I have been told several variants of different answers on this topic depending on phone, live help, or in-store CS. Basically I have a contract that was put in place before the "all smart phones must have a data plan" was in place. If i get a BlackBerry off Ebay, stick my sim card in it and start using it - will I need to add a data plan (keep in mind I don't want it) and/or will ATT add it automatically? I've been told that as long as BB doesn't come from an ATT store/reseller and there is no upgrade to my contract I should be good. On the other hand they have said they will automatically add it.
Which is it?????
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I had a customer the other day that had an unlocked Bold from Europe, it still noticed it was a BB and made me put the plan on. I bet if you didnt register the IMEI number on your account you could get away with it if you never call CS to get anything done. Once you call them they willsee that the BB is being used on your account and will make you put it on. I could be wrong but thats what I have seen.
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So just by putting in your sim chip and turning it on to use will be fine? Not sure what the IMEI number is?
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My experience since Sept. is that they are monitoring what is going on with Smartphones. So far I've had at least four people come in complaining that they are being billed $30 and they had a non Smartphone in our system but were using a Blackberry or a Tilt. I know that when I was using a e71x for a short time it changed my data plan from a BB personal to a PDA personal and I never changed the IMEI/serial number. I've also noticed that some prepaids with Smartphones are racing thru the money and I've had two people with a Tilt and a Blackjack 2 go thru $100 plus in one week. Not sure if that is normal or they were actually using it.
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IMEI stands for International Mobile Electronic Identifier
It's kindo of like a serial #. Every single GSM phone in the world has a unique IMEI #.
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Each phone has a unique IMEI. It says that it's THAT particular phone.
From what I know...
AT&T (And others) have a database of IMEI's and the type of phone they are attached too.
*IF* AT&T recognizes that phone as a smart phone THEN they tag your account with data automagically.
So regardless of where you get the phone, if it's in the database as a Smartphone then you get the charge. If you get a lesser known, or out-of-country model that AT&T doesn't recognize THEN you can get away with having a smartphone without data.
I doubt you'll find a blackberry that AT&T doesn't recognize personally. There aren't a whole slew of them made. Other Smartphones (variations on WinMo, Android, etc) maybe...
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why? it can get very expensive to use a blackberry without the data plan...on most occasions if you use it as intended, you will spend well over $30 per month. if you don't want to pay for data, why not get a basic phone and save yourself some cash.
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"I want the bling without the price tag"
or just someone who had a Treo or older Blackberry or similar that just doesn't connecty smartphone with internet usage.
Not all PDA's have to be connected.
There really should be an option for those that want a smartphone WITHOUT data. More expensive to buy, no option to even use data, etc.
Granted... I live a connected life just like everyone else so it wouldn't be for me... but doesn't mean there shouldn't be an option.
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The system should automatically recognize that the phone being used is either a smartphone or a dumbphone despite anyone seeing or registering it. You will automatically get the package. Don't want to use a smartphone as a smartphone? Don't get one. You will pay for it anyway.
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Okay... for those of you who need it broken down. You can use a smartphone for many things other than surfin' the web or fun little apps like our iPhone friends out there in cell land. Also if you get a BB Curve 8320 with WiFi then you can still do all of that where you have a WiFi connection. So the only reason you will pay for anything is by ATT making you. That is what I don't like and am trying to see if you can get around. Now I am off my smartphone data snob soap box.
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MennoOct 22, 2009, 8:52 AM
you want to use a smartphone on their network, you play by their rules.
Do you have any idea the number of calls a call center has to field every month from people who insisted they "didn't want data" but have hundreds of dollars in charges on their bill that they want credited? Month after month of people activating some push data service and then screaming when they get charged for it.
While I agree that if a customer provides the equipment (or buys it at a premium price) they should be given the option to choose, this proved to be too expensive for companies to continue to allow. You want to get mad at someone, look no further than your fellow customers.
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I agree. If you don't police yourself then you could do it. However the same thing that allows the customers to use things they don't need and run up big bills is the same mentality that leads to overeatting etc. Excess. We gonna pay premiums for hi-caloric food? Nope. So be big boys and girls and lets take advantage for our services we get.
