Home  ›  Carriers  ›

Verizon Wireless

Info & Phones News Forum  

all discussions

show all 23 replies

swapping phones / esn change

verizonplayah

Jan 24, 2006, 2:24 PM
Anyone else think it is a pain in the a$$ to switch from one phone to another?

The esn change in "my account" has never worked once for me. Every single time i want to swap phones, which i think i do at least twice a month, I have to call 611 and find someone that will let waive the $20 dollar crazy fee, and that could take up to 3 different tries bc most of them would rather die then allow an esn change with no fee. Supposovly if the phone you are trying to go to has vcast and your old phone doesnt.. thats why it wont work...but it doesnt work anyway for me if the phone im going to does not have vcast.

the funny thing is.. the csr will explain that the fee is in place bc it can be done online and whatever and there are too many peopl...
(continues)
...
Mary424

Jan 24, 2006, 7:56 PM
Strange. I have never had a problem doing it online.
...
vzw978

Feb 8, 2006, 4:52 PM
Not to mention that the few times I've done it the CS rep. suggested I do it online because it costs 20 dollars to do it over the phone. However, sometimes it can't be done due to certain features (PDA vs. regular phone, EVDO, V-Cast, etc.) in which case yes, trying to get the fee waived is reasonable
...
yeahright

Feb 8, 2006, 5:11 PM
there are a plenty of agents out there that would love your business and would do this for free. Just call around to some of the dealers in your area, often they have smaller customer base and are smaller companies and in a lot of ways they tend to go out of their way to take care of their customers. I really suggest you just call a few dealers, like I said earlier we don't charge where i am at. We don't charge an upgrade fee either, phone pricing is also usually better, and some even offer their own insurance and service plans. Some premeire agents even offer the same rebates as verizon corp stores. Yes new everytwo is not available, but if they can't match the price then get your esn changes for free their, maybe be nice enough to by some ...
(continues)
...
SForsyth01

Jan 25, 2006, 11:24 AM
verizonplayah said:
Anyone else think it is a pain in the a$$ to switch from one phone to another?

The esn change in "my account" has never worked once for me. Every single time i want to swap phones, which i think i do at least twice a month, I have to call 611 and find someone that will let waive the $20 dollar crazy fee, and that could take up to 3 different tries bc most of them would rather die then allow an esn change with no fee. Supposovly if the phone you are trying to go to has vcast and your old phone doesnt.. thats why it wont work...but it doesnt work anyway for me if the phone im going to does not have vcast.

the funny thing is.. the csr will explain that the fee is in place bc it can be done online a
...
(continues)
...
nwdavis

Jan 26, 2006, 2:44 AM
verizonplayah said:
Every single time i want to swap phones, which i think i do at least twice a month,


I'm just wondering why you need to swap handsets twice a month. Customers such as yourself are why these fees exists in the first place. You are an inconvenience. SORRY for the harsh truth. But there would be now fee if ALL customers switch just once every year our so. But don't you think switching twice a month is excessive?
...
SForsyth01

Jan 26, 2006, 4:36 PM
nwdavis said:
verizonplayah said:
Every single time i want to swap phones, which i think i do at least twice a month,


I'm just wondering why you need to swap handsets twice a month. Customers such as yourself are why these fees exists in the first place. You are an inconvenience. SORRY for the harsh truth. But there would be now fee if ALL customers switch just once every year our so. But don't you think switching twice a month is excessive?

Its called alleviating boredom. I can't keep a phone more than a month or 2 without getting bored with it.
...
n4aof

Feb 6, 2006, 3:46 PM
nwdavis said:
verizonplayah said:
Every single time i want to swap phones, which i think i do at least twice a month,


I'm just wondering why you need to swap handsets twice a month. Customers such as yourself are why these fees exists in the first place. You are an inconvenience. SORRY for the harsh truth. But there would be now fee if ALL customers switch just once every year our so. But don't you think switching twice a month is excessive?


Don't you think a fee for a fully automatic process, done entirely by a computer, that costs the carrier nothing at all would be a bit excessive?

While I don't doubt that there are people with a terminal case of ADD who just...
(continues)
...
yeahright

Feb 6, 2006, 4:11 PM
ok, so log into my account online and do it yourself for free 🙄 If you take it into a direct store then wack convenience fee! Or fing a local indirect agent and they probably will do it at no cost! We don't charge a esn service change fee where i am at.
...
SForsyth01

Feb 7, 2006, 4:32 PM
yeahright said:
ok, so log into my account online and do it yourself for free 🙄 If you take it into a direct store then wack convenience fee! Or fing a local indirect agent and they probably will do it at no cost! We don't charge a esn service change fee where i am at.

That doesn't always work. You cannot, for example, switch to/from a PDA phone to a regular phone on "My Account" and you cannot switch from a non EVDO phone to an EVDO phone using "My Account." The website blocks this type of action, thus, forcing you to pay the fee.
...
yeahright

Feb 7, 2006, 4:50 PM
ok, then do what i said in the second part, call around your area and i am sure their are some indirect agents around that would do it for no cost.
...
phone-fan

Feb 6, 2006, 4:12 PM
Agreed,
ESN swapping should be free. Nextel does not charge you for changing your SIM from one phone to the other (well, I never have been charged) so why is it that Verizon is penalizing it's customers for them(Verizon) choosing to go with a "per phone" id system.
I understand that they need to generate revenue, heck they are in business to make money, but charging exorbitant fees for simple transactions is outrageous.
Just my 2 cents.
...
securitybreach

