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Upgrade date positioning

Chaotix86

Nov 14, 2009, 6:11 PM
Okay I'm hoping someone who works for VZW (CC or COR store) will be able to provide me with an answer on this:

I have an impending upgrade, it's due November 22nd and I'd like to upgrade as soon as possible to one of the Droid devices. I just found out I have to work on the 22nd (which eliminates my window to go as I work 10 hour days) and I'll have to work every day till the following wednesday. My question is: what is the best way to approach asking for a little leeway in this upgrade date, say... 2 days so I can get this taken care of on Friday instead of the following Thursday.

I know a lot of people feel they have an undeserved sense of entitlement so please be frank with me. If it's not something that can be done please say so, b...
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vzwinagent

Nov 15, 2009, 1:35 PM
I doubt that will be an issue. I know doing it 24 hours early is standard policy. Depending where you go and who you talk to, two days shouldn't be a huge issue. I would just go in on that day and explain your situation and hopefully they will take care of you. If not, I know in an agent store they will ALWAYS approve them for us one day early without any issues.
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matonater

Nov 15, 2009, 3:04 PM
just say look here b!tch I want... no... need...no I deserve my phone 2 days early if you dont give it to me im going to switch to US cingular. and the droid is free on a one year contract at best buy so you MUST price match. and I want a bill credit and I was told I dont need to sign up for data since im such a loyal customer data is free on my account. also give me a couple car chargers and a home charger.

then explain how tim from customer care told you that 7pn nights will be added to your account. along with free insurance and intergalactic mobile to mobile and if they dont offer you a bag you immediately call lovetotransfercustomers she will tell you what to do.
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Azeron

Nov 16, 2009, 7:18 AM
Yeah, send him into a store to be fired.
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Chaotix86

Nov 16, 2009, 9:53 AM
Can I have a candy coated, ice-cream horse too, Nice-mister-phone-guy? Pleeeeeeeeeeeeeeease?
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matonater

Nov 17, 2009, 8:10 PM
why would he be fired?
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primus

Nov 15, 2009, 3:58 PM
Depending on your plan, and extra features something can probably be done. Your best bet is to call into customer service, not go to a store. VZW as a company saves money when you order through customer service and thus can allow more exceptions. For instance if right now you are on a plan that is 79.99 or higher you will probably be able to get the phone right now. Also if you currently do not have smartphone (aka blackberry or PDA type device) you also might be able to get it approved right now as there will be a revenue increase for VZW.

It will require supervisor permission (not that you need to speak to a supervisor, but it is something the rep will have to get approved). If you are currently on a cheap plan like 450 mins or below, ...
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Chaotix86

Nov 16, 2009, 1:34 AM
As hinted in the original post I work in a call center myself. Almost a year for one major cell phone company and now a popular fruit based software and hardware developer. I know the drill and the pleas and the manipulation. That's the only reason I was hesitant but you make a very strong case. I'll probably check with them tommorow when I get off work and am reasonably confidant there will be no problems.
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herbf

Nov 15, 2009, 4:08 PM
Why don't you go to Wirefly and see if you can order the Droid today, you'll save yourself $70 over Verizon's store/online price, and if it allows you to process the upgrade today, you'll be locking yourself into the older ETF which is $175. From 11/16/09 onward, your ETF for this phone will be $350.

http://www.wirefly.com/specialoffer.aspx?cid=26987_e ... »

Good Luck.
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vzwinagent

Nov 15, 2009, 5:06 PM
Worst advise ever. Generally you get screwed one way or another with companies like wirefly. It'll just make your life harder dealing with verizon in the future.
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herbf

Nov 15, 2009, 5:59 PM
vzwinagent said:
Worst advise ever. Generally you get screwed one way or another with companies like wirefly. It'll just make your life harder dealing with verizon in the future.


😈 Said like a true Verizon Fan Boy 😈

I have to agree, that trying to save someone $70 and keeping their ETF at $175 as opposed to $350 is bad advice.
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Menno

Nov 15, 2009, 6:50 PM
if you change anything about your plan within 6 months, wirefly will bill you the full retail cost of the phone.

they don't allow you to pick every plan offered by Verizon, just the ones they get paid more on.

