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ATT overtakes Verizon in JD POWERS ratings

AvgJoe

Jul 25, 2007, 7:34 PM
2 GSM providerss on top. Could this spell the beginning of the end of Stoic, charge for everything, crippled BT, one GUI for all, we are are not the best anymore Verizon?

Oh how things change.

http://www.marketwatch.com/news/story/us-wireless-ph ... »
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brandonabe

Jul 25, 2007, 7:37 PM
No
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New_2_T-Mobile

Jul 25, 2007, 8:11 PM
Well all saw that in the att forum, there is know need to troll over here. verizon is the best overall carrier, anybody with a clue realizes that.
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wombough

Jul 25, 2007, 8:16 PM
overall to means price to. And we all know verizon is the most expensive. I am sorry I dont relize they are the best carrier overall. That is a broad statement considering their company in the wireless world. They are great but so are others.
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New_2_T-Mobile

Jul 25, 2007, 8:35 PM
What other carriers are great?

Sprint, nope dreadful awful cs makes sprint not worth having.

Att, nope inferior network period don't care what any reports say we know it’s not as good as Verizon.

T-Mobile, improving coverage but still sucks, never will be a serious competitor in data...sure they bought some spectrum but not enough to be taken serious.

Alltel, charges for roaming not nationwide.

Verizon is the best overall carrier.
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SystemShock

Jul 25, 2007, 8:47 PM
New_2_T-Mobile said:
Att, nope inferior network period don't care what any reports say we know it’s not as good as Verizon.

Actually, the report that the ATT fanboi who started this thread is talking about wasn't even about network quality, it was about customer service.

And what he's so proud of is that ATT beat Verizon by one point (101 vs 100) in CS, while being rated 'Average'. Woooeee. πŸ™„

JD Power also did a national survey about CALL QUALITY (i.e. the network) in March, and in that one, ATT/Cingular got SLAUGHTERED, coming in dead last in three out of six national regions. Verizon won or tied for first in every national region. πŸ™‚

So, even going by surveys, yeah, Verizon has the ...
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New_2_T-Mobile

Jul 25, 2007, 8:52 PM
Damn that is sad dude comes over here trolling and brings nothing....that's worse than all these Sprint trolls who are desperate for customers.
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wombough

Jul 25, 2007, 9:52 PM
Ok whatever you say. yes sprints CS sucks. Network is on par with verizon I dont' care what anyone says I have used them both and prefer Sprint. Maybe were you live verizon is better but not were I have lived in the last 5 years.

Alltel. Roaming. Sorry I don't go anywere near the places that they charge for roamins so that doesn't matter to me. And were I live their coverage can not be neat. Sorry they do have the largest Network by square miles. That is sayng alot since they are only in 33 states.

Tmobile and Att. They are GSM and I can't stand talking on GSM so you get no aurgument from me on them two.
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New_2_T-Mobile

Jul 25, 2007, 10:01 PM
sprint network is not on par with verizon, sprint roams all over the place because their native coverage blows..and call clarity is not on par ether, plus indoor coverage sucks too. plus their fifty percent rule makes having them as a carrier suck even more, not to mention they're axing customers who call cs to much do their ****y customer care.
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wombough

Jul 25, 2007, 10:06 PM
ok your are talking out your A** now. I have used Sprint all over. Their native network is more then verizon. Look at the maps. And I have proved this from bieng in the military and seeing first hand who roams more in areas. Not all over the country but allot. I traval allot. 50% rule? never affected me they won't bother you unless ever month for months you roam over 50%. And I thin their new plans dont' have 50%. And if you call CS 50 times a month you are retarded and don't need a phone. I am not defending spritn I just droped them due to an issue but will not bag on them on areas you have no proof.
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New_2_T-Mobile

Jul 25, 2007, 10:13 PM
show me proof that sprint native network is more than verizon. or show me how sprint has more capacity than verizon cuz they dont.
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wombough

