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WHERE THE HECK DID VZW GET THE NERVE TO SEND UNSOLICITED TEXT MESSAGES TO MY PHONE!

sammy2

Jul 8, 2005, 3:12 PM
I just received a text message soliciting me to subscribe to a call package to Canada. I do not recall any authorization given to send these solicitations to the cell phone. In fact a supervisor informed me that I probably did not specifically opt-in for this type of notification but suggested that VZW can change plan etc at any time without notification to subscribers. I mentioned that yes they can although they must maintain existing commitments to customers. In addition they must notify customers after such change is made. None of this was done!

I just got off the phone with VZW exectives to learn who oversees this activity and why in the world they would set this up as an opt out scenario?

My research indicates this marketing s...
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BetterThanJake

Jul 8, 2005, 3:23 PM
That IS annoying. Had I gotten such a msg, I'd be annoyed too.

However, on the 'ticking me off' scale, it still ranks far below my bank, which sells my personal information to other banks, such that I receive a 'Pre-Approved!' credit card in the mail every other day, it seems like. With probably enough attendant information such that someone stealing mail out of my box could probably identity theft me with ease.

I'm gonna have to find a way to opt out of that crap real soon. And, back on topic, I hope this isn't the start of a trend by VZW.
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sammy2

Jul 8, 2005, 3:29 PM
I doubt it since it violates their own code of conduct. It also places them in legal jeopardy throughout the nation. I have already spoke with the offices of the top executives to resolve this issue and it will be interesting to see what comes back.
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shadedpain4

Jul 8, 2005, 3:29 PM
Simply call customer service and ask not to be contacted in that manner anymore. Unless you tell them not to they will let you know about services they think may be useful for you. If you provide an e-mail address they may e-mail you. If you have a text capable phone, they may text you.

Just call and let them know you would not like to recieve offers and they will stop.
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sammy2

Jul 8, 2005, 3:46 PM
I hope you do not work for VZW since you are apparently unaware of page 18 in the code of business conduct. It is on line if you do not have it in your files. this is a serious breach of the code and a possible violation of national and state laws.

i would be interested in hearing from you AFTER you review this page in the code book.
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BigMacDoodle

Jul 8, 2005, 4:07 PM
How is Verizon informing you about a new service unsolicited? It was a txt message FROM VZW and therefore free. Do you ever call Canada? Maybe that's why you got the txt.
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sammy2

Jul 8, 2005, 4:40 PM
Very simply I have never requested advertising from VZW via text message nor have ai every asked them for any service regarding calls to Canada. the code of business conduct specifically prohibits such text messaging.
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turbodeuce

Jul 8, 2005, 4:41 PM
sammy2 said:
Very simply I have never requested advertising from VZW via text message nor have ai every asked them for any service regarding calls to Canada. the code of business conduct specifically prohibits such text messaging.


You may want to reread it.
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sammy2

Jul 8, 2005, 4:53 PM
TELEMARKETING, UNSOLICITED FAXES AND SPAMMING
You may not engage in telemarketing activities (including advertising by facsimile or on
the Internet) unless authorized to do so by the Area or Headquarters Legal Department.
Company policy requires all employees who contact customers to abide by the Telephone
Consumer Protection Act (TCPA) and other state or federal laws and regulations with
regard to telemarketing, unsolicited faxes, commercial e-mails, spamming, and text
messaging sent via wireless facilities. These laws prohibit unsolicited telemarketing calls
to any person or business that has asked to be placed on “do not call” lists maintained by
the Company or various federal or state agencies or who have asked not to be contact...
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turbodeuce

Jul 8, 2005, 4:59 PM
These laws prohibit unsolicited telemarketing calls to any person or business that has asked to be placed on “do not call” lists maintained by
the Company or various federal or state agencies or who have asked not to be contacted
about our services or products.

Again, call customer care and ask not to be contacted. It says you have the right to sue if improperly contacted. Verizon defines "improperly", not you.
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sammy2

Jul 8, 2005, 6:43 PM
Oh contrare!

