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Verizon Wireless Usage Controls

phonefool

Sep 18, 2008, 6:17 PM
Sales rep at store told me I could control kids usage by paying an additional 5 dollars a month. I set the kid up to use 300 minutes. I was surprised when the kid could still use the phone after surpassing the 300 minutes. Seems the rep at the store was very wrong. The 5 dollars allows you to set a limit and if it is surpassed you get the all power text message telling you the kid went past the minutes. BIG DEAL! The usage controls work good against text messaging which makes no sense because text messaging is affordable. Going over your plans minutes is not affordable. Now I am faced with taking the phone away from the kid again because a sales rep either didn't know the product or would say anything to get me to add a line to the a...
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LordObento

Sep 18, 2008, 6:34 PM
Legally the carrier cannot do a hard stop on preventing use after the limit is reached. If your kids had an emergency after 300 mins was reached and couldn't call. Who would be responsible. Unfortunately wireless carriers can't take the roll of parent. This is usually a disclaimer with Usage Controls, Chaperone, etc. After 300 mins is reached, your phone is to alert you with a text... then it's up to you want you want to do.
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phonefool

Sep 18, 2008, 6:41 PM
Thanks for the info
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phonefool

Sep 18, 2008, 7:54 PM
Lord, it looks like T-Mobile stops the service on the phone if the limits are reached. I think VZW will also but hasn't come to the point yet. The sales rep was wrong to give me incoreect information and putting me in this position.
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jhmlbrgr

Sep 21, 2008, 9:27 PM
Was the sales rep wrong if he gave you incorrect info? YES.

I also have to say that as the consumer you are also responsible for reading about the products and services that you are buying.

I am sick of seeing people post here and take no responsibility for there actions. That is such BS. People need to own up to there mistakes and quit trying to push the blame onto someone else.

Phonefool I am not saying that you were not owning up to your own actions, it is just a little rant about people in general. I am so tired of people coming into my store and thinking that they should get a credit for something that was there fault. You went over the minutes, your kid used 10,000 text last month, your wife traveled to Canada and u...
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vzwinagent

Sep 18, 2008, 9:38 PM
I don't believe that is correct. Something must not be setup correctly. I'm pretty sure you can limit it to the very least that they will only have Verizon to Verizon and night and weekends after they surpass the limits. I'm 99% sure.
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vzwinagent

Sep 18, 2008, 9:54 PM
Well I hate to say that I was wrong. I guess it wasn't explained very clearly to us either. I've not ever sold it but I was under the impression you could restrict the calls. According to documentation it's a threshold and the parent and child will both be notified but calls won't be restricted. That's good to know. The documentation I've seen before didn't specify what "threshold" meant.
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LordObento

Sep 18, 2008, 10:48 PM
Yup, the product is very misleading since T-mobile beat Verizon to the punch. T-mobile can even use this on Blackberry's... Verizon cannot.

The service is flawed too. You can add a blocked # on your list to prevent your daughter from calling her boyfriend forever, but she could just dial the 7 digit number or call 411 to call connect her to call him. Eventually they will perfect it but again... the design is not a hard cut off like T-mobile on the minutes... just a warning. I think the more viable option is Prepaid. Out of cash, no more calls/text.
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jjw0782

Sep 19, 2008, 4:50 AM
If somebody says they can do something they can't, why lie about it?
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jjw0782

Sep 19, 2008, 4:51 AM
Also you are paying $5 for a text message lol. Thats a joke.
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phonefool

Sep 19, 2008, 7:52 AM
Remember VZW offered blue-tooth phone and shutdown the file transfer option because of greed and previous agreements. They did not tell the consumer the file transfer option was shut off and their advertising never hinted this option would not be available. You'd thought they learned their lesson.
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vzman23

Sep 21, 2008, 7:16 PM
get over it.
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rynels

Sep 22, 2008, 3:56 PM
Greed has nothing to do with it. There aren't a bunch od VZW execs. sitting in a room thinking of schemes to make the company more money.
The reason they stopped BT transfers is because of copyrigted songs, tones, etc. being transferred to others at not cost. It's the same reason pirating music using Limewire or Ares is illegal.
Similar to Metallica being a big part of shutting down Napster, but it's not gred, it's their properby being given to others for free (granted Metallica is a much smaller group than VZW).
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vzman23

Sep 21, 2008, 7:20 PM
Don't like how many minutes are being used on the phones? take the phone away. Sounds pretty simple. If you don't want to pay $5/phone just pay approx $20 to up your plan and don't worry about the minute usage.

And with usage controls you can set time frames that do limit if the phone can make calls. So set up your time frame where you kid will make the 300 minutes of calls.
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phonefool

Sep 22, 2008, 9:25 AM
The time restraints only control text messaging and VCAST not the use of the phone calls. This is the problem, they roll new services out ans CSR are not made fully aware of the products. Most CSR's I asked will tell me the service stops the calls from going through and that is wrong.
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jhmlbrgr

Sep 22, 2008, 10:54 AM
No vzman23 is not wrong, you set up certain time periods where the phone can only make and receive calls from "trusted" numbers, those numbers that are on your family share plan. Please read the literature about the services before you go an spout off any more misinformation.
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Celling_it

Sep 22, 2008, 11:12 AM
That is incorrect, the only way you can block calls is with the 20 numbers that you can block, but does your kid really call more than that with any frequency? just block the main numbers that they call
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davie1999

Sep 22, 2008, 11:44 AM
From www.verizonwireless.com/usagecontrols

http://support.vzw.com/faqs/Features%20and%20Optiona ... »


1. Does Usage Controls offer a way to restrict phone usage during school hours or other times I do not want my child to use cell phone?
Yes, you can set up to 10 restricted time periods for each child on Usage Controls. It will restrict the user from sending or receiving messages (including Mobile IM), downloading content such as ringtones or games or using applications including Chaperone and Backup Assistant. Text messages sent between the child on Usage Controls and designated Trusted Numbers within your account will work during time restrictions.

Voice calls are not stopped during time re...
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phonefool

Sep 22, 2008, 5:17 PM
jhmlbrgr said:
No vzman23 is not wrong, you set up certain time periods where the phone can only make and receive calls from "trusted" numbers, those numbers that are on your family share plan. Please read the literature about the services before you go an spout off any more misinformation.



You might want to take your own advice and read the literature because you cannot stop the calls from being placed or coming in with Usage Controls...Usage Controls, that's funny.
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