att reps stalkin customers
You know what...if I need help...I'll fing ask for it.
That's what our store and most to all Verizon stores have. If we see you looking, we ask if you need any help.
CMBDJ said:
So I like att...but I hate having to go in and get molested as soon as I walk in the door...asking for my name and phone number....I swear it feels like calling into customer service and giving name number and last four of my social. This is worse than car salesmen. Can a customer not browse any more?
You know what...if I need help...I'll fing ask for it.
Um they are supposed to greet you and ask if you need help. If you go into any store, not just AT&T, this happens. So either suck it up, smile back, and tell them you are just looking, or STOP going into stores and stay home.
CMBDJ said:
My point is I don't appreciate being dry humped the instant I walk in the door.
Well if you weren't so devastatingly attractive, this would not happen, now would it?! 😉
Until then quit your whining and learn to be a social human being. That or learn to send Jedi commands so they can read your mind the instant you get out of your car.
I will warn you though, the most persistent of rep is highly resistant to "The Force."
So, if I may ask, do you just wander around hopelessly not knowing where you are and then once there after a few minutes you realize where you are and ask for help? How do you go somewhere(apparently repeatedly) and have no idea why you are there in the first place until after several minutes.
Every time I go to a store, any store, of any type of business....I know exactly what I'm looking for, or have an idea of what I'm looking for.
It's like calling into customer service of any business....first ...you get the automated menus that want you to key in your phone number or account number....then they want your social security number...and so on...when you finally get to a live person...you gotta give all that crap to them again. So what is the f-ing point?
A simple "can I help you?" would be wonderful. But AT&T wants to do it backwards. They want to iden...
(continues)
"welcome to at&t.... can someone help you?" would be the correct way to greet a customer. If the customer says yes, then fire away. If the customer says no, then back off and let them browse.
I'm not going to make an attempt to try to win any of you over. I'm just stating my point of view as a customer that doesn't like this method. And there are other customers like me. Like it or not. Maybe if I go back to that store, I'll just ignore the greeter all together.
A store would fail an audit with that greeting.
Me - "Welcome to att. My name is ____ and you are?"
Custy - "____"
Me - "Are you here for tv, internet or wireless today, Mr/Mrs ___?"
Is how I have to start every interaction with a customer. Within 10 feet or 10 seconds.
Now do I always do this? Nah, not for our regulars but you better believe I do it for everyone I do not know because I would hate to fail a shop because I didn't do this.
Don't blame the reps. Blame the policy makers.