"Sending flyers and advertisements by bulk e-mail, facsimile, or text message is prohibited; rather, they should only be sent to individual existing or prospective customers who have requested information about a particular product or service.

nothing unclear about this quote. It is prohibited unless the customer specifically request information to be sent.
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LanceUppercut

Jul 8, 2005, 9:10 PM
I'M CALLING THE "TOP EXECUTIVES" AT SAFEWAY RIGHT NOW TO TELL THEM TO STOP SENDING ME COUPONS IN THE MAIL EVERY WEEK. THEY ARE VIOLATING US LAW!!!

i hope you do drugs man....otherwise it'll be a long weekend.
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nwdavis

Jul 8, 2005, 11:42 PM
LanceUppercut said:
I'M CALLING THE "TOP EXECUTIVES" AT SAFEWAY RIGHT NOW TO TELL THEM TO STOP SENDING ME COUPONS IN THE MAIL EVERY WEEK. THEY ARE VIOLATING US LAW!!!

i hope you do drugs man....otherwise it'll be a long weekend.


What about all those &*^%$#ing discs I get from AOL. I sure as hell didn't ask for those!! 👿
👿 👿 👿 👿 👿
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sammy2

Jul 9, 2005, 12:56 PM
I hope all of you are enjoying yourselves. I never suggested that this is my top priority in life. This is a forum on VZW so it is entirely appropriate for this to take center stage here.

It is a very important issue within this forum because it goes directly to the integrity of VZW, how the policies are implemented and the vision of VZW.

I welcome any and all VZW snail mail notifications of services.
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superted76

Jul 9, 2005, 1:06 PM
Hey Sammy2,

Have you ever actually read your contract? According to the contract you have already requested information on other services provided by VZW that pertain to the service you currently have. IF the text involved your home landline than you would have a case.

This is how it is an opt out service. You opted in when you signed the VZW contract. Don't be fooled though. This clause is written in every carriers contract. Isn't fine print wonderful?
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sammy2

Jul 9, 2005, 2:01 PM
Actually the text messaging of promotional material is expressly forbidden by the code of conduct. In "my Account" area a subscriber can opt in for email and text messaging of a certain nature that does not include marketing new services. When we signed up we allowed for marketing via snail mail nothing more.

In fact the supervisor I initially spoke with could not point to a single document I signed that would have allowed text messaging of this type.

I also found it interesting that one week after I started "my account" on line we received the text message even though nothing in the sign up provides for it.
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BigMacDoodle

Jul 9, 2005, 6:01 PM
This has to be the stupidest thread I have ever seen. First of all, I don't think you are interpreting the Code of Conduct properly. My real point, though, is why the hell do you care? I've maybe received a handful of txt messages from Verizon in all the years I've had service. If you receive one maybe two FREE messages a year informing you about a new product or service, why should you care at all? Just roll with it. You know what, on second thought, sue them. Let's sue everybody. It'll make the world a better place.
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vzwgal21

Jul 9, 2005, 8:22 PM
when you sign up for service, the option to be placed on these "do not call" lists is presented during the transaction. unless you specifically say you want to be placed on the list, its free game. thats what the code of conduct says....they wont do it if its unsolicited...if you say no, they wont send you any. as far as the "legal jeopardy" goes, that is why the marketing suppressors are presented...so if something like this happens, they (obviously not whomever you spoke with) can look back and say, hey, they didnt ask to be placed on the do not call list. I'm not assuming it was you who did anything wrong, it may have very well been your sales rep that blew by it in the process. But what i find amusing is that it isnt taking precious...
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superted76

Jul 10, 2005, 2:43 AM
Here Here VZWGAL21! You are my new hero. I believe you have just stated what we all have been thinking. So, on anbother note... How about that EVDO expansion? Is that great or what? VZW truly is the greatest carrier out there!
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bluesnot

Jul 10, 2005, 3:26 AM
I agree totally.
Someone really just wants to make a buck out of Verizon.
It's free, it gave you info that you MAY have needed, it didn't disrupt your life other than the 5 seconds it took to view it, so WHO CARES even if it IS illegal. It didn't hurt anyone.
Christ! Some people!
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sammy2

Jul 11, 2005, 12:19 AM
Why bother having a code of business conduct if VZW is not going to adhere to it?

Why do you think the executives at VZW chose to put that clause into the code?
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bluesnot

Jul 14, 2005, 4:31 PM
Ok, so they put it in, meaning you CAN make a big deal if you want.