Jul 25, 2007, 10:15 PM
do it your self go to each of their webites and look at a map. Click on verizons netork there is a option for that. Then look at sprints. I have done it and they are close but sprint is a little bigger. Like they are in all of west TX and verizon is not. There are other states I can mention. I am at work right now since its noon my time. But when I get off I will post it for you if you arn't capable of figuring it out and looking at it from a open minded point of view and not verizon is King and the best!
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New_2_T-Mobile

Jul 25, 2007, 10:20 PM
🀣 Yeah sure I remember all that bs you were trying to get us all to swallow before. 🀣
Sprint churn is the worse for a reason bro, the way you defend sprint is ridiculous, but whatever.
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wombough

Jul 25, 2007, 10:23 PM
I am not defending sprint. That comment shows you are clsoed minded. I said it is personal on what carrier people like. Sprint's churn is mostly from nextel. But whatever. Its not BS look at the maps. I can care less who has the bigger foot print. hell alltel has the largest network per square miles. Want to argue that too? It doesn't matter. But don't jsut say crap jsut because. Do some research with an open mind and see.
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SystemShock

Jul 25, 2007, 10:25 PM
Sprint's churn was kind of bad even before the nextel merger. You can't really blame it all on nextel. 😒
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wombough

Jul 25, 2007, 10:29 PM
true. but ok there up a few more percentage point then the others. People act like they are around 10%. But they still have 30 some million subscribers. So they can't be that horrible.
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SystemShock

Jul 25, 2007, 10:36 PM
Maybe they're not totally terrible, but you have to understand that churn is actually a very crucial and powerful statistic.

For example, at the end of Q1 2007, Sprint reported a churn rate of 2.7 percent. Now, 2.7 percent, you think, "Well, that doesn't sound that bad." But, actually it is. Because that is the percentage of customers leaving per month, not per quarter.

Put another way, it means that Sprint is having 1.4 million customers every MONTH walk out on them. Which comes out to over 4 million a quarter, and nearly 17 million per year.

With that many people running for the exits, it is almost impossible to grow the company. In fact, it's almost impossible to avoid shrinking, especially if churn like that is lo...
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wombough

Jul 25, 2007, 10:37 PM
What was verizons?
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lilgabe1

Jul 26, 2007, 8:13 PM
Less than 1 percent.
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SystemShock

Jul 25, 2007, 10:44 PM
Verizon's churn for Q1 2007 was 1.1 percent overall.

I think it was around 0.9 percent if you were counting postpaid (contract) customers only.
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wombough

Jul 25, 2007, 10:46 PM
so that = to how many are leaving the best network in the country?(according to some on this site) If it was true it would be 0!
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SystemShock

Jul 25, 2007, 10:49 PM
I think Verizon having about one-third the churn rate of Sprint is quite an achievement, don't you? πŸ™‚

In any case, there are always going to be people who decide on things other than the network... price, phone selection, etc. They go somewhere else, then find that maybe it isn't so good, and often come back.

Given how fickle people are, a churn rate of around 1% is incredibly good. Can't get much lower without implanting pain chips into people's necks to keep them from leaving. 😁
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wombough

Jul 25, 2007, 10:51 PM
Oh I agree. I am just pointing out if one is as good as everyone hypes up verizon no one would want to leave. Its all a matter of location and personal experiance.
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SystemShock

Jul 25, 2007, 10:55 PM
I think people 'hype up' Verizon because they've been disappointed with other carriers and Verizon ends up being the first one to provide them with good service.

