to private development (your friendly corporations) if deemed to be in the best interest of the city.


"The city has carefully formulated an economic development that it believes will provide appreciable benefits to the community, including -- but by no means limited to -- new jobs and increased tax revenue," Justice John Paul Stevens wrote for the majority.


The citizens argued:


They argued that cities have no right to take their land except for projects with a clear public use, such as roads or schools, or to revitalize blighted areas.


Public use has now been associated with incre...
(continues)
...
texaswireless

Jun 24, 2005, 12:30 PM
No need to read it again. I read and completely understood the article. Since it was conveniently omitted I am also going to read both opinions in full to get a better grasp of the implications. All we have here is the opinion of the "journalist".
...
captainplooky

Jun 24, 2005, 12:47 PM
http://straylight.law.cornell.edu/supct/html/04-108. ... »

Enjoy. After reading - let me know if you feel the same way - I would be curious to know.
...
texaswireless

Jun 24, 2005, 12:52 PM
How do you think I feel now?
...
texaswireless

Jun 24, 2005, 12:54 PM
That link goes to a fund raising website for Cornell University.
...
captainplooky

Jun 24, 2005, 12:54 PM
Click no πŸ˜›
...
texaswireless

Jun 24, 2005, 1:21 PM
Ok.

Well, it looks as if the city's argument did partially focus on the fact that it was distressed economically. If I read your contention above, you say "blighted" was not an issue. I think that while they didn't use the term "blighted" in their argument (according to this website) the area being described as distressed economically might be considered one in the same.

Also, it looks as though the court did not break new ground in this decision but rather defaulted to several other cases for precedent.

As I said before, it sucks for those forced to move but it is not as if they moved everyone forcefully. Many voluntarily sold.

There is also no focus on the history of this development. Was it earmarked for bids because of th...
(continues)
...
captainplooky

Jun 24, 2005, 1:49 PM
Try reading the dissenting opinions as well, I think you will find you might not be entirely correct.

Furthermore - this is no consipracy theory and the very notion of such exhibits to me that you indeed do not see this as a threat to the liberties entitled under the constitution.


The article by the AP and the link you sent do not offer enough information to contend that wealthly corporations are just going to start taking land, using controlled city officials, for their own benefit.


The writing is on the wall - I can not make you read it.

I suppose me and O'Connor are kooks though?


"Any property may now be taken for the benefit of another private party, but the fallout from this deci
...
(continues)
...
captainplooky

Jun 24, 2005, 1:50 PM
BTW - just in case you didn't see it -

Syllabus
Opinion
[ Stevens ] Concurrence
[ Kennedy ] Dissent
[ O’Connor ] Dissent

Are in the top nav bar of that page.
...
texaswireless

Jun 24, 2005, 2:01 PM
No, we just disagree.

You need to watch the movie "Falling Down". Even though he was a "kook" he has a great speech about how "In America we have a RIGHT to disagree".

To say if I re-read anything I will find I am incorrect shows your arrogance. You and Justice O'Connor are not neccessarily kooks (although I have much more info for which to base that assessment on you than her) and I am not wrong (especially considering it seems I might be siding with 5 Supreme Court Justices) just because we do not agree.

Again, you do not have the entire history of the situation for which to base your opinion either. You say it is not "blighted" yet you nor I have seen what the area looks like at this time (which is why I was curious about seei...
(continues)
...
captainplooky

Jun 24, 2005, 2:23 PM
I know we disagree.


To say if I re-read anything I will find I am incorrect shows your arrogance.


My comments were in reference to:


Also, it looks as though the court did not break new ground in this decision but rather defaulted to several other cases for precedent.


Which the dissenting opinions obviously disagree with.


Once I do read both opinions I will be in a much better position to do so.


That information is in the link I included - at the top nav bar - I have read the entire decision and made the mistake that you had as well.

What you also continue to raise is the subject of blight - this ruling clearly allows for areas to be ...
(continues)
...
texaswireless

Jun 24, 2005, 3:30 PM
It was clear to the minority opinion, for which you agree.

It was not the case to the majority opinion.

