Additional Line 6mo. Later
SITUATION:
Currently, I have a Nationwide Basic Family SharePlan w/700mins. which I renewed in Nov. 2008 (total of 3 lines including the primary). My sister is also a VZW customer, who had her own basic account (contract ended last summer, but she had not gone in to renew her contract), is thinking about adding onto the family plan with me.
CONCERNS:
I was wondering if anyone could clarify, or provide more information in regards to these points:
1. Would adding a line now extend my current family plan contract?
2. I talked to a rep. today, and she said that my sister could renew her expired contract now to not lose her $50 credit for a ne...
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1- Your familyshareplan contract will not extend due to you adding your sister to your account.
2- She will lose her 50.00 credit if she adds to your account. She can upgrade and use it or request that they notate the account to get the 50.00 credit later. Each line has its own individual contract. Her line contract start date will be different from the rest of your lines on your account.
3 - Secondary lines only get the 2 yr pricing or the 1 yr. They will not receive any credits.
Hope this helps.
If I authorized one of my people to do an NE2 on a line that no longer qualifies for it, both the rep and I could face disciplinary action. They check for it every week. I've been on the conference calls detailing improper New Every Two discounts.
It would be in her best interest to process the upgrade prior to the assumption of liability and worry about the contract dates when the time comes...
That being said, your sister's line also moving into your account could cause a one-year contract on her line only. There is a chance you might get the line moved without the contract, but it's not something you have control over. Verizon states that ass...
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1. In no way shape or form will assuming the liability of my sister's line affect my current "family plan" contract. (I am keeping the same plan w/the same amount of minutes)
Hypothetically, if my contract ends Nov. 2010, and I choose not to renew my contract, but my sister would like to keep her line with VZW, would she be able to assume a basic plan (for example, the $39.99 one)? Would she be penalized in any way?
2. I definitely agree w/the money she'll be saving, it is well worth it to just move her line onto my plan and pay the promotional price that they have going @ the store. Should I just not even mention the $50 credit, since the reasoning/policy behind it is violated when I ...
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Your hypothetical is also correct. If your three lines come up in 2010 and you port out, it would not change your sisters contract in any way. She would need to go to a single line plan, but her contract would still end on the same date. That first upgrade she would most likely get the standard (advertised) upgrade price, but then 20 months after that she would get her NE2 since she was a "primary" line again.
2. In all honesty, it most likely won't be worth bringing up since there ...
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there's no group contract
Every phone number has their own contract regardless of whether you share minutes or not.
With this said, what the rep wants your sister to do is to get her "New Every Two" upgrade deal and then do an "Assumption of Liability" to move her phone number to your billing account and then change her line to a $9.99 secondary share line.
By switching to a family plan, you are saving an insane amount of money per year (as much as 75%). This is why you don't get the NE2 credit. That credit is ONLY there for customers resigning the same contract (or higher) for 2 more years. you don't get the discount if you only sign a one year, only two year agreements.
Just pay the promotional pricing on the phone, and save the hundreds of dollars by switching over to a family plan.
When the rep. told me this option, it was an obvious loophole that didn't seem right. Is this a common problem?
It's a pretty common misconception though, especially if the employee is new.
the reason why it drops off when the plan amount is changed is purely a matter of the billing system
it's not a loophole or anything like that but a matter of an employee or manager trying to avoid overriding the mechanisms of the billing system too much.... the IT guys would have a fit
by upgrading first and then changing her over, we avoid having to do any overrides with the billing system and everyone is happy, especially the geeks who are responsible for the computer systems
Nothing in there about being obligated to a plan $34.99 or higher after the point the customer signs the agreement.
The customer only needs to be on $34.99 or higher up to the point he/she signs the new agreement.
If you see any verbiage that states otherwise, please reply with a link.
Can a customer go through with it? more than likely. But that doesn't mean that verizon is ok with it.
If corp can do this without having it taken out of their paycheck the next month... well, I guess I should work at corporate then, cause having it taken from my paycheck when I didn't even know of the AoL sucks.
And to the post before this one, I can't link an internal Verizon link. I can't even get into these forums from work anyway. Plus, I can't post the magalog or Welcome Guide. I can find the page number for you, though.
After what you all told me, I would assume there would be more conflicts/resistance to allowing my little sister to receive that credit, knowing that her line will be assumed by me. I am very surprised with how this came out, and I'll let you all know what happens when we go back. Definitely going to make sure I go b...
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