Should I stay or should I go now....
First let me say that I was directed to this site by a Cingular CSR. I don't work in this industry as many of you folks appear to. Lots of great info here and I appreciate that. I'm an ATT customer with a year left on my 2 year contract. I'm trying to decide what move to make here and maybe someone will have the time to help. Thanks in advance for that as I you all seem to be pretty busy. I've got an old 59.99 plan with a 9.99 add a phone and 69.99 unlimited data for tethering. I've also got the early N&W (7pm). My problem is I've got an old 720 and it's about dead and I can't even read the screen on my wife's little Seimens. I moved from South Florida to South Carolina and my signal isn't very good. Lots of dropped calls. The CSR ...
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Well you have a couple of problems, you live in South Carolina, in order to migrate all your bills and telephone numbers ans shippping adress must be all in the same area.so if you got florida numbers and bills goes to south Carolina, you can't migrate, hell you can't even go to the store and migrate since the stores are all regionalized, so they can't help you.
Problem is you could do a CSA, thats changing your primary "Coverage Service Area" the only problem is that South Carolina is a "Divested Market" that means the carolinas belong to Suncom, and being a legacy customer, that you can't get a number in south carolina without then being then transferred to suncom, oh and yeah, fyi, by doing a csa change you lose all your promotions in ...
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Problem is you could do a CSA, thats changing your primary "Coverage Service Area" the only problem is that South Carolina is a "Divested Market" that means the carolinas belong to Suncom, and being a legacy customer, that you can't get a number in south carolina without then being then transferred to suncom, oh and yeah, fyi, by doing a csa change you lose all your promotions in ...
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A few of my pals around here have Nextel and say that they're coverage is great here in SC. Maybe I should consider paying the ETF and switching. Thanks for the info.
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Well it is certainly an option, just make sure you go over the early termination and grace periods so you can test the phone yet still have enough time to cancel contract if necessary.
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But is there better service in that area with T-Mobile? I think thats the most important factor. He should go with what works.
Of course I'd recommend T-Mobile over Nextel, but if Nextel has better coverage, the right choice is obvious.
Of course I'd recommend T-Mobile over Nextel, but if Nextel has better coverage, the right choice is obvious.
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Or you could switch over to suncom, they have quite a few good plans and phones.
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Liam20 said:
Or you could switch over to suncom, they have quite a few good plans and phones.
Yeah,but Cingular blue will still hold em to his contract, so he will pay ETF's if he is under contract.He chose to move out of his area, and he signed it while living in a coverage area.
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well cya later , and have fun with those nextel bills going to be bout 20 per month higher than what you were paying !
p.s forget about getting service too nextel has its own service and you cant roam on anyone elses towers !(IDEN)
p.s forget about getting service too nextel has its own service and you cant roam on anyone elses towers !(IDEN)
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If he is physically living in the Carolinas and bills are going there, then you can switch to Suncom as you are part of the divested market. If your numbers are still non Carolinas, then switch them ASAP and who knows..
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most carriers I know of, verizon, and USCC I have been told that if a person moves to an area that the carrier does not have service, they will let you out of the contract, you have to provide them with an utility bill of the new address, I would think cingular would do the same thing, if I am understanding this right...
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Georgia1 said:
most carriers I know of, verizon, and USCC I have been told that if a person moves to an area that the carrier does not have service, they will let you out of the contract, you have to provide them with an utility bill of the new address, I would think cingular would do the same thing, if I am understanding this right...
Thats is not legacy policy, our policy is this, you are bound to your contract, if you signed it, then move to an area where cannot provide you a local number, then thats the customers responsibility, since moving is not something thats done on spur of the moment, and then you are responsible, the only options you get on the blue side is to either find someone to do a COFR o...
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Your answer is not entirely true, he can go to suncom w/o getting the ETF and then come to cingular. Its kinda a roundabout way, but in no circumstances would this customer get an ETF.
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jcamcardo said:
Your answer is not entirely true, he can go to suncom w/o getting the ETF and then come to cingular. Its kinda a roundabout way, but in no circumstances would this customer get an ETF.
