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Shady Sams

taoareyou

Aug 19, 2008, 10:37 AM
Just thought I would share this little experience:

Saturday I had a lady come in wanting to get a cell phone as her primary communications device. She works for herself and her phone is her primary form of doing business. She said she did not want to have to worry about how much she talks on the phone.

She also asked for a phone on which she can keep detailed contacts, a schedule, and task list.

She is in her 50s and said she wanted something easy for her. I introduced her to the Blackberry Curve, gave her the unlimited talk plan with the BB Personal data plan. I sold her a Z9i bluetooth with a $30 discount. I literally gave her a Blackberry leather case, so she only had to buy a charger, a discounted headset, SD card and the ph...
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longsleeves

Aug 19, 2008, 11:52 AM
Go set his kiosk on fire.
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taoareyou

Aug 19, 2008, 12:14 PM
longsleeves said:
Go set his kiosk on fire.


Seriously, I thought about going and spending an hour or so with him, pressing for his best deals, making him pull out all his tricks and giving him a fat sale, unlimited everything, Blackjack PDA, Telenav, everything he would sell me. I was gonna tell him how great he was and thank him for all his help. Then I was gonna go back the next day and return it all and tell him another agent set me up with a Blackberry Curve. I'll show him the Z9i that the "other person" sold me (my own personal choice for Bluetooth)...oh it is the same as yours? Well sorry I don't need 2, take yours back.

But of course this was just a fantasy, I would be no better than he is f...
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VZWKYO

Aug 19, 2008, 1:41 PM
My father ended up being convinced by the salesman at an AT&T store to buy a BlackBerry pearl(he was not eligible at the time.) when he got home and showed my mother the phone, she broke a pool stick across his head....not a preety sight. I have a text messaging plan with Verizon Wireless because we keep all features locked out on our lines because my father is technological retard who likes to temper with everything and result may end up being either broken equipment or a huge monthly bill that I am later negotiating with the customer care to set up payment for the overages.
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schlittertex

Aug 19, 2008, 2:12 PM
why would you admit your mom broke a pool stick across his head...I am hoping that is a figure of speech.
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VZWKYO

Aug 19, 2008, 2:39 PM
It was quite embarasing moment for my dad.
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UOQuack

Aug 19, 2008, 2:23 PM
Do it. Be your own agent of Karma.
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khrispii

Aug 19, 2008, 2:38 PM
that would be an awesome super hero name. you could wear a cape 🤣
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taoareyou

Aug 19, 2008, 4:16 PM
HEY!...look over there!! At that burning Kioski! What is that? OMG It's the Agent of Karma returning five phones and cancelling his new family plan! Ooo...I can't watch...
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ccareatatt

Aug 19, 2008, 9:45 PM
That sucks man. Unfortunately since they are indirect they are no under the COB guidelines....You sound like a great store account rep and I wish more people were like you! Taking the time with customers retains customers and makes them happy. Besides if you do it right the first time in two years when they can upgrade I bet they will come back to you. Its unfortunate but I see this all of the time.. let me guess Sams waived the activation fee? Oh call CCARE they can credit it. LMAO.
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taoareyou

Aug 19, 2008, 10:12 PM
I'm just an agent with a small store myself. I'm pretty new to wireless, only been with the company since February, but not new to sales. We rely heavily on our customer service since that's truly the most valuable thing we can offer. Very often customers buy from me even though they could get a phone cheaper online simply because they know they have a real person who has a real vested interest in their satisfaction and who they can come to if they need anything.