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A phone carrier is a business. Plain and simple. They are there to make money. Yes they are providing you with a service that you are paying for, but if your using their network, your playing by their rules. This is true regardless of who your using. Theyre not here to be your friend or to do you a favor. If you want a blackberry you have to pay for it. Theres only so much wi-fi can do for you.
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If you change your settings on the phone then you prevent your phone accessing the internet. For example, At&t phones probably use wap.cingular to access the internet. You can change those settings to xxx.xxxxx and prevent from accessing the internet/data.
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9/10 if a customer is competent enough to work WiFi then they would browse the internet in other places as well. You cite "many other things". Like syncing, you could sync your calendar if you plug it in. Mine does it wirelessly over the internet. Many phones today are meant to sync OTA and use the cord as a backup. Not the cord as a primary. You pay because AT&T set a rule and by putting your SIM in a smartphone you agreed to it. You knew it, and did it, it happened.
And not to go on a personal attack, but I'm tired of customers like you jacking us around. It's a rule, a policy, set by the company, you want to get around rules. Like the people that want Navigator without internet, or a texting phone with pay per use messaging, or a Blac...
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Hombre, you represent everything that's wrong with customer service. A person who purchases equipment should be able to use that equipment as they please. AT&T, Sprint, and Verizon are out to make insane profits on the backs of users who want nicer phones...whether they need the overpriced service or not.
Instead of offering solutions, you go to policies and rules. The combination of wireless providers has stifled competition and rates have actually gone up (see AT&T breaking the $60 ARPU barrier for the first time ever).
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Not so. A person who purchases equipment full knowing the rules should be able to follow them whether it's right or not. It's a principal, if you know it, even if you don't like it, you have to do it.
When you buy a car it's assumed you have to get insurance with it. You may not want to, but not doing so has dire consequences. That person should be able to do whatever they want with that car, but they have to have insurance with it no matter what.
AT&T is out for profit. Big secret revealed! It's a business. Even Phone Scoop is here for profit. See the ads to the right? If those weren't here this site wouldn't exist. Every business exists for profit and if it doesn't it's not a business it's an organization, and AT&T is not an organiza...
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Normally, I just read the forum and hardly ever reply, but this time I felt I had to put my 2 cents in. acdc1, you said hombre represents everything that is wrong with c.s. well you represent everything wrong with the customer. you want a way around paying for services that you clearly want, and claim the reason the carriers charge for it is to make a profit. well duh, it's a business. and furthermore, when you use a data device that ties up the network without paying for it, that reduces the amount of revenue a company has to invest in improving the network. then you turn around and cry about it....please, stick a crowbar in your wallet and pay for the service....thief!
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"or a textinh phone with pay per use texting? No where does it say just cause you buy a texting phone that you must get a texting plan. (maybe to get a rebate yes). You sir, is what makes att look bad. You have a hard on to go out and piss off and dont want to help customers. You are a joke.
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Yep...to get a rebate. No the commission gives me a hard on. If I wanted to piss people off I would work at Sprint and let the service speak for itself.
Please read my disclaimer on my previous post, the response to skibum. I say the same thing with icing on it to my customers, I'm not an idiot. I'm a salesman.
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Oh wait, that's you. Other response. My bad.
Hombre07 said:
**Disclaimer**
I am as sweet as can be to my customers, don't accuse me of otherwise. I do not act the same to my customers as I do to you online, so don't give me crap about it.
**/EndDisclaimer**
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I saw your response. And it goes to show the two faced aspect of the sterotypical sales person. We could be your potential customers and knowing you feel this way about us and you work for AT&T really makes us feel better about it. And AT&T service isn't perfect either, none of them are. It just happens to be priced alittle nicer over all. If I paid verizon prices and had AT&T service I'd pay to break contract.
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I have been a customer for almost 7 years now. Originally with Bellsouth - then several take overs later - AT&T. I don't like it fundamentally because it seems to big brother to me. I did not agree to the new trend in cell phones and pricing (maybe that's why the FCC is looking into how data plans are being charged???) You all at CS get overwhelmed doing your jobs when people call and complain about running up high bills then tell them to take responsibility or don't give them a phone. Instead you penalize users that are responsible and looking to find cost effective solutions.
