What do i do?
I'm am new to phone scoop. I have had my razr for 17 months. The charge on the phone wont charge and its hard for me to get a single to dial out. Took the phone to a vzw store. They wont help me. They said I needed to buy a new phone at retail price. I really don't want to do that since I have had the phone for so long. What can I do? I love the service but my phone is awful
...
newtothis30 said:
I'm am new to phone scoop. I have had my razr for 17 months. The charge on the phone wont charge and its hard for me to get a single to dial out. Took the phone to a vzw store. They wont help me. They said I needed to buy a new phone at retail price. I really don't want to do that since I have had the phone for so long. What can I do? I love the service but my phone is awful
On certain plans, you can qualify for a replacement phone for promotional pricing which is far cheaper than full retail.
Unfortunately, phones do break so I'd bite the bullet and get a new phone under the promotional pricing option. Verizon will not give you a new phone unless you had the TEC insurance extended warran...
(continues)
...
My local store has offered me a refurbished phone at a price of $50.00, I have been offered this two times when I had charging problems with my phones. I also do not have insurance on my phone, the offer was from a tech both times.
...
Razr's batteries start to wear out after a year or so of use, from my experiences. If this is a case, you might buy a new one from ebay. They have them for pretty cheap, and it might solve the problem until your contract is up to get a new phone.
...
I thought he was having problems getting the battery to charge, not holding a charge.
If that's the case, try buying a new charger. It might work well enough to hold you over until your upgrade...which should be about 3 months away.
If that's the case, try buying a new charger. It might work well enough to hold you over until your upgrade...which should be about 3 months away.
...
If your on a high enough price plan you might be able to do an early upgrade. The phones are a few dollars more but it still a great deal.
...
17 months its most likely the battery. You can find new ones online for 20 bucks or so. try that. They only can be charged so many times. So if you charge it everyday or twice a day you are not going to get much more then 15 to 24 months out of it.
...
So today the phone died, it wont turn on. I called verizon from my land line. The only thing they are willing to do is give me a phone at a 1 yr price. That is crazy. The phone is going to be really expensive. I have been with vzw for over 8 yrs now.
...
oh 8 years damn they should give you a free phone and credit you 6 months for your trouble. Would a car dealer give you a new car at half price if you were almost a year out of warranty? Would your tv manufacturer give you half off your tv because it broke after warranty. Would your cordless phone maker give you discount on a phone if it happen with that? Come on!!
...
My 2 yr contract is almost up. The phone wont turn on. I'm not trying get something for free. The phone wont turn on. All I want to do is sign a new 2 yr. How am I trying to get something for free? My 2 yr is almost up
...
almost is not up. They gave you a discounted phone for 2 years of service not 17 months. Sorry I have no sympathy. Get a cheap one on ebay and wait till your 22 month when they let you upgrade. hell they don't have to do it 2 months early but they do.
...
wonder how much it would cost to get out of contract. Do they pro rate the canceling fee?
...
Sprint dew did u read my post? I really don't want to pay $200 dollars for a phone. I have been a good customer to vzw. On my way to ATT.
...
So you will pay 120 to ge tout your contract? People don't make sense. And you being a good customer has nothing to do with it. What you paid your bill. Well that is a given. Thats jsut being a customer. They provide a service you pay. What part of that makes you a good customer? It makes you a customer. People tha tdon't pay their bills are free loaders and not customers.
...
newtothis30 said:
Sprint dew did u read my post? I really don't want to pay $200 dollars for a phone. I have been a good customer to vzw. On my way to ATT.
Yes I've read your post you've been a customer for 8 years which means you must have been very happy with the service. I don't understand why you would run away to ATT just because your phone died 😕 ATT would treat you the same!
...
Sprint Dew,
call customer service and ask if you can do an early upgrade and get a new phone. All you gotta do is say "well then ill just take my line to ATT".
They will do it. Trust me. I would if you were in my store.
call customer service and ask if you can do an early upgrade and get a new phone. All you gotta do is say "well then ill just take my line to ATT".
They will do it. Trust me. I would if you were in my store.
...
I believe so. But not sure best bet is to call them but its not going to be much cheaper then buying a new phone.
...
jesus...this is just ridiculous. In this day and age people are still having stupid issues like this.