I don't think anyone thinks Verizon is 'perfect'. I find myself criticizing them often over stuff like data plan pricing, phone selection, crippling bluetooth, how lame their prepay is, etc. And their CS recently let me down (first time). But I've never really had a complaint with them over their network, that's for sure. It is incredibly good out here in California. 😎
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wombough

Jul 25, 2007, 10:59 PM
Yeah I don't doubt it. But I will say people think they are good because there advertising is by far the best. Alltel is good if you ever saw there comercials. But verizon is the best in that area hands down! And allot believe what they hear. Why do you think ATT is doing decent. They believe that they have the fewest droped calls. And we all know how true that is!
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SystemShock

Jul 25, 2007, 11:13 PM
Yeah, ATT is definitely overrated. But there is something to what you say... their commercials are pretty good, and they're always on, everywhere. 😳

Nice talkin' to you, btw. I need to go take care of a few things. Good evening from Cali. πŸ™‚
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wombough

Jul 25, 2007, 11:20 PM
same here take care! Godd afternoon from Japan!
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BlondeBombshell

Jul 25, 2007, 11:46 PM
I love verison users, they think that they are superior to any other company. Cracks me up. At least us AT&T users get some free entertainment 😁. Oh, and maybe why we have so many comercials, is because we actually make money, so we can afford them 🀣 Just a thought. 😁
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AvgJoe

Jul 26, 2007, 1:00 AM
The customer of the future, The youth buy PHONES not service.

Call quality is not on top of their list of phone priorities, FEATURES are. BT is, Native GUI is.

They can make calls on ANY Network with reasonable consistency. What they cannot get on every network is better prices and fully featured phones with ALL the features working as the manufacturer designed.

The days of cell phones being just cell phones are gone and with that Verizon's way of doing business. There is still an arrogance among those Verizon employees thats a holdover fomr better times. They will come around.

Bet on it.
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wombough

Jul 26, 2007, 1:46 AM
True. But here is something else. Which is proven everyday on here. People get brainwashed by advertisment. And verizon does it better then anyone in the business. Young people are to damn lazy to do research and make a informed decision. Like so many people on here. They just talk talk talk and don't have a clue!
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AvgJoe

Jul 26, 2007, 10:29 AM
wombough said:
True. But here is something else. Which is proven everyday on here. People get brainwashed by advertisment. And verizon does it better then anyone in the business. Young people are to damn lazy to do research and make a informed decision. Like so many people on here. They just talk talk talk and don't have a clue!

NOTHING proves your statement like th iPhone. A $600 toy when there is the N95 which if they did do rsearch and were tech savy they would buy instead,

The iPhone would have been much better in Verizon's market the way its clipped. The phone is a dud, Many Ebayers got burnt trying to sell one. Many are still unactivated,,,,,,,,,,
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SystemShock

Jul 26, 2007, 11:13 AM
I like the N95 too ('cept for the limited talk time). It deserves more attention in the US than its getting. I'm not gonna hate on it just 'cuz it's GSM. πŸ™‚
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AvgJoe

Jul 26, 2007, 11:40 AM
Im in a "moderate" reception zone according to ATT's excellent coverage map. We are on a month to month with 1800 "roll over " minutes in the bank on a shared 550 a month plan.


I could not find any coverage map so exact with Verizon. We thought about switching but we are so used to buying phones and switching cards, file transfers are a breeze. The convenience and freedom keeps us from switching and possibly having better service in our little moderate area. which is only around 2x2 miles.

BTW carrying an extra battery solves that issue with the full featured N95 Something you cannot do with the iPhone
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SystemShock

Jul 26, 2007, 12:06 PM
Yeah, but the iPhone's talk time is triple that of the N95, to be fair.

Overall, I like the iPhone too, though I wouldn't want one. It brings smartphone functionality to the masses by making all that stuff very accessible and easy to use. Anyone's mom could be a 'power-user' on an iPhone. 😁

The nicest thing about the iPhone though is that it forces the other phone makers to up their game, regarding software. Moto, Samsung, Nokia, and everyone else could be doing better there, and Apple really pointed that out.

That said, no 3G, no voice dialing, no video recording, no MMS, ATT's network... no thanks. Maybe 'iPhone 2'. ☹️
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AvgJoe

Jul 26, 2007, 12:43 PM
Nope there is nothing about the iPhone that is not already out there except for a touch screen which is gimmicky at best and really serves no functional advantage over keys. I am surprised Appple did not align with VErizon. They both enjoy the proprietary control over their hardware and software, ITunes wants to convert all WMA files to MP3 without asking. DRM is a joke I would not buy any content that has DRM attached any more then I would buy a phone that did not act as a drive in everyday in my system when connected.