Bullshit, already had customers and tried this and got burned, so don't even think of it.
See blue has no roaming agreements with anyone, so they are not affiliated with anyone, so if he leaves to go to anyone, then he is on the hook for the ETF
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I took blue calls before I started taking orange calls so its not like I am pulling it out of my be-hind. Read your hot topic in CCNET. If they did get and ETF you are to credit it. This is assuming they get the etf when we sent them to suncom--not before
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jcamcardo said:
I took blue calls before I started taking orange calls so its not like I am pulling it out of my be-hind. Read your hot topic in CCNET. If they did get and ETF you are to credit it. This is assuming they get the etf when we sent them to suncom--not before
Excuse me, you should read your Primus or e-mails, the only way we waive ETF's are if they "phantom churn to cingular" or if they did not sign the 2 year contract, and they already lived up to a 1 year,thats thats the only ones
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I am talking about diverstured customer, with what you said above, I agree.
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jcamcardo said:
I am talking about diverstured customer, with what you said above, I agree.
this OP is about a man, who moves to a Divested area, but is a man with FL. numbers, and can't ger local numbers on his blue side.
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I think you should check to see if T-Mobile has coverage in your area.
Here is the link:
http://www.t-mobile.com/locator.asp?referer=/coverag ... »
Here is the link:
http://www.t-mobile.com/locator.asp?referer=/coverag ... »
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T Mobile doesn't cover my area. I think originally when I tried to change my number to a SC number, they said they'd have to change the plan. I'm 5 minutes from North Carolina but I don't suppose that matters since my billing is in SC.
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I went onto T-mobile's website and they cover some parts of South Carolina. They cover Aiken, Beauford, Hilton Head, and North Augusta. If you were to switch to T-Mobile you would have to switch your plan. Anytime you switch carriers you will loose your plan. I think in the Carolina's they have coverage but its with their roaming partners. You will still have coverage if their is coverage there. T-mobile is way cheaper than Cingular, Sprint, Verizon, and Nextel.
Here is what plans are avialable in some parts of South Carolina.
http://www.t-mobile.com/locator.asp »
Here is what plans are avialable in some parts of South Carolina.
http://www.t-mobile.com/locator.asp »
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Ok, so you live in sc but you don't have sc numbers you can migrate you can go online look at the phones then call the webmatch department since you are on a family plan you will not be able to migrate online. Pick the phone you want and we can get you a new phone. I think you should migrate before june 1st because then the plans change and you will be getting screwed paying 1cent more for 100 less mins ( 69.99 + 9.99)
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Yep, we have local SC numbers and 1000 min family plan 69.99 for both lines, unlt'd N/W/M2M nationwide.
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Oh yeah, and 19.99 unlimited data add on... and only a one year contract... đ
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Aleq said:
Yep, we have local SC numbers and 1000 min family plan 69.99 for both lines, unlt'd N/W/M2M nationwide.
Uh yeah cingular does, legacy blue does not, see thats the whole thing.Its like before whole divestiture was complete, he could have got a SC number,then be sold off to suncom.
But since the divestiture have been complete, its like this, he moved to an area, where we cannot give him a local number, and to migrate, you have your numbers and billing address all go to the same market.
So he can choose to stay on exactly what he got till he migrates, or port to another company and pay the ETF, its just that simple.
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You stated your still within contract on your old attws account, because your in a divested market (sun com) if you migrate over to "orange" you will get early termination fee's too. my suggestion is to wait out the rest of your contract before you do anything.
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HE WOULD NOT GET AN ETF, The merger was not the consumers fault and if they are in the divested areas they do not get etf's!!! Please stop speading your bad info!
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jcamcardo said:
HE WOULD NOT GET AN ETF, The merger was not the consumers fault and if they are in the divested areas they do not get etf's!!! Please stop speading your bad info!