Look, you didnt pay for insurance (foolish), so you have no protection after one year. This isn't sprint, vzw can't just bend the rules for you. I understand you have been with them for 8 years, but you still need to protect your self and your investment. I have been with them for 5 years and I have had insurance since day one, because verizon is stingy and they don't like to bend the rules.
Go to craigslist or ebay and see if you can find a cheap replacement for a few months. Also, did you go to a corporate store or an indirect? You and you alone put yourself in this situation. Now its time to take care of business.
Im not t...
(continues)
Look, you didnt pay for insurance (foolish), so you have no protection after one year. This isn't sprint, vzw can't just bend the rules for you. I understand you have been with them for 8 years, but you still need to protect your self and your investment. I have been with them for 5 years and I have had insurance since day one, because verizon is stingy and they don't like to bend the rules.
Go to craigslist or ebay and see if you can find a cheap replacement for a few months. Also, did you go to a corporate store or an indirect? You and you alone put yourself in this situation. Now its time to take care of business.
Im not t...
(continues)
...
cwcanty said:
jesus...this is just ridiculous!
Trust me, He knows! That, and does she deserve a Treo 650?
...
hey, I have a treo im not using...someone might be able to take advantage of it.
Chris
Chris
...
Canceling your contract would be dumb! Think about it....you pay 175 cancelation fee (145 if your contract buyout is prorated, 35.00 activation fee for the new company, and figuring for a cheap phone you pay 30 bucks....thats 200 bucks....they are offering you 1 year pricing where you can get a phone for around 100 bucks.....200 bucks plus all the hassel of trying to switch carries or 100 bucks you sign a new one year contract and you are set??? sounds like a easy choice to me
...
newtothis30 said:
My 2 yr contract is almost up. The phone wont turn on. I'm not trying get something for free. The phone wont turn on. All I want to do is sign a new 2 yr. How am I trying to get something for free? My 2 yr is almost up
VZW gives customers the option to upgrade their phone at a discounted price every 20 months. If you're more than 4 months from your contract end date you're not "close" or "almost done" with your contract.
...
wombough said:
oh 8 years damn they should give you a free phone and credit you 6 months for your trouble. Would a car dealer give you a new car at half price if you were almost a year out of warranty? Would your tv manufacturer give you half off your tv because it broke after warranty. Would your cordless phone maker give you discount on a phone if it happen with that? Come on!!
Your point may be right but our examples are horrible.
CAr dealers never offer free cars for buying warranties in the first place nor do TV dealers.
People really believe phones have no value because they are FREE (according to the Carriers) FREE PHONE!!!
You cannot chum for customers devaluing phones then get angry ...
(continues)
...
AvgJoe how are you helping me? I have been reading lots of post the last few days. i think you respond to almost all of them.
...
AveJoe is an AT$T troll who usually posts that AT&T is better than VZW in almost every post. Brown27 is a Sprint troll trhat runs around and posts that VZW ruins phones with the UI that he and maybe 20 other people care about. and that sprint is so much better.
Neither individual every has anything productive or of any real help.
As to your issue. The phone comes with a 1 year warranty. and as has been pointed out you have no insurance. So you don't have a whole lot of options.
The manufacturer will ignore you cause you have no warranty and tell you to buy a new phone. What i would do is go to a VZW store a real vzw store not a kisosk in circuit city or at wall mart. And talk to the manager and explain your situation.
Be ver...
(continues)
Neither individual every has anything productive or of any real help.
As to your issue. The phone comes with a 1 year warranty. and as has been pointed out you have no insurance. So you don't have a whole lot of options.
The manufacturer will ignore you cause you have no warranty and tell you to buy a new phone. What i would do is go to a VZW store a real vzw store not a kisosk in circuit city or at wall mart. And talk to the manager and explain your situation.
Be ver...
(continues)
...
AvgJoe said:
Buy the hardware at a retail store THEN buy the Service separately. You cannot have it both ways. Offer FREE phones in CAPS to get a commitment then tell them they really are not free when the customer needs another to stay with the commitment.
You know this used to be the case here in the U.S. like 4-5 years ago. You can blame AT&T for starting with the subsidized phone campaign.
...
newtothis30 said:
So today the phone died, it wont turn on. I called verizon from my land line. The only thing they are willing to do is give me a phone at a 1 yr price. That is crazy. The phone is going to be really expensive. I have been with vzw for over 8 yrs now.