But just because you can doesn't mean it's the right thing to do. All that negative energy you're pouring into this over something so goddamn small.. it's.. well.. it's just sick! I mean, if you thrive on drama and getting your way, then by all means go for it. I'm just the type of person to let it go. It would save my mental health. Why stress over something so small? There's already enough stress in everyone's life. It's like.. you know... a rain drop in a barrel full of water. Makes no difference.

But hey, that's just me. You continue doing whatever makes you "happy".
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sammy2

Jul 14, 2005, 5:54 PM
I'm not stressed over it everyone else seems to be. I simply followed through on the issue by explaining it to VZW execs who are in a position to do something about it.
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kingsbridge77

Jul 10, 2005, 9:08 AM
Hey if you all find this texting cute and fun, why don't you sign up for daily texting from Verizon? I mean, it won't harm you to spend 5 seconds per-text reading those informative bits of info. right?
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sammy2

Jul 11, 2005, 12:26 AM
I just think it is very interesting to see the knee jerk reaction from VZW reps. My service never signed up for text messaging marketing. In fact a CSR upervisor could not identify anywhere where I had done so. Lots of justification and minimizing instead of simply stating VZW needs find out how this happened and put measures in place so it doesn't happen to anyone again.

The lack of listening to the CUSTOMER is astounding.

the timing of the text message as it related to the singing up on "my account" was very interesting.
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turbodeuce

Jul 11, 2005, 12:11 PM
Please refer to this post:
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »

You're getting this "knee jerk reaction" because how you went about bringing this issue up. Maybe if you try being a little more cordial and stop accusing of us breaking the law and our code of conduct, you will be treated with the same respect.
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sammy2

Jul 11, 2005, 2:54 PM
The facts are the facts and VZW should have better systems in place to assure this doesn't happen. Why shouldn't I accuse VZW since VZW is in fact doing just what I stated. I never stated they are nbreaking the law but rather they may be breaking the law. they certainly are breaking the code of business conduct.

When I communicate with VZW or any other company to tell them how pleased I am with their service or product I do not tippy toe around and I should not need to when I tell them of areas to be improved.
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shadedpain4

Jul 12, 2005, 12:16 PM
What you refuse to listen to, no matter how many people tell you, is that you are not interpreting the code of business correctly.

Including people who *dont* work for VZW, who have just read your post, as well as your link to the code of business...
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sammy2

Jul 12, 2005, 12:50 PM
that is interesting because this morning I had a conversaqtion wtih the western area execustive office and they indicated that there seem to be a problem that they are looking into. At fiorst glance the executive only noticed that the code talked about existing customers (therefore allowing this type of communication) then he realized it stipulated that prior request must have been required and he could not stipulate that that was provided for anywhere.

apparently what triggered the text message is two items. 1) text messaging on your phone and 2) registering for "my account" on line. Neither one of those authorizes VZW to solicite for new services via text messaging.

In addition there is a inconsistancy with how VZW handles marketi...
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shadedpain4

Jul 12, 2005, 2:01 PM
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shadedpain4

Jul 12, 2005, 1:22 PM
Wow, talk about not being able to see the forest for the trees...

What do you expect this guy to tell you?

Scenerio #1: He tells you there is nothing wrong with what has happened. You disagree. He informs you that you are incorrect. Situation ends with an irritated customer who thinks he is right.

Scenerio #2: He tells you it looks like there is a problem. He "looks into" it. He tells you they are going to do XXX to make sure it gets "fixed". He makes you feel like a hero for pointing out a problem and helping everyone. Situation ends with a customer who feels he has done something good, is puffed up, and happy.

Which scenerio do you think mr exec will choose?
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sammy2

Jul 12, 2005, 2:36 PM
My personal situation was corected some time back when they deleted me from receiving these text messages. I am not irrate. I want VZW to be consistant wtih their own policy. Just saying you disagree is not the end of any conversation but rather the begining. He informed me what he based it upon. I listened as did he and we had a productive conversation. He is now doing more research and I beleive they will probably modify their protocol.

