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important question about unlock codes and imei

cool205people

Apr 21, 2008, 11:16 PM
ok I put in a subsidy unlock code for a nokia 6682 and got an email back with this statement

Dear AT&T Customer,  
We received your request to unlock your device, but the manufacturer was unable to provide a code for the IMEI provided. The information submitted in the request appears below:
 
IMEI: xxxxxxxxxxxxxxx
Make: Nokia
Model: 6682
 
You can verify your device’s IMEI number by pressing *#06# from your main screen.  If the IMEI is incorrect, please contact customer service at 800-331-0500 to provide the correct IMEI.  Once we receive this information, we would be more than glad to submit a new request.
 
If the IMEI provided is correct it could mean your device as either already been unlocked...
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Anxiovert

Apr 22, 2008, 12:08 AM
I wish you good luck. I had no problems whatsoever getting the unlock code from Cingular for my w600. I had gotten that phone from a coworker, so all I had to do was send the request with the IMEI, and my phone number.
Things were a lot harder when I tried to get the unlock code for my w810 from AT&T though. This second time they asked for copies of everything related to the purchase. I mean, gosh. I almost thought they were going to ask for the name of the rep who sold the phone to me. They denied my second request because "I didn't pay retail price for the phone" I got that response after sending like 3 emails back and forward. After that, I decided to only buy my phones unlocked.
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captainplooky

Apr 22, 2008, 1:00 PM
Anxiovert said:
They denied my second request because "I didn't pay retail price for the phone" I got that response after sending like 3 emails back and forward.


Gee, that flies in the face of reps here who claim that you can get the unlock code after X amount of time.

Looks like At&t are up to their old tricks yet again.
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texaswireless

Apr 22, 2008, 1:57 PM
Looks like plooky is up to his grandstanding tricks again.

I, and many many others here, have always said you can get an unlock code for specific reasons. One is that is has to be purchased at an unsubsidized price. If they don't have a receipt they have no obligation to give you the unlock code.

Are you related to Chubby Checker?
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captainplooky

Apr 22, 2008, 2:53 PM
texaswireless said:
I, and many many others here, have always said you can get an unlock code for specific reasons. One is that is has to be purchased at an unsubsidized price. If they don't have a receipt they have no obligation to give you the unlock code.


Specific reasons now? You also have said:

texaswireless said:
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »

I am also telling you that Cingular allows you to unlock your handset to use as you will.
....
The good thing is that Cingular allows their subsidy lock to be removed.


and

texaswireless said:
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
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texaswireless

Apr 22, 2008, 3:31 PM
Come on baby, let's do the twist.

I same the same thing every single time. Every single time.

Did he tell them he fulfilled the agreement? He was out of the country Mr. Short Term Memory, hard to fulfill an agreement that way.

You are related to Chubby Checker.
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captainplooky

Apr 22, 2008, 3:39 PM
Anxiovert said:
This second time they asked for copies of everything related to the purchase. I mean, gosh. I almost thought they were going to ask for the name of the rep who sold the phone to me. They denied my second request because "I didn't pay retail price for the phone" I got that response after sending like 3 emails back and forward. After that, I decided to only buy my phones unlocked.


Sounds like he had the documentation they requested.

They denied his petition because he didn't pay retail price for the phone.

If the situation were as you describe, despite the constant stream of consumers who have the very same issues unlocking their phones to this day, wouldn't they have simply informed ...
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texaswireless

Apr 22, 2008, 4:13 PM
Anything else? Get it all out.
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mark477

May 30, 2008, 11:09 PM
well first off do you realize that apple makes only the iphone (which policy states that it is unlockable). Second the manufactor is the one who make the unlock codes. so it is between att and the manufactor to provide the codes. if att does not have it try checking with manufactor. im a indirect agent with att. maybe you should just realize that your wrong and me and texaswireless are right. we kinda know thing that you obviouly dont know
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Bubey

Jun 18, 2008, 10:38 PM
For unlocked phones, do it the easy way. Just pay $10 to your local cell phone repair store and it's done. No have to be hazzled by a cellphone carriers rep. After reading a lot of these different posting on the AT&T Forum, they just want to make their commissions $$$
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crackberry

Jun 18, 2008, 11:01 PM
yep. it's how some of us feed our families. what corrupt business do you work for so we can hassle you about that???????
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Bubey

Jun 18, 2008, 11:23 PM
None, I'm just a retire old fart that lives on a locked income so I have to watch my pennies. AT&T doesn't mind taking them at any cost to the customer. I like to keep in touch with my grand children. They're teaching me how to txt msg.
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AvgJoe

Apr 22, 2008, 3:07 PM
Anxiovert said:
I wish you good luck. I had no problems whatsoever getting the unlock code from Cingular for my w600. I had gotten that phone from a coworker, so all I had to do was send the request with the IMEI, and my phone number.
Things were a lot harder when I tried to get the unlock code for my w810 from AT&T though. This second time they asked for copies of everything related to the purchase. I mean, gosh. I almost thought they were going to ask for the name of the rep who sold the phone to me. They denied my second request because "I didn't pay retail price for the phone" I got that response after sending like 3 emails back and forward. After that, I decided to only buy my phones unlocked.