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I have a similar question as well. Do the new smartphone data requirements apply to unbranded phones? I was considering buying a Nokia E or N series phone and I heard that people with those phone where getting by with just the MediaNet plan.
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Those you should get by with. If the system doesn't recognize it it can't provision it. Ask someone using an N95. I know there's a few of those guys around here.
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I do want the Internet, but $30 is to steep for me. I heard that unbranded phones could use the MediaNet plan and still access the Internet just fine. Is that true? That could save me some serious coin.
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Like I said ask an N95 user here, I believe you can do that but I am not positive.
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Non smart phones with a family plan can get internet for $10 a month (per line)... not bad.
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I have just 2 things to say about this subject. The first is: If $1 per day is too expensive for you to have internet on your phone, you don't need it. Secondly, in my store right now, I have 11 different models of phones that do not require a $30 data package on them. If you just want a high quality phone to text with, get an Impression, Solstice, or Reveal. If I am not going to carry loads of rocks or something like that, I do not purchase a dump truck or heavy duty pickup and pay the extra cost of equipment and insurance.
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But dump trucks are soooo pretty!!! And all my friends have them!! But i don't want to pay for insurance and truck plates because I'm really not using it as a truck.
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Exactly- use it as planter to put flowers in and up on blocks to tick off the homeowners association. 😉
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Alright time for my two cents worth.
Your dump truck analogy is all wet. This argument isn’t about insurance or plates (items required by law, not the dealer). I drive a Cadillac. I like the size, I like the style, I like the power, and I like the comfort. It doesn’t nor should it matter if it’s too big or too rich or too powerful for my needs. It doesn’t matter if I have to live in it because I can’t afford a house or apartment. In this country if I can afford that car (and the insurance and the plates) I can buy that car. Now in my car I have both On Star and a satellite radio. GM doesn’t require me to buy those services just because I have them in my car. GM doesn’t say that the price of driv...
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Your GM analogy doesn't really work, either. You can CHOOSE to add things like Onstar and Siruis Radio as OPTIONS by PAYING FOR THEM at your own expense. Your GM car is not subsidized by GM.....we the taxpayers subsidized GM in a different way...but thats another story!
AT&T doesn't build the phones and Blackberry doesn't build phones without internet capability and email, yet AT&T subsidizes the phones and devices. See the difference?
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wow! snake oil salesmen? i don't take offense since i don't work in the industry....but i'm not sure i am old enough to take offense, either? i don't think i've ever heard of a snake oil salesmen in my lifetime. was it something like a blacksmith? or a town crier?
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🤣
Wow what a diatribe! Vote with your feet and your wallet.
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does the Impression have a PDA style Calendar and is it as deep in functions? Also can it get it for the subsidized price on ebay or close to it... I know the later is no... A Curve can go for $150 to $180 for a decent one... Impression is always mid 200's. As to why I don't want to get it with ATT... contract extension.
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Have you considered a PDA?
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I used to own a N95, used it with ATT for over 2yrs. If the phone isn't carried by ATT, then likely the IMEI isn't in their system.
Yes, you can get away with $15 MediaNet using the N95. BE sure to download Opera Mini & Skyfire, N95s native web browser sucks, it takes too long to load webpages.
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Its a good question. This whole thing is pretty new so I'm sure there are a couple things that could happen. What would probably happen, is that you would be able to just put your sim card in it just fine. If at&t's systems found that you are using a blackberry then they can put the data plan on your account without your permission(I'm pretty sure they sent out a notice to all customers via mail/email about this new policy)
I've seen a lot of things where at&t says they are mandating something and never really follow through. For instance, you are only supposed to be able to use the $10 family data on a family plan that has unlimited text. However, we can add this to an individual plan with no text if we wanted to. My bet is if you used a...
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And to all the people who say why would you ever use a blackberry without data? Come on! I guarantee more than half of the blackberry's currently being used on at&t don't have a data plan. They are great phones, great for texting, and great as a PDA. Just because someone doesn't need enterprise data doesn't mean they won't enjoy the phone for everyone else.