Anyone who thinks they are selling phones or wireless products is missing the point. They are really selling quality human interaction, pleasant and reliable support and peace of mind for the customer so that if they have problems, no matter what has been experienced elsewher...
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ccareatatt

Aug 19, 2008, 10:36 PM
I tip my hat off to reps who do the job right, besides, you have to deal with them face to face......
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khrispii

Aug 19, 2008, 10:17 PM
It's stiuations like that the make my job as an escalations agent harder, because the customer calls in and says, "The store agent promissed me this but couldn't do it so he told me to call you." I just want to say "He didn't do it because he knew it could not be done in the first place but wanted to make a sale. So he sold you a false hope and sent you on your way." Then I'm the bad guy (well actually girl) and I get yelled at for an hour.
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thickjake

Aug 21, 2008, 3:17 PM
what is an escalations agent? Is that a new position?
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khrispii

Aug 22, 2008, 2:20 PM
i work in a call center. when you call in and get pissed off and want to talk to a supervisor, you get me. I'm there to de-escalate situations
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cellphoneslinger

Aug 20, 2008, 4:00 PM
so where are u located at? I could probably get you the number to that persons district manager or regional manager? That is supposed to be against company policy. i used to work for them as long as its a radioshack kiosk.
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taoareyou

Aug 20, 2008, 4:20 PM
I reported the incident to my AT&T contact. I trust she will do whatever is appropriate. I appreciate the offer however. 😁
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thickjake

Aug 21, 2008, 9:31 AM
sounds like a better salesperson to me!! 🤣 🤣
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pepsijunky

Aug 21, 2008, 11:30 AM
That's exactly what a another shady salesman would say!
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Sigma1570

Aug 21, 2008, 3:37 PM
That sucks tao. Atleast it wasn't someone in your own company....


So this was back in march and as many of you know that as an indirect company, we could set up potential iphone 2g customers accounts and give them a free phone for the contract and then they could get the iphone for the same price. It benifited both the customer and us.

Well, I had a lady come into my store who wanted to port 4 lines over to at&t under her dads business. I told her how we set up iphones and explained how it would benefit her fathers company and her. We went over the rate plans and picked out what options would work for her. She needed to go show her dad the plans and get the company information to set up the account. Being the polite person I am I to...
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crob31

Aug 21, 2008, 4:07 PM
I had the same sitution with having a call center. I started giving people my personal number. It created a couple stalkers but at least i didn't lose any sales.
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Sigma1570

Aug 21, 2008, 4:29 PM
Our call center is the bane of my existance. We clean up their mess 50X more then they do ours.
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Iselltheshitoutofphones

Aug 21, 2008, 11:58 PM
Very sad situation, sir. You are right that a 4 line new deal is rare these days.

I would be asking my agent principal to get a roll over line installed on the companies landlne at the store. if the main line is busy, the other line rings. Then you could of asked your belloved prepaid customer to give him a call back.

Perhaps a 2nd employee staffed would be good too.

The after hours call center is a wonderful idea.....

Will
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Sigma1570

Aug 22, 2008, 2:25 PM
We have 75 stores and they won't change the set up. I used to have a full time 2nd employee but neither of us were making enough money so I flew solo. Gotta pay the rent ya know.

The funny thing is the call center isn't after hours. Just 9-5
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taoareyou

Aug 22, 2008, 8:11 AM
It is sad that integrity is overshadowed by greed more than not these days. I have taken it upon myself to educate the customer further since my experience.

"Just so you know, I do work on commission, so your business is directly important to me. I will provide you the utmost support in whatever situation arises. If this is valuable to you, I would appreciate being your primary contact concerning your service."

This will not prevent someone gullible from being duped by empty promises by those with no ethics, but it will make an impact on customers who recognize what you give them and believe in being loyal to those who treat them right.
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Sigma1570

Aug 22, 2008, 2:26 PM
yup. hopefully you don't move around to different stores. It sounds like you could build a solid customer base with your practices.
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Gray Ghost

Aug 22, 2008, 8:38 PM
I happen to work in said call center, and work 10 to 8. We clean up a lot of messes caused by retail reps, and I have my sales stolen by them frequently, including a 4 phone deal last week, so I guess we're even. We don't deserve the trash talk you give us.
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Sigma1570

Aug 23, 2008, 12:02 AM
oh really? how was the deal stolen? Did they try and call you and it got routed to their store instead? I want some details.
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