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Please HELP! I need out of my contract

Eags

Nov 10, 2009, 8:42 PM
Hey everyone,

I was stupid and bought a blackberry on the bogo about a month ago. I have had my new device about 40 days and have realized the folly of my decision...I didn't think I would be so impressed with the Droid phones but man, I am impressed....

Point being, is there ANY WAY to get out of this contract I signed with my wife a month ago, or am I hosed and now have to wait 1+ yrs to get the new droid?

Thanks for the help.
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cprs

Nov 10, 2009, 9:27 PM
So let me get this straight. You made the decision to purchase a phone at a discounted rate, sign a legally binding contract, and now because something "better" has come out you suddenly have the right to get out of your legal obligations?!?!?
So because of the fact you made a "boo-boo" verizon should suck it up, cut the loss, and let you get another phone at a discounted rate? You had 30 days to decide if you wanted the device, it's not verizons fault that you changed your mind now because a new phone came out. Suck it up and get over it.
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sammy4455

Nov 17, 2009, 4:41 PM
THANK YOU!!!! I WANT TO SAY THIS EVERYDAY ALL DAY TO CUSTOMERS!!!!
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mellowlen62

Nov 10, 2009, 10:23 PM
I love the people who come on a Verizon forum and ask for help in breaking their contracts. Take a special kind of intelligence...
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sparker781

Nov 12, 2009, 9:30 AM
Got love the intelligence of some people. Next thing you know he'll be bashing Verizon because of his stupidity. Go figure!!
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Jayshmay

Nov 12, 2009, 10:56 AM
The only thing I think is stupid is that somebody on Phone Scoop not knowing that Motorola was working on an Android phone since like the begginning of 2009, and that the Droid was coming out. Anybody who comes to Phone Scoop regularly would have known about this long in advance. And thus could have planned they're phone purchase accordingly.
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Azeron

Nov 13, 2009, 8:24 AM
It wouldn't have mattered. Would YOU have seriously believed that Motorola could make a worthy advanced device? Remember the Silver Q? That's all I'm saying. Hell, I STILL don't believe it. I am waiting for the other shoe to drop. Something like: "Droid eats family dog!" Or "Droids spontaneously convert to inert gas leaving Verizon customers demanding new advanced device of their choice and five years free service for their inconvenience!"
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epik

Nov 11, 2009, 1:27 AM
Short of paying early termination fees and losing your numbers entirely, I would reactive my previous Verizon phone, if possible, then sell my Blackberry phones and use the money to help pay for the full retail price for two Droids.

If you're lucky, you might be able to convince someone you need a break and charge you the one-year prices on two Droids, then still sell the old (new) Blackberries. I wouldn't bet on getting the one year pricing.

I work day in and day out in the toy store, so trust me when I know what it's like to have a phone in my hand and a phone on the shelf that I just have to buy. Sometimes, we make the decision to buy something and end up having to live with that decision, or pay more to change the situation. Sti...
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Menno

Nov 11, 2009, 9:32 AM
I was about to say... I was expecting you to lay down the LAW!


Oh, have you found a good music player? I am using Meridian, and it's great for movies, but the music interface is basically the default interface.
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greggmh123

Nov 15, 2009, 2:57 PM
I hear that the iPhone is a good music player!
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Menno

Nov 15, 2009, 3:00 PM
but a terrible phone on a shoddy network (especially around here) and it completely locks you into their ecosystem with your purchases.

I love genius playlists for itunes, but other than that, most of it's "innovations" don't interest me that much.

Oh, and multimedia playback (movies) are MUCH better with Meridian than they are with iphone/ipod touch. (I have a touch)
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greggmh123

Nov 16, 2009, 4:34 AM
My comment was meant as sarcasm, as in "the iPhone is a good music player" but not much else. Because this is a VZW forum, I thought that would be clearer. I was making a dig that it can play music, but because of AT&T's network, isn't good for much else.

I should have finished my comment!
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Eags

Nov 11, 2009, 4:18 PM
Appreciate the advice, thats basically where I felt I stand...

Personally, I am feeling that it may be worth the cash...those things really are awesome!!

