Well....
Well... I have been a loyal customer of Verizon for quite awhile now and I just renewed my contract with Verizon by upgrading to the LG enV Touch in September, ok, freakin SEPTEMBER! Well this phone has been giving me problems left and right, it keeps glitching on me and I hate that! I have called them several times, I have replaced it three times already. They offered me the Samsung Rogue, or the LG enV 3. I had a samsung alias before, as well as my ex fiancee, we BOTH had to exchange our phones at least 4 times each. I will never go back with Samsung. LG, I am already having problems with the LG enV Touch which is newer than the enV 3, why would I downgrade? Well Verizon has offered the HTC Eris at $149.99 with a $100 mail in rebate. I thi...
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Suck it up and be a man!
🤣 🤣 🤣 🤣 🤣 🤣 🤣
Verizon is the best don't question their ethics!
🤣 🤣 🤣 🤣 🤣 🤣 🤣
Verizon is the best don't question their ethics!
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In the "Verizon is really starting to suck" message:
"I just ate some Yoplait yogurt the thick and creamy kind french vanilla flavor...and was starting to think about how much verizon is really sucking. I got a bill for $120 for only two lines of service! What a rip right? We have two Motorola Barrage phones and they work everywhere we go with crystal clear voice calls! I'm going to email all the verizon executives about this."
Want to try that again?
"I just ate some Yoplait yogurt the thick and creamy kind french vanilla flavor...and was starting to think about how much verizon is really sucking. I got a bill for $120 for only two lines of service! What a rip right? We have two Motorola Barrage phones and they work everywhere we go with crystal clear voice calls! I'm going to email all the verizon executives about this."
Want to try that again?
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See previous response. You're new here noone replied because they all get it, and knew I wasn't serious. You though are too dumb for a cell phone 😁
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Cellenator said:
See previous response. You're new here noone replied because they all get it, and knew I wasn't serious. You though are too dumb for a cell phone 😁
I think a Tracfone might suit him.
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How can I get out of the stupid contract? And I refuse to pay the Early Termination fee as to them not helping me with my issue.
I'll need a few minutes to formulate a response that won't make you upset.
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epik said:
I'll need a few minutes to formulate a response that won't make you upset.
So here is my response: SugaR-E, pay the ETF and be done with it. Without the ETF you are STUCK! Ha!
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OK, now that I've had some time to ignore the immaturity of the last two sentences in your post, I'll address the rest of it.
First, I'm sorry you're having so much trouble with the Env Touch. As a manager in a store that pulls technical service needs from three nearby states (and the only store for 500 miles in some directions), and as someone who looks at the reports showing what our store works on most, I can tell you that you're one of the rare customers having issues with that phone. I'm not going to tell you that you're wrong to be upset, but I will point out that the issues I commonly see with that phone are related to software updates (or rather, the lack of having done them).
For every person you find who has a problem with ...
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First, I'm sorry you're having so much trouble with the Env Touch. As a manager in a store that pulls technical service needs from three nearby states (and the only store for 500 miles in some directions), and as someone who looks at the reports showing what our store works on most, I can tell you that you're one of the rare customers having issues with that phone. I'm not going to tell you that you're wrong to be upset, but I will point out that the issues I commonly see with that phone are related to software updates (or rather, the lack of having done them).
For every person you find who has a problem with ...
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Very well put Epik. Sometimes customers need to take a look at the actual problem and not bad mouth or find ways to get of the commitment that they signed... No carrier makes the devices, so please speak with the manufacture before you bad mouth any carrier (i say this cause all carriers have customers just like this 😈 ). They are only obligated to give service to the phone. That’s it period !!!!!!!!!! 😈
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That's why I wasn't mad with Sprint for firing those customers who were repeatedly calling in to CS. Eight to fourteen dollars a pop and you are calling ten plus times a month? Click! Good riddance!
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But they support the devices. In that case they should have given me the number to LG then if they really can't do anything about it.
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The last time I read a contract (five years ago when I moved to VZW from AT&SH*T), the fine print stated that they were NOT even obligated to provide service. They were only obligated to make a reasonable effort to do so. I don't remember the wording, but I remember joking with the rep about it because that was about what AT&Crap was doing...if even that.
I knew VZW's reputation, so had no fear of not having a signal. Now if you want my VZW, you'll have to pry it off of my cold dead body.
My wife went to Sprint at the same time, and they called a few days ago to ask if she was satisfied. She told them, "I left AT&T because of their horrible service, and I'd use a carrier-pigeon before I'd even think of going back to AT&T." I just htoug...
