Call Center Blues
(sorry to spam)
Ok, I work in an AT&T call center. the policies for us, literally, change every flippin' day! I'm wondering is it JUST AT&T's policies that change every day or is it with every carrier?
Ok, I work in an AT&T call center. the policies for us, literally, change every flippin' day! I'm wondering is it JUST AT&T's policies that change every day or is it with every carrier?
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We used to have policies that updated daily but they decided to do away with that database. Now it's intergrated into the main intranet which is updated constantly, moving links, add sub-catergory after sub-catergory and a search engine that brings up 50 responses with a 2 line paragraph that describe what you are looking for but no real info on it or where to find it. It's a really cruel game of hide and seek.
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wow, kinda sounds like what we have. 'Cept ours doesn't really work and is slower than dial-up it seems.
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