For all the complaining customers!
This is for all the complaining customers out there. I have worked for a Cingular/AT&T agent for about 5 1/2 years now. I am finally to the point where I cannot stand some people. I just have a few words for those customers that complain over and over again.
Insurance: Is here for a purpose. We do not slam insurance on you, rather we try to get you to see the point of it. You might pay $50 for a phone when you sign up, but 6 months later, if you have to get a new one because of your stupidity or someone else stealing it from you, you have to pay retail for a phone id you elected not to take the insurance. Dont yell at myself or my reps, because we did nothing to cause that.
Just because you have been with the same company for ...
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Insurance: Is here for a purpose. We do not slam insurance on you, rather we try to get you to see the point of it. You might pay $50 for a phone when you sign up, but 6 months later, if you have to get a new one because of your stupidity or someone else stealing it from you, you have to pay retail for a phone id you elected not to take the insurance. Dont yell at myself or my reps, because we did nothing to cause that.
Just because you have been with the same company for ...
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Oh i agree!!!! I just vent a little bit too earlier...these people are ridiculous!
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since you spoke about insurance, too bad your company doesn't offer service insurance, that when your coverage gets so bad, you call and they cover the etf.
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Although I do see; and understand where your coming from, you do need to look at some things from the customers view. Not all customers are as bad as your portraying them and personally being with att, the new att, cingular att cingular and now back to att, I do feel as a customer, that customer service has gone down, quality of phones has gone down and att its self doesn't care for their customers like they used to. Now, most of this isn't your fault personally but when such things are happening, yes some customers are going to get upset. Now as for insurance on phones, I can say 95% of the phones Ive owned weren't covered under att's insurance provider lockline. As for free phones, I do agree with you. it isn't right for customers to deman...
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Good post, I think you are correct it is partly the cell phone companies fault, advertising that their phone or service does this or that, then it does not, that is why people get upset, just like the iphone, I went to the store and played with it for an hour or so, well it works exactly like you see in the comerical, what is wrong with that? I had the Q and it did not work well so I returned it, why keep something and complain, just like the razor, everyone complained, but they still sell the hell out of them, they work well.
Oh csr reps if you do not like dealing with the public, get another job.
Oh csr reps if you do not like dealing with the public, get another job.
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I'll give you my 2 cents. I think the point is don't be a jack-off and take out your frustrations on the rep in front of you because you think you deserve more from a company than their policy affords you. Businesses exist to make money; charities exist to give away money; employees exist simply to get a chunk of the money the business makes for themselves.
Sorry, bud, but it's pointless to lose it on Johnny Cellphone-guy because you don't like what his company does. That's ignorant. He didn't sit down with Motorola and determine warranty procedures, or Lock//Line and decide to send you out a refurbished phone, and certainly didn't make the decision to purchase bottom-of-the-barrel phones and give it to you for free (for God's sake, the ph...
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Sorry, bud, but it's pointless to lose it on Johnny Cellphone-guy because you don't like what his company does. That's ignorant. He didn't sit down with Motorola and determine warranty procedures, or Lock//Line and decide to send you out a refurbished phone, and certainly didn't make the decision to purchase bottom-of-the-barrel phones and give it to you for free (for God's sake, the ph...
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Thank you, it's good to know there are still people out there who have a fully functioning brain.
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kissmySS said:...
This is for all the complaining customers out there. I have worked for a Cingular/AT&T agent for about 5 1/2 years now. I am finally to the point where I cannot stand some people. I just have a few words for those customers that complain over and over again.
You the customers have a 30 day in store warranty. If its after 30 days, call warranty. We cannot swap out phones. Its not that we dont want to, its that we will not get compensated for the phone when trying to send it back to the manufacturer. If you dont like that, call Nokia, Motorola, Samsung and complain to them please.
If your phone is 2 or 20 or however many days out of warranty, Im sorry, its not my fault. It might not be your fa
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As a Verizon Wireless sales rep, I understand where you're coming from. We actually have a lot fewer customer complaints than Cingular/ATT but I understand.
