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Stupid things I've noticed....

albertacountrygirl

Jun 30, 2005, 12:42 AM
One call resolution - we can't transfer them so we have to give them the number for the other department. Techncially, isn't that TWO calls?? Like duh.

"Raising The Bar", what a load of... example: "Misinformation on your home calling area and got extra charges? Sorry about that but, here's a credit for HALF those charges. Buh bye now"

Customer Service + Cingular = oxymoron (and by Cingular, I mean Cingular orange, not blue 😁 we blue reps can do no wrong! 😈 )

Ooo... the new escallation process!!! Now THERE'S a stupid one! Yes, the customer is p*ssed off right now so let's p*ss them off even more by telling them it'll be 24 - 72 hours for someone to call them about about their issue! REAL SMART CINGULAR!!!!! Get it togethe...
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