WHERE THE HECK DID VZW GET THE NERVE TO SEND UNSOLICITED TEXT MESSAGES TO MY PHONE!
I just got off the phone with VZW exectives to learn who oversees this activity and why in the world they would set this up as an opt out scenario?
My research indicates this marketing s...
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However, on the 'ticking me off' scale, it still ranks far below my bank, which sells my personal information to other banks, such that I receive a 'Pre-Approved!' credit card in the mail every other day, it seems like. With probably enough attendant information such that someone stealing mail out of my box could probably identity theft me with ease.
I'm gonna have to find a way to opt out of that crap real soon. And, back on topic, I hope this isn't the start of a trend by VZW.
Just call and let them know you would not like to recieve offers and they will stop.
i would be interested in hearing from you AFTER you review this page in the code book.
sammy2 said:
Very simply I have never requested advertising from VZW via text message nor have ai every asked them for any service regarding calls to Canada. the code of business conduct specifically prohibits such text messaging.
You may want to reread it.
You may not engage in telemarketing activities (including advertising by facsimile or on
the Internet) unless authorized to do so by the Area or Headquarters Legal Department.
Company policy requires all employees who contact customers to abide by the Telephone
Consumer Protection Act (TCPA) and other state or federal laws and regulations with
regard to telemarketing, unsolicited faxes, commercial e-mails, spamming, and text
messaging sent via wireless facilities. These laws prohibit unsolicited telemarketing calls
to any person or business that has asked to be placed on “do not call” lists maintained by
the Company or various federal or state agencies or who have asked not to be contact...
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the Company or various federal or state agencies or who have asked not to be contacted
about our services or products.
Again, call customer care and ask not to be contacted. It says you have the right to sue if improperly contacted. Verizon defines "improperly", not you.
"Sending flyers and advertisements by bulk e-mail, facsimile, or text message is prohibited; rather, they should only be sent to individual existing or prospective customers who have requested information about a particular product or service.
nothing unclear about this quote. It is prohibited unless the customer specifically request information to be sent.
i hope you do drugs man....otherwise it'll be a long weekend.
LanceUppercut said:
I'M CALLING THE "TOP EXECUTIVES" AT SAFEWAY RIGHT NOW TO TELL THEM TO STOP SENDING ME COUPONS IN THE MAIL EVERY WEEK. THEY ARE VIOLATING US LAW!!!
i hope you do drugs man....otherwise it'll be a long weekend.
What about all those &*^%$#ing discs I get from AOL. I sure as hell didn't ask for those!! 👿
👿 👿 👿 👿 👿
It is a very important issue within this forum because it goes directly to the integrity of VZW, how the policies are implemented and the vision of VZW.
I welcome any and all VZW snail mail notifications of services.
Have you ever actually read your contract? According to the contract you have already requested information on other services provided by VZW that pertain to the service you currently have. IF the text involved your home landline than you would have a case.
This is how it is an opt out service. You opted in when you signed the VZW contract. Don't be fooled though. This clause is written in every carriers contract. Isn't fine print wonderful?
In fact the supervisor I initially spoke with could not point to a single document I signed that would have allowed text messaging of this type.
I also found it interesting that one week after I started "my account" on line we received the text message even though nothing in the sign up provides for it.
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Someone really just wants to make a buck out of Verizon.
It's free, it gave you info that you MAY have needed, it didn't disrupt your life other than the 5 seconds it took to view it, so WHO CARES even if it IS illegal. It didn't hurt anyone.
Christ! Some people!
Why do you think the executives at VZW chose to put that clause into the code?
But just because you can doesn't mean it's the right thing to do. All that negative energy you're pouring into this over something so goddamn small.. it's.. well.. it's just sick! I mean, if you thrive on drama and getting your way, then by all means go for it. I'm just the type of person to let it go. It would save my mental health. Why stress over something so small? There's already enough stress in everyone's life. It's like.. you know... a rain drop in a barrel full of water. Makes no difference.
But hey, that's just me. You continue doing whatever makes you "happy".
The lack of listening to the CUSTOMER is astounding.
the timing of the text message as it related to the singing up on "my account" was very interesting.
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
You're getting this "knee jerk reaction" because how you went about bringing this issue up. Maybe if you try being a little more cordial and stop accusing of us breaking the law and our code of conduct, you will be treated with the same respect.
When I communicate with VZW or any other company to tell them how pleased I am with their service or product I do not tippy toe around and I should not need to when I tell them of areas to be improved.
Including people who *dont* work for VZW, who have just read your post, as well as your link to the code of business...
apparently what triggered the text message is two items. 1) text messaging on your phone and 2) registering for "my account" on line. Neither one of those authorizes VZW to solicite for new services via text messaging.
In addition there is a inconsistancy with how VZW handles marketi...
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What do you expect this guy to tell you?
Scenerio #1: He tells you there is nothing wrong with what has happened. You disagree. He informs you that you are incorrect. Situation ends with an irritated customer who thinks he is right.
Scenerio #2: He tells you it looks like there is a problem. He "looks into" it. He tells you they are going to do XXX to make sure it gets "fixed". He makes you feel like a hero for pointing out a problem and helping everyone. Situation ends with a customer who feels he has done something good, is puffed up, and happy.
Which scenerio do you think mr exec will choose?
You will note how on the E815 marketing VZW specifically notes the limitations on the bluetooth feature as compared to how they marketed the v710. This occured becuase of their code of business conduct stipulated this change due to customers perceptions. It is afterall the customer they are in bus...
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Those who are replying with sarcastic and unhelpful comments are nothing but immature geeks and lawyer wannabe's who think their carriers are some sort of relatives who have to be defended no matter what.