Their customer service is HORRIBLE.

saving money isn't always bad, but there is a trad off, especially for the OP because he's trying to get an early upgrade. Plus, if he is renewing with verizon, chances are pretty slim the ETF really should concern him.
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Chaotix86

Nov 16, 2009, 1:41 AM
That's true. As much as the ETF increase sucks for those that want a nice phone, I understand why they are doing it. I don't plan on switching anytime soon as I'm on an established family plan with sizeable plan supporting 5 people. They will probably give me a decent price.
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primus

Nov 15, 2009, 8:12 PM
If he was on a current 2yr agreement the most wirefly saves him is $20. Those are some pretty strict terms to save $20.:
DEACTIVATING THIS PHONE OR DOWNGRADING FEATURES OR THE RATE PLAN MAY LEAD TO ADDITIONAL CHARGES
Our goal is to provide you with the very best purchasing experience possible, including huge savings vs. buying in a retail store. Your phone purchase price was reduced by an Equipment Discount of $200 ($300 for PDA’s/smart phones). By accepting this price reduction, you agreed to repay this discount if, during the 181 days after your new equipment is activated, you:
Fail to pay your balance due to your carrier each month
Disconnect this line of service
Transfer this equipment to another line of service
Change your ca...
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Chaotix86

Nov 16, 2009, 1:44 AM
Yeah, no. Thanks anyway Wirefly!
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Azeron

Nov 16, 2009, 7:36 AM
These Wirefly boys don't play. Man, if I could sign all my customers up and punish them for dropping features or changing rate plans...I would make a killing in commission, assuming anyone were foolish enough to sign up for such nonsense (Jedi mind trick don't fail me now. "This is a great plan for you. You WANT this phone...") Uh-huh. People who think they are sticking it to the carrier usually get theirs in the end. I'm really surprised that no one told this guy to just follow the policy and wait until he is eligible. He signed a two year agreement. These days customers can upgrade after twenty months. It WAS twenty-two. For someone who works in a call center to add an unnecessary call in to CS is sad. (I worked in a call center...
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Chaotix86

Nov 16, 2009, 9:51 AM
Which is why I left open the option of also just handling this in the store, directly speaking to, say, a store manager and rationally explaining the situation. I agree, I shouldn't be clogging up the CS line with needless requests (well it means something to me to not have to wait an extra 4 days, but thats just me).
But, unlike 90% of the folks I talked to daily, I'll actually be able to accept the situation having a solid understanding of why.
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Azeron

Nov 16, 2009, 1:18 PM
Just to be clear: Best solution is to wait until you are eligible. If you are not going wait then call CS. Going into a retail store is the worse option and likely to merely get you upset when the store manager says no. Customer service does not make commissions; Store managers and reps do. You are requesting an early upgrade which means the upgrade will not be commission-able. Think about it. If someone asks you to make an exception which will cost you twenty dollars, how would you respond?
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Chaotix86

Nov 16, 2009, 1:27 PM
That's a good point. I did not know early upgrade exceptions rendered their commission null and void. I guess I shouldn't expect much from them then. 😕
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Azeron

Nov 16, 2009, 10:40 PM
Yes. They only get commission on the upgrade if it is eligible. I feel that CS and Retail are at cross purposes. When I worked in the call center I never sent customers into the store. If I made an exception, I processed it myself and shipped the customer the phone Fed Ex. Because I had worked in retail previously and understood just how much they resent processing upgrades early. So yeah, if you have to have it early CS will be your best bet. All they care about is getting you locked in for two more years.
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Chaotix86

Nov 17, 2009, 2:30 PM
Fair enough, I'll probably just take care of it tonight when I get off work and get it out of the way (plus I want it before Friday).
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VZW Sales Mgr

Nov 17, 2009, 8:31 PM
The new policy is two weeks!
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Chaotix86

Nov 18, 2009, 5:06 PM
I called last night and within 10 minutes they approved the order upfront. $99 with a $100 mail-in rebate (or so she said) and they put it on the bill so I didn't even have to provide a credit card. I was expecting to pay $199 upfront so this was a nice surprise. This morning I got email confirmation of the order and Fed-Ex's website says it's on the way. Should be here by Friday.
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Azeron

Nov 18, 2009, 6:03 PM
Congrats!
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Chaotix86

Nov 19, 2009, 12:30 PM
Thanks guys!
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