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I knew VZW's reputation, so had no fear of not having a signal. Now if you want my VZW, you'll have to pry it off of my cold dead body.
My wife went to Sprint at the same time, and they called a few days ago to ask if she was satisfied. She told them, "I left AT&T because of their horrible service, and I'd use a carrier-pigeon before I'd even think of going back to AT&T." I just htoug...
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Frankly, going from the Envy Touch to any smartphone is not a reasonable request in the first place. They should warranty the E Touch for another E Touch only. This is really getting out of hand. This is why wireless companies should have NOTHING to do with handset sales!
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They weren't offering to move him to a smartphone, they offered him a chance to buy ANYTHING he wanted, and he wanted the HTC Eris and was quoted as such.
If he wanted the Samsung Smooth, they'd quote him $90 after the $50 rebate.
Maybe I'm reading your response wrong, but it looks like you read that he was offered the Eris, when in reality he requested it. Azeron, if I read your post wrong, please let me know.
If he wanted the Samsung Smooth, they'd quote him $90 after the $50 rebate.
Maybe I'm reading your response wrong, but it looks like you read that he was offered the Eris, when in reality he requested it. Azeron, if I read your post wrong, please let me know.
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Thing is I did sign a contract. But what is the point of signing a contract with a phone that is constantly glitching? Answer me that. The phone was fine the first month and a half, but then started to glitch. What am I to do? Exchange it ever month? Like I have stated before. I will NOT go back to Samsung. If you have had to deal with all the crap that I had to deal with, you would not go back either.
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Send your phone in to LG for repair or get a second phone way below cost as your alternative.
You were treated fairly.
You were treated fairly.
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I don't think their is a repair for what is wrong with the phone. But I guess it doesn't hurt to try. Thank you for the advice.
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Ok if there is find a fuc*en book that explains how to fix the fuc*en glitches that I have been dealing with, then you can talk sh*t.
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the fact that you are flipping out validates my point.
You were offered a better deal than the company has to give you, what most managers would give you, and you are STILL bitching.
Either take the offer, put up with your "crappy" phone and keep getting replacements until september, or pay the ETF and leave.
http://www.verizonwireless.com/b2c/store/controller? ... »
4/5 stars average review out of over 9000 reviews.
You were offered a better deal than the company has to give you, what most managers would give you, and you are STILL bitching.
Either take the offer, put up with your "crappy" phone and keep getting replacements until september, or pay the ETF and leave.
http://www.verizonwireless.com/b2c/store/controller? ... »
4/5 stars average review out of over 9000 reviews.
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Yea, I gave it a good rating as well. That does not mean that they are not having any problems with it as of right now. How do you know that most of those people did not have to exchange it? How do you know that those people even care about the glitches if they have them? A lot of people can ignore glitches if they do not use their phone a lot or if they just don't give a sh*t. Do you know those 9,000 people personally? I didn't fuc*en think so.
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again, if you understood ANYTHING about cellphone sales you would know that I cannot reveal anything about customers I've dealt with that is considered proprietary.
So once you are done kicking and screaming in your corner, pay your ETF and go to ATT> since they treat customers like you better, go bless them with your presence.
So once you are done kicking and screaming in your corner, pay your ETF and go to ATT> since they treat customers like you better, go bless them with your presence.
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Who said anything about going to AT&T. I didn't say a damn thing about that. I don't do sales. I do customer service. Sales are just stuck up bit*hes that just want to get commision and do not care about helping people out. I have dealt with people like you. I want you to not complain when you get a phone that has been constantly fu*kin up on you and then not bitch. I work for customer service, and that is the only thing I would want to know. It is more then you selfish sales people know about.
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sorry, not in sales.
I also know what my contract entails so I don't come to a forum and bitch when a company offers me significantly more than they have to.
I am sorry you are having issues. I truly am. but the fact that you know NOTHING about your contract, you're offered an amazing deal on a silver platter and still complain.. If you work in customer service and you give in whenever customers complain.. you won't be there for long.
I also know what my contract entails so I don't come to a forum and bitch when a company offers me significantly more than they have to.
I am sorry you are having issues. I truly am. but the fact that you know NOTHING about your contract, you're offered an amazing deal on a silver platter and still complain.. If you work in customer service and you give in whenever customers complain.. you won't be there for long.
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I've been here for 1 1/2. AT&T likes to keep their customers no matter what. I do not give in. My manager tells me to give in. It's basically the policy here. Our "Saves" department is the one that gives them most of what they want. I do not have that power. Sometimes when people are in a bad situation I will hint to them to get transferred over there so they can be helped out. Don't get me wrong, I love Verizon, but after having to deal with the constant troubles of the Samsung Alias, I am really sick and tired of dealing with crappy phones. I really am. I am done with Samsung, and LG, so far I probably won't go back with them for a while. I might just stay with the contract until Sept. Not so sure yet. I was just really hoping there was an...