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Well, if a customer buys a Blackberry from AT&T, and they don't want the required $30 for data...they would not get the subsidy and would be paying the retail price of $399 for the BOLD instead of $149 with a 2 yr contract. If you want the Blackberry and don't want to use it for email and data, then economically you are better off buying a Prope...
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What market are you in? The Bold goes for $200 w/data plan in the KC market.
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you think the pda functions on a propel are close to a blackberry? LMAO!
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Thank you Sigma1570 for all you have said. To use the car analogy that someone else brought up... I am a big guy (tall), no car I have ever sat in that I would carry my kids in ever fit me like my '05 F150 (or other full size truck/SUV). I use it on occasion to haul and toss things in but mostly me and the kids...does this mean I need to get an accord or prius cause I'm not a farmer??? Too many people have a lack of imagination and creativity in using tools... think outside the box.
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In buying a full sized truck or SUV, you are also paying extra to have those luxuries. I'm sure a full sized truck costs more than a Prius, because it's functionality can extend past that of a Prius.
Trust me, if you use a Smart Phone without a data plan on ATT, they will send you a text message saying, HEY!! GUESS WHAT??!! You have 30 dolla added on da BILL!! How ya like me now??
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HAd a customer in two nights ago with an unlocked blackberry 8310 from vodafone. No data plan had been added to his account automatically and he had been using it for a couple weeks. We did end up adding it because he wanted email/internet and the system even recognized the imei as an 8310. I really wonder if these policies are really going to be reinforced.
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Nope. I said the CALENDAR is similar. Funny.
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Just a heads up - you probably shouldn't come into a forum that is frequented by ATT customer service reps who deal with customer's all day calling about charges on their bill from data usage and label your post "Getting around data plan for smart phones" - just an idea 👀
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Since no one can seem to give a straight to the point answer here you go.
Can you have a smart phone on our network with out a data plan. Yes!
If you own a phone outside of a contract, bought it from ebay or paid full retail price, you do not have to have any sort of data plan on your contract. This applys to all phones with the exception of the iPhone. If any sales rep tells you other wise they are lying to you in a poor attempt to get a feature comp. Ask to speak to the manager and have them make sure it's not added.
The reason it is mandatory on the iPhone is because the iPhone is ALWAYS using data while it is on. It is checking the network constantly for new push'd updates for your phone. So if you purchase a iPhone from a...
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Do you know of any Nokia phones coming to ATT?
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👀
Uh... Yea... This isn't true. Any registered PDA/Smartphone that is on the AT&T network, prior to Oct, will require the min. 30 data. If it was prior, then the device would fall under a 'grandfather' clause, and that person wouldn't necessary have to pay for the data, however, if that person upgrades their phone (as in registers a new device through the network) then they will have to pay for the min. data requirement. EVEN IF YOU ADDED THE DEVICE WITHOUT THE DATA, (like upgrading on the internet), the At&t System will notate that there is a NEW device prior to Oct & will add the data.
And Aethix, not everyone is out to make a buck. Even if 'the manager' doesn't add it, doesn't mean that it won't get added, because when th...
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That's 100% correct. AT&T ausually picks up what phone you're using and if it is a smartphone, the data will be added automatically. Only 2 reason's it won't be : (1) you're grandfathered before the oct. timeline or the AT&T network cannot identify which phone you're using. Doesn't matter where you got it from. Aethix, you need to do your homework.
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I just called CS and dropped data from my BB curve. They turned it off and told me that I had a full data block. I can use txt but no picture messages and no pay per use data.
Not one question or objection came from the rep; it was a smooth conversation and I give commendations to the rep for handling it quickly and efficiently.
I'm out of contract and this is my work phone. I didn't need the data and just upgraded my VZW phone to an Eris. I plan on getting a basic clamshell w/BT to replace this BB for work.
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It is because you have a Curve. Just like with Verizon there are grandfathered devices. I am betting the Curve is one of them.
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I've had a Blackberry Curve 8320 since Jan 2009 with a data block. Got if off Ebay.
