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Additional Line 6mo. Later

MollyMolasses

May 4, 2009, 11:00 PM
My apologies if this has been addressed before, if so, any one have a link to redirect me?

SITUATION:
Currently, I have a Nationwide Basic Family SharePlan w/700mins. which I renewed in Nov. 2008 (total of 3 lines including the primary). My sister is also a VZW customer, who had her own basic account (contract ended last summer, but she had not gone in to renew her contract), is thinking about adding onto the family plan with me.

CONCERNS:
I was wondering if anyone could clarify, or provide more information in regards to these points:

1. Would adding a line now extend my current family plan contract?

2. I talked to a rep. today, and she said that my sister could renew her expired contract now to not lose her $50 credit for a ne...
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justmarried

May 4, 2009, 11:27 PM
Answers:

1- Your familyshareplan contract will not extend due to you adding your sister to your account.
2- She will lose her 50.00 credit if she adds to your account. She can upgrade and use it or request that they notate the account to get the 50.00 credit later. Each line has its own individual contract. Her line contract start date will be different from the rest of your lines on your account.
3 - Secondary lines only get the 2 yr pricing or the 1 yr. They will not receive any credits.

Hope this helps.
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epik

May 4, 2009, 11:43 PM
Notated accounts don't necessarily get you that discount. In fact, someone ignoring the rules gets you that discount. Plain and simple.

If I authorized one of my people to do an NE2 on a line that no longer qualifies for it, both the rep and I could face disciplinary action. They check for it every week. I've been on the conference calls detailing improper New Every Two discounts.
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Davie199

May 5, 2009, 10:55 AM
Also, all manual discounts require manager/supervisor approval. There is really no way around that... For the most part, sups are declining discounts that are above and beyond what the billing system allows.

It would be in her best interest to process the upgrade prior to the assumption of liability and worry about the contract dates when the time comes...
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epik

May 4, 2009, 11:40 PM
1) Adding a line refers to adding a brand new number in "cellphone language." What you're talking about is called "assuming liability" of an existing Verizon line. That would not effect your existing three lines' contracts in any way. Each of your three lines are on separate contracts, regardless of whether or not their contract dates are all on the same day. The only way you would change your three existing line's contracts would be with discounted phones or free minute promotions.

That being said, your sister's line also moving into your account could cause a one-year contract on her line only. There is a chance you might get the line moved without the contract, but it's not something you have control over. Verizon states that ass...
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MollyMolasses

May 5, 2009, 4:39 PM
So, let me get this all straight on this end...

1. In no way shape or form will assuming the liability of my sister's line affect my current "family plan" contract. (I am keeping the same plan w/the same amount of minutes)

Hypothetically, if my contract ends Nov. 2010, and I choose not to renew my contract, but my sister would like to keep her line with VZW, would she be able to assume a basic plan (for example, the $39.99 one)? Would she be penalized in any way?

2. I definitely agree w/the money she'll be saving, it is well worth it to just move her line onto my plan and pay the promotional price that they have going @ the store. Should I just not even mention the $50 credit, since the reasoning/policy behind it is violated when I ...
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Menno

May 5, 2009, 5:22 PM
1. Correct. Your current lines will not be changed in any way. the only time your contract on those lines will change is if you recieve new equipment at a discounted amount, or if you agree to some new "promotional bonus minute" plan from telesales.

Your hypothetical is also correct. If your three lines come up in 2010 and you port out, it would not change your sisters contract in any way. She would need to go to a single line plan, but her contract would still end on the same date. That first upgrade she would most likely get the standard (advertised) upgrade price, but then 20 months after that she would get her NE2 since she was a "primary" line again.

2. In all honesty, it most likely won't be worth bringing up since there ...
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sangyup81

May 6, 2009, 9:47 AM
once again, every phone number has its own contract

there's no group contract
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sangyup81

May 5, 2009, 10:18 AM
There's no such thing as a family plan contract.

Every phone number has their own contract regardless of whether you share minutes or not.