What you must understand though is that you sell ATT, that is your livelihood, or at least part of it. That is what pays your bills. So even though you may not care about a customer's problems, if that customer ports over to us, which they do in droves, that is one or five less ATT customers. That takes away money from ATT and that is going to trickle down to less money for customer service reps, sales reps, and to you as an agent. I know customers can be unreasonable sometimes and blame their provider or sales location for problems they are not responsible for or that the customer cau...
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What you must understand though is that you sell ATT, that is your livelihood, or at least part of it. That is what pays your bills. So even though you may not care about a customer's problems, if that customer ports over to us, which they do in droves, that is one or five less ATT customers. That takes away money from ATT and that is going to trickle down to less money for customer service reps, sales reps, and to you as an agent. I know customers can be unreasonable sometimes and blame their provider or sales location for problems they are not responsible for or that the customer cau...
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we do understand that, and we do actually everything that we can as well on our end, CUSTOMER RULES is our middle name 🤤 ...we're just ranting here! hehehe
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i wish customer rules was in effect for me. i never get any resoulution to my problem, which has been the same problem i call for over and over and over and well you get the point...
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my issue is that i have had service since the company was bellsouth mobility and in the last year it has become so bad that i can no longer make a call from home. i have had many phones on my acct now i am down to just a sync because its in contract until jan 2008. i dont want to continue to pay for a service that is no longer being provided to me. i have called many times to see if there is a way to get my etf waived or some sort of plan lower than 39.99 since it doesnt work, but have consistently been blown off by cs reps. i dont want to get nasty, and my nasty may not matter to many people but it would make me feel better.
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You shouldn't be talking to CS reps. Talk to the retention reps. You can get them by selecting the menu option for canceling your service. There should be a $29.99 plan but the best thing would be if you could find a way to negotiate the ETF down to something more reasonable.
And having a SYNC in a bad coverage area will only make your problem worse. The SYNC doesn't have that great of a signal.
And having a SYNC in a bad coverage area will only make your problem worse. The SYNC doesn't have that great of a signal.
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why? He'll just be added to the list of people that ATT might want to get rid of? We can set-up a trade, kind of like the NBA does... I want Mr & Mrs Smith from Washington State and I'll give you the Jones family from Sheboygan???
ETF more reasonable, negotiating it down? He's not getting the service...
ETF more reasonable, negotiating it down? He's not getting the service...
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Yes but he also had 30 days to find out the Sync wasn't working in his location. He could have exchanged it for something else, or cancel his service. His choice to do nothing at that time was his mistake. There is a lower plan he can go on, but the ETF should remain at full price.
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So, you phone works great when you are away from your home? I seem to recall that this is the #1 complaint for ALL providers world-wide. A city near me (Irvine) once asked a provider if they could put all of their towers underground. Notice I'm, not offering a magic bullet because the only real fix is a new tower, barring a jolt from the All-Apark.
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Come on over to Verizon Wireless. I or one of my fellow VZW people will get you on a plan that's lower than 39.99. Not to mention best coverage in the country. Consumer Reports magazine tested the 19 largest markets in the country and we had the best reception in 18 of the 19. So....I am pretty confident we can take good care of you. We will value your business too.
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O yea,,, they will put you on a plan Lower than 39.99 then every month the bill will get BIGGER AND BIGGER and no one will know why
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Is this what you do all day, troll the forums looking for customers that are upset in some way and try to lock them into one of your contracts?
Every company has complaints (you should check out the verizon forum sometime).
Every company has complaints (you should check out the verizon forum sometime).
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Actually, I usually just stay on the Verizon forum but I decided to pop in here to see what was up. I have noticed how much more "ranting" about customers you guys do here on this forum than we do over at the Verizon forum. I don't actually recall any ranting on the Verizon forum. Meanwhile, like every third new thread here is a complaint about customers. Maybe that is a symbol of why Verizon is dominating the market. We were actually the biggest till the ATT/Cingular merge. And we're about to even surpass the merged company as well! Like I say, ATT reps, keep sending them over to Verizon! We'll take all the customers you don't want to put up with!
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You were the biggest because of your own mergers. That's how all the companies have gotten to the size they are, not by building itself out.
GTE/Bell Atlantic/Air Touch....
Not to mention all the little companies that were acquired since then.
Get 100% ownership of your own company without any partners then come back and talk to us.