Feb 6, 2006, 4:42 PM
From a sales rep's point of view. We don't have to charge for an esn change but I MOST CERTAINLY DO!!!! $15 If you are able to do it for yourself online for free and you want to comein and have me do it all the while taking my time away from customers that are purchasing phones and acc. (increasing my paycheck since I am commissioned) then you are going to pay and help increase my paycheck as well IF YOU DON'T LIKE DO IT ONLINE!!!!!! and none of this bs about vcast or whatever I personally have done them online from a vcast to non vcast phone...
I think this post justs go to show how bad customers want something for free. While us sales rep's are not suppose to pay our bills or feed our families!! I tell every customer it can be done for fr...
(continues)
...
yeahright

Feb 6, 2006, 5:49 PM
Or like i said just call an indirect dealer, most don't charge this fee and are nmore than happy to help you out. Come in my location and there is no fee.
...
donjuan831

Feb 6, 2006, 11:27 PM
sometimes doing the esn change online doesnt work. Plus, when I signed my contract with verizon, they didn't charge for this service over the phone. Why are they changing my terms in the middle of my contract? I know, I know, cause they CAN.

They'll get you some way or another.
...
blue2kzr2

Feb 7, 2006, 8:09 AM
Actually, they DID charge for this service, it's called an activation fee.

For all those instances someone mentioned above where someone might want to swap their ESN more than once a day or week, why not add a line for $9.99 (plus taxes) and forward incoming calls between the phones when you're not carrying your primary phone?
...
n4aof

Feb 8, 2006, 12:51 PM
securitybreach said:
From a sales rep's point of view....

IF YOU DON'T LIKE DO IT ONLINE!!!!!! and none of this bs about vcast or whatever I personally have done them online from a vcast to non vcast phone...


Maybe "from a sales rep's point of view" you should tell Verizon that you can do the esn swap between data and non-data phones on-line via the customer website -- because vzw doesn't know that (and their website doesn't know it either).

And "from a sales rep's point of view" why would you even be using the customer website to process an esn change?
...
youareamoron

Feb 7, 2006, 12:49 AM
ok, its like this. yes there are people who might have a good reason to change esn's 10 times a day...well not that i really agree with that but whatever...but i read that it doesn't cost verizon anything just because it's automated and is quick. so i guess the person doing it works for free? and the parking spot that you took up so the next guy looking to set up service couldn't get in and goes to another store doesn't lose both that store and the sales reps money? you people need to start thinking of this as if it were your job. do you just give everything away at your jobs just because someone gives a little pouty face? no i don't think so, you tell them too bad it can't be done cause you'll be fired. well same thing for us, its been told...
(continues)
...
donjuan831

Feb 7, 2006, 1:24 PM
VZW should at least give you a certain amount of esn changes without this fee, then once you meet that number-THEN they can start charging. I think that would be fair. I had to change my esn for the first time in about 2 years cause I acquired a phone from a relative. I was really surprised that I they wouldn't waive the fee as a courtesy. I didn't have access to go online at that moment or else I would of.
...
goose2005

Feb 8, 2006, 6:16 PM
I dont understand why VZW cannot implement R-UIM. Countries outside US using CDMA are already on it for few years now. Its just like SIM in GSM. Just pop the card on another set and you are good to go... No more changing ESNs and painful process.

http://www.cdg.org/resources/white_papers/files/Smar ... »
...
gunny

Feb 8, 2006, 7:33 PM
goose2005 said:
I dont understand why VZW cannot implement R-UIM.





And loose out on $20.00 per esn change.
...
goose2005

Feb 8, 2006, 9:58 PM
gunny said:

And loose out on $20.00 per esn change.


It happens everywhere else... In my opinion, This is one of the reason why CDMA is not able to capture global market the way GSM has. Not starting a debate between GSM and CDMA. They both are fine. Whatever works! Its just a little bit more freedom with GSM.
...
verizonplayah

Feb 9, 2006, 10:03 AM
thats a good opinion.. who wants to go throught the trouble of getting a new phone, and instead of setting up your new phone right away, you have to drive to a computer and do it from there. with gsm, they dont have that problem. someone gets a new phone, and it takes 2 seconds to swap the simcard and you're good to go..

and i'm going to continue to switch phones frequently and keep calling cus. serv. until they will swap my esn for free, which usually takes 2 or 3 tries bc many of them are too stubborn/lazy.

if they say the reason that there is a fee is bc people like me take up too much of their time and they could be helping other people.. well thats their fault. vzw needs to make a system similer to a sim card where we can change p...
(continues)
...
SForsyth01

Feb 9, 2006, 10:42 AM
goose2005 said:
I dont understand why VZW cannot implement R-UIM. Countries outside US using CDMA are already on it for few years now. Its just like SIM in GSM. Just pop the card on another set and you are good to go... No more changing ESNs and painful process.

http://www.cdg.org/resources/white_papers/files/Smar ... »
That answer is easy....Verizon won't do it because it would give their customers entirely too much flexibility for their liking. Verizon is like that control freak woman that you wish you could get rid of.
...

You must log in to reply.

Please log in to report a message to the moderator.


all discussions

Subscribe to Phone Scoop News with RSS Follow @phonescoop on Twitter Phone Scoop on Facebook Subscribe to Phone Scoop on YouTube Follow on Instagram

 

All content Copyright 2001-2019 Phone Factor, LLC. All Rights Reserved.
Content on this site may not be copied or republished without formal permission.