Actually he would get an ETF,and you are wrong.Was the consumer to blame for the merger?, possibly, sucking the credit life out of the company.He moved to the divested area, but he has his numbers based out of Florida, and he is not able to get a Carolina number, so he is not considered a divested customer,
Its the same thing if he moved to Europe,and he says he can't use the service anymore, he is still responsible for the ETF.He chose to move out of his service area,not the company's, but the customers, thats the bottom line...
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no, b/c the consumer is not to blame for the merger and they HAD to go to Suncom they do not get an eft--its obviously reps like you that make my job harder. Stop giving out wrong info and learn to do your job the correct way! If the customer went to suncom before we gave them the markets, then i could see and etf, but when we officially turned it over no customer should have gotten an etf, and if they did they would have it credited to their acct.
If he has florida numbers he needs to do a csa change.
If he moved to another state in which there was no diversture and he had no coverage and wanted to cancel--of course he would get an eft, we dont garantee service everywhere.
If he has florida numbers he needs to do a csa change.
If he moved to another state in which there was no diversture and he had no coverage and wanted to cancel--of course he would get an eft, we dont garantee service everywhere.
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Go to the suncom website, or even better, if you got CCnet still go to their area.
Suncom is honouring their plans( divested customers)so their contract is being held up, and enforced
Suncom is honouring their plans( divested customers)so their contract is being held up, and enforced
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jcamcardo said:
but we would not give them an etf. Thats all I am saying.
Listen it works like this, if you are a legacy blue customer with a divested number,and chose not to go to the new carrier, then if they cancel they get the ETf, its the same thing if the merger never happened, and they left to go to VZW or sprint the ETF is still applied
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Austin is correct.
I work in the call center that handles NC and SC custs.
If a divested cust cancel service while under contract they get ETF.
Unless of course they Port preferred over to SunCom.
But any other cancelation reason including port to Cingular gets ETF.
Nuff said since this doesn't apply to this customer as he is not a NC/SC divested cust. He is a FL Blue Cingular customer.
I work in the call center that handles NC and SC custs.
If a divested cust cancel service while under contract they get ETF.
Unless of course they Port preferred over to SunCom.
But any other cancelation reason including port to Cingular gets ETF.
Nuff said since this doesn't apply to this customer as he is not a NC/SC divested cust. He is a FL Blue Cingular customer.
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I migrated 3 phones and no ETF but my contract was extended....the service is not as good as it was when I was AT&T
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Magia said:
I migrated 3 phones and no ETF but my contract was extended....the service is not as good as it was when I was AT&T
you migrated to who, cingular or suncom, and where are your numbers based out of?
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Magia said:
cingular...my numbers are in Port Charlotte Florida
thats fine then if he tried that with numbers out of SC already you would have been hit with ETF's, see thats the whole thing, you can live there, but you have to have other numbers from a different market in order to get away with it.
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and i bet you had a tdma phone with att??? right ! and you wanted the pretty phones with the color screen right ? you are corect in some areas gsm signal does not travel as far tdma did but the sound quality is much better (when you have service ) and 1 more thing your contract was not extended you signed a brand new 2 year contract with a new company ....
what kind of phone did you get????
what kind of phone did you get????
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Actually I was a gsm customer with AT&T when I migrated. I got a basic motorola v180.
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Magia said:
Actually I was a gsm customer with AT&T when I migrated. I got a basic motorola v180.
It maybe basic, but you got a new contract with it.
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boy, this seems like a mess đĸ I am glad I am not part of it, I feel for you mojoman, I dont know how much you have left on contract, but, if it is a while, I would just pay it, and get a company that serves the area you are in good, I dont know if verizon is offered in your area or not, but if it is, try them, I know mine works good, it might be more expensive, but, you get what you pay for, and if you are paying for it, you might as well get good service. I have seen to many tmobile people say they have good service in the city, or along the main highway, but, leave those areas, and the service drops. Either way, any company you choose, I would make sure they have the trial period. I would be running from who are with, most compan...
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The ETF Fee specifically applies to Carolina and Puerto Rico markets since in those areas they have Blue AND Orange service but must be treated as 2 seperate companies. all other divested areas this does not applie to because they don't even have the option to get cingular service with those csa's. now please YOU stop giving out wrong info and making MY job harder!
