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suncom where the customer doesnt come 1st


Mar 13, 2007, 5:29 PM
i orginally have the hiptop 2 and since i found out suncom was discontinuing it i decided to upgrade to the 3 so i called customer service they tell they are out of it to go online and order so i do so and 2 days later recieve it in the mail and soon as i put the battery in it starts vibrating non stop i take it by a store they just tell me to send it back cuz they dont handle orders placed online so after dozens of phone calls and attempts they finally tell me i have to email online support to get a replacement for the defective 3 that was sent out so the same day the lady send out the replacement i get it ups and it has the same problem (hmmmmmm) so i email them and tell them since they having such issues wit thge 3 i wanna switch complet...

Mar 14, 2007, 7:21 PM
Well if you talked to them liek you did in your post to me I don't doubt that they would not do anything for you. And on the other hand that is all I hear about suncom. Billing errors, phone problems, and coverage issues. And from what I see and hear they are getting worse and not better.

Mar 16, 2007, 9:57 AM
Ol' suncom. Quantity over quality. That should be their motto. Maybe try the replacement program again. Maybe this time you'll get a good handset. Or visit a store and see if you can have one in a retail store demo'd, then go from there. Or possibly you can take it to a rep to have it troubleshooted a bit.

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