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what a cluster... (cellone to att migration issues)

Oylpann

Apr 5, 2008, 3:38 PM
the whole c1/att merger deal..

who comes up with these ideas? customers calling in all pissed off because their att account is suspended due to non-pay on their final (or 2nd to final) bills.. nice of cellone to xfer over credit balances over to the new att account, but why not just xfer over the remaining balanced owed on the prior account as well, which would save the customer from getting shut off and being billed a reconnect fee. seems kinda scandalous to me.

I dont want to bite the hand that feeds me, but someone should have thought this whole migration thing through.

Didnt they do the same thing when they had the "old" ATTWS migrate over to Cingular?

Another thing.. It seems about 1/3 of both ATT and Cellone reps have a...
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chocolateman85006

Apr 5, 2008, 4:57 PM
Oylpann said:
The whole Cellular one/at&t merger deal..

Who comes up with these ideas? Customers calling in all pissed off because their at&t account is suspended due to non-pay on their final, or 2nd to final, bills. That's nice of Cellular One to transfer over credit balances over to the new at&t account; but why not just transfer over the remaining balanced owed on the prior account as well, which would save the customer from getting shut off and being billed a reconnect fee? Seems kinda scandalous to me.

I don't want to bite the hand that feeds me, but someone should have thought this whole migration thing through.

Didn't they do the same thing when they had the "old" AT&T Wireless customers migrate over to C
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attsucks

Apr 6, 2008, 10:01 PM
I can't even count the number of calls that I've taken where people were told in retail or dealers that the cellone account doesn't exist anymore so to ignore any bills that come in the mail.
Or the person pays just their past due balance to be able to migrate, because that was all they claim they were told to pay, then pay nothing else and get mad because their phone gets shut off.
Don't get me started on retail applying payments to att accounts instead of cellone accounts....
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NinjaMonkey

Apr 6, 2008, 10:23 PM
I feel your pain. 😈
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woodywoody500

Apr 8, 2008, 5:13 AM
no you don't, and don't try to tell me you do cause i know what your job is and what you do and you don't talk to custies, i do.
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Ashlizzle007

May 18, 2008, 1:49 PM
I know what you mean. They just kind of fail to inform us of things too which drives me nuts. They needs to keep us better informed and not just throw us out there by ourselves with no information or way to help. We basically say whatever sounds good at the time because no one knows. Like the shared data features being removed, we know what's going on now but there are STILL some people telling customers that their pricing is going to change and they are going to lost their unlimited plans come Monday. RIDICULOUS! They need to send us all mass emails letting us know about changes, especially to the retail stores and to OKC!
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