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I work for ATT Saves. We dont give customers whatever they want. We still follow the policies as they are written and in your case we would have offered you the exact same thing as verizon. Exception pricing, the discount plus an additional 75$ is the cheapest you would get. so if the phone was 75$ with an instant online discount, and you wanted it for your upgrade we would give it to you for 150$ after a MIR due to we do not have instant rebates over the phone. So with ATT. same deal. its just procedure and the best we can do without getting fired.
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I work in sales. I've always worked in sales for Verizon. What's your beef with sales? There are people in any part of the organization that honor the customer with the utmost respect and dignity, just as there are those who do not. Generally speaking, the people who don't honor the customer with good service don't last in the business. I not only disagree with your opinion of sales reps, I will go so far to say that I'm shocked and appalled that you're given the chance to even speak to a customer.
When an apple is rotten at the core, there's no amount of fruit and skin around it to keep the rot from seeping through.
When an apple is rotten at the core, there's no amount of fruit and skin around it to keep the rot from seeping through.
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I have performed both. Sales in retail. Customer service in retail and customer service in the call center. I will say that there is an adversarial relationship between CS and sales that I did not fully understand until I actually worked in the call center. The best thing Verizon does which relate to this is have call center reps work in retail during holidays to see what madness it actually is. CSRs in call centers often are aggravated because the majority of the customers they get are calling in with complaints so of course their view of sales reps will be skewed. My time in the call center I tried to relate to them that phones don't just sell themselves. If anyone could do sales it would be a minimum wage job. It isn't. Sales peo...
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I've always believed that a lot more customer mentality plays into the sales/service divide than we realize.
A customer is naturally and diametrically opposed to being "taken" by a sales rep. An average buying customer walks into a store in defensive mode. They say no to things. They disagree with paying what they see as "more" - they want a low price, no matter what. They also want their sales person to "hook them up" at the same time. They want you to throw things in at no cost. Most of all, they want to feel like they're the most important customer of the day. That customer, quite frankly, is a walking contradiction.
An average "in need of help" customer walks into the same store wanting someone to fix their problem. They do...
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A customer is naturally and diametrically opposed to being "taken" by a sales rep. An average buying customer walks into a store in defensive mode. They say no to things. They disagree with paying what they see as "more" - they want a low price, no matter what. They also want their sales person to "hook them up" at the same time. They want you to throw things in at no cost. Most of all, they want to feel like they're the most important customer of the day. That customer, quite frankly, is a walking contradiction.
An average "in need of help" customer walks into the same store wanting someone to fix their problem. They do...
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I haven't read the rest of this thread, but I can tell you this: I deal with "this crap" every day, and have been dealing with "this crap" five days a week for the past six years and six months. I see people who have one problem their entire time with the carrier, and I see people who have problems on a weekly basis. I see people who are understanding, and I see people who work the system. "This crap" is what I do for a living, and through "this crap" I've seen some of the best and some of the worst in people.
If you don't like signing a contract, don't. They give you that ability without flinching an eye. There's nothing secret about it. Pay for the phone without a subsidy from the carrier. Have the most control over your monthly ...
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If you don't like signing a contract, don't. They give you that ability without flinching an eye. There's nothing secret about it. Pay for the phone without a subsidy from the carrier. Have the most control over your monthly ...
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Yeah. EVERY call is recorded. If he were truly hung up on, he could call back, request a supervisor and they could pull the call and listen to it to its conclusion.
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You have a great post, and I agree with you. The one thing wrong is that other carriers do have in house options to exchange devices under warranty without sending them to the manufacturer. Sprint has the "advanced exchange" program. Sending to the manufacturer is the absolute last and worst solution because the customer is without a phone during that time.
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My apologies.
When I wrote:
I did not intend to imply all carriers in the US or in any world market. I was speaking generically. I can find other carriers that do have this process, and I can find other carriers that do not have this process.
I apologize for not being precise with my comment.
When I wrote:
Other carriers don't even do this - you absolutely must send your phone to the manufacturer.
I did not intend to imply all carriers in the US or in any world market. I was speaking generically. I can find other carriers that do have this process, and I can find other carriers that do not have this process.
I apologize for not being precise with my comment.
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...carriers stop selling hardware and quit dealing with people like this?
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Exactly. How in the heck would this work if consumers purchased handsets directly from the manufacturers? Wouldn't be calling LG demanding an HTC...that's for certain.