So my 57" Mitsubishi 1080P TV just broke man and it's only a year and a half old 😳
I called Dish network and asked if they would buy me a new TV since I can't see my Dish service. They laughed and advised me that they are a service provider and that I should have made sure I took care of my TV. I asked if they would match the deal VZW offers and was told they don't discount television equipment under their contracts, instead they allow...
(continues)
...
Someone on this phoneschoop must be high up at vzw. I got an email yesterday from vzw saying that they apologies for all the people going off on me. Last night I went to the store an got a pearl at new 2 year price.
By the way whoever said that 1 yr pricing is only $50 dollars more than a 2 yr is completely wrong.
Thanks to whoever did this
By the way whoever said that 1 yr pricing is only $50 dollars more than a 2 yr is completely wrong.
Thanks to whoever did this
...
newtothis30 said:
Someone on this phoneschoop must be high up at vzw. I got an email yesterday from vzw saying that they apologies for all the people going off on me. Last night I went to the store an got a pearl at new 2 year price.
By the way whoever said that 1 yr pricing is only $50 dollars more than a 2 yr is completely wrong.
Thanks to whoever did this
Your're Welcome. 😉
...
LOL! Good post, all it takes is "just a bit of common sense!" Apparently seems to be lacking these days. I only WISH my cable provider would GIVE me a BIG SCREEN TV FREE, lol..
...
wow
get insurance or quit your crying....you think any other cell company is going to cover you after the warranty is over???
get over it.....people cry about everything.
get insurance or quit your crying....you think any other cell company is going to cover you after the warranty is over???
get over it.....people cry about everything.
...
My thought would be to log into My Account on VZW.com and upgrade. Before I moved I did a one year upgrade for a KRZR and it was 39.99. Also, call in to customer service. I personally cannot stand going into any stores outside of getting my handset serviced. I think everybody in the store is just about new acts and if you are already a customer they treat you like crap. That applies to all carriers.
Call them up and get the upgrade. If they don't ask to speak to a retention specialist and they will give it to you.
Cheers,
Call them up and get the upgrade. If they don't ask to speak to a retention specialist and they will give it to you.
Cheers,
...
Also, if you have been an 8 year customer with a good payment history they will help you... You may need to call a couple of times to get what you want but work the system. You're just a number to VZW so work them over.
...
Thank u adilus. I think you might be the only nice person on this site. I'm not trying to rip vzw off. I just need a phone that works.
...
Hang on I am not being mean by any means. But you just said that you didn't want to take the 1 year discount they offered you which would have been a good price. Well below the full price of the phone and the ETF you would pay. But you didn't want to take it! Did I miss something?
...
...
ahh. I don't think it was mean. It was straight forward and sorry if that offends you. But it is the truth.
...
I gotta say Wom... you were a bit mean. You usually are spot on but not this time... thats why I chimed in.
...
I may have missed something then. He said they offered him the one year deal which he didn't want he wanted 2 years. But yet will run to att and pay an ETF of around 100 or more because he didn't want to pay full price or the 1 year deal? I dunno.
...
Yeah, I was kinda confused about that myself, but you remember how your mom would tell you its not what you say its how you say it...
But anyway, I think she's(?) sussed out now.
But anyway, I think she's(?) sussed out now.
...
Sorry I get a little mad when people claim the good customer and run to the other carrier when one thing that isn't their fault comes up.
...
wombough said:
Sorry I get a little mad when people claim the good customer and run to the other carrier when one thing that isn't their fault comes up.
Why should that bother you? People do what they want to do. She asked for help. You attacked her and you wonder why people run. If you worked for Verizon I would run as well.Sometimes paying the ETF is worth it.
...
I didn't attack her thank you. I made a straight forward comment. If people cant handle it then they should go back and live with their parents.
Read the whole thread. She was given every option she could all she wants is something that can't happen right now. So that tells me she doesn't want help she wants what she wants and thats it.
And att wouldn't do anything different for her either. You buy a phone from them and it breaks 17 months later so sorry. So should someone blame att for it and say they are leaving because of it. Its stupid and childish.
Read the whole thread. She was given every option she could all she wants is something that can't happen right now. So that tells me she doesn't want help she wants what she wants and thats it.
And att wouldn't do anything different for her either. You buy a phone from them and it breaks 17 months later so sorry. So should someone blame att for it and say they are leaving because of it. Its stupid and childish.