You will note how on the E815 marketing VZW specifically notes the limitations on the bluetooth feature as compared to how they marketed the v710. This occured becuase of their code of business conduct stipulated this change due to customers perceptions. It is afterall the customer they are in bus...
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kingsbridge77

Jul 10, 2005, 9:04 AM
The guy who started this thread has been treated with contempt, just because he came here to warn us about Verizon's annoying practice.
Those who are replying with sarcastic and unhelpful comments are nothing but immature geeks and lawyer wannabe's who think their carriers are some sort of relatives who have to be defended no matter what.
If this is such a common and lawful practive, as you claim, how come i have NEVER received any text messages from Cingular? And how come None of you have said to this guy that you also receive unsolicited text messages from your carrier?
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BigMacDoodle

Jul 8, 2005, 4:42 PM
Yes, its prohibited from telemarketers not from Verizon.
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shadedpain4

Jul 8, 2005, 4:34 PM
sammy2 said:
I hope you do not work for VZW since you are apparently unaware of page 18 in the code of business conduct. It is on line if you do not have it in your files. this is a serious breach of the code and a possible violation of national and state laws.

i would be interested in hearing from you AFTER you review this page in the code book.


First of all, i do not work for VZW.

Second of all, i *did* read your link, but it had little to do with what i said.

There is a big difference between a company that you do not conduct business with contacting you to sell you something, versus a company that you have voluntarily chosen to do business with offering you more services that they think may ...
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turbodeuce

Jul 8, 2005, 4:41 PM
shadedpain4 said:
sammy2 said:
I hope you do not work for VZW since you are apparently unaware of page 18 in the code of business conduct. It is on line if you do not have it in your files. this is a serious breach of the code and a possible violation of national and state laws.

i would be interested in hearing from you AFTER you review this page in the code book.


First of all, i do not work for VZW.

Second of all, i *did* read your link, but it had little to do with what i said.

There is a big difference between a company that you do not conduct business with contacting you to sell you something, versus a company that you have voluntarily chosen to do business with offering
...
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sammy2

Jul 8, 2005, 4:59 PM
I did actually talk with the executives and they are looking into it. I also filed a formal complaint with the office of integrity and complaince.
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sammy2

Jul 8, 2005, 4:57 PM
I am very familiar with the do not call list laws which is why I stated may be a violation instead of is a violation. In any case ,these pratices DO violate VZW own code of business conduct as stated on page 18 of their own manual.
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turbodeuce

Jul 8, 2005, 5:06 PM
sammy2 said:
I am very familiar with the do not call list laws which is why I stated may be a violation instead of is a violation. In any case ,these pratices DO violate VZW own code of business conduct as stated on page 18 of their own manual.


So you have requested to be placed on VERIZON's do not call list? If so, your complaint is valid, if not just ask not to be contacted... I don't see why you are making such a big deal out of it. If you like I will personally mail you $.02 to cover the costs of this terrible ordeal verizon has put you through.
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sammy2

Jul 8, 2005, 6:46 PM
You just don't get it do you? It is about integrity and follow through with a corporate policy that preports to place the customer's privacy and rights foremost as the firm does its best to seek profits.

Where is the oversight in this protocol? the policy states that this strategy must get approval from top executives who apparently either were not familiar with the code of business conduct or chose to ignore it.

If they ignore it in this instance where else do they ignore them?
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LanceUppercut

Jul 8, 2005, 9:12 PM
please won't someone think of the children!
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bluesnot

Jul 10, 2005, 3:29 AM
HAHAHAHAHAHAHAHAHAHAHAH

Gold!
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Something Tough

Jul 9, 2005, 8:41 PM
You are crazy. Down right crazy. The text message is free. It comes from a company that you have business with. It's not telemarketing. It doesn't violate any business code of conduct. Where do you customers come from? Take two deep breaths and count to 10. The world will continue to turn.
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RichardM

Jul 10, 2005, 3:40 PM
That's right. The only policy being violated is Verizon's own internal policies. The worst that could happen if you file a complaint is that the person who authorized this could be disciplined. But, there's nothing illegal about sending a text message or a sales call to a current customer.
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Aarynk

Jul 10, 2005, 3:46 PM
RichardM said:
That's right. The only policy being violated is Verizon's own internal policies. The worst that could happen if you file a complaint is that the person who authorized this could be disciplined. But, there's nothing illegal about sending a text message or a sales call to a current customer.


