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make my job easier please.

mokafoka

Jul 3, 2008, 8:32 PM
first off i couldn't imagine working in sales, that must be tough trying to convince someone to come with us with the potential customer asking questions like "why are you so expensive. sprint offers unl EVERYTHING for the same price. how would you like reply to that? i have people that call in and say sprint's cheaper and att has rollover and sprint has nights starting earlier. i'm like uh, well sprint sucks. haha. no, i do have some things i say but i need some more ideas here. i'm running out.
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allboutvzw

Jul 3, 2008, 8:48 PM
You really have to just level with your customers. Competition is just that these days. Everyone has a thing (AT&T Roll-over) (Sprint cheaper plus earlier night and weekends) (T-mobile myfaves) (Verizon It's the Network). Everyone else needs extras to get business, and Verizon is assuring reliability.

You just have to be real with them, I am assuming that you are with Verizon. Use knowledge for your reason on going to Verizon VS going to Sprint.

Customers like facts as well, when comparing companies. If there are 2 LCD and both look the same about and one is $5,000 and the other is $5,500. If you can educate me on why the higher one is a better buy, I'll get it.
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greggmh123

Jul 3, 2008, 9:24 PM
That has to be one of the most professional replies I have seen on this site. Thank you, it was refreshing not to see the usual "VZW rocks and everyone else sucks" attitude.

To answer the original question, you could print and show them my posts comparing my experience with AT&T vs. VZW for Southern California. If that doesn't scare them away from AT&T, nothing will! I have converted at least 8 people from AT&T to VZW with my experience. Not one has regretted it. My wife keeps telling me I should just go work for VZW.

I look forward to the day when VZW feels pressured enough to give us some of the perks that others have, but for now I guess I'll just have to settle for the best damn service around. Shucks!

Gregg Hill
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AvgJoe

Jul 4, 2008, 9:36 AM
greggmh123 said:
That has to be one of the most professional replies I have seen on this site. Thank you, it was refreshing not to see the usual "VZW rocks and everyone else sucks" attitude.

To answer the original question, you could print and show them my posts comparing my experience with AT&T vs. VZW for Southern California. If that doesn't scare them away from AT&T, nothing will! I have converted at least 8 people from AT&T to VZW with my experience. Not one has regretted it. My wife keeps telling me I should just go work for VZW.

I look forward to the day when VZW feels pressured enough to give us some of the perks that others have, but for now I guess I'll just have to settle for the best damn service around.
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liquidfire

Jul 4, 2008, 9:38 AM
a carriers quality of service should be enough reason to go with them. if they have to throw in all kinds of perks and extras, thats just them tryin to make up for crappy service. plus americans are cheap
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AvgJoe

Jul 4, 2008, 9:44 AM
liquidfire said:
a carriers quality of service should be enough reason to go with them. if they have to throw in all kinds of perks and extras, thats just them tryin to make up for crappy service. plus americans are cheap


Quality of service to me means not needong service to switch out a phone I CHOOSE unbranded and unlocked. Quality of service means not needing service to transfer contact lists on the cheapest phones. Quality of service means different things to different people. Thats why incrediibly ATT and T Mobile still have a huge customer base and keep adding more. While Sprint fades. Verizon is like Apple....Easy "We do it all for you" Marketing.

Some people don't need their hand held.
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allboutvzw

Jul 4, 2008, 11:49 AM
You really are just one negative person and that is sad. You never have anything good to say about anything.

I know I have heard of miserable people but I pity you as a person, a critic, and a user. Your antics are not even criticism, it's mere rubbish.
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AvgJoe

Jul 5, 2008, 10:22 AM
allboutvzw said:
You really are just one negative person and that is sad. You never have anything good to say about anything.

I know I have heard of miserable people but I pity you as a person, a critic, and a user. Your antics are not even criticism, it's mere rubbish.


Wrong I say very nice things about T Mobile, ATT and GSM
I say very nice things about The Nokia N95, I say very nice things about my phone plan and how Roll Over works. I say very nice things about Sprint being best carrier for the money if you live in an area where they work well....


But hey since you Verizon Kool-Aid drinkers see the world solely through Red glasses I can understand why if someone denigrates Verizon they are bad ...
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tnt2k1

Jul 7, 2008, 2:56 PM
Americans are lazy and want everything spoon fed to them and are willing to pay a premium for that - that is where VZW excels.
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greggmh123

Jul 4, 2008, 1:26 PM
Quality of service to me is defined as the primary reason that cell phones were invented...to make phone calls. Well, duh!

Having your cool AT&T phone with all its neat features and not being able to make calls, or as you admit, not being bothered when they drop calls, would be unacceptable to most people who actually bought the phone to use it as a phone.

