oo, ok.

i only know about the one here in Huntsville, AL.

how is it there? the culture should be similar, even in another state...

hey queen... I know we got started off on the wrong foot, but I do respect you and think the level of pride you take in your work would make you a good match... I'm in the midwest, but overall, VZW is a great place to work. We just got our annual short term incentive payout last paycheck, which was a very nice bonus... and VZW didn't even have to get a loan from the government to pay it out 😉

They're currently hiring as many other carriers are doing layoffs, and were just able to write a check for Alltel, as some carriers aren't even able to afford to care for their own network. I feel that it's a good, stable company.

The flexibility of the schedule is one of the best that I've seen in a call center environment. They give you w...
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Thank you! That really does mean a lot to me! And yes, that's basically what is happening at my current employer. There is no job security or employee loyalty. I think the main reason is because I do not work directly for ATT, I work for a contractor, which makes it harder because all they want to do is kiss ATT's butt, and will throw a rep under the bus to do so. I have been here for about 4 months, and only have 2 days worth of PTO, and you can't use it because everytime I've tried, it gets rejected. I am also getting bored. I don't like that every call is exactly the same, and I can either help them cuz they are in warranty or not. That's it. I can't help them with bills or credits, I always have to transfer. And because I have been train...
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OMG, that is EXACTLY what I felt like before taking the job. If you basically read that post in an interview, you'd be IN! You're the kind of person they love to have in the call center. I HATED not being able to know that the customer's problem wasn't resolved when they got off my phone, so you have everything available to you to resolve the issue at VZW. There's almost a little too much variety that it can feel a little overwhelming at times, because you're billing, tier 1 tech support, warranty, sales at times (short of actually setting up a new line), along with the usual - friend, psychologist, sympathetic ear. But the customers truly are great. I guess I'm just in the "happy customer" cue, because again today, all these sweet customers...
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Wow! You are so cheerful!

lol, maybe it comes off a little corny at times... today as one customer was hanging up the phone I could hear her say "OH MY GO... click" And here I thought the call went well and I had been so helpful 🤭

Well, if you are already in a call center environment and actually like it then the call center in Albuquerque should be to your liking. They are always hiring it seems. Go for it!