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I would go with Suncom.They have the Unplan so you dont have to watch your minutes.My sis loves her suncom phone
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cguy said:
I would go with Suncom.They have the Unplan so you dont have to watch your minutes.My sis loves her suncom phone
he can't go to suncom unless he wants to pay a ETf, he may be living in a divested market, but the number he has belongs in Florida, and if he goes to them he pays the ETF.
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Like I said, Tmobile doesn't service this area (29715) but the CSR said they could give me a Rock Hill number instead of a Fort Mill number (which is local to here). I'd rather not pay an ETF but it's not my main concern. My problem is my phones are failing and I've got 8 to 10 dropped calls a day. Maybe it's just the phone, I don't know. I'm willing to honor my contract and pay for whatever, but I need reliable service. I'm paying $160 a month for service that doesn't work, so that's a bit upsetting. I don't know that I've got a viable solution here, but I do appreciate you folks taking the time to consider my situation.
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I believe paying 150 is better then paying 160 monthly for another year for service that sucks, imo
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yup, if you have over 2 months left on your contract, it is a no brainer, pay the $300 ETF, (2 phones) and switch, no reason to pay for bad service, and the amount you are paying. Other wise, shut your plan down to the lowest possible allowed and ride it out, but, I definately would not pay $160 a month for crappy service. You could also pay for just one ETF and keep one phone with lowest plan possible and ride it out. Like I said, what a mess, I feel for you...
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Go to suncom, get the unplan...you can LOCK your phone to CINGULAR in NC/SC and get no roaming charges...if you are in the two states, this is the thing to do....Does anyone know if the National Service Transfer Team aka "Customer on the move program" still work-Only applicable to old blue customers moving into a non-attws service area--eg..suncom, they used to do that, i think it would still work..my possible suggestion
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I just spoke to a Cingular CSR and he said I should just go into the store and renew my contract and they'd get me new phones and a local number. Somehow this seems a bit too easy considering what you folks have been telling me. What do you think?
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you'll probably get a different answer depending who you talk to...call till you get the answer you want...I would personally go with cingular
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yeah, that's not going to work, since as stated above, your local store won't be able to service you since your number was originally set up in florida. you'd have to go back to florida to get any local servicing done.
you can attempt to port your number over to cingular from at&t instead of trying to do the migration, but like it's been stated above, you will see an early termination fee because of that. that was the only way i was able to set up anything in a divested market, as specified by my supervisor. it was a tricky process and wasn't much fun for either side.
sorry about your troubles, hopefully something works out for you.
xoxo
you can attempt to port your number over to cingular from at&t instead of trying to do the migration, but like it's been stated above, you will see an early termination fee because of that. that was the only way i was able to set up anything in a divested market, as specified by my supervisor. it was a tricky process and wasn't much fun for either side.
sorry about your troubles, hopefully something works out for you.
xoxo
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The second CSR suggested migrating to Cingular with my Florida number, getting new phones, then having them switch the number after I was a Cingular customer. Any ideas?
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That makes the most sense. First you migrate to Cingular, then do a relocation from one market to another. The good thing about a relocation is that it is 100% free of charge. No activation or upgrade fees!!
Will
Will
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mojoman said:
The second CSR suggested migrating to Cingular with my Florida number, getting new phones, then having them switch the number after I was a Cingular customer. Any ideas?
you couldn't do that unless your bills and shipping adress in Florida as well, if not they won't be able to migrate you
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Well, they did it. My new phones are on the way to here in SC and they said they'd change my number once they arrived. Thanks for the help.
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mojoman said:
I just spoke to a Cingular CSR and he said I should just go into the store and renew my contract and they'd get me new phones and a local number. Somehow this seems a bit too easy considering what you folks have been telling me. What do you think?
They are telling you to do "phantom churn" that means giving up your old numbers and starting fresh, blue will waive your ETF's,but you will hae to pay the $36.00 start of service fees on the new lines.just a new customer
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