Saturday I had a lady come in wanting to get a cell phone as her primary communications device. She works for herself and her phone is her primary form of doing business. She said she did not want to have to worry about how much she talks on the phone.
She also asked for a phone on which she can keep detailed contacts, a schedule, and task list.
She is in her 50s and said she wanted something easy for her. I introduced her to the Blackberry Curve, gave her the unlimited talk plan with the BB Personal data plan. I sold her a Z9i bluetooth with a $30 discount. I literally gave her a Blackberry leather case, so she only had to buy a charger, a discounted headset, SD card and the ph...
Go set his kiosk on fire.
Seriously, I thought about going and spending an hour or so with him, pressing for his best deals, making him pull out all his tricks and giving him a fat sale, unlimited everything, Blackjack PDA, Telenav, everything he would sell me. I was gonna tell him how great he was and thank him for all his help. Then I was gonna go back the next day and return it all and tell him another agent set me up with a Blackberry Curve. I'll show him the Z9i that the "other person" sold me (my own personal choice for Bluetooth)...oh it is the same as yours? Well sorry I don't need 2, take yours back.
But of course this was just a fantasy, I would be no better than he is f...
Anyone who thinks they are selling phones or wireless products is missing the point. They are really selling quality human interaction, pleasant and reliable support and peace of mind for the customer so that if they have problems, no matter what has been experienced elsewher...
So this was back in march and as many of you know that as an indirect company, we could set up potential iphone 2g customers accounts and give them a free phone for the contract and then they could get the iphone for the same price. It benifited both the customer and us.
Well, I had a lady come into my store who wanted to port 4 lines over to at&t under her dads business. I told her how we set up iphones and explained how it would benefit her fathers company and her. We went over the rate plans and picked out what options would work for her. She needed to go show her dad the plans and get the company information to set up the account. Being the polite person I am I to...
I would be asking my agent principal to get a roll over line installed on the companies landlne at the store. if the main line is busy, the other line rings. Then you could of asked your belloved prepaid customer to give him a call back.
Perhaps a 2nd employee staffed would be good too.
The after hours call center is a wonderful idea.....
The funny thing is the call center isn't after hours. Just 9-5
"Just so you know, I do work on commission, so your business is directly important to me. I will provide you the utmost support in whatever situation arises. If this is valuable to you, I would appreciate being your primary contact concerning your service."
This will not prevent someone gullible from being duped by empty promises by those with no ethics, but it will make an impact on customers who recognize what you give them and believe in being loyal to those who treat them right.