And ...
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cool205people

Apr 22, 2008, 11:25 AM
i hope so too because i plan on calling the nokia tech support for this issue because why would they make a phone with an imei number that cannot be unlocked.
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pronexs

Apr 22, 2008, 1:37 PM
There has got to be a way to unlock a phone without going through the provider. Just no one wants to post it. I would love to know how. I get people all the time saying all it takes is $10 and 5 minutes over seas and they unlock it.
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texaswireless

Apr 22, 2008, 1:57 PM
www.unlock123.com
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captainplooky

Apr 22, 2008, 2:55 PM
Having to resort to a third party to do the things At&t are unwilling to do themselves is a testament to how little regard At&t has for their customers.

Wouldn't you agree?
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AvgJoe

Apr 22, 2008, 3:10 PM
captainplooky said:
Having to resort to a third party to do the things At&t are unwilling to do themselves is a testament to how little regard At&t has for their customers.

Wouldn't you agree?


Not really. ATT allows all customer to buy any phone they want and use it on their network. If THEY sell a phone at reduced prices I would say they are well within their rights to keep the subsidized phone branded,

We have a choice to buy unlocked in the first place. People want their cake and eat it to.
If you really want to see Carrier control port to Verizon.....Soon after a branded ATT phone won't look so bad...
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captainplooky

Apr 22, 2008, 3:42 PM
AvgJoe said:
If THEY sell a phone at reduced prices I would say they are well within their rights to keep the subsidized phone branded,
.


Even when the subsidy offered has been offset by the customer fulfilling their contract?

I'd hate to think what the implications of every item you purchase still belonging to the seller of that item simply because they offered a discount.
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AvgJoe

Apr 22, 2008, 3:55 PM
captainplooky said:
AvgJoe said:
If THEY sell a phone at reduced prices I would say they are well within their rights to keep the subsidized phone branded,
.


Even when the subsidy offered has been offset by the customer fulfilling their contract?

I'd hate to think what the implications of every item you purchase still belonging to the seller of that item simply because they offered a discount.


NO the phone BELONGS to you. You bought an ATT BRANDED phone, You now own an ATT BRANDED PHONE,

Live with the phone you bought in the first place. ATT is under no obligation to unbrand THEIR phone you agreed to buy. If they do it its a COURTESY not a right.

They subsid...
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captainplooky

Apr 22, 2008, 6:27 PM
AvgJoe said:
They subsidized the cost of the ohone. You did not pay for it.


🙄

The subsidy is offered by agreeing to a contract term. Once you have met the contract terms, the fact that you bought the phone with a subsidy is irrelevant.

If you have met the contract terms, and are unable to use your phone on another compatible network then you have essentially rented the phone and it never was your property to begin with.

AvgJoe said:
If they do it its a COURTESY not a right.


Perhaps you are not aware of the Library of Congress' rulemaking statement.

http://www.copyright.gov/1201/
5. Computer programs in the form of firmware that enabl
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AvgJoe

Apr 23, 2008, 12:16 PM
The bottom line is you have the choice not to ask for "financial help" buying a phone from the carrier. You can buy a used phone for far less. I know I just spent $800 on two used phones and sold one.

It.s not like you cannot use any phone on their network.

Instead of whining. Spend for what you want in the first place and DON'T sign a contract after the initial deal. There is NO valid reason to.

The subsidies on phones are a joke. Anyone who canot afford to buy a $200 phone but will buy a cup of $3.00 designer coffee everyday has their priorities messed up.


You DO have a choice, Use it.
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texaswireless

Apr 22, 2008, 3:34 PM
AT&T is not UNWILLING according to the original poster. They are unable. If Nokia locks a phone then does not provide an unlock code to the customer who is to blame?

If Nokia does not have an unlock code for the handset he can send it in and they will flash the handset and reload the software unlocked.
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captainplooky

Apr 22, 2008, 3:44 PM
You are ignoring the fact that Nokia locks the handsets at the behest of At&t.

At&t are creating the conditions for these problems to exist in the first place.
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AvgJoe

Apr 22, 2008, 3:57 PM
captainplooky said:
You are ignoring the fact that Nokia locks the handsets at the behest of At&t.

At&t are creating the conditions for these problems to exist in the first place.


Knowing that YOU STILL BUY TYHE PHONE!!!! YOUR bad not ATT. I know that and because of that I choose to buy unlocked phones.

ATT is within their rights to do whatever they want to a phone they sell at subsidized prices for those who don';t want to or cannot afford the phone otherwise. No one does this more than Verizon. Deal with it. OR take personal responsibility and buy your phone unlocked and don't sign a contract. Its YOUR choice. Act on it.
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