I just don't see the advantage Iphone has. The WOW factor will be and is short lived. The N95 kicks its ass. REAL GPS, not google maps, REAL camera, Battery life is a non event when you carry more batteries, ATT network...
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SystemShock

Jul 26, 2007, 1:01 PM
No, the iPhone really is a breakthrough in some ways, though the overall package is flawed.

Let's put it this way... I know people who work in Motorola, in the cell phone division. They're pretty much crapping their pants right now, and its all because they get how much better the iPhone Multitouch interface is than what they've got. πŸ‘€

Like it or not, there's going to be a convergence on the iPhone UI, as most major phone makers attempt to imitate it. Expect to see an unending parade of 'iClones' over the next few years, to the point where you want to scream. πŸ˜•
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lilgabe1

Jul 26, 2007, 8:12 PM
Nextel didn't have big churn issues before it's merger with sprint...
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lilgabe1

Jul 26, 2007, 8:11 PM
Just because sprint's map says that they have coverage there doesn't mean

a. They actually do.

b. It's any good, particulary in buildings.
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SystemShock

Jul 25, 2007, 10:07 PM
Totally have to agree on the indoors reception thing. I had Sprint, and they sucked inside of large stores, friend's apartment buildings, etc. Apparently 1900 MHz just does not get it done going through walls, a lot of times.

It was a major reason why I left them. ☹️
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wombough

Jul 25, 2007, 10:11 PM
True True. However 1900 is better call clarity then 800. So their are trade offs. But verizon has 50% of their towers that is 1900 also. So dont' think all of verizon will have this great reception in buildings because they use 800.
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SystemShock

Jul 25, 2007, 10:15 PM
I've heard elsewhere that Verizon is mostly 800 MHz... sure seems to be in my area. And call quality hasn't been a prob.

Maybe if I was really into data, Sprint would seem more attractive to me. But I'm not, and when it comes to voice, it's no contest. Verizon clubs Sprint like a baby harp seal. 😳
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wombough

Jul 25, 2007, 10:21 PM
49% of verizon towers are 800 and 51% are 1900. Yes it is mostly location dependent. And were you live verizon may very well club sprint. Were I lvoe verizon is worst then Tmobile! So like I said LOCATION!
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SystemShock

Jul 25, 2007, 10:26 PM
I agree about the location part, but... got any links that say what percentage of Verizon's towers are 800 and what percent are 1900?
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wombough

Jul 25, 2007, 10:32 PM
its on their website I beleive and has been posted on here many times. I will loko for it later can't write now!
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lilgabe1

Jul 26, 2007, 8:08 PM
I have used sprint around the country. The only area where it worked and my vzw phone didn't was the Sheraton or Hilton (can't remember which one) in Universal studios out in cali. I've used sprint and tmobile. The coverage in buildings and in remote areas isn't even close. I had a girlfriend who had cingular and it stunk with network reliability and garbled calls.
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SystemShock

Jul 25, 2007, 8:25 PM
AvgJoe said:
2 GSM providerss on top. Could this spell the beginning of the end of Stoic, charge for everything, crippled BT, one GUI for all, we are are not the best anymore Verizon?

Oh how things change.


Oh, you silly.

Number one, the survey was ONLY about Customer Care, aka CS. You don't seem to remember the Call Quality JD Power survey only four months ago, where Verizon clobbered EVERYBODY, including ATT/Cingular, who they beat in every national region, six for six.

In fact, ATT/Cingular managed to come in dead last in three out of the six regions. Woooeee, high-fives all around:

http://www.jdpower.com/press-releases/pressrelease.a ... »


Number two, T-Mobile is...
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wombough

Jul 25, 2007, 9:57 PM
"I just think its funny that ATT fanbois would be excited "

I think its more then funny that people defend their carriers to the end. Its hillariuos to me!!