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If people bought phones directly from manufacturers there would be less turd phones circulating and less choice of phones. If phone manufacturers didn't provide good hardware and good service they wouldn't be around long. You would probably be able to enact some sort of lemon law if you returned your phone for defects too many times. Just like everything else it has good and bad. I still say that while the carriers restrict what phones you can use on their networks they are to some extent responsible for the turds they let into the network. I have to say though the deal you are being offered isn't bad.
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This is going to be really interesting to watch over the next 18 months since the Verizon LTE network cannot be limited to carrier-sponsored devices. I look forward to seeing a whole host of Nexus-One style LTE devices where the manufacturer is responsible for the design, software, marketing, and Idiot Support (I mean... customer service) and this is where Apple got it right with the iPhone: don't let the carrier provide any hardware troubleshooting at all, own it all in-house.
Carriers need to take the heat for their products (the towers) and device makers and app builders should support their parts of the ecosystem cradle to grave, just like, say, every other industry in North America?
Carriers need to take the heat for their products (the towers) and device makers and app builders should support their parts of the ecosystem cradle to grave, just like, say, every other industry in North America?
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Well then since you guys seem to know how it works, give me the number to LG so I can take it with them. Verizon has a contract with LG, so if their equipment is not working and they get a customer that has already replaced it 3 times within a 5 month span well give the customer the number to LG, or Verizon bring it to their attention since the phone that Verizon is selling to their customers is not working. Simple.
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LG has a nice web site, here is the link to customer support http://www.lge.com/us/support/index.jsp. The issue here is that the phone was physically purchased at a Verizon store. Verizon is using Verizon employees to sell these devices, so to most people it would seem logical that the company that took the money during the sales transaction would be responsible for the product. This is pretty much standard in every industry, when an LG TV that you bought at an appliance store breaks you don't call LG you go to the appliance store. I find it interesting that the cell phone industry has more restrictions than any other service industry on what equipment you can use with their service but constantly try and distance themselves from the same eq...
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If the OP were unhappy with their phone purchase, this would be an entirely different thread.
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It is not about the unhappiness of the OP, but rather the remedy which she seems to believe she is deserving of.
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So down to business:
Here's the deal: You got an envtouch at discounted pricing in exchange for signing a 2 year contract with verizon. This is why you paid less than 450 for each phone.
Let's assume that you paid the "expensive" price of 200.. but if you have two phones, you have a family plan.. so there is a NE2 credit. So I'll be nice and assume that you paid 150 and not 100.
That is a loss of 300-350 they took in exchange for your signing a 2 year contract. We are now 5 months into that contract (so you still have 19 months if you are keeping track) They are offering you a replacement with an Eris, extending your contract by a mere 5 months and giving you 320 in additional discounts (you're up to almost $700 in discount...
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Here's the deal: You got an envtouch at discounted pricing in exchange for signing a 2 year contract with verizon. This is why you paid less than 450 for each phone.
Let's assume that you paid the "expensive" price of 200.. but if you have two phones, you have a family plan.. so there is a NE2 credit. So I'll be nice and assume that you paid 150 and not 100.
That is a loss of 300-350 they took in exchange for your signing a 2 year contract. We are now 5 months into that contract (so you still have 19 months if you are keeping track) They are offering you a replacement with an Eris, extending your contract by a mere 5 months and giving you 320 in additional discounts (you're up to almost $700 in discount...
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Typical Verizon response?!? I thought I went above and beyond what Verizon would say to him (nothing).
And you have my apologies for my lengthy posts.
Actually, you don't. I know I'm long-winded. What can I say? 🙂
And you have my apologies for my lengthy posts.
Actually, you don't. I know I'm long-winded. What can I say? 🙂
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Long winded is good.. I am the same way in that regard.
I meant typical in so much that you were still nice to them. You're much better at explaining things than most verizon people I deal with. one of the reasons I like your posts.
Oh.. new music player.... Mixzing lite... has a "genious playlist" feature.. and pretty nice widgets.
I meant typical in so much that you were still nice to them. You're much better at explaining things than most verizon people I deal with. one of the reasons I like your posts.
Oh.. new music player.... Mixzing lite... has a "genious playlist" feature.. and pretty nice widgets.
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Nope. You are wrong. I got the phone for free. I upgraded to this phone. I signed a two year contract with a phone that supposedly "worked". I qualify for an upgrade in Sept. of this year. I do not have "one of those voices" due to the fact that I was VERY frustrated. And no. That is not a good deal. They are not going out of there way. I know how it works and it was offered to me twice. Once by the regular customer service and the "saves" department as well. All I want is a phone to WORK! That is all I am asking for. How is it my fault that the phone does not work? I only have ONE line.