...
wombough said:
I didn't attack her thank you. I made a straight forward comment. If people cant handle it then they should go back and live with their parents.
Read the whole thread. She was given every option she could all she wants is something that can't happen right now. So that tells me she doesn't want help she wants what she wants and thats it.
And att wouldn't do anything different for her either. You buy a phone from them and it breaks 17 months later so sorry. So should someone blame att for it and say they are leaving because of it. Its stupid and childish.
Straight and forward can be offensive to most people.
"oh 8 years damn they should give you a free phone and credit you 6 month...
(continues)
...
Because about 20 post before that told her what to do. And then she pulled the I been a customer for this long. Who cares. They are not going to change their policy for that. Now if it was a billing issue, better offer from att or something like that then yes the 7 yr things comes in. They want loyal customers then they need to offer deals to them if they want them to stay. If they don't then they don't offer any. She was given many options but all she wants is 2 year contract which no one can give her.
...
And the free phone thing I would agree with you if you walk in the door and see price 0.00.
But you don't you see the full price and then the discounts. every carrier does this.
But you don't you see the full price and then the discounts. every carrier does this.
...
wombough said:
And the free phone thing I would agree with you if you walk in the door and see price 0.00.
But you don't you see the full price and then the discounts. every carrier does this.
The IMPLICATION and Largest type is the word FREE.
Every American Carrier does this and I am against it. I believe the phone and service should be separate like Landlines,Cable, and Internet services. That would prevent issues like this totally. No one would expect to get a phone from their carrier any moe then I expect a computer or TV from my cable provider/
...
called customer support. I told them I have a 59 dollar plan. They wont do what u said. On my way to ATT. I do have 1 question. Are ALL VERIZON employees ass holes? I was really nice on the phone and I told them I had a 59 dollar plan. Still nothing. How is it possible that verizon wants me to go on ebay and buy a phone. VZW is the worst. They sell me a phone and a 2 yr contract and the phone is junk after 17 months. The Curve for $99 sounds good. Why doesn't vzw have the curve?
...
u could get a phone for fifty bucks but you're to stupid to listen to anyone, go to att and stop being an attention whore!
...
come on that really was not called for. Well to be written.
They are not assholes they are following company policy. Go get that phone and see what att does if it dies after 17 months. They will do the same as Verizon. nothing.
They are not assholes they are following company policy. Go get that phone and see what att does if it dies after 17 months. They will do the same as Verizon. nothing.
...
wombough said:
come on that really was not called for. Well to be written.
They are not assholes they are following company policy. Go get that phone and see what att does if it dies after 17 months. They will do the same as Verizon. nothing.
Not so fast. After 18 months on ATT you can indeed upgrade on a $60 a month plan. I am on a $39 2 phone family plan and was offered an upgrade at 18 months. Been month to month for a long time though. Never took advantage of it.
...
wombough said:
she can upgrade for a one year contract. Just not a 2 year one.
Which means she cannot get a phone or has to pay more? Well that;s policy. I m so glad I don't work for a large company anymore. We make on the spot "policy" changes to serve the customer better.
She should just pay the ETF and find another home for awhile. Some people can never be satisfied and want everyone else to take responsibility for thier actions. Some even pay for "Im a screw up" insurance. Go figure.
...
yeah means she doesn't get as big of a discount. And some rules should be bent like you say and some should not because the your last statement some will never be satisfied unless the outcome is what they want nothing less!
...
I don't think she wants to stay with verizon and is using this as an excuse to convince herself to leave. No carrier will do what she wants verizon to do and unless she hears what she wants to here she says no one is helping her. So its not the employees in this case it is HER!
...
Nevermind, I get it now. Reminds of a caller that wanted to go from a CU400 to a Blackberry Curve, or he'd leave us (at&t) for Verizon. I was like, "Are you out of your ****ing mind?!"
...
wombough said:
I don't think she wants to stay with verizon and is using this as an excuse to convince herself to leave. No carrier will do what she wants verizon to do and unless she hears what she wants to here she says no one is helping her. So its not the employees in this case it is HER!
No one has to "convince" themselves to switch carriers or needs an "excuse".( Especially since you can port your number)You place far to much importance in Carrier loyalty. People go where its cheaper and better for themselves. For her its ATT or T Mobile or Sprint right now.