AT&T has to offer roll over minutes to compensate for dropping calls. They need their perks to keep peoples' minds off the fact that they cannot use their phone to make calls, but it sure plays pretty little songs nicely.
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AvgJoe

Jul 5, 2008, 10:33 AM
greggmh123 said:
Quality of service to me is defined as the primary reason that cell phones were invented...to make phone calls. Well, duh!

Having your cool AT&T phone with all its neat features and not being able to make calls, or as you admit, not being bothered when they drop calls, would be unacceptable to most people who actually bought the phone to use it as a phone.

AT&T has to offer roll over minutes to compensate for dropping calls. They need their perks to keep peoples' minds off the fact that they cannot use their phone to make calls, but it sure plays pretty little songs nicely.


I never said I was "not able to make calls" See how you guys twist things tio support your weak positions? I sa...
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greggmh123

Jul 6, 2008, 1:32 AM
Perhaps I should have stated my first sentence as "Having a cool AT&T phone..." so you would pick up on the fact that I am not speaking solely of YOU, but of AT&T users I know, and you. I thought the post as a whole made that clear. I said you and others could not do so reliably, and I said that I (when on AT&T) and everyone I know on AT&T cannot make calls reliably, or at all in certain areas. YOU admitted you could not do so **reliably** when you stated that dropped calls do not bother you. My point is making reliable phone calls. On AT&T, I got dropped calls EVERY DAY. So did EVERYONE I KNOW who had or has AT&T.

They don't switch because they are stuck in contract, or like you, have been brainwashed into believing that dropped calls ar...
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willv

Jul 11, 2008, 9:41 AM
sprint was in a hole so they gave the unlimited everything for 99.99. honestly answer this....

if vzw and sprint and att had everything for 99.99 which would you chose.

i already know, att.
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Phantom1359

Jul 3, 2008, 9:33 PM
To go along with this comparison...it's the same as a Toyota Corolla vs a Lexus IS250. They are the same exact car but with the lexus you get an expected value. It simply comes down to, you pay for what you get. Competition will exist forever and there will always be struggling companies to undercut everyone and offer more features for less money. However, what good are those features if you can't use them? I know there are people that say "well sprint works better here than verizon" ok...and that will happen in spots...but in a majority of the country...Verizon will win out. Not to mention, if you reach a representative with intelligence, they find a way to fix your issue with Verizon...including having the network team physically go ...
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AvgJoe

Jul 4, 2008, 9:40 AM
Phantom1359 said:
To go along with this comparison...it's the same as a Toyota Corolla vs a Lexus IS250. They are the same exact car but with the lexus you get an expected value. It simply comes down to, you pay for what you get. Competition will exist forever and there will always be struggling companies to undercut everyone and offer more features for less money. However, what good are those features if you can't use them? I know there are people that say "well sprint works better here than verizon" ok...and that will happen in spots...but in a majority of the country...Verizon will win out. Not to mention, if you reach a representative with intelligence, they find a way to fix your issue with Verizon...including
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Phantom1359

Jul 4, 2008, 9:47 AM
You also don't see every customer Alltel has on those boards and you see a lot of speculation. Your opinion is being based on the opinions and speculations of a few instead of the facts of the masses.

And by the way...that was based on local AND national. Take any major city for example. Most people don't just stay put within a 10 block radius or within 5 miles of the city limits. Sprint and T-Mobile are known for having less coverage as you move away from the city. Verizon and AT&T are known for maintaining their coverage throughout the area and having fewer dead spots. Verizon is known, as a fact, for having fewer dead spots in areas they say to have coverage. Not every area is going to be 100% perfect and it never will be. ...
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allboutvzw

Jul 4, 2008, 11:53 AM
Don't let him get you riled up. Avgjoe is just really pathetic when it comes to messing with people an human emotions. I see him post negative responses almost everyday about everything and I am just starting to believe it's because he is overall a negative person with very few happy childhood moments.

I usually just ignore his ignorant and unsupported responses.
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Phantom1359

Jul 4, 2008, 11:55 AM
He didn't and can't get me riled up...I've been around plenty long to see how he is. He doesn't bother me because he atleast can defend his stance at times.
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allboutvzw

Jul 4, 2008, 11:58 AM
It just sad sometimes to watch him take a threadded discussion and ruin it. You would just expect so much more out of people
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AvgJoe

Jul 5, 2008, 10:23 AM
allboutvzw said:
Don't let him get you riled up. Avgjoe is just really pathetic when it comes to messing with people an human emotions. I see him post negative responses almost everyday about everything and I am just starting to believe it's because he is overall a negative person with very few happy childhood moments.

I usually just ignore his ignorant and unsupported responses.


So many practicing without a license...

I have parlayed all those "unhappy moments" into quite a joyful lifestyle as an adult though.
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greggmh123

Jul 4, 2008, 2:20 PM
1) You stated, "You guys assume becasue Verizon supposedly has better coverage nationally that affects those who rarely if ever travel to those places."