Again with the mistake stuff. Is it a mistake because I do not yet agree with you? And what if I never agree with you? 5 people, democrat and republican, much smarter than you or I about the law, disagree with you. Are they mistaken?
...
captainplooky

Jun 24, 2005, 4:36 PM
Lets just turn this into a word game.

I said that I did not believe you were entirely correct in your statement:


Also, it looks as though the court did not break new ground in this decision but rather defaulted to several other cases for precedent.


which - I believe - is an accurate statement. Obviously they did since this a new ruling.


5 people, democrat and republican, much smarter than you or I about the law, disagree with you. Are they mistaken?


In this matter - yes - I believe they are. Judges never make mistakes? People are never wrongfully prosecuted, incarcerated, or worse?

This case set the precedent for any land to be claimed in the name of public use.
...
(continues)
...
texaswireless

Jun 24, 2005, 6:10 PM
According to the majority opinion, and my opinion, this case did not set the precedent, as you state, for any land to be claimed in the name of public interest.

Several cases were cited as precedent for their decision and the people did not present compelling evidence to the contrary.

The court did not break new ground on this one, so says the majority. They simply stated that local officials should decide these issues, rather than Federal courts. I vehemently agree with this one. I do not want some Federal Court in Dallas to decide what is and is not correct in my city. I want my city officials to be responsible and accountable for these decisions.

Back to my original post, I am for the principals of the 5th amendment depending...
(continues)
...
captainplooky

Jun 25, 2005, 7:27 AM

this case did not set the precedent, as you state, for any land to be claimed in the name of public interest.


You are mistaken.


I am for the principals of the 5th amendment depending on the scope of public need.


Public need has now been defined as a source of tax revenue. How can you support something - while also ignoring it?


Why don't you find us some pics of the houses and area in question?


Typical. I do hope you realize this case has repercussions beyond this case.
...
texaswireless

Jun 25, 2005, 9:58 AM
Pooky Bear. Don't ask me to read anything you post for informational purposes ever again. You aren't mature enough to handle if someone disagrees with you.

I have no issue with your viewpoint. I am not childish enough to sit here and say you are wrong because we don't agree. You, on the other hand...
...
texaswireless

Jun 24, 2005, 9:50 PM
From the USA Yesterday article

The majority included the court's four more liberal justices. The key fifth vote was Justice Anthony Kennedy, a conservative at the court's ideological center. He said judges reviewing challenges to property seizures should presume that local officials acted reasonably - but that they should make sure that such seizures don't merely reflect favoritism toward developers.
...
disturbed1

Jun 23, 2005, 10:36 AM
I said something similar, didn't make a lick of difference. Which is why I just ignored him the rest of the time he was here. I wouldn't have sold him a phone after that if he paid the retail price AND gave me $500 for my trouble.

I'm so sick of being treated like a piece of dirt. The pay here isn't good enough to go thru that everyday.
...
Bigbmc26

Jun 23, 2005, 2:01 PM
i can't tell you what i'm tired of, my managers read the forums now!
...
1stCanuck

Jun 23, 2005, 2:05 PM
Welcome to the wireless industry. CAN OF WORKS anyone?????? 😈 😈 😈
...
Bigbmc26

Jun 23, 2005, 2:06 PM
😒 😒 😒 😒
...
1stCanuck

Jun 23, 2005, 2:13 PM
I compare this industry to when you slowly turn the temperature up when boiling a frog in a pot. Once it is boiling it is to late, you either die of stress, or by some miracle, GOD frees you by some other mysterious job that popped up.
...
Jldnr77

Jun 23, 2005, 2:49 PM
So??? Do they know your name on here???
...
disturbed1

Jun 23, 2005, 2:57 PM
ya know, I'd say it even if my managers DID read the forums. I really didn't do anything to deserve this guy screamin at me. I asked for his wireless number so that maybe I could get him an upgrade and make a sale. That's good work from where I'm sittin. I'm just so fed up with being treated this way by bratty customers.

Frankly, they don't pay me enough for this sh*t!
...
kingfrog77

Jun 23, 2005, 3:06 PM
disturbed1 said:
ya know, I'd say it even if my managers DID read the forums. I really didn't do anything to deserve this guy screamin at me. I asked for his wireless number so that maybe I could get him an upgrade and make a sale. That's good work from where I'm sittin. I'm just so fed up with being treated this way by bratty customers.