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so they took a 400 hit for you.
Because they are switching you out for a new phone for way cheaper than you are entitled to.
As Epik said, the ONLY thing they need to give you is another EnvTouch. They are offering you a new phone at one year pricing.
So accept the amazing offer they are giving you, or shut up and cancel. Either way, grow up
Because they are switching you out for a new phone for way cheaper than you are entitled to.
As Epik said, the ONLY thing they need to give you is another EnvTouch. They are offering you a new phone at one year pricing.
So accept the amazing offer they are giving you, or shut up and cancel. Either way, grow up
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How the hell does it have anything to do with growing up? I HAVE exchanged the phone THREE times already. And like I said you are wrong. They offer you a different kind of phone once you have already exchanged it three times. Or you can keep exchanging it. Nope. I am entitled to it. The phone does not work properly. They are not going that far out. I can give out a free phone to an AT&T customer. They just don't care. There is a difference.
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They have offered you two free replacement options. You are the one demanding something else. So they offer you 1yr pricing towards any new phone, and since your current contract is greater them 1yr your contract wouldn't be extended. Only NE2 would be extended.
At this point the business has been more then reasonable. So if it is making you mad to the point you cannot see reason, then you are acting like a child. Hence the term "Grow up"
At this point the business has been more then reasonable. So if it is making you mad to the point you cannot see reason, then you are acting like a child. Hence the term "Grow up"
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No.. all they HAVE to offer you after three times is a brand new EnVTouch instead of a CLNR.
Giving you another phone is wholly up to the manager. And if they give you a choice it will be for a phone of equal or lesser value. The Eris is MORE expensive. that means there is no way in hell you are entitled to it, even if you were correct (which you arn't)
Giving you another phone is wholly up to the manager. And if they give you a choice it will be for a phone of equal or lesser value. The Eris is MORE expensive. that means there is no way in hell you are entitled to it, even if you were correct (which you arn't)
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Actually now...that has changed. They only have to offer a FRU after multiple FRUs so this is way...WAY beyond. It really should just be an EnV Touch exchanged for a FRU Rogue with a battery and back provided and nothing more. The offer for an Eris, which mind you jumps from 3G Multimedia to 3G Smartphone and doesn't even have the same feature set, is beyond a nice offer at that price.
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While it's nice to see my handle on every post, Phantom1359 is right. The whole three ESNs within 90 days program (Multi-FRU or Multi-CLNR on the inside) has changed. They don't do new phones any more, they send CLNRs from the warehouse with a batter, back, and charger.
The benefit here is no one gets their upgrade taken away (which some of you may know was ALWAYS my pet peeve about the program). No upgrade dates are changed. No warranties are effected.
The down side is the potential for issues with your CLNR. Personally, I've had just about every phone warrantied at some point and never had problems with CLNRs, so I really don't see that this is a problem, but there's that stigma that the phone is crap, so someone it sure to see ...
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The benefit here is no one gets their upgrade taken away (which some of you may know was ALWAYS my pet peeve about the program). No upgrade dates are changed. No warranties are effected.
The down side is the potential for issues with your CLNR. Personally, I've had just about every phone warrantied at some point and never had problems with CLNRs, so I really don't see that this is a problem, but there's that stigma that the phone is crap, so someone it sure to see ...
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AND that person needs to be horse whipped. The Envy Touch is a quality handset. If this were a Samsung Glyde, I would be a bit more sympathetic. If one buys a handset the manufacturer should have to warranty it for the SAME handset within the warranty period. Verizon does CLNR exchanges to make it more convenient than the customer having to send their phone in and wait a month for it to be repaired or exchanged. The fact that the OP is actually IN the wireless industry and wants the Sun the Moon and the Stars is particularly annoying.
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SugaR-E said:
All I want is a phone to WORK! That is all I am asking for.
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If you haven't even dealt with the phone well maybe you should just shut up. How about that smarta*s?
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I have.
like epik said. for every person who's had issues, I can show you 100 who had no problems whatsoever.
like epik said. for every person who's had issues, I can show you 100 who had no problems whatsoever.
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Ok. People have different issues with their phones. I know at least... two more people that have the glitching part. It may not be a big deal to anyone else but it is to me. I want to see the hundred people. Prove it.
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SugaR-E said:
I know at least... two more people that have the glitching part. It may not be a big deal to anyone else but it is to me.
The more I think about it, you've just been haunting this thread complaining about how you've been swindled, and haven't yet even mentioned what the actual problem is. Why are you unhappy with the phone?