Verizon's great Customer Service lost a customer.
It happens. Someone could have saved her. Someone should have saved her as a customer.
...
me thinks something is fishy here. I know that if this customer came to my kiosk and there wasn't liquid or physical damage, I would have offered a 50.00 fru. If the customer still refused, I would offer the annual upgrade (2yr price with 2yr contract and resets NE2, if the account was "my account" enrolled).
If that still wouldn't appease the customer...then the customer wasn't realistic in their expectations. Believe me, I get those all the time coming from other carriers too.
"Yeah, could you believe I have been with ATT for 7 years...through a couple buyouts, and they want me to sign a contract just because I want a new phone?!?"
Me...yeah...and?
Customer. "Well I told them I would just switch to another carrier."
Me...
(continues)
If that still wouldn't appease the customer...then the customer wasn't realistic in their expectations. Believe me, I get those all the time coming from other carriers too.
"Yeah, could you believe I have been with ATT for 7 years...through a couple buyouts, and they want me to sign a contract just because I want a new phone?!?"
Me...yeah...and?
Customer. "Well I told them I would just switch to another carrier."
Me...
(continues)
...
newtothis30 said:
I do have 1 question. Are ALL VERIZON employees ass holes?
Not all, but most of them are. Then again, so are Sprint's reps.
...
chocolateman85006 said:newtothis30 said:
I do have 1 question. Are ALL VERIZON employees ass holes?
Not all, but most of them are. Then again, so are Sprint's reps.
Nah if anything I would call Verizon employees arrogant. They believe their own press.
...
Sadly, no two people can agree on anything. Then again, they're not the only ones that do that.
...
newtothis30 said:
Why doesn't vzw have the curve?
CDMA technology is a very small market relative to GSM.The largest Phone makers can make more money designing and selling phones for GSM technology.
Eventually the more successful phones trickle to the CDMA market. But it's a matter of economics of scale. Would you rather sell to 300 Million customers or 2 BILLION?
...
CDMA is just as big as GSm now adays. Well not that big but close. The problem is the rest of the world that uses CDMA doe snot use the same freq as the US. Like Japan's AU they use 1700 mgh. Others use in the 2000. They are spread over more freq then GSM is.
...
wombough said:
CDMA is just as big as GSm now adays. Well not that big but close. The problem is the rest of the world that uses CDMA doe snot use the same freq as the US. Like Japan's AU they use 1700 mgh. Others use in the 2000. They are spread over more freq then GSM is.
CDMA is not even close in size of subscriber base. China alone has as many GSM subscribers as the entire world of CDMA subscribers!!!!
There are approx 375 million CDMA subscribers (all frequencies) world wide. There are over 2 BILLION GSM subscribers (different frequencies) world wide.
There is not much work involved in adding a frequency to a phone, In fact most GSM phones have ALL the frequencies for any provider in the world...
(continues)
...
there are only 4 bands world wide for GSM. Here we go. China is allot CDMA themselves. Please do some research in this. There are ober 130 countries that have deployed or are deploying CDMA. ITs growing fast.
...
"China is the largest single GSM market in the world today, with more than 370 million users, followed by Russia with 145 million, India with 83 million and the USA with 78 million users. In India, mobile has even become the fastest selling consumer product - pushing bicycles to the number two spot."
http://premium-mobile.com/content/2-billion-gsm-user ... »
"With subscriber results in from Informa Telecoms and Media's World
Cellular Information Service for 1Q 2006, 3G Americas reports today that
cell phone users across the globe choose GSM 10 to 1 over any other
wireless mobile technology. The customer base for the GSM family of
technologies - GSM, GPRS, EDGE and UMTS/HSDPA - grew by nearly 120
million additional subscribe...
(continues)
http://premium-mobile.com/content/2-billion-gsm-user ... »
"With subscriber results in from Informa Telecoms and Media's World
Cellular Information Service for 1Q 2006, 3G Americas reports today that
cell phone users across the globe choose GSM 10 to 1 over any other
wireless mobile technology. The customer base for the GSM family of
technologies - GSM, GPRS, EDGE and UMTS/HSDPA - grew by nearly 120
million additional subscribe...
(continues)
...
wombough said:
http://www.cdg.org/worldwide/cdma_world_subscriber.a ... »
Exactly! 400 Million vs 2 Billion GSM users.
Which market would you rather have as a customer?