It's a Tmobile phone and I called to add data and spoke with 4 reps that said they were't even able to add it.
I was like "well alrighty then" and said put a block on it just in case. I'm not able to send pics, or add apps, but I can use WiFi to get on the Internet which is not often.
I wanted the data, but they said since it was a Tmobile phone they couldn't add it.
I use the phone to call, text, and I live by the calendar.
I've been out of contract now since Sept 2009, not renewing, and will buy another phone from Ebay made for use with Tmobile or another GSM carrier.
Maybe this would still work, I don't know.
If not, you may as well ...
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This sounds like the setup I need for my wife (who has no use for data plans). This might sound silly but does voice mail work?
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Voicemail works great.
Since data is blocked I'm not able to send pics, videos, or sync any email. I also couldn't use any APPS.
But WiFi worked perfectly and I accessed email and things like Facebook on the web browser.
All I did was Talk, text, and voicemail of course.
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The big thng that you mentioned was the date. If you activated your unlocked Blackberry in January, 2009, the data package was not required then. The requirement for the data package came into effect on September 6, 2009, so you are grandfathered in as an exemption to the data. If you did the same thing today, the $30 minimum would be required. And if you just put your SIM into a different smart phone now, it will automatically kick that plan in too.
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Remember, I stated that they COULDNT add data to it.
I wanted to pay for it.
Since it was a TMobile BB, they couldn't do it.
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They lied. I've done it. Biggest thing is just getting the AT&T setting in it which are available online, you just have to change them in your phone.
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Take it from someone who knows beyond a shadow of a doubt...whether or not your IMEI shows a non smartphone, AT&T has instituted a new program that monitors what phone is being used on an account whether or not a non smartphone IMEI is showing. The system will send you a message advising that a smartphone data pkg is required and if you don't add one, the system will automatically provision one for you. If you had a smartphone before november 1st 2009, you are not required to have the pkg as long as you keep that particular smartphone, but if you ever switch to a new smartphone or another used smartphone, the new system will recognize an equipment change and the pkg will be added. I've seen it happen
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So you're saying that my wife that doesn't use data or apps that use data (she only talks on her phone, nothing else) but wants WiFi can't have this without paying for a data package because AT&T doesn't offer a non smart phone with WiFi?
My wife only wanted three things in a phone: 1-that it be a flip phone 2-that it have WiFi and 3-that it be red. An unlocked T-Mobile Blackberry Pearl 8220 gives her all three but that's not really a solution for her?
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at&t's systems will most likely recognize it as a blackberry and add the $30 data plan.
You may want to look for an unlocked phone that has wifi...or buy an ipod touch for a much better wifi internet experience.
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The Blackberry would be unlocked and it would be a T Mobile phone.
Funny, I suggested the the ipod touch to her but she doesn't want to carry two instruments.
The irony is AT&T carries the Sony Ericsson C905 Cyber-shot but elected to disable the WiFi. 😕
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Yes they did. I had a customer buy a c905 and reflash the firmware to factory sony ericsson settings which re-enabled the wifi. Sony has a whole bunch of killer phones with wifi that you could use.
Even though the t-mobile phone is unlocked there are reports of they system still recognizing the phone as a smart phone. It would be a risk.
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Thanks for that information, it sounds like a possible solution to my problem. I might look into that.
Let me ask this, there is no way to just ask to turn off data on a smartphone and not have it?
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Ok I work for AT&T and I just want everybody to know. THERE IS NO GETTING AROUND THE SMARTPHONE DATA PLAN REQUIREMENT.
There now that I've said that, let me explain.
If you buy a Smartphone (iPhone, Blackberry etc), no matter where you buy it,(AT&T, Ebay, Craigslist, Your Neighbor Joe, or have it unlocked), if you use the phone with your AT&T SIM card you will have to have a Data plan ($30), or AT&T will add it for you and let you know by text and email. I have seen it happen, I've seen the Smartphone Data plan be added to Non Smartphones.
Now if you had your Smartphone activated on your account BEFORE Nov 1, 2009 and you have a Smartphone exclusion, SMRTEXCL, on your account you do not have to add a data plan but this also means th...
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