Eags
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Jayshmay

Nov 12, 2009, 11:02 AM
Well hey, if you can afford it, and want it that bad, then go for it. It is well specced!
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ARC

Nov 13, 2009, 5:36 AM
Hey Eags. I Have a droid wanna trade?
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greggmh123

Nov 15, 2009, 2:58 PM
Wait three months and you'll hate yourself for doing it, because something more awesome ALWAYS comes along.
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Jayshmay

Nov 12, 2009, 11:00 AM
It took you being the 5th poster to this person to get a response that wasn't rude.
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epik

Nov 13, 2009, 12:07 AM
Well, he didn't seem to have the entitlement mentality. Plus, he could spell and punctuate.
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Menno

Nov 11, 2009, 9:31 AM
Take your blackberry and sell it on ebay or to a friend. There is a HUGE market for contract-free blackberries. You should get a few hundred dollars for it.

Buy a Droid retail and activate it on your line.

That way you avoid the ETF and still get the Droid for a discount cause you can apply your blackberry cost to it.
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epik

Nov 11, 2009, 9:39 AM
I'm all for getting excited about a new phone when it hits the market, but what is it that brings out the worst in people? Why is it that people immediately think to look for a loophole or out in their contract?

This post wasn't as bad as the other, so I didn't have the lay down the law here.
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Menno

Nov 11, 2009, 9:47 AM
I bought my droid (and for that matter my BBerry) at retail. Yes, it's expensive, but I consider both purchases to be good ones.

I really don't get why people think that they can get a free phone whenever they want. Thankfully we've only had one person come in here and try it so far.
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epik

Nov 11, 2009, 10:50 AM
The other day I had someone come in and claim that Verizon tech support was going to let them do a multiple warranty switch from a Dare to a Droid. When I pulled up the account, the notes stated that they were going to do a multiple warranty exchange from the Dare to a new Dare, which didn't make any sense because the Dare is done and there are no new ones anywhere I could find them.

I told the guy it was for the same phone, and he flipped (in a very fake way). Then I told him he probably didn't want to do that kind of exchange anyway, as it takes the upgrade (he was ready for the annual upgrade and the new every two was in May). Then he really flipped, as tech support apparently didn't mention that (as they often do). Since he was fa...
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Azeron

Nov 11, 2009, 11:04 AM
You know when the guy walked he was grinning inside that VZW got "worked".

The OP got a FREE Blackerry and he says he got "hosed" If people were not self-centered what would the world be like?
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epik

Nov 11, 2009, 11:08 AM
I spat on his phone before he left. 😉
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Eags

Nov 11, 2009, 4:16 PM
So maybe I could have rephrased my question slightly differently. I apologize for wanting something better.

I was merely a few days outside of the 30 day window and thought, "hey, there are a few knowledgeable people on this board, maybe I'll check and see if there is any advice out there."

FWIW, I will gladly go buy this phone at cost...but I guess I am a bad person for checking my other options before I do that. I will go ahead and assume that you have never worked anything to see if you could get a better deal, or for that matter, changed your mind on something?

I like my tour, I think its a great phone and it is very functional...I am not trying to "stick it to verizon" and it was on my radar that this would most likely happ...
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Azeron

Nov 11, 2009, 9:38 PM
I like you. Perhaps I over-reacted to the phrase "hosed". F.Y.I. I worked in this business for ten years which was probably about two too many, honestly. I've had phones thrown at me, been grabbed, cursed out and accused of being everything under the sun. So I am a bit raw I suppose. I don't think that I am moral, but I am particularly sensitive to people trying to beat the system, because I spent too much time in a call center seeing them try to make it happen. So I apologize if you are not like the other posters who look for ways to cheat the system. It is refreshing to get the sarcasm rather than the name calling. Thanks for that! 😎
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epik

Nov 12, 2009, 10:39 AM
You too? I thought it was weird that I've had a phone thrown at me. I was walking to my car when a jerk I'd been helping (before I was leaving for lunch) threw his freaking phone at me. It went past my right ear, tickling a few hairs.

I've also had someone push me down before.

Eags (and everyone reading), I think Azeron makes the best point here. I think a lot of the regulars on this board don't get defensive because they're "fanboys" or plain old VZW D-bags (though some here might be). It's because many of us here have been worked over time and time again.

