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Water Damage

Verizon81

Sep 9, 2011, 10:04 PM
Hello,
verizon replaced my wife and me's android based phones with an alternative device due to ongoing issues. I explained that my wife's phone and battery's water indicator was bright red because my 2 year old dumped a class of water when the cover and battery was out during a reset (battery pull).

She said that was fine and that just because the sticker was blown did not mean the warranty was voided.

I got the new phones today and called again to double check and was told that only if the phone shows water damage after being taken apart will they have an issue with it. Also, the rep stated verizon will just ask for me to send back the new droid x and will not charge us if that is the case.

Is this true? I am concerned because I...
(continues)
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cellphoneguy

Sep 10, 2011, 3:24 PM
All depends what she put in the notes. Vzw rep
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3gee

Sep 14, 2011, 3:09 PM
According to the latest VZW equipment troubleshooting guide. "the liquid damage indicator decal is to no longer be referenced". They are more looking for corrosion now. As long as there isn't obvious liquid damage (corrosion etc.) you should be fine.

VZW Rep
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Verizon81

Sep 15, 2011, 6:31 PM
Thank you so much for the replies...they are truely appreciated. If they find corrosion for some reason do they notify through text or email? I got the text that the devices were received yesterday.
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3gee

Sep 16, 2011, 7:11 PM
Well if they said they will ask you to send back the new phone then they should just call you. If they don't do that then your bill will have an equipment charge between 200 and 500 dollars. But unless you live on the seashore somewhere or your kid spilled on more than just the battery you should be ok.. at least thats what I gathered from the new troubleshooting guide.

Good Luck
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Verizon81

Sep 18, 2011, 12:30 PM
thanks for the feedback. yea the water just got on the open back of the phone and battery.

fingers crossed!
thanks !
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