what at&t? what!?!?!?!?
i guess i'll throw my rant on here, because i simply cannot believe at&t. im shocked right now. 0_0
i started with att in november. i had money, my cedit was rough, so i had to pay 750.00 deposit. i then purchased my iphone (400.00), and then made a 2400.00 payment to my account to pay my contract through the two years.
i dropped my iphone within the first three days, damaging it to where i couldnt put headphones in. so now im at 3550.00, and i have to pay 250.00 additional because the phone isnt covered.
ok. thanks apple.
3800.00
now the replacement phone for apple started to bug out, and the black plastic antenna piece came off, and the metal is slightly separating from the screen. its barley noticable. but falling apart....
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i started with att in november. i had money, my cedit was rough, so i had to pay 750.00 deposit. i then purchased my iphone (400.00), and then made a 2400.00 payment to my account to pay my contract through the two years.
i dropped my iphone within the first three days, damaging it to where i couldnt put headphones in. so now im at 3550.00, and i have to pay 250.00 additional because the phone isnt covered.
ok. thanks apple.
3800.00
now the replacement phone for apple started to bug out, and the black plastic antenna piece came off, and the metal is slightly separating from the screen. its barley noticable. but falling apart....
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You're being unreasonable. It's your fault you paid that much money to your account. It's sitting there as a credit now. It's your fault you didn't get the Apple protection plan. And you want us to send you a phone at discount because you can't manage money worth a damn. When you signed up you knew the rules, and your asking us to break the rules, no matter what they may be. How are you not being unreasonable?
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I would advice you to go to t-mobile and get on their flex plan. No deposit required, you just pay your bill one month in advance and you pay full price for the phone. If you go over your minutes, they just shut it off until you make the next payment.
That is foward thinking on the path of T-Mobile and every carrier should adapt that and not require a $750 deposit.
Now please don't rip me a new one, I left T-Mobile and came to at&t and like the service much better. I costs me a extra 20 bucks with at&t so you can say i like at&t better but not 750 bucks better.
That is foward thinking on the path of T-Mobile and every carrier should adapt that and not require a $750 deposit.
Now please don't rip me a new one, I left T-Mobile and came to at&t and like the service much better. I costs me a extra 20 bucks with at&t so you can say i like at&t better but not 750 bucks better.
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Ah the constant and more prevalent then ever...
"I refuse to take responsibility for my own actions and choices" syndrome.
I eat at Mc Donalds and smoke everyday and refuse to buy Medical Insurance. Not my responsibility man. Id rather pay $200 a month for cigarettes then insurance......
Wow I feel sorry for those who realize "life is not free"
"I refuse to take responsibility for my own actions and choices" syndrome.
I eat at Mc Donalds and smoke everyday and refuse to buy Medical Insurance. Not my responsibility man. Id rather pay $200 a month for cigarettes then insurance......
Wow I feel sorry for those who realize "life is not free"
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just for the record, i have the protection plan. phone NOT covered. and my situation had nothing to do with my ability to manage money. sometimes bad things happen to good people. why are you so angry at me? why are you angry period. i will assume since to refer to yourself as "us" that you are trying to represent att. do you work for them? even in that case...a customer calls crying for help in this situation and you help them. did that just hurt your check? or you dont help them. do you feel the same way as you post. the got what they deserve? nothing? why do you take it so personal, and then attack me? relax and think out of the box. its all about principle here. i just needed help at the time. thats why its not unreasonable.
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If you could manage money you would have the sense not to apply $2400 to you account and go buy a cheap phone. I do work for AT&T. Helping a customer very well can hurt my check, if I break the rules and sell a phone for $50 without a contract a very well may not have a job much less a check. A customer ran up $1,000 in legitimate charges, I don't make it go away and so it's okay, just don't do it again. Someone loses their job and can't pay their bill but need a phone to find a new one, should we just let them have the service for a few months because we feel sorry? Someone just got their house broken into and their phone stolen. That sucks, a new one is full price.
Does your situation suck? Absolutely. AT&T is a corporation, corporatio...
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Does your situation suck? Absolutely. AT&T is a corporation, corporatio...
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while I understand you feeling the need to back your company, as a rep myself (until VERY recently) I am aware of how things work. I know how they are. You can start using analogies to prove your point. I don't know how I could agree more, and I hated customers just as much as the next rep for the same reasons I AM NOT BEING ONE OF THOSE CUSTOMERS. And once again, I don't feel the need to share with you my personal situation, this had nothing to do with managing money. I will simply explain it as bank error that caused me a GREAT deal of inconvienence. I still have money, and have since been able to rectify the situation. Had this EXACT situation occurred with any other carrier I would have had a phone. You can't compare cable and cell phone...
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Any other carrier would have sent you a phone and broken policy. I'm kinda proud none of the reps you spoke to broke under the pressure.
As you agree with my statements I agree with yours. AT&T and the rest of corporate don't give a rats about their customers, they are just figures to them. Although it's terrible, it won't change, so I deal.