GTE/Bell Atlantic/Air Touch....
Not to mention all the little companies that were acquired since then.
Get 100% ownership of your own company without any partners then come back and talk to us.
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If they go to Verizon, the crippling of their phones will send them back to at&t.
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What if:
There was one type of technology (say GSM or CDMA) and the customer was able to buy his own phone at full retail price. No contract necessary since if he had any problems, it's up to him and the company he purchased the phone from. That way, any network issues were up to the carrier. Therefore, don't like the service, take your unlocked phone and switch to a carrier that will work on your phone. I think this would put too much pressure on networks to actually work. I think it's a good idea because I can take my phone to a network that actually works the minute my service declines because no ETF since no contract (hey, I bought my own phone so I don't need a contract!).
In the ideal world, that's my solution.
There was one type of technology (say GSM or CDMA) and the customer was able to buy his own phone at full retail price. No contract necessary since if he had any problems, it's up to him and the company he purchased the phone from. That way, any network issues were up to the carrier. Therefore, don't like the service, take your unlocked phone and switch to a carrier that will work on your phone. I think this would put too much pressure on networks to actually work. I think it's a good idea because I can take my phone to a network that actually works the minute my service declines because no ETF since no contract (hey, I bought my own phone so I don't need a contract!).
In the ideal world, that's my solution.
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I believe FCC is in the works of doing something similar of you're saying. Unlocking phones. I don't know how this would work for GSM vs CDMA vs iDEN vs WiMAX.
I've said this before in the Sprint forums, but i believe we'll soon see manufactured stores, like carrier stores.
Walk into a manufacture store, and buy the device of your choice, and pick a carrier.
I've said this before in the Sprint forums, but i believe we'll soon see manufactured stores, like carrier stores.
Walk into a manufacture store, and buy the device of your choice, and pick a carrier.
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You wont see a single network type as that gets into 'monopoly' situations. As far as the US laws think, having more than one company designing networks, it breeds competition and innovation, for each wants to be the best.
As far as Nokia and Samsung stores, yes they are soon to be a reality. I remember a time where Bell landline had stores with nothing but landline corded phones for sale :-)
Cellular will evolve the same way.
As far as Nokia and Samsung stores, yes they are soon to be a reality. I remember a time where Bell landline had stores with nothing but landline corded phones for sale :-)
Cellular will evolve the same way.
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Having a technology standard has nothing to do with a monopoly.
OEM stores, specifically Nokia, already exist.
OEM stores, specifically Nokia, already exist.
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The US Government will never allow one entity to control all of cellular's communications standards.
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I beleive you are wrong as well. There can be 5 different entities that all have GSM networks and not one entity is controlling the other but there would be one standard similar to ummm lets see... most of the world?
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Networks and GSM are two different things.
GSM is like Microsoft, its the software that makes it all work. They get cash on every phone, node, tower, server with their software inside it. Cingular didnt invent GSM or any other carrier, they simply buy equipment from Sony, Lucent, etc with GSM software inside just as you may shop for a PC but chances are they all will be using Windows.
You can choose what brand PC you want, and you can choose what software you want, just as you can choose your provider, brand, and network protocal you perfer.
The gov. will never say "OK, all cellular software is hearby given soley to GSM." just as they fought Microsoft when 9.9 out of 10 homes where using their product.
If every single netork prov...
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GSM is like Microsoft, its the software that makes it all work. They get cash on every phone, node, tower, server with their software inside it. Cingular didnt invent GSM or any other carrier, they simply buy equipment from Sony, Lucent, etc with GSM software inside just as you may shop for a PC but chances are they all will be using Windows.
You can choose what brand PC you want, and you can choose what software you want, just as you can choose your provider, brand, and network protocal you perfer.
The gov. will never say "OK, all cellular software is hearby given soley to GSM." just as they fought Microsoft when 9.9 out of 10 homes where using their product.
If every single netork prov...
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That's like saying the gov't should have stepped in when VHS killed off Beta. The key word here is: Standard
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Contracts enable the carrier to subsidize phone cost, hence you can get a $250 phone for free...
I'll take a contract to save that money.
I'll take a contract to save that money.
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