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TLDR? And that acronym means what?
Your probably right. He wants an Eris, has been given an opportunity to get it, if he wants it that bad then take the opportunity and get it.
Your probably right. He wants an Eris, has been given an opportunity to get it, if he wants it that bad then take the opportunity and get it.
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Ok get the Eris for $249.99 after $100 mail in rebate. Ok. Online you can get a Droid and an Eris for $200 flat out. Tell me how that makes sense?
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because the 200 requires a 2 year commitment. you cannot get that pricing until 15months from now.
Are you really that out of it?
Are you really that out of it?
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Like I have said before Mr. Dipsh*t, I can get the two year pricing in Sept. So what are you trying to say?
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because you are eligible for an annual upgrade
so you are still 8 months from 2 year pricing
so you are still 8 months from 2 year pricing
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you're 15 months from your NE2 (to get the phone for the cheapest possible price, like how your got the touch for free)
you're still 19 months from being out of contract (your ETF, what you got your discount for signing the contract)
For working for ATT, you have no idea how cellphone contracts work, do you?
you're still 19 months from being out of contract (your ETF, what you got your discount for signing the contract)
For working for ATT, you have no idea how cellphone contracts work, do you?
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Yes I do. Apparently I know that I am eligible in Sept. You didn't know that.
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Yes, because I don't have and Idea what your account looks like.
And that still doesn't change when you are out of contract.
And that still doesn't change when you are out of contract.
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Apparently if you know so much you would have known that, going by that I had SPECIFICLY stated that I got the phone in Sept. I never said it changed it, now did I? I know when I am out of contract. Not that fuc*en difficult to figure out.
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1. You said that you got the phone in september
2. Standard contract is 2 years.
3. You mentioned that your dad and ex-fiancee both had verizon, but didn't say who's plan they were on.
4. Annual upgrades are ONLY available on certain level accounts. You did not say your account met this.
Again, you don't understand how your contract works, or the amazing offer you were given. Why do you expect anyone to pity you when you've only proven your ignorance with every post?
When people call you up at work, do you tell them how to get out of their ATT contract without paying the ETF? if you do, how do you still have a job?
Why in the world would a company let you sign another 2 year agreement when you've already shown you have no ...
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2. Standard contract is 2 years.
3. You mentioned that your dad and ex-fiancee both had verizon, but didn't say who's plan they were on.
4. Annual upgrades are ONLY available on certain level accounts. You did not say your account met this.
Again, you don't understand how your contract works, or the amazing offer you were given. Why do you expect anyone to pity you when you've only proven your ignorance with every post?
When people call you up at work, do you tell them how to get out of their ATT contract without paying the ETF? if you do, how do you still have a job?
Why in the world would a company let you sign another 2 year agreement when you've already shown you have no ...
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Ok, get it straight, I work for a call center and I know where you are coming from, ok? I do not TELL them how to get out of the ETF, but if they are having issues with their equipment or if they have water damage, yea of course I will help them out. AT&T has an early upgrade advantage, so if you are out of all the other options they offer you a few phones at $40 or $80, that is what I am saying.
My ex-fiancee was on my plan. We both had Verizon for two years. We both had the samsung Alias. For two years. Exchanged each phone 4 times. Said "fu*k it" and dealt with it. I was eligible for an upgrade so I took it. He as well was eligible but did not jump at the opportunity and just cancelled his line due to what we had dealt with. My dad is o...
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My ex-fiancee was on my plan. We both had Verizon for two years. We both had the samsung Alias. For two years. Exchanged each phone 4 times. Said "fu*k it" and dealt with it. I was eligible for an upgrade so I took it. He as well was eligible but did not jump at the opportunity and just cancelled his line due to what we had dealt with. My dad is o...
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it was my job to sell phones, and to offer support at said phones.
My company had a giant sign behind the register that said "we reserve the right to refuse service to anyone." if someone acted inappropriately, we told them to leave.
Sometimes the best customers service you can offer to an obstinate customer is to tell them no.
My company had a giant sign behind the register that said "we reserve the right to refuse service to anyone." if someone acted inappropriately, we told them to leave.
Sometimes the best customers service you can offer to an obstinate customer is to tell them no.
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Actually helping the angry customers pays off in the end. All they want is for some one to help them. I've been in there shoes, and sometimes it feels good to help those that are really angry because once your done helping them they can be the nicest people. Some people have more patience then others. Can't deal with an angry customer, don't work as customer service. It's in the job description. And it is *WAY* different in a call center.
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Sorry, but the first thing you learn about face to face dealing with customers is you don't encourage bad behavior.
