GOTTA PAY FOR PHONEBOOK SWAPS AND ESN SWAPS
Youre an idiot.
Yes, you are getting charged.
You get the phone in my store, and you're actually getting an ACC or two, most likely I'm not going to charge you anything for it, unless you're a jerk. And even then, when I quote you the price for the phone, it includes those costs in them, and we're still cheaper than the other retailers in the area.
If you buy the phone online, I get 0 for the sale. then you come into my store and spend an hour of my time as I go over how everything works (for free) and then you expect me to use equipment that I have to pay for and transfer your contacts/images/sounds for free as well?
that machine costs my store over $1000 dollars, and then we pay a monthly subscription to keep it up to date, not to mention the costs of the chords.
I am not a customer service rep. I am a salesman. If you're not spending a penny in my store, why should I transfer your phonebook for free?
If you want it done for free you can go to a corp store (nearest one is about an hour away) and have it transferred (unle...
(continues)
Our prices are often the same as online (baring sales weekends) and we even have some models that are cheaper. We also spend a lot of time educating ourselves about our phones.
Not every retailer is the same. I work for one of the largest retailers for Verizon. We're not Mom and pop wireless LLC
If the customer knows that there is a free for the transfer, but you end up waiving it, you might get their business.
But if it was a customer that came to your store, wasted your time going over phones, and then ordered online and waste more of your time because they need you to set it up.. that type of customer is a moocher and as long as you continue to give them everything for free, the customer will buy their products wherever it is cheapest and then come to you if there are problems because (you are nicer)
If the customer is calm and doesn't flip out at the mere mention of the charge, waiving it is entirely possible. How much you pay is up to you.
Plenty of ways to accomplish both of those tasks for free, but you and everyone on here already knows that and that is why you are a Douche