Like if they read your post you get oney from them.

Who gives a flying Sh*t what surveys say. I can fine one person that says they love sprint CS. Why becasue they never call it and to them sprint is the greatest thing on earth when it comes to mobile phones.

Its all about individual user experiance. If it wasn't then verzion would have 160 million subscribers and no competition if they were the best and everyone knew that.

Give it a rest. Go with what fits your need and budget. And what you are looking for. Sorry but if I wanted unlimited data I would not go to verizon e...
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New_2_T-Mobile

Jul 25, 2007, 10:03 PM
Yeah exactly take you remember when you thought Sprint could do know wrong, then you learnedπŸ˜›
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wombough

Jul 25, 2007, 10:09 PM
Every carrier can do wrong. I never said sprint can do no wrong. They did and so has any other company I was a customer with. Sprint just didn't want to fix it with me. It was my choice to leave them. But that doesnt' mean their services suck. Does it? I loved my vision and voice quailty. It destroys verizon internet. And cheaper and truly is unlimited.

Verizon screwed up with me too when I tried them out and didn't like the service in Havelock NC. I turned it within 5 days. It took 2 months to get the ETF off my bill! So dont' tell me verizon is perfect!
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lilgabe1

Jul 26, 2007, 8:15 PM
Are there people in Havelock?
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SystemShock

Jul 25, 2007, 10:13 PM
What does "hillariuos" mean? Or "oney"? Or "becasue"?

Not tryin' to dog you, heck when I talk or type street, people get confused too. But in my case, it's intentional.

In any case, you may not give a flying s*** what surveys say, but realize that other people may not give a flying s*** that you don't give a flying s***. If you follow. πŸ˜‰
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wombough

Jul 25, 2007, 10:16 PM
I am at work so sorry for the typos. Its noon here! Its hard to type fast and still work!
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SystemShock

Jul 25, 2007, 10:20 PM
wombough said:
I am at work so sorry for the typos. Its noon here! Its hard to type fast and still work!

You're in Japan? 'Cuz I'm in california and it's 8pm here.
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wombough

Jul 25, 2007, 10:25 PM
yes japan!
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SystemShock

Jul 25, 2007, 10:28 PM
Oh. On vacation?
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wombough

Jul 25, 2007, 10:32 PM
Military stationed here!
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SystemShock

Jul 25, 2007, 10:38 PM
Oh, cool. πŸ™‚

Hey, though, aren't you mad at Sprint for cutting off service to all those military guys for 'roaming too much'? That kind of sucked.
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wombough

Jul 25, 2007, 10:39 PM
oh I have my issues with sprint. I droped them just last month for them screwing up my bill and not being able to fix it. But with that said it does not take away from their network and services. Just I won't do business with them. But I will not buy that another carrier is so much better then another.
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SystemShock

Jul 26, 2007, 11:31 AM
Sorry that Sprint couldn't get it together for you. ☹️
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AvgJoe

Jul 26, 2007, 12:53 AM
YOu guys are ridiculous. The customers of the future are the young. The Young don't want "daddys phone company. They want choice, They want,technology. They want OBX file transfers, They want interchangeable phones, They don't want to pay for every little bit of transferring.

And Yes they want to make calls, But looking at todays phones making calls seems to be the LAST priority.


Those are your future customers.



They buy PHONES not service.

Those PHONEs must be unlocked and not rewritten with A corporate GUI. They want FULL Blue Tooth implementation, Sony Ericcson won't even make a CDMA phone any more.They are one of the most popular Phone makers out there,


Sorry guys ATT is average and VErizon must now be below AT...
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SystemShock

Jul 26, 2007, 11:09 AM
First off, in the subject, what the heck is "USED once used"?? πŸ˜• Anyways...

AvgJoe said:
YOu guys are ridiculous. The customers of the future are the young. The Young don't want "daddys phone company.

