Llama, TEC definately includes extended warranty. I've had tech support reps file warranty claims on trackballs hundreds of times. I don't know if they're supposed to do that, but i've had it happen.
Or you could always get the water damage indicator wet on the batter *cough, cough*
likely your device is a year past its original manufacturers warranty.
Pro1ly correct...but I pay for the extended warranty...so it should be covered. I guess I need to escalate it then, right?
This isn't an unusual problem. I had a trackball problem and the BB 8830, but I won't tell you how I got it fixed. 😛
Now it really sounds like a TEC replacement to me...NOT an insurance claim.
At this point, if you do a warranty exchange or an insurance claim, you're going to end up with a "very refurbished" or outsource manufactured phone - the kind of quality difference...