JUST LAST NIGHT I had someone wanting to turn in his Env3 for a Droid, he complained that his LG was crap, and I told him no. Twenty minutes later, he came back in, now w...
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acdc1a

Nov 12, 2009, 10:54 AM
I too worked in the industry for AT&T (back before they were the devil) and Sprint. You wouldn't believe the number of times in 4 years that I had phones thrown at me. Additionally, it was a customer care vs. store war constantly...at both carriers. I had one guy come in, yell and scream at my rep, yell and scream at me, and storm out of the store...I'll tell you he was in his 3rd discounted phone in a 12 month period on a $39.99 rate plan. Long story short he came in with notes from CC stating he could purchase his new phone at the new customer price. 😡 As store manager I escorted him out of the store and asked that he didn't return. He called corporate who put him on the phone with my boss...let's just say in this one case the sto...
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Azeron

Nov 13, 2009, 8:16 AM
Alright! Yeah, having worked in retail AND call center I will tell you right now that most supervisors in the call center just do not want to deal with customers. If they take an escalation they generally give in just to get the person of the phone. That is why you get the mess. Most retail store managers don't play that because discounted phones comes out of their commission or MBO.
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kevinski

Nov 15, 2009, 6:15 AM
While CS is certainly more likely to make exceptions, it should never be assumed (whether by the customer or by the CS rep) that the store is obligated to approve said exception. I usually call the store before guaranteeing anything to the customer, personally. If the store says no, then I'll generally just tell the customer that I need to place the order.
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epik

Nov 13, 2009, 12:10 AM
The guy who got hooked up last night simply by being a prick on the phone with customer care?

He came in today to return the Droid.

Turns out, he liked the Env3 more than he thought...
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Azeron

Nov 13, 2009, 8:18 AM
...and now you have a Droid that has to be broken down for a CLNR. Company loses money and everyone's STI is affected. Priceless! Can't say I miss it, brother.
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epik

Nov 13, 2009, 12:29 PM
Some day... I'll be able to say the same thing.
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kevinski

Nov 15, 2009, 6:23 AM
That's disgusting. What was stopping him from playing with a display model before screwing the company out of a sellable phone? He needs to implement a little something called patience into his decision-making process.
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Azeron

Nov 13, 2009, 8:13 AM
I had a store manager who would fire customers who behaved like that. Man, I miss him! He would hear them cursing one of us out, walk over and speak to them. If they gave him the same guff. He'd pull up their account and cancel them with no ETF. (This was before LNP so no port option). He was a cool dude!
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epik

Nov 13, 2009, 12:32 PM
We still have that policy, but no one ever uses it any more. There are a few customers I'd love to terminate. Frankly, some of them I wonder why we don't, seeing as how they cost us more than their monthly bill. Just last night I had a guy I've been fighting for about five years demand yet another replacement phone or a check from the legal department (both of which he's received previously on numerous occasions). Why don't we just get rid of him and be done with it?
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Eags

Nov 16, 2009, 8:40 PM
Appreciate that. I'm not trying to game the system. I'm just out for a better phone, I will gladly pick up the bill...but as someone else noted, I will be frustrated again in 3 months....such is life. However, I think that in 3 months, there will be some killer apps on the Droid.

I can see where you could get a bit raw over this whole deal. Plus, I would never fling a phone....perhaps poo, but never a phone.... 😁
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kevinski

Nov 15, 2009, 6:20 AM
I've been a customer since 2001, and I've never changed my mind on a phone or even asked for anything that I wasn't already paying for. That's why I always find it so funny whenever a conversation begins with them saying, "I've been a customer with you for a long time..."

As has already been mentioned in another response, it's always a good idea to look on Phone Scoop for upcoming phones. Even I, as an employee, hear more on Phone Scoop about new phones that'll be coming out. It's sad. In fact, I recently bought the HTC Droid Eris, but I was originally planning on holding out for the Pre (assuming that we truly get it). The Droid devices are definitely underrated. Just be sure that you're always very careful with your upgrade. Don't just ...
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Eags

Nov 16, 2009, 8:45 PM
I'll be honest, I jumped at the BOGO because I assumed, as a previous poster identified, that the new Motorola line would be a disappointment....