...
I don't want a 1 yr. I want to sign a new 2 yr. I don't want to spend much for a phone. There is a big difference in price you know.
...
Yes I know but your losing us when you say you will pay an etf and go to att. Which will be more then the 1yr price. Not to mention activation charge.
...
Unfortunately it is what is is. Unless you are at your NE2 timeline, your only option is the 1 yr upgrade price which will involve a new 2 year agreement. This is why 2 year contracts suck.
...
Don't worry about it. I don't work in the industry... just a consumer... well was a consumer. I'm a Vodafone Esp. customer now but I had VZW for almost 6 years or so.
But seriously, as a consumer, the Retention Group is your best friend if you are just getting the nob from everybody else.
Good luck and honestly I'm surprised your RZR lasted this long.
But seriously, as a consumer, the Retention Group is your best friend if you are just getting the nob from everybody else.
Good luck and honestly I'm surprised your RZR lasted this long.
...
LMAO ok 99 plus activation of 36 = 135.
ETF of lets say 100.00. = 235.
Verizon phone with 1 yr agrement 39-100.
Cost to move to att 135 - 200.
Am I still missing something people?!!!!!
ETF of lets say 100.00. = 235.
Verizon phone with 1 yr agrement 39-100.
Cost to move to att 135 - 200.
Am I still missing something people?!!!!!
...
Its about the same price. But ATT is 7 dollars cheaper a month. I can get the curve or the cheapest samsung phone vzw sells. What would u do? By the way ATT works great in my area.
...
nah gsm sucks and if you get this emotional over a pos razr, i think a bb is way to complicated for you 🙄
...
Hey I hate GSM and love data so att is not even an option to me. You been with verizon for 8 years for a reason. You need to take a breath and think about it. phones die just like anything else and 17 months is a long time. I don' think I ever had a phone that long. Not cuz they break but things do happen to them. You can't put this on verizon.
...
newtothis30 said:
Its about the same price. But ATT is 7 dollars cheaper a month. I can get the curve or the cheapest samsung phone vzw sells. What would u do? By the way ATT works great in my area.
IF ATT works great in your area switch try them out. You have nothing to lose. The only network coverage you need to care about is where you will e using it. It does not matter if Verizon has coverage where the buffalo roam if you don't go there.
Wal Mart has even better deals then ATT on the Tilt. $229 No Rebate No forced data plan.
GSM does not suck..CDMA does not suck. Its all a matter of where you are and what features are important to you. I prefer GSM becasue of the flexibility of buying and using...
(continues)
...
your starting to sound like the old avgjoe!! Good. And she does have something to loose she is still in a contract.
...
I almost went to the SERO program myself but when I knew I was leaving I let it go. Plus the Katana II is one hell of a phone.
...
yeah sero is awesome 1250 min, unlimited data, 6 pm nights, pick 3,m2m, unlimited txt, all for fifty bucks! The Centro is great too!
...
I thought the Centro was a bit too small for my fingers (I'm 2.2m, 19 stone) but it is sharp looking.
This is the phone I'm using and it is getting the job done.
http://tienda.vodafone.es/movil/nokia/n73_internet_e ... »
This is the phone I'm using and it is getting the job done.
http://tienda.vodafone.es/movil/nokia/n73_internet_e ... »
...
Platypus said:
At least get Sprint not that crappy att 🙄
Att is fine. Sprint is fine. Go with what works the Best for you where you live and what features you need.
...
i can see it now you're running to the att store because you can't launch an app 🤣
...
Everyone I know had sprint. They all left cause customer service was the worst. VZW people are ass holes but sprint employees just are not that smart. They have the worst customer service of any company in operation today.
...
I've actually had great experiences with VZW people just as long as you know what to expect from different people.
ie... don't get support from stores unless its an authorized maintenance shop.
ie... don't get support from stores unless its an authorized maintenance shop.
...
as I have already said so many times CS is the last reason to get a phone. You don't call CS but maybe 10 times in 2 years. You use your phone everyday. So you need to get your priorities straight.
...
Yeah but one of those 10 times a year could be a real issue. Most carriers require you to send a phone somewhere to get it fixed...ok, so maybe you get a loaner phone. But maybe you won't. VZW keeps replacement phones for that purpose...so the customer won't have to be without service.
What's that worth to ya?
What's that worth to ya?
...