since they don't charge you for them or deduct it from your text allowance I don't see the big deal.
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sammy2

Jul 11, 2005, 12:27 AM
have you actually read the business code of VZW?
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JD6321

Jul 8, 2005, 5:57 PM
Why don't you just stop the fussing and cancel your service, if you whine this much over one text message then I can only imagine what a pain in the rear you are about real issues. I bet the folks at verizon could care less if you cancel or not ! Verizon is great and the service is even better so either stop complaining or go where the service sucks and get service, I am sure cingular would love to have you !!!!!!!!!!
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sammy2

Jul 8, 2005, 6:52 PM
I have been with VZW for many years and I have received great appreciation from them.

This code of business conduct receives significant reseources to create and great effort to implement and preserve. That is why the CEO signes off on it. Even though this forum has taken great lengths to avoid taking responsibility for the lack of followthrough on VZW part I am absolutely ceratin that will not be the case from the executives and the legal department of VZW. They will be very happy to learn of this so they can immediately correct it system wide and they will personally thank me for bringing it to their attention.

The difference in the responses is the difference between executives who have a broad responsibilities and a vision for...
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shadow223

Jul 8, 2005, 9:24 PM
The code of business conduct would apply to an INDIVIDUAL sending you a personal text message to offer a service to you. However, VZW does and CAN send a system generated text message to individuals to let them know of things that may affect their account. When you sign up for service and at anytime during your time with VZW you can opt out of these. Examples of some FREE system generated text messages that I have received notify me to update the PRL on my phone, that the credit card I have on file for payment is about to expire, and that I am eligible for a discount to a new phone as a loyal customer. None of these were sent out by a specific person, but rather system generated. This means that a group of people received the same messa...
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thednbselecta

Jul 8, 2005, 11:02 PM
🙂 exactlly!

Every month VZW initiates various direct mail, indirect mail (bill inserts), and TXT Messaging campaigns for various promotions and offerers to specifically targeted customers. This month the TXT campaign is for customers who have made international calls. TXT Messages have been sent to these customers offering them our international calling package. These campaigns are put together by the marketing department, who operate directly under the president Denny S. I'm %100 positive he is not only fully aware of this campaign, but probably also initiated the order for it to take place. The TXT Message was not only in compliance with the federal and local laws, it was also %100 compliant with our own code of conduct.

If you tal...
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Vatothe0

Jul 9, 2005, 1:49 AM
I'm sure nobody thought to run this by the legal department to make sure it was ok.

I wish I could have taken this guy's call. I would have had a great time. I love ALL my escalations. It's ALWAYS some idiot wanting something WAY out of policy. ie Account with p/w and note not to give out any info with out it and they don't know the p/w. Orrrr the guy that had a "broken" phone and had just left the store. He claimed it was unuseable due to static and the store couldn't replicate the problem. Notes about him screaming and yelling etc.. I told him the stores make the decisions on FRU's and I was almost going to send him one when I asked to call him on the "broken" phone and he told me he was on it! There had been no static durring the conv...
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sammy2

Jul 9, 2005, 12:53 PM
Through "My account" I did authorize text message for items that driectly affect my account such as viewing my bill etc. thi stype of message does not affect my account since I do nto have the service nor did I ever request information about it. The code of conduct does not distinguish between the individual and the organization. As I quuoted it specifically prohibits this type of message unless requested by the subscriber.
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shadow223

Jul 9, 2005, 9:14 PM
sammy2 said:
Through "My account" I did authorize text message for items that directly affect my account


You just admitted that you authorized VZW to send you text messages that affect your account. You may or may not know it, but on your account is a code to allow for international dialing, that is unless you requested to have that removed. Just by having that code on your account, this affects your account.

sammy2 said:
The code of conduct does not distinguish between the individual and the organization. As I quoted it specifically prohibits this type of message unless requested by the subscriber.


The code of business conduct as you quoted it "
TELEMARKETING, U...
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shadedpain4

Jul 11, 2005, 2:29 PM
Thats pretty well dead on Shadow...
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barryefau

Jul 9, 2005, 2:27 AM
Looks like you lost dude.. give it up.
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Vatothe0

Jul 9, 2005, 2:34 AM
How dare they inform you on how you could save money! They should stop calling people to pay their overdue balances too. Just let it go to outside collections. People would like that more.
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themike314

Jul 12, 2005, 1:34 PM
sammy2 said:
They will be very happy to learn of this so they can immediately correct it system wide and they will personally thank me for bringing it to their attention.