As far as experiencing what customers are saying I've been there. And I've sense learned the ins and outs and in your situation I would either keep escalating and getting id numbers (as a threat), or eat it and go to eBay. I know many corporations won't help you worth a damn. So generally I help myself.
Absolutely true that I'm not stuck on the AT&T juice, however it's how you pay the bills no...
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As you agree with my statements I agree with yours. AT&T and the rest of corporate don't give a rats about their customers, they are just figures to them. Although it's terrible, it won't change, so I deal.
As far as experiencing what customers are saying I've been there. And I've sense learned the ins and outs and in your situation I would either keep escalating and getting id numbers (as a threat), or eat it and go to eBay. I know many corporations won't help you worth a damn. So generally I help myself.
Absolutely true that I'm not stuck on the AT&T juice, however it's how you pay the bills no...
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That should be AT&T's mission statement and you should represent them. I understand where you are coming as far as complaints, etc., but wow!!!
"AT&T, we don't have any principles, we have terms & conditions."
"AT&T, we don't have any principles, we have terms & conditions."
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You're a looney. Apparently you've destroyed 3 iPhones? Wow man. Why not just buy a freakin phone for cheap on ebay and take your sim out and put it into that phone? Problem solved.
You're nuts for buying that many iPhones
You're nuts for buying that many iPhones
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Instead of starting off with the Iphone, you should have taken advantage of a discounted phone at the time of signing and then gotten an Iphone. If you had done a little research(it was posted on this forum as well as others) you would have a convenient phone just laying around right now to use.
No service provider owes you equipment without cost just because you use their service.
No service provider owes you equipment without cost just because you use their service.
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AT&T's job was to make sure to provide a network your phones can access. ATT did their job. Breaking ... how many? ... three?! phones? I'm sorry about the last two, but dropping the first one? Not ATT's fault you dropped the phone.
You're asking them to do things that the contracts aren't designed to do.
You're asking them to do things that the contracts aren't designed to do.
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Just throwing this out there but when was the last time Verizon home telephone service bought you a new home phone? Or Comcast, Time Warner, DirecTV,or the rest bought you a TV? Apple sells the iPhone, ATT provides the service. Get the service plan Apple provides and get a replacement. Steve Jobs cares nothing for your problems as long as you are buying his iPhone. People need to stop being iSheep and look at reveiws before they buy.
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It's been said a couple of times already so I won't say that this is your fault again.
The thing that I wonder is why they couldn't just bill the phone to your account. If you have several thousand in credits on your bill, that would more than pay for a phone for the time being. Then pay yourself back and put that money back on the account when you get it. It's not rocket science.
The thing that I wonder is why they couldn't just bill the phone to your account. If you have several thousand in credits on your bill, that would more than pay for a phone for the time being. Then pay yourself back and put that money back on the account when you get it. It's not rocket science.
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Wow. ATT folks sound like a bunch of @$#holes for not assisting with your situation.
Hopefully you can have a check sent to you for your bill credit and look to other carriers that WILL assist when this kind of situation comes up.
good luck.
Hopefully you can have a check sent to you for your bill credit and look to other carriers that WILL assist when this kind of situation comes up.
good luck.
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Maybe that came out wrong. I wasn't getting on his case. I was getting on the case of the representative he talked to. S/he should have been able to bill the account with a phone. I don't know why s/he didn't do that or give him that option.
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That, and have you read the rudeness of the VZW and Sprint folks? Yeah, they're kinda snippy in this thread, but don't single this forum out.
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nothing in my post was intended negativley. most of you responded with smart-ass, angry and negative comments at best. you attacked my character and my knowledge. and im just as shocked at your responce to this as i was to att. i know that i should have taken the discount on a phone when i started service. but i was excited. my bad. i never said i blamed or was angry at att for anything that happened with my iphone. and yes it was me that paid for my contract all the way through, and for three phones(and i have paid for more than 50 others on various carriers). i had PLENTY of money at the time. and i was excited. im a phone junkie and nerd through and through.i didnt think about it. shove your negative replies and practical insults. you did...
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I would go into the igronace involved with this post but I will get to the FYI about the Iphone, Just incase you want to get involved with ATT again.
The Iphone is 400 with or with out a contract.
What I tell customers who want to an iphone to go into any store, and just get a regular phone from ATT and then go purchases the Iphone. It works out better for them because at the end of the day they have the iphone and the back up phone, for those just incase situations.
I really want to feel bad for you, I do. But paying the 750 deposit to top off buying 2 Iphones and not buying apple care for either phone, just seems kinda dumb....
The Iphone is 400 with or with out a contract.
What I tell customers who want to an iphone to go into any store, and just get a regular phone from ATT and then go purchases the Iphone. It works out better for them because at the end of the day they have the iphone and the back up phone, for those just incase situations.
I really want to feel bad for you, I do. But paying the 750 deposit to top off buying 2 Iphones and not buying apple care for either phone, just seems kinda dumb....
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