what a cluster... (cellone to att migration issues)
who comes up with these ideas? customers calling in all pissed off because their att account is suspended due to non-pay on their final (or 2nd to final) bills.. nice of cellone to xfer over credit balances over to the new att account, but why not just xfer over the remaining balanced owed on the prior account as well, which would save the customer from getting shut off and being billed a reconnect fee. seems kinda scandalous to me.
I dont want to bite the hand that feeds me, but someone should have thought this whole migration thing through.
Didnt they do the same thing when they had the "old" ATTWS migrate over to Cingular?
Another thing.. It seems about 1/3 of both ATT and Cellone reps have a...
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Oylpann said:...
The whole Cellular one/at&t merger deal..
Who comes up with these ideas? Customers calling in all pissed off because their at&t account is suspended due to non-pay on their final, or 2nd to final, bills. That's nice of Cellular One to transfer over credit balances over to the new at&t account; but why not just transfer over the remaining balanced owed on the prior account as well, which would save the customer from getting shut off and being billed a reconnect fee? Seems kinda scandalous to me.
I don't want to bite the hand that feeds me, but someone should have thought this whole migration thing through.
Didn't they do the same thing when they had the "old" AT&T Wireless customers migrate over to C
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Or the person pays just their past due balance to be able to migrate, because that was all they claim they were told to pay, then pay nothing else and get mad because their phone gets shut off.
Don't get me started on retail applying payments to att accounts instead of cellone accounts....