Did you consider the fact that just because **YOU** do not travel to a particular VZW-covered area, that there are still people who actually LIVE THERE and can benefit?

Yes, VZW has the "best" nationwide coverage. One need not travel all over the country to benefit from that coverage. All one has to do is LIVE in one of those areas in order to benefit from VZW's great service (ability to make calls and do so without getting dropped).



2) "You need to see things from a LOCAL standpoint...."

I live in Orange County, CA. Have you ever traveled here? No? Well, shucks, I still bene...
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AvgJoe

Jul 5, 2008, 10:40 AM
Y0u used the word I 130 times in your Verizon Term Paper......

Which leads me to believe in YOUR case VErizon is the best choice.......and whats you point as it relates to MILLIONS of non Verizon users who just do not see things the way YOU do 130 times!!!!


You do not represent everyone contrary to your self inflated everyman treatise.
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greggmh123

Jul 7, 2008, 2:41 PM
I like your comeback...you addressed not one point I made about nationwide coverage (one of your soapboxes), which again, is just made of up smaller components, and those smaller components also benefit. All I see is just your stubborn refusal to see that **YOU** are not the only one on the planet, either.

Yes, I referred to myself, but you apparently missed the whole point of my multiple references to the people in all the areas I have visited.

I find it interesting that you refer to yourself and your experience, and that's OK, but if I do it, ooh, bad Gregg. Based upon YOUR experience, you make claims that AT&T is better, but when I do the same thing with VZW, it is bad? You are two-faced there.

Your double standard shows the weak...
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greggmh123

Jul 8, 2008, 2:41 AM
Hey, AvgJoe!

I **finally** met a person on AT&T who has good service, and that is back at her home in Dallas, TX. When she was here (Orange County, CA) for a week visiting us, her AT&T phone dropped calls a lot. In fact, my wife pointed out that it dropped one call four times...in the 3/4 mile stretch from our house to Blockbuster.

So now I have personal experience with a satisfied AT&T customer...as long as she stays at home. Dang...I knew there had to be one out there! But then again, my VZW phone and my wife's Sprint phone both work in Dallas as well as they do here, again proving my point. Dang, I really wanted to praise AT&T this time around...but then I remembered that our phones work in both places.
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rynels

Jul 8, 2008, 7:26 PM
How is this relevant at all?

You constantly state that YOU have 17,000,000 rollover minutes, YOU have a SIM card, YOU use GSM, YOU have the last name Nokia and that YOU hate Verizon.
How can someone state that they had an experience and not relate to themselves multiple times?

And why on Earth did you count the word "I" anyway?
You are a joke.
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greggmh123

Jul 11, 2008, 3:19 AM
Odd, I only counted 12 times that "I" was used!

Gregg
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willv

Jul 11, 2008, 12:08 PM
ouch, someone just got told 🙂
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RyKing

Jul 11, 2008, 1:30 PM
First off I never disagree with the customer. Ill say yes Sprint is a great company however I can show you reasons why your switch to verizon would benefit you. Dont disagree with them telling them other companies suck etc. When you disagree with someone they are already turned off to what your trying to tell them not to mention you fall into the cliche of every other sales person. Talk about the customer and how Verizon will benefit them, their conversations, their productivity. The worst thing somebody can do is say no.
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AvgJoe

Jul 4, 2008, 9:34 AM
mokafoka said:
first off i couldn't imagine working in sales, that must be tough trying to convince someone to come with us with the potential customer asking questions like "why are you so expensive. sprint offers unl EVERYTHING for the same price. how would you like reply to that? i have people that call in and say sprint's cheaper and att has rollover and sprint has nights starting earlier. i'm like uh, well sprint sucks. haha. no, i do have some things i say but i need some more ideas here. i'm running out.


Tell them they can talk to 80 million people at anytime. Tell em they will be able to hear a gnat fart in the backgound while speaking to Mom.
Oh and the best one......67 Million people just CAN'T ...
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greggmh123

Jul 4, 2008, 2:37 PM
"...the possibilities VErizon has...charged you for...."?

Oh, you must mean the ability to make phone calls where your GSM carriers cannot. There is your answer.

I'll happily pay for that.

You have already admitted that you do not use your phone very much and that you do not mind dropped calls.

You HAVE TO SAY that in order to justify staying with your GSM phone.

For people who use their phone a lot to make calls, especially business calls where the clients do not tolerate getting their conversations dropped multiple times, your solution is UNACCEPTABLE. VZW does not have the problems that AT&T has in my LOCAL area, nor in the majority of nationwide areas.

BTW, the people who "freely" switched from AT&T to VZW at my urging ...
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AvgJoe

Jul 5, 2008, 10:16 AM
greggmh123 said:
"...the possibilities VErizon has...charged you for...."?