1. do you or any of your friends/family have any extra phones theyre not using to activate in the mean time? that will not change your upgrade eligibility. you will be eligible at 20 months. 2. maybe you are eligible for an annual upgrade. what plan are on a plan of 49.99 or higher. 3. did you take the phone to a direct store and was it looked at by a tech? if it was looked at by a tech what exactly was the problem. if it wasnt damaged they should have given you a replacement for 50 bucks
...
So many tings were told to her what she can do. And I am thinking she doesn't wan tot do anything but complain how bad verizon is and she is leaving to att because of her phone broke and verizon won't bend the rules for her.
...
no I just don't want to pay for a 1 yr contract. I want to start a new 2 yr. The phone is 17 months old. I'm not leaving just yet. I would love to get the razr 2 or the lg touch
...
Like I said get a cheap phone off ebay or from a friend and use it for a few more months then you are fine. You can't just start a 2yr contract whenever you feel like it. There are policies in place just like in any business. Its like going to a gas station that give 7cents off gas on Thursday wanting it on Friday because you missed it.
...
But my phone BROKE (its no more), It was not my fault. Been with vzw 8 yrs, This phone is 17 months old. I don't want a crap phone. I want to start a new 2 yr and pay a 2 yr price. The phone is 17 months old.
...
i am trying to give you options. what priceplan are you on? how many minutes to do you have?
...
you are eligible for an annual upgrade then. that will get you 2 year pricing with a new 2 year agreement. the only thing you wont get is the ne2 which in your case is an extra 50.00 off that pricing. there will also be a 20.00 processing fee unless you do it thru my account. go into my acct, then go to your phone area then upgrade to a new phone then show upgrade discounts. that will show you the pricing you will get thru my acct
...
Hey dalily, just an FYI. The $20 early upgrade fee is only in certain markets. I'm in the NE and we have never charged it.
...
I was just giving the poster all the info they might need. I work in the NE Customer Service, I thought there was a $20.00 processing fee with the annual upgrade for that market unless they're a VIP customer? Do you work at a direct store or what? The M&Ps says there is for the NE area though
...
yeah yeah you said that. It does not change the fact its a phone they break. Verizon is not responsible for it breaking just as you are not. However since its 17 months with no insurance you are responsible for replacing it if you don't want to take the options they have for you. Contracts are contracts what don't you understand. Its 2 yrs not a year and half. They allow you to upgrade at 20 months. That is pretty nice of them. How many other things have broke that was replaced by the company that made it or you bought it from.
Again another thing to think about. Would walmart replace a 14 month old tv I bought from them just because I shop there all the time? And pay them for what they sold. me. Can you come to terms of the real world ...
(continues)
Again another thing to think about. Would walmart replace a 14 month old tv I bought from them just because I shop there all the time? And pay them for what they sold. me. Can you come to terms of the real world ...
(continues)
...
wombough said:
Again another thing to think about. Would walmart replace a 14 month old tv I bought from them just because I shop there all the time? And pay them for what they sold. me. Can you come to terms of the real world and how it works?
No but Costco would!! 🤣 🤣 🤣 They replaced an 18 month old Plasma I had. Ot wasn't broke. I just "wasn't satisfied with it anymore" That was their policy. (They have since changed it on TVS and electronics to 6 months. But EVERYTHING else you buy there can be returned at any time you are not satisfied.
...
Your missing the point! When Verizon sells you a phone on a 2 year contract they are loosing money on the device (they are selling it to you for less then they payed for it). Yes I know that Vetrizon makes alot of money, yes I know that they have 55 million people paying each month for service, yes I know that they could easily make an exeption and give you a new phone....But how does that make business since? the more they take a hit on phones, the less money they have to make sure all the customer service reps are based in the united states and speak english, the less money they are going to have to invest 3 billion a year to make sure you can connect on calls, yada yada yada.......Yes Verizon is all about the money....but find me a com...
(continues)
(continues)
...
Been lurking for awhile, but had to pipe up on this one.
1st. Someone asked you, but I didn't see a direct response; Did you have a tech look at your phone and tell you anything like liquid damage, physical damage...etc? If you already answered this, I apologize for reasking.
2nd. Truly sorry you are having trouble with your handset.
3rd. If there isn't any physical or liquid damage and the phone was not owned by someone before you, then VZW's policy is you should qualify for a replacement phone with a 50.00 fee (no contract).