With this said, what the rep wants your sister to do is to get her "New Every Two" upgrade deal and then do an "Assumption of Liability" to move her phone number to your billing account and then change her line to a $9.99 secondary share line.
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justmarried

May 5, 2009, 1:27 PM
So when the customer calls customer service on the 800 line and they notate account to have the 50.00 new every two credit honored in the store, the store will honor it.
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Menno

May 5, 2009, 3:09 PM
Not always. Retailers won't because they can't see notes. Corp stores will only if they get manager approval and the person at customer service will more than likely get reprimanded to ignoring company regulations.

By switching to a family plan, you are saving an insane amount of money per year (as much as 75%). This is why you don't get the NE2 credit. That credit is ONLY there for customers resigning the same contract (or higher) for 2 more years. you don't get the discount if you only sign a one year, only two year agreements.

Just pay the promotional pricing on the phone, and save the hundreds of dollars by switching over to a family plan.
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MollyMolasses

May 5, 2009, 4:42 PM
I understand the reasoning and drive behind a NE2 credit, so at the end of the day, that sort of move to honor a credit for a customer who is not re-signing the same contract is against the rules?

When the rep. told me this option, it was an obvious loophole that didn't seem right. Is this a common problem?
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Menno

May 5, 2009, 5:08 PM
Yeah, it is against the rules because the employee knows that the customer doesn't plan on renewing the contract for a full two years.

It's a pretty common misconception though, especially if the employee is new.
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sangyup81

May 6, 2009, 9:52 AM
the new every 2 credit is based on fulfilling 20 months out of the 24 month contract the person signed originally

the reason why it drops off when the plan amount is changed is purely a matter of the billing system

it's not a loophole or anything like that but a matter of an employee or manager trying to avoid overriding the mechanisms of the billing system too much.... the IT guys would have a fit

by upgrading first and then changing her over, we avoid having to do any overrides with the billing system and everyone is happy, especially the geeks who are responsible for the computer systems
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epik

May 6, 2009, 1:01 PM
It's also based on having been on a plan $35/mo or higher the entire 20+ months AS WELL AS resigning a contract for 24 months on a plan $35/mo or higher.
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sangyup81

May 6, 2009, 2:08 PM
and then after you put in the signature, change it =P
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Menno

May 6, 2009, 2:17 PM
and that is getting around the system to give a credit the line should not get.
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sangyup81

May 6, 2009, 2:36 PM
http://support.vzw.com/features/calling_features/new ... »

Nothing in there about being obligated to a plan $34.99 or higher after the point the customer signs the agreement.

The customer only needs to be on $34.99 or higher up to the point he/she signs the new agreement.

If you see any verbiage that states otherwise, please reply with a link.
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Menno

May 6, 2009, 3:12 PM
I don't know how it is for corp, but if an indirect does this, or if a customer does an upgrade and does an AoL at a corp store, the store that did the sale gets a pretty hefty chargeback.

Can a customer go through with it? more than likely. But that doesn't mean that verizon is ok with it.

If corp can do this without having it taken out of their paycheck the next month... well, I guess I should work at corporate then, cause having it taken from my paycheck when I didn't even know of the AoL sucks.
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epik

May 6, 2009, 11:36 PM
We might get on the naughty list if the price plan is changed later on. You don't want to be on the list.

And to the post before this one, I can't link an internal Verizon link. I can't even get into these forums from work anyway. Plus, I can't post the magalog or Welcome Guide. I can find the page number for you, though.
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MollyMolasses

May 7, 2009, 11:41 AM
So, my little sister couldn't wait to get a new phone, so she went ahead to the VZW store and got the Voyager and continued on with the current plan she had. She told the rep. she had intentions of having me assume liability for her line, as my 4th line on my family plan. The rep. told her to go ahead and take advantage of her $50 credit to get the Voyager, and come back later with me to have me assume liability for her line.

After what you all told me, I would assume there would be more conflicts/resistance to allowing my little sister to receive that credit, knowing that her line will be assumed by me. I am very surprised with how this came out, and I'll let you all know what happens when we go back. Definitely going to make sure I go b...
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vzwinagent

May 9, 2009, 2:27 PM
You won't have any issues. People do AOL's all the time and you can do them at any time. I can see where there could have possibly been an issue trying to do it all at once but you will have no issues at all now. No reason to even mention any recent upgrades.
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