I have been eligible since June '09, but I guess I wanted to get my wife into a blackberry and out of her 1903827 year old LG flip phone. Turns out I should be more selfish, eh? 😎
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Menno

Nov 11, 2009, 11:38 AM
Meridian is great for movies. tap to pause/start swipe your finger to seek foreward/back.
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Jayshmay

Nov 12, 2009, 11:07 AM
Don't you get an employee discount thought? That should chop soomething off the price of the Droid.

Personally I didn't know much details about the Driod early in the 2009, but I did know that Motorola was working on an Andoid phone from headlines here on Phone Scoop. Sometimes it's just a good idea to wait and see what devices come out.
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Eags

Nov 11, 2009, 4:19 PM
Is there no fee if I do this from Verizon??

I guess I was under the impression that since I have this phone I was stuck with it, even if I paid retail for a new one and they wouldn't reactivate anything but another of the same phone?

I appreciate your advice....clearly, I'm a noob and don't know alot about this stuff.

Eags.
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Menno

Nov 11, 2009, 8:00 PM
There will be no ETF for you switching devices, and it doesn't extend your contract.

As long as you maintain service with verizon, you'll be fine (ETF wise)
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Eags

Nov 16, 2009, 8:47 PM
No fee at all??

I was told today by a rep (I went in to be sure this was all ok by the powers-that-be)...

He told me that I would be charged a $350 fee if I did this?
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Menno

Nov 16, 2009, 9:06 PM
If you cancel her line and set her up with a new phone number to get the droids cheaper you WILL be charged the ETF.

If you buy the Droids retail(549 or whatever they are right now) there will be no fee.
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aisworking2

Nov 12, 2009, 6:55 PM
email me, I can help!!! Adrianeisbusy22@aol.com.
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matonater

Nov 12, 2009, 7:14 PM
how about living up to your agreements
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Yellowrose

Nov 12, 2009, 11:40 PM
Lol, happens everytime a new device comes out! Come out of the woods, lol all of a sudden either the device sux, drops call, on and on or "no one told me about 30 days... makes my head hurt!
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mellowlen62

Nov 14, 2009, 4:22 PM
But, alas, that would change dramatically if the carriers just stopped subsidizing the phones and people bought them outright.
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greggmh123

Nov 15, 2009, 2:55 PM
Could this person be the father of the "consumer" who wanted everything handed to her?
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Azeron

Nov 16, 2009, 7:43 AM
No way. She makes this guy seem very reasonable.
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yeahright

Nov 16, 2009, 9:50 AM
I didn't read through all the replies so if someone mentioned this I apologize... but I would ebay or craigslist your Blackberry and just full retail a droid.
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coasterguy

Nov 17, 2009, 9:38 PM
I did not read thru the replies but, Why don't you pay full retail for the droid and then reset your current phone and sell it on Ebay. I have done that several time a year for the past few years as I like new phones often. Usually get a decent price for the current used phone. Verizon does not care if you do that. 😉
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trucksmoveamerica

Nov 18, 2009, 8:12 AM
You signed up before the November 15th date, so your ETF should be $175. November 15th and beyond the ETF for smartphones is $350.

If you dont care if you keep your number, you could start a new line with the droid at the $200 price, shut your other line down and pay the ETF. Then your total would be $375. After you do that, you can keep your tour for a back up, or sell it on ebay for $200 or whatever and come out of this spending around $150 to $200. Saving almost $300 then paying retail.

And there is nothing sneaky about this. You are living up to the contract you signed, you are paying the ETF and shutting the line down. Just keep in mind the ETF for the new droid would be $350 now. I would suggest spending the $70 extra and o...
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Azeron

Nov 18, 2009, 2:25 PM
That is good advice.
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slckrck

Nov 18, 2009, 10:17 AM
I have personally (recently) have gotten out of a contract and had the ETF's waived. I had a family plan with two lines thru t-mobile which did not have service at my house. There was service down the street both ways but not at my house. With a little bit of patience and persistence, VZW MIGHT be able to do the same. You would have to prove that you live there and there is no service.

With any service agreement, there is absolutely no guarantee that you will be able to get clear service indoors. In order to get the fees waived, service outdoors must be nonexistent or extremely weak. They can only control what happens outdoors. They will send out several service technicians and put you through a lot of waiting. You will have to call seve...
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slckrck

Nov 18, 2009, 10:18 AM
oops wrong thread reply.
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