Frankly, they don't pay me enough for this sh*t!

Well theres a choice YOU do have. There are other jobs and careers out there where you will be more fulfilled Im sure. Wireless is a tough business as like car salesman you are in an industry with very low CS oints. Even Verizon and T Mobile....Only the best of the absolute worst when you really think about public perce...
(continues)
...
disturbed1

Jun 23, 2005, 3:52 PM
Oh and don't believe for one single milisecond that I'm not out looking for another job every second I have free. Unfortunately the economy seems to be losing more jobs than it's adding. And with 1.5 million people in the city, many of whom are searching themselves it's a close race in many areas. I thoroughly plan on having fun ignoring people and generally treating them the way I've been treated when my last day finally gets here.
...
CingularSaveRep

Jun 23, 2005, 3:57 PM
That and the fact that we have fairly decent benefits makes it even harder to find something better. If it were not for the benefits i would have left a long time ago.
...
kingfrog77

Jun 23, 2005, 4:14 PM
If you are young the benifits are not worth staying at any job. BUY your own benifits. Give up a few things you don't really need.
find a job you really like and you will make more money. Fear is no reason to live

The classic example of golden handcuffs. "I hate my job but I need the money and benifits". You can live with less. People all over the world do it every day. You do have a choice. If you have a family I suppose there are larger considerations and that does change things. thats why I tell many not to get married until they are totally satisfied in their work lives. Otherwise a life of quiet desperation is the future....thats sad indeed.
...
CingularSaveRep

Jun 23, 2005, 3:04 PM
I love it when customers call in to care and when asked for the wireless number they say "Well don't you have it on your screen there?" or something equally condescending. Like we would ask for the number again if we had it on hand. I wish just for one day people like that would be treated the same way by everyone they come in contact with.
...
kingfrog77

Jun 23, 2005, 3:09 PM
CingularSaveRep said:
I love it when customers call in to care and when asked for the wireless number they say "Well don't you have it on your screen there?" or something equally condescending. Like we would ask for the number again if we had it on hand. I wish just for one day people like that would be treated the same way by everyone they come in contact with.



Thats becasue your automated phone system has had them enter their number probably more than once while being bounced around. Call your own service line and see. Its not unreasonable after putting in 10 numbers, SS and zipcode a few times to become impatient when someone askes for the same EXACT information in this computerized automated world....
(continues)
...
rep12345

Jun 23, 2005, 3:19 PM
not like we like the system- and ACTUALLY - the main reason they have to put their number and info in is to route them to the correct department- yes, it would be GREAT for all of us if the number popped up. but it rarely does.
...
Shayby

Jun 24, 2005, 10:09 AM
☹️ Poor disturbed ☹️
...
disturbed1

Jun 24, 2005, 12:13 PM
Hey babe! Have a good b-day?

It's sad the way people treat us poor cingy reps. Especially when we're actually tryin to help. Yesterday was wrought with those people, so far today's been better....here's hopin it stays that way.

Hope you're feeling better.
...
Shayby

Jun 24, 2005, 12:52 PM
Im feeling great, I had dinner at my mom's me and a bunch of co-workers and my sister are going to a club tonight.

Yea I agree with the way we are treated. Its just wrong!!!

Missed you!!!
...
disturbed1

Jun 24, 2005, 12:54 PM
Glad you're feelin better, the board just wasn't the same without ya!

You guys have fun tonight, and enjoy your newly acquired legal status. 😈
I'll be in Raleigh again this weekend....and I'll be doin dirty, dirty things πŸ˜‰
...
Shayby

Jun 24, 2005, 1:04 PM
Lol We will. We had my roommate go and help my sisters husband watch her kids so she could go out with me. I can't wait. Only problem is I have to work tomorrow.
...

You must log in to reply.

Please log in to report a message to the moderator.


all discussions

Subscribe to Phone Scoop News with RSS Follow @phonescoop on Threads Follow @phonescoop on Mastodon Phone Scoop on Facebook Follow on Instagram

 

Playwire

All content Copyright 2001-2024 Phone Factor, LLC. All Rights Reserved.
Content on this site may not be copied or republished without formal permission.