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att reps stalkin customers

CMBDJ

Jul 17, 2009, 9:24 PM
So I like att...but I hate having to go in and get molested as soon as I walk in the door...asking for my name and phone number....I swear it feels like calling into customer service and giving name number and last four of my social. This is worse than car salesmen. Can a customer not browse any more?

You know what...if I need help...I'll fing ask for it.
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VZW611LA

Jul 17, 2009, 10:58 PM
AT&T doesn't have a touch screen thing that you put in your number and first name?

That's what our store and most to all Verizon stores have. If we see you looking, we ask if you need any help.
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toaster oven

Aug 2, 2009, 7:45 PM
Some stores do, some don't. I know the verizon store in my area doesn't have one, just that person walking around with a clipboard, which doesn't bother me at all. If I'm browsing, I tell them that, and they leave me alone.
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asiatic1982

Jul 18, 2009, 12:45 AM
You complain about it, but ATT consistently gets hammered in JD Powers by customers who feel that the reps at their store aren't welcoming enough. A majority of customer's want to be greeted right off the bat - the few like us who prefer to shop on our own pay the price.
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texaswireless

Jul 22, 2009, 1:23 AM
Quit whining. No one forces you to give your name and number. Don't be a jerk and politely say that you prefer to browse on your own.
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ATnT Nokia

Jul 22, 2009, 2:39 AM
CMBDJ said:
So I like att...but I hate having to go in and get molested as soon as I walk in the door...asking for my name and phone number....I swear it feels like calling into customer service and giving name number and last four of my social. This is worse than car salesmen. Can a customer not browse any more?

You know what...if I need help...I'll fing ask for it.


Um they are supposed to greet you and ask if you need help. If you go into any store, not just AT&T, this happens. So either suck it up, smile back, and tell them you are just looking, or STOP going into stores and stay home.
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CMBDJ

Jul 22, 2009, 3:14 PM
My point is I don't appreciate being dry humped the instant I walk in the door. When i first switched to AT&T they didn't do that, and customers were still being taken care of just fine. My sales guy then.... walked up after a few minutes of browsing. I need to be able to dertermine what I need help with before I know WTF to ask.
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ATnT Nokia

Jul 22, 2009, 4:28 PM
CMBDJ said:
My point is I don't appreciate being dry humped the instant I walk in the door.


Well if you weren't so devastatingly attractive, this would not happen, now would it?! 😉
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texaswireless

Jul 22, 2009, 4:53 PM
The day you get dry humped take a picture and post it online.

Until then quit your whining and learn to be a social human being. That or learn to send Jedi commands so they can read your mind the instant you get out of your car.
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Menno

Jul 22, 2009, 6:45 PM
He could just wear a shirt that hasn't been washed in two weeks, pop in a pair of billy bob teeth, and it would work like a Jedi Mind Trick on most reps.

I will warn you though, the most persistent of rep is highly resistant to "The Force."
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Sigma1570

Jul 22, 2009, 7:24 PM
We go throw massive amounts of trainings where we get lectured to greet a customer within ten feet of entering the store or within ten seconds. The good thing is most customers appreciate this and you are the minority.

So, if I may ask, do you just wander around hopelessly not knowing where you are and then once there after a few minutes you realize where you are and ask for help? How do you go somewhere(apparently repeatedly) and have no idea why you are there in the first place until after several minutes.
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ivoryman

Jul 22, 2009, 9:27 PM
I am 73 years old, and from the old school. I have always been used to going into a store and having some come up and say,can I help you? This guy is really stupid. I wonder why he goes in there in the first place. Grow little boy.
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CMBDJ

Jul 23, 2009, 1:48 AM
My last 3 visits, I've gone to the store just to test the iphone. And by test I mean I was texting myself to see if I was getting better at typing without a keyboard.

Every time I go to a store, any store, of any type of business....I know exactly what I'm looking for, or have an idea of what I'm looking for.

It's like calling into customer service of any business....first ...you get the automated menus that want you to key in your phone number or account number....then they want your social security number...and so on...when you finally get to a live person...you gotta give all that crap to them again. So what is the f-ing point?

A simple "can I help you?" would be wonderful. But AT&T wants to do it backwards. They want to iden...
(continues)
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ATnT Nokia

Jul 23, 2009, 5:17 AM
Well I hope you don't piss off your customers by greeting them the moment they walk in the door... 😳
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Sigma1570

Jul 23, 2009, 10:34 AM
Maybe you should stop going to at&t corp stores then. Try walmart. I'm pretty sure they are willing to offer no help.
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CMBDJ

Jul 23, 2009, 10:30 PM
walmart can burn in hell.
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Sigma1570

Jul 24, 2009, 10:07 AM
This I will definitely agree with you on. Wally World can definitely burn! 😈
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SunYam

Jul 26, 2009, 3:35 PM
In the past month or so I've been in a local AT&T store 3-4 times. Each time They've never asked me for my name or number, they only ask if I needed help with anything. They only asked name & number once I was checking out.
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RobbieJnn

Jul 23, 2009, 1:24 PM
grow up, if your social means that much to you then get lifelock....its alright though, i blame this on your parents.
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CMBDJ

Jul 23, 2009, 10:45 PM
It's not an issue of security, it's an inconvenience to me to give all that info out to someone when they don't need it.

"welcome to at&t.... can someone help you?" would be the correct way to greet a customer. If the customer says yes, then fire away. If the customer says no, then back off and let them browse.

I'm not going to make an attempt to try to win any of you over. I'm just stating my point of view as a customer that doesn't like this method. And there are other customers like me. Like it or not. Maybe if I go back to that store, I'll just ignore the greeter all together.
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Verde321

Jul 26, 2009, 4:33 PM
"welcome to at&t.... can someone help you?"

A store would fail an audit with that greeting.

Me - "Welcome to att. My name is ____ and you are?"

Custy - "____"

Me - "Are you here for tv, internet or wireless today, Mr/Mrs ___?"

Is how I have to start every interaction with a customer. Within 10 feet or 10 seconds.

Now do I always do this? Nah, not for our regulars but you better believe I do it for everyone I do not know because I would hate to fail a shop because I didn't do this.

Don't blame the reps. Blame the policy makers.
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redsox2450

Jul 25, 2009, 7:48 PM
thats our job to make sure that all customers are takin care of! that they are greeted and assited! that provides a great customer experience!
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ivoryman

Jul 26, 2009, 5:02 PM
You have always done that with me and I like it!!!!!!! Thanks for doing a great job.
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kiwinka89

Aug 3, 2009, 2:46 PM
hahah i kinda do that sometimes. well i work in a call center and if i make a comit to call back a cust then i call back. and if i dont reach em the first 2 or 3 times, i call again. lol. just gotta make sure everything is squared away.
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