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Bought online, exchange question?


Jan 14, 2012, 12:36 PM
Can't remember, if I do an exchange will VZW send me my replacement first, then I send them my old phone?
Therefore I'm not without a phone? Or are they going to say send us your current phone and when we receive it we'll send you your exchange?
Leaving me without a phone in the interim. Confused

Jan 14, 2012, 12:52 PM
Not sure how Verizon does it exactly, but typically it would be the latter. They need to confirm you sent your phone back before they send you a new one, so you don't scam them out of a phone, right?

Jan 16, 2012, 11:39 AM
In almost all cases we will send you a phone before you have to send the one back. If we do not recieve your equipment back in a timely fashion, (within 30 days) you will be charged full retail for the phone you neglected to return. You also under the worry free guarantee you can exchange it in a local store as well. A $35 restock fee is applied to all products that have been removed from teh original wrapping.

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