So again, as long as there is no physical or liquid damage...and the phone was not "used", then the replacement phone would be your option. If you are upgradable, then you would be offered to upgrad...
(continues)
1st. Someone asked you, but I didn't see a direct response; Did you have a tech look at your phone and tell you anything like liquid damage, physical damage...etc? If you already answered this, I apologize for reasking.
2nd. Truly sorry you are having trouble with your handset.
3rd. If there isn't any physical or liquid damage and the phone was not owned by someone before you, then VZW's policy is you should qualify for a replacement phone with a 50.00 fee (no contract).
So again, as long as there is no physical or liquid damage...and the phone was not "used", then the replacement phone would be your option. If you are upgradable, then you would be offered to upgrad...
(continues)
...
Does Verizon pro rate ending a contract early? Im 17 months into a 2 yr?
...
in case anyone has read the above post and would like to know how it works, if you signed a contract with VZW after 11/16/06(maybe it was the 15th? not sure) you will have a variable early termination fee (ETF). The way this works, is that for each full month you complete after your contract start date, your ETF is reduced by $5. So after 5 months it is $150, after 10 months it is $125, after 15 months $100, and so on.
If your contract started before 11/16/06, it is a flat $175
If your contract started before 11/16/06, it is a flat $175
...
Did you read any of my posts? I can't seem to get an answer from you...
...
When companies are unreasonable and you want the problem solved, you need to contact an attorney. I represent Prepaid Legal Services, Inc. Briefly, we provide for an affordable monthly fee access to attorneys for just this kind of situation. Contact me off list at profsci@gmail.com or call me at 561 676 1205 to discuss further.
Alan Sills
Alan Sills
...
Actually, i'm doing quite well in the business. What would make you think otherwise? The fact that I read your post, saw that you have an obvious need for assistance beyond yourself and offered it? Look up the company (www.prepaidlegal.com) on the web and you'll see who we are. I can personally attest to the fact that it helps to improve peoples quality of life. Be skeptical if you wish, but I've seen the value of our services. And, if you're open-minded, you might as well.
Alan Sills
561 676 1205
profsci@gmail.com
www.prepaidlegal.com/hub/alansills
Alan Sills
561 676 1205
profsci@gmail.com
www.prepaidlegal.com/hub/alansills
...
So i checked it out. Its only 26 bucks a month. Are you are real lawyer? Thats not much money. So how much does the company pay u per case. Cant be much
...
Actually, I am a marketing representative. My background includes teaching (high school science and college as well); writing (i have authored 4 books - mostly study guides) and educational consulting. When I found PPL, I saw a service that helps people and a way to earn some extra income. Out of the $26 monthly fee (and there are nearly 2 million members nationwide now), $8 goes to the member law firms - that is how they are paid. Each member firm receives between $100,000 and $1,000,000 per month to provide the services detailed on prepaidlegal.com. As a marketing representative, I am paid when I market memberships. You can learn more by visiting my PPL site or by visiting asills.buildlastingsuccess.com. If you want to contact me "off list...
(continues)
(continues)
...
are you serious? lmao! did you read the above posts? i and other people gave this customer options and plenty of them
...
So not totally reading this whole post or possible scenarios here are your options. Typing this on my pearl while taking a number 2 so don't mind the errors.
1. If you are on a single Line of 900 minutes or higher you are eligible for an annual upgrade.
2. If you are the primary on a share plan you are eligible for an annual upgrade.
3. You can deal with it for three months til your upgrade comes by using that, old, or used/purchased equipment.
4. Tier 2 has an out of warranty replacement program. Try to use your tenure as a customer to your advantage. Last I recall. Its a 50 dollar replacement for refurbished equipment.
5. 1 year contract price plus rebate for damaged without insurance policy. Best out of all provi...
(continues)
1. If you are on a single Line of 900 minutes or higher you are eligible for an annual upgrade.
2. If you are the primary on a share plan you are eligible for an annual upgrade.
3. You can deal with it for three months til your upgrade comes by using that, old, or used/purchased equipment.
4. Tier 2 has an out of warranty replacement program. Try to use your tenure as a customer to your advantage. Last I recall. Its a 50 dollar replacement for refurbished equipment.
5. 1 year contract price plus rebate for damaged without insurance policy. Best out of all provi...
(continues)
...