If a customer is angry that is one thing, and I'll do my best to calm them down and solve the problem. I dealt with angry customers all the time, and i was able to find a solution that they were happy with that didn't break the bank more often than not.
If they are being immature,they need to change how they act before they get helped. If you help them when they are kicking and screaming, they will know (just like an infant) to get what they want next time they just have to kick and scream. They might even try being LOUDER to get what they want faster.
If a customer acts like an adult, even an angry adult, I'll do...
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If a customer is angry that is one thing, and I'll do my best to calm them down and solve the problem. I dealt with angry customers all the time, and i was able to find a solution that they were happy with that didn't break the bank more often than not.
If they are being immature,they need to change how they act before they get helped. If you help them when they are kicking and screaming, they will know (just like an infant) to get what they want next time they just have to kick and scream. They might even try being LOUDER to get what they want faster.
If a customer acts like an adult, even an angry adult, I'll do...
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And yes, the kicking and screaming is learned behavior. how many times have you heard someone make an offhand comment like "Oh I just have to go in there and raise hell and they give me what I want all the time.. you should try it."
If you give into a customer just because they scream loud enough, they're always going to scream when something doesn't go their way. Not only does this cause headaches for reps and loses the company money, but it also means that when they demand something that the company HAS to say no about, they'll blow up even more.
This is why places like Walmart, Kohls, etc who wil basically do whatever you want if you complain are known for having horrible customer service. If all it took to provide customer servi...
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If you give into a customer just because they scream loud enough, they're always going to scream when something doesn't go their way. Not only does this cause headaches for reps and loses the company money, but it also means that when they demand something that the company HAS to say no about, they'll blow up even more.
This is why places like Walmart, Kohls, etc who wil basically do whatever you want if you complain are known for having horrible customer service. If all it took to provide customer servi...
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On January 18th you wrote a review of your phone and you stated that after resolving some issues you liked it. This was before you and your fiancee broke up because you say in the review that he also likes the phone but hates VZW. In several of your posts and in various forums you point out that although you're a VZW customer, you work for AT&T.
Now, less than a month after your review, you say you've had nothing but problems with the phone since you got it in September, you want out of your contract, you don't want to avail yourself of any of the solutions offered you and you want to drag your father and his phones into this whole thing.
And, as if the above isn't enough, your PS profile quote is "the truth hurts. So grow up and DEAL ...
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Now, less than a month after your review, you say you've had nothing but problems with the phone since you got it in September, you want out of your contract, you don't want to avail yourself of any of the solutions offered you and you want to drag your father and his phones into this whole thing.
And, as if the above isn't enough, your PS profile quote is "the truth hurts. So grow up and DEAL ...
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AND on Jan. 22nd, I also posted another issue. The third replacement was finally starting to act better then the phone started to mess up and I was tired of dealing with it. My dad has been wanting to cancel for a long time but doesn't like to deal with anyone from verizon because they are all as**oles to him. I do work for AT&T and they do more for their customers than Verizon does. Thats why since Verizon is "#1" in customer service I thought they would be more of help. The phone screen will turn completely white, blue or black. and will not show anything besides those colors. The phone has been constantly freezing and if I go to my pictures sometimes it will not bring them up and have an error message. The problems just keep growing. The ...
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In the "Verizon is really starting to suck" message:
"I just ate some Yoplait yogurt the thick and creamy kind french vanilla flavor...and was starting to think about how much verizon is really sucking. I got a bill for $120 for only two lines of service! What a rip right? We have two Motorola Barrage phones and they work everywhere we go with crystal clear voice calls! I'm going to email all the verizon executives about this."
"I just ate some Yoplait yogurt the thick and creamy kind french vanilla flavor...and was starting to think about how much verizon is really sucking. I got a bill for $120 for only two lines of service! What a rip right? We have two Motorola Barrage phones and they work everywhere we go with crystal clear voice calls! I'm going to email all the verizon executives about this."
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Right so like I said Man the HELL and stop with your cry baby threads! Plat and you are cry babies who can't manage a wireless account. Mine was sarcasm. Now should we review you responses in that thread? I didn't think so 🙄
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Apparently, I have been told before, I could complain about what ever the fu*k I want to. Don't like it, don't reply. Deal with it. I wanted answers not to be bit*hed at, I'll keep replyin. If you want to keep reading fine. Deal with it. If you don't like it well then get the fu*k out. Simple 😁
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no you want people to tell you that your screaming and wall pounding is justified when most customers would do ANYTHING to be given the deal you were offered.
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No doubt. Whoever made that offer should be busted down to CSR. Totally irresponsible.