That right there is the issue at hand. You're starved for attention. Maybe you have self-esteem issues? You obviously have a need to feel important and to be accepted.

Seek help.

🙂 Have a nice day. 🙂
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sammy2

Jul 12, 2005, 1:37 PM
you are right on target; thank you doctor.
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shadedpain4

Jul 15, 2005, 11:32 AM
themike314 said:
You obviously have a need to feel important



That's dead on.
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nwdavis

Jul 8, 2005, 11:43 PM
You can call customer service and be put on the do not call/contact list. And while you have them on the phone have them add the 'block all text' feature to your account.
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Something Tough

Jul 9, 2005, 8:23 PM
Psht.
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turbodeuce

Jul 9, 2005, 9:59 PM
You said you authorized text messages that directly affect your account. Have you ever made long distance phone calls to Canada? Here is the exact text from verizon's internal website about this campaign.

International TXT Message Campaign

Beginning 7/7, a TXT message was sent to customers who have made international phone calls on their mobile phones to a country with discounted new rates on the International Dialing Value Plan. The TXT messages are going to be customized with the country the customer has called in the past and will let them know how to save money making international calls in the future. All calls will be directed to Minacs at 866-306-2016.

Messages:

"VZW_FREE_MSG:" Save money and pay as little as ...
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thednbselecta

Jul 9, 2005, 10:02 PM
😛
see, i told you. 🤣 🤣 🤣
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bluesnot

Jul 10, 2005, 3:38 AM
So you're saying that the letter Q could have solved her problem from recurring, and all this fuss is over trying to save HER money?

God Verizon, STOP TORTURING HER!!!
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SForsyth01

Jul 15, 2005, 10:57 AM
Get Over Yourself!!!!!!!!
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sammy2

Jul 15, 2005, 1:05 PM
why don't you post your text mail address on the internet so everyone can send you "interesting" information that they are certain you will love to learn about?
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SForsyth01

Jul 15, 2005, 1:48 PM
Dude....I have been getting these types of text messages for months. It's nothing to flip out about.
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sammy2

Jul 15, 2005, 1:53 PM
I am certainly not trying to stop you from receiving them so why are you telling me I should not be afforded the right to be asked before they send it to me?

I am certainly not "flipping out" but rather taking measured response to the text message I received.
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SForsyth01

Jul 15, 2005, 2:10 PM
Whatever you say, buddy. Last time I checked, all CAPS used to show screaming and flipping out.....
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sammy2

Jul 15, 2005, 2:25 PM
its a matter of degree and fo rthe purpose of getting folks attention nothing more.
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shadedpain4

Jul 15, 2005, 7:25 PM
sammy2 said:
why don't you post your text mail address on the internet so everyone can send you "interesting" information that they are certain you will love to learn about?


Because he would have to pay for those (unlike the text you recieved), and they wouldnt be coming from the company he has chosen to do business with (unlike the text you recieved).
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sammy2

Jul 15, 2005, 7:43 PM
I'm certain we could find thousands of firms that would gladly pay for the text messages. Hopw about text message fromthe utility company, automobile, bank, land line phone, supermarket etc. The point is you should have the choice prior to the message being sent out. They should not be able to take advantage of having the address without you permission on how to use it.
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shadedpain4

Jul 15, 2005, 7:53 PM
sammy2 said:
I'm certain we could find thousands of firms that would gladly pay for the text messages. Hopw about text message fromthe utility company, automobile, bank, land line phone, supermarket etc. The point is you should have the choice prior to the message being sent out. They should not be able to take advantage of having the address without you permission on how to use it.


Right, but none of those companies did you voluntarily choose to provide your cell service. If customer service called you because they thought something was wrong with your account, or they had a new feature they thought would benefit you, would you complain as well? If the text was regarding a problem on your account, would ...
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nextel18

Jul 15, 2005, 2:29 PM
Its verizon what did you expect?

Most importantly, did you have to pay for that text message?
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