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Dear AT&T...

ATnT Nokia

Aug 3, 2009, 4:14 PM
Why is it that when I try to call someone back I get the "Call failed" message on my phone? I try and try to make a call and I get the same message for about a minute and then it finally rings through?

I have had this happen on every single phone I've used on your network in the last four months and it is getting old fast.
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CellStudent

Aug 3, 2009, 5:09 PM
I'm betting they're all 3G phones?
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ATnT Nokia

Aug 3, 2009, 7:27 PM
CellStudent said:
I'm betting they're all 3G phones?


I hope you didn't bet too much, because they are all 2G phones. I am having problems just using the standard 2G for voice. Grrr.
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CellStudent

Aug 3, 2009, 7:36 PM
Wow- and here I thought we only had problems with the 3G network. That sucks.
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Verde321

Aug 3, 2009, 8:23 PM
Have you replaced your sim card?
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ATnT Nokia

Aug 3, 2009, 10:04 PM
Verde321 said:
Have you replaced your sim card?

Many many times.

I have switched phones, got new SIM cards, etc. As Verizon says...it's the network...
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crackberry

Aug 4, 2009, 12:27 AM
yep. at&t is still in the old mind set that complaints will fade away... only a few hundred or so of us complain about things on this site so i bet at&t won't really do much until they slip into third position. they really do have the ways and means of truly being a leader in telecommunications, but their greed and ignorance prevents that.
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BeachSlapped

Aug 3, 2009, 8:49 PM
you have a SIM card that's going bad or you need to update your IMEI. Quick fix
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ATnT Nokia

Aug 3, 2009, 10:05 PM
BeachSlapped said:
you have a SIM card that's going bad or you need to update your IMEI. Quick fix


Done both, still having problems with dead zones, etc. It's the network.
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BeachSlapped

Aug 4, 2009, 9:17 PM
ATnT Nokia said:


Done both, still having problems with dead zones, etc. It's the network.


Unbelievable, you're nothing but a troll.
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ATnT Nokia

Aug 4, 2009, 9:30 PM
BeachSlapped said:


Unbelievable, you're nothing but a troll.


Wait a minute...you are calling me a troll because after all I HAVE done to try to get my service fixed (which, BY THE WAY, was fine until this year), I have concluded that AT&T's network in my area is degraded and not as good. for this, I am a troll? Wow...ONLY on phonescoop.com...
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Menno

Aug 23, 2009, 2:10 PM
Beachslapped is the troll who swears that ATT does not wrong. Ignore them.

On that note though... you don't really want to call a poster out as a troll just because they say something negative, especially a customer who's posted positively in the ATT forums before, and negatively in Verizon's.
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maverick96

Aug 3, 2009, 10:05 PM
ATnT Nokia said:
Why is it that when I try to call someone back I get the "Call failed" message on my phone? I try and try to make a call and I get the same message for about a minute and then it finally rings through?

I have had this happen on every single phone I've used on your network in the last four months and it is getting old fast.



🙄 Here we go again...Switch carriers and address that to AT&T..Your on phonescoop not the AT&T website... 🙄 🙄 🙄
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ATnT Nokia

Aug 3, 2009, 10:07 PM
maverick96 said:


🙄 Here we go again...Switch carriers and address that to AT&T..Your on phonescoop not the AT&T website... 🙄 🙄 🙄


Well sooooooooooorrrrrrrrrrrreeeeeeeeeee! Did I offend you by coming on here and posting all my troubles in the world?!
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Verde321

Aug 3, 2009, 11:09 PM
If you have tried all the quick little fixes, have you gone into your local store and filed a trouble ticket?

Or called 611 to have them file one?
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ATnT Nokia

Aug 4, 2009, 7:27 AM
Verde321 said:
If you have tried all the quick little fixes, have you gone into your local store and filed a trouble ticket?

Or called 611 to have them file one?


Yes, I have exhausted every option I have, all except paying the ETFs and leaving.
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VZW611LA

Aug 4, 2009, 8:52 AM
ATnT Nokia said:


Yes, I have exhausted every option I have, all except paying the ETFs and leaving.


Then do it. 🙂
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BeachSlapped

Aug 4, 2009, 9:19 PM
she doesn't have the ovaries
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ATnT Nokia

Aug 4, 2009, 9:31 PM
BeachSlapped said:
she doesn't have the ovaries


Well if you hadn't tore um outta me and ate them for dinner then maybe I would...cannibalism is indeed evil...EVIL!
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ATnT Nokia

Aug 4, 2009, 9:31 PM
VZW611LA said:


Then do it. 🙂

Pay me the money and I will.
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toaster oven

Aug 4, 2009, 1:43 AM
Seriously, what's your ETF? pay that, then go to verizon so you can have their service for a few months then complain about them too.
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ATnT Nokia

Aug 4, 2009, 7:27 AM
toaster oven said:
Seriously, what's your ETF? pay that, then go to verizon so you can have their service for a few months then complain about them too.


ha ha, very funny.
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big_O22

Aug 7, 2009, 11:38 AM
what do you mean by "call someone back"? Did the call just drop and you tried to call them back? This has happened to me plenty of times with each of the three carriers i have had. If i droped a call we would both try to call each other back at the same time and we would both get call failed for about a min. Or forwarded to voicemail. Now i just wait a min before i call back. I hope that helps.
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BeachSlapped

Aug 8, 2009, 10:51 PM
Don't bother telling this to her. She barely knows how to use her phone.
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ATnT Nokia

Aug 8, 2009, 11:38 PM
BeachSlapped said:
Don't bother telling this to her. She barely knows how to use her phone.


People like you are the reason why AT&T doesn't rank number one in customer service.
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Anxiovert

Aug 9, 2009, 1:23 PM
ATnT Nokia said:


People like you are the reason why AT&T doesn't rank number one in customer service.


🤣 I think is people like you who are taking the time to take those surveys to ensure that AT&T gets the worst results possible.
Most of my friens are on AT&T and they are very satisfied with AT&T (3G or 2G) here in FL, MA, CA and WI, so it's not a Florida thing. There's only one thing that they complain, and that is price. I can understand that.
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ATnT Nokia

Aug 9, 2009, 6:29 PM
WI? I am thinking of moving there. Good to know AT&T works well there...
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Verde321

Aug 9, 2009, 1:57 PM
The reason my store has been having a lower CFT score is because we won't cave to every little request the customer has.

"You mean I have to pay for a blackberry?!!? I HAVE A FREE UPGRADE."

Customer takes free phone and gets surveryed. 0 out of 1.

"What do you mean you can't get into the account without (account holder) being here?!?! I WANT TO UPGRADE NOW. I PAY THE BILL!!!"

We go out of our way to get in touch with the account holder, verify the screamer in our store is authorized and then get them the new phone.

Customery surveryed. 0 out of 2.

Yep, we have terrible customer service.

Actually, we just have terrible customers with unrealistic demands.
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urworld...delivered

Aug 23, 2009, 1:57 PM
Each time you put your sim into a new phone you need to call customer service and update the IMEI. When you power cycle the phone, you're sent updates from network, if you're receiving updates for a Motorola but you're using a Samsung, that causes problems. So if you haven't already done so, make sure they have the right phone info for you.
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ATnT Nokia

Aug 24, 2009, 11:11 AM
urworld...delivered said:
Each time you put your sim into a new phone you need to call customer service and update the IMEI. When you power cycle the phone, you're sent updates from network, if you're receiving updates for a Motorola but you're using a Samsung, that causes problems. So if you haven't already done so, make sure they have the right phone info for you.


I do call in to update my IMEI when I switch phones.
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