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AT&T does more for their customers? Bwaa, ha, ha, ha! That has to be one of the funniest things I have ever read.
Yes, they do things like tell you that "if you drop calls in that area every day, you shouldn't use your phone" or "you should drive home a different way." They told my wife that the problem was because she was "near water" and signals didn't work well near water. Then we went to Tahiti and were out on the ocean on a tour, and those guys had perfect service. I also asked the moronic AT&T rep if they worked well if the signal were coming over dirt, and he said it does. I then informed him that was there was 3,000 miles of dirt behind us, and the signal was coming from over the dirt and not from over the water. His answer? Silen...
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Yes, they do things like tell you that "if you drop calls in that area every day, you shouldn't use your phone" or "you should drive home a different way." They told my wife that the problem was because she was "near water" and signals didn't work well near water. Then we went to Tahiti and were out on the ocean on a tour, and those guys had perfect service. I also asked the moronic AT&T rep if they worked well if the signal were coming over dirt, and he said it does. I then informed him that was there was 3,000 miles of dirt behind us, and the signal was coming from over the dirt and not from over the water. His answer? Silen...
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I really wonder if you have a corrupt memory card. I see them all the time, and they do some of the craziest things ever. I'd back up your data, pull out the card, do a full reset to wipe out your information, and leave your card out for a week or two. See if you have the problem again.
Think logically here. If you've had the same model three times and they each keep having the same issue (at least one), then there has to be something common between them. The phone doesn't have that issue for other people, so it's not likely the phone model. The battery is the same, the charger is the same, the data on the device is the same, the memory card is the same, and the user is the same. Logic would dictate that there's a high likelihood t...
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Think logically here. If you've had the same model three times and they each keep having the same issue (at least one), then there has to be something common between them. The phone doesn't have that issue for other people, so it's not likely the phone model. The battery is the same, the charger is the same, the data on the device is the same, the memory card is the same, and the user is the same. Logic would dictate that there's a high likelihood t...
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Wow, this thread is a whole lotta fun. But I feel the need to comment on this particular post. Several years ago I bought a smartphone on ebay and it didn't work. I sent it back, it was replaced, and the 2nd one didn't work. I thought I was just stupid and couldn't figure out the phone. I took it to Verizon. I was more upset than angry, but I was miserable. The person I dealt with not only calmed me down in about 5 minutes, he spent almost 45 minutes trying to get the phone to work. When it didn't, he asked me how much I thought I'd have to pay to send it back to the seller. I told him, and he credited my Verizon account the cost of the shipping. ON A PHONE I DIDN'T BUY FROM VERIZON. I have never forgotten that experience and I never will. I...
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Have you at least updated to 07 on your EnV-Touch? It fixes alot of the randomly shutting off and glitching issues(not all of them mind you). The phone isnt even a full year old on the market yet! Give it a break! haha. and as for the EnV-3, it has ALOT less issues with it as for glitching but it still shuts off randomly. I say you try the update.And if it still gives you trouble then get the EnV-3 and suck it up(not as nice, but still a pretty decent phone)
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I actually read this thread to the end. How many times can a person read that they should be happy with the choices they are offered? This has become a pointless Thread at this time. The funny thing is it was brought up not to encourage negative behavior but we all feel the need to continuing posting the same options! LOL.
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Man up and enjoy it. You agreed to the imaginary terms and conditions of this thread by reading it through its entirety. Those who provided all commentary cannot be held responsible for your opinion following the reading of this thread in its entirety.
Read it until the end, or take your web browsing elsewhere.
🤣
(I had to, sorry.)
Read it until the end, or take your web browsing elsewhere.
🤣
(I had to, sorry.)
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No need to be sorry. I put myself through reading the whole thread. What else was I going to do with my time???
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I would like to thank everyone for a quite entertaining thread especially Menno and SugarR-E. Sugar, I understand your fed up with your issues and would recomend that you take VZ up on their offer of the Eris. Menno, what is up, you are being quite mean-o. 🤣 Epik, your diplomatic responses were just as entertaining.
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Do the month on this one. 149.99 - 100 rebate = 49.99
or you can get the phone with instant rebate for 79.99. They're actually offering you a better deal than online. I'd say the offer is pretty reasonable.
or you can get the phone with instant rebate for 79.99. They're actually offering you a better deal than online. I'd say the offer is pretty reasonable.
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I have to ask after just seeing this post... which makes everything discussed earlier in this thread a little fishy
https://www.phonescoop.com/forums/forum.php?fm=m&ff= ... »
https://www.phonescoop.com/forums/forum.php?fm=m&ff= ... »
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