Oh, you must mean the ability to make phone calls where your GSM carriers cannot. There is your answer.

I'll happily pay for that.

You have already admitted that you do not use your phone very much and that you do not mind dropped calls.

You HAVE TO SAY that in order to justify staying with your GSM phone.


Are you serious. That's the LEAST reason I have to justfy my choice of a GSM Carrier. Its the "PHONES StUPID" I don't HAVE to say anything I volunteer that because It's true but it;s TRUE fpor ALL carriers. Even Verizon has terrible areas. (but I could be wrong according to their map the east coast is SOLID red....

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greggmh123

Jul 5, 2008, 11:47 PM
Well, as I said, I believe that most people buy a cell phone to make cell phone calls. As you admitted, you do not use your phone very much and you do not mind dropped calls, and now you say your main reason for being on GSM is "the phones" and NOT the ability to call people. That is COMICAL! If not for communicating with people, what exactly IS your primary reason for using your PHONE? Music? Buy an iPod! Neat cameras? Buy a digital camera! Oh, you really do want to COMMUNICATE? Get VZW!

Come to think of it, why do you even HAVE a carrier? Why not just buy the cool phone without service, if the ability to make calls reliably is so unimportant to you? That way, you get to carry around a single device that takes pictures, plays music, and ...
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Phantom1359

Jul 4, 2008, 3:48 PM
By the way joe...you need to do some new research. Verizon has opened up Bluetooth profiles on the newest phones (Decoy and Dare that I've seen). You can now do file transfers via BT that you couldn't do before. So come on....if you're going to try and be sarcastic about your point...try not to look stupid too. 😁
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kevinski

Jul 4, 2008, 12:43 PM
I've had this question asked to me before. I give an honest answer: We offered it first, so it was pretty much a given that someone else would try to 1-up us. I then stress the reliability of our network, which, apparently, isn't enough for some people. Really, if they leave to get a better price, then they'll probably be back later. Don't sweat it too much.

It doesn't make sense to reduce prices to match other carriers, because it'll just keep on happening. Yeah, sometimes it sucks being first at something.
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greggmh123

Jul 4, 2008, 2:42 PM
VZW is more expensive, but it is not an outrageous difference. When an AT&T user pays $10/month less than a VZW user, but has to walk out of the house and 200' away to make a call, that little price difference isn't so much of a problem any more.

Of the eight people I have convinced to switch from AT&T to VZW, not one has regretted the move, in spite of some having to pay more, because they can all make calls in ALL of the spots that were dead to them on AT&T.

Another friend constantly complains about his AT&T service, and I and my new converts just hold up our phones and point to the VZW logo and laugh.

Gregg
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mokafoka

Jul 4, 2008, 5:08 PM
damn you guys started going at it about the coverage. coverage goes like this: if they travel, then focus your sale on our service. i'm talking about someone that just lives in an area that sprint/att/tmob works fine and they don't travel. show me some stuff i can say to THOSE customers.
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greggmh123

Jul 5, 2008, 10:51 PM
Well, if I knew anyone on AT%T or T-Mobile who had good service, I'd have something else to say. Everyone I know who does NOT have VZW or Sprint has problem making calls.

It has nothing to do with travel. I have never been to Charlotte, NC, but I'll guess that residents there have better service on VZW than other carriers provide.

Every area to which I have traveled, but where others actually LIVE, has had better VZW service than its competitors. If I never traveled there, they'd still have good service. That's what I mean by having nothing to do with travel.

Unless one takes that pretty little phone toy that AvgJoe uses and walks around to find a good signal, then screws his/her feet to the ground and claims the phone works everywh...
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Mossburg031

Jul 5, 2008, 10:37 AM
you wouldnt go into a BMW dealer expecting to pay chrysler prices. The end
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willv

Jul 11, 2008, 9:34 AM
nice
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tmob08

Jul 5, 2008, 3:37 PM
if GSM is so bad then why does most of the world use it, including Vodafone, verizon's co-owner
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mycool

Jul 5, 2008, 11:59 PM
GSM in heavily populated GSM zones is not bad. It's not terrible, but not great in the USA because not everyone chose to go GSM. If all carriers in the USA went GSM then it would be ok.
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greggmh123

Jul 6, 2008, 12:34 AM
We have AT&T (at least) on GSM here in Southern California, and all we hear is excuses (too close to water, too close to mountains, etc) when we complain about the poor service.

Having more carriers with a technology that works poorly in this area will do nothing to improve the service, unless they literally put a tower on every street corner.

My wife went to Sprint and I went to VZW, and all of our calling problems went away.
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mokafoka

Jul 10, 2008, 10:15 AM
i guess it's all about bullcrapping the customer. service service service!
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60dollarcarcharger

Jul 11, 2008, 1:54 PM
Verizon's upgrade policy is something else they do better... don't forget that
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