If this is such a common and lawful practive, as you claim, how come i have NEVER received any text messages from Cingular? And how come None of you have said to this guy that you also receive unsolicited text messages from your carrier?
sammy2 said:
I hope you do not work for VZW since you are apparently unaware of page 18 in the code of business conduct. It is on line if you do not have it in your files. this is a serious breach of the code and a possible violation of national and state laws.
i would be interested in hearing from you AFTER you review this page in the code book.
First of all, i do not work for VZW.
Second of all, i *did* read your link, but it had little to do with what i said.
There is a big difference between a company that you do not conduct business with contacting you to sell you something, versus a company that you have voluntarily chosen to do business with offering you more services that they think may ...
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shadedpain4 said:...sammy2 said:
I hope you do not work for VZW since you are apparently unaware of page 18 in the code of business conduct. It is on line if you do not have it in your files. this is a serious breach of the code and a possible violation of national and state laws.
i would be interested in hearing from you AFTER you review this page in the code book.
First of all, i do not work for VZW.
Second of all, i *did* read your link, but it had little to do with what i said.
There is a big difference between a company that you do not conduct business with contacting you to sell you something, versus a company that you have voluntarily chosen to do business with offering
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sammy2 said:
I am very familiar with the do not call list laws which is why I stated may be a violation instead of is a violation. In any case ,these pratices DO violate VZW own code of business conduct as stated on page 18 of their own manual.
So you have requested to be placed on VERIZON's do not call list? If so, your complaint is valid, if not just ask not to be contacted... I don't see why you are making such a big deal out of it. If you like I will personally mail you $.02 to cover the costs of this terrible ordeal verizon has put you through.
Where is the oversight in this protocol? the policy states that this strategy must get approval from top executives who apparently either were not familiar with the code of business conduct or chose to ignore it.
If they ignore it in this instance where else do they ignore them?
RichardM said:
That's right. The only policy being violated is Verizon's own internal policies. The worst that could happen if you file a complaint is that the person who authorized this could be disciplined. But, there's nothing illegal about sending a text message or a sales call to a current customer.
since they don't charge you for them or deduct it from your text allowance I don't see the big deal.
This code of business conduct receives significant reseources to create and great effort to implement and preserve. That is why the CEO signes off on it. Even though this forum has taken great lengths to avoid taking responsibility for the lack of followthrough on VZW part I am absolutely ceratin that will not be the case from the executives and the legal department of VZW. They will be very happy to learn of this so they can immediately correct it system wide and they will personally thank me for bringing it to their attention.
The difference in the responses is the difference between executives who have a broad responsibilities and a vision for...
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Every month VZW initiates various direct mail, indirect mail (bill inserts), and TXT Messaging campaigns for various promotions and offerers to specifically targeted customers. This month the TXT campaign is for customers who have made international calls. TXT Messages have been sent to these customers offering them our international calling package. These campaigns are put together by the marketing department, who operate directly under the president Denny S. I'm %100 positive he is not only fully aware of this campaign, but probably also initiated the order for it to take place. The TXT Message was not only in compliance with the federal and local laws, it was also %100 compliant with our own code of conduct.
If you tal...
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I wish I could have taken this guy's call. I would have had a great time. I love ALL my escalations. It's ALWAYS some idiot wanting something WAY out of policy. ie Account with p/w and note not to give out any info with out it and they don't know the p/w. Orrrr the guy that had a "broken" phone and had just left the store. He claimed it was unuseable due to static and the store couldn't replicate the problem. Notes about him screaming and yelling etc.. I told him the stores make the decisions on FRU's and I was almost going to send him one when I asked to call him on the "broken" phone and he told me he was on it! There had been no static durring the conv...
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sammy2 said:
Through "My account" I did authorize text message for items that directly affect my account
You just admitted that you authorized VZW to send you text messages that affect your account. You may or may not know it, but on your account is a code to allow for international dialing, that is unless you requested to have that removed. Just by having that code on your account, this affects your account.
sammy2 said:
The code of conduct does not distinguish between the individual and the organization. As I quoted it specifically prohibits this type of message unless requested by the subscriber.
The code of business conduct as you quoted it "
TELEMARKETING, U...
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sammy2 said:
They will be very happy to learn of this so they can immediately correct it system wide and they will personally thank me for bringing it to their attention.
That right there is the issue at hand. You're starved for attention. Maybe you have self-esteem issues? You obviously have a need to feel important and to be accepted.
Seek help.
🙂 Have a nice day. 🙂
themike314 said:
You obviously have a need to feel important
That's dead on.
International TXT Message Campaign
Beginning 7/7, a TXT message was sent to customers who have made international phone calls on their mobile phones to a country with discounted new rates on the International Dialing Value Plan. The TXT messages are going to be customized with the country the customer has called in the past and will let them know how to save money making international calls in the future. All calls will be directed to Minacs at 866-306-2016.
Messages:
"VZW_FREE_MSG:" Save money and pay as little as ...
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God Verizon, STOP TORTURING HER!!!
I am certainly not "flipping out" but rather taking measured response to the text message I received.
sammy2 said:
why don't you post your text mail address on the internet so everyone can send you "interesting" information that they are certain you will love to learn about?
Because he would have to pay for those (unlike the text you recieved), and they wouldnt be coming from the company he has chosen to do business with (unlike the text you recieved).
sammy2 said:
I'm certain we could find thousands of firms that would gladly pay for the text messages. Hopw about text message fromthe utility company, automobile, bank, land line phone, supermarket etc. The point is you should have the choice prior to the message being sent out. They should not be able to take advantage of having the address without you permission on how to use it.
Right, but none of those companies did you voluntarily choose to provide your cell service. If customer service called you because they thought something was wrong with your account, or they had a new feature they thought would benefit you, would you complain as well? If the text was regarding a problem on your account, would ...
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