Considering that ATT is the very oldest name in telephone companies, wouldn't ATT be 'your daddy's phone company' more than anyone else? In fact, they'd kinda be your great-great-great grandaddy's phone company. 😁


They want choice, They want,technology. They want OBX file transfers, They want interchangeable phones, They don't want to pay for every little bit of transferring.

Oh, I'd agree with that, and in fact have criticized Verizon many times over it (along with m...
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AvgJoe

Jul 26, 2007, 11:14 PM
Statistically insignificant but advertising doesn't care.ATT can advertise they are BETTER then Verizon now according to JD POWERS like Verizon did for so many years....

As far as phones go Even the New RAZR will have a slower processor for the Verizon version.

Poo poo the RAZR poo poo SE, But they both are very relevant and popular on the GSM side of the fence, The iPhone is a non event. All form so so function.

Maybe for VErizon fans its seems like a lot of phone. But those used to GSM see a very clipped phone....and sales have dropped way off.The iPHOne party is over.
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wombough

Jul 25, 2007, 10:19 PM
yeah I follow. Let me ask this. How many times have you read or listened to a movie review and they said it was the worst movie? Then you went and saw it and was pretty damn good? That happens to me all the time. So that is why I don't read into reviews. I go and see it or in try it myself.
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New_2_T-Mobile

Jul 25, 2007, 10:22 PM
yeah but when you've used sprint and walk into a mall and get 'searching for service', then you know they suck πŸ˜‰ The people have spoken and they ain't pounding down sprint doors.
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wombough

Jul 25, 2007, 10:24 PM
I have walked in many of malls and get service. It depends on if there is a tower close to the mall. There is so much that goes into that. yes 800 is better for going through walls but not that much!
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SystemShock

Jul 25, 2007, 10:27 PM
New_2_T-Mobile said:
yeah but when you've used sprint and walk into a mall and get 'searching for service', then you know they suck πŸ˜‰ The people have spoken and they ain't pounding down sprint doors.

LOL. Pretty much the story of my life when I was on Sprint. Sigh. ☹️
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SystemShock

Jul 25, 2007, 10:23 PM
Actually, I have the opposite problem. I think most movie reviewers go too easy on movies. They say its pretty good and I go and see it and I think its average to sucky.

Basically, reviewers are trustworthy, but only if you find one who has the same tastes you do.
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wombough

Jul 25, 2007, 10:27 PM
excatly. unless you poll every user of every carrier will not get a true accurate rating. polling 1000 or ever 50000 out of 60 million to 30 million is not goign to work. That is my thought!
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SystemShock

Jul 25, 2007, 10:30 PM
wombough said:
excatly. unless you poll every user of every carrier will not get a true accurate rating. polling 1000 or ever 50000 out of 60 million to 30 million is not goign to work. That is my thought!

Mmm... no, that's not really true. Actually, polling and statistical science are pretty well developed now, and you CAN get accurate results from polling a few thousand people out of millions.

Look at political polls... they've been pretty accurate for decades now. The only problems are when a race is really too close to call, and someone (like the TV networks) decides to call it anyway, too early.
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wombough

Jul 25, 2007, 10:36 PM
like I said people are differant. If verizon was the king of the wireless world att would not have more subscribers. If they were as bad as everyone said here they would not be adding 1.5 million a quarter. Do you get what I am saying? If one carrier is that much better then the people will go to that one. They are not all flocking to one carrier.
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SystemShock

Jul 25, 2007, 10:41 PM
ATT is number one because, when they were Cingular, they bought out the old ATT Wireless for $41 billion and got the 21 million customers that came with it. Just like they're buying Dobson now, and its 1.7 million customers.

Verizon did mergers too, but that was a pretty long time ago (at least by wireless industry standards), and they got most of their current customers by attracting them, not by buying out a lot of other carriers.
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wombough

Jul 25, 2007, 10:43 PM
But when and if they buy alltel I can bet you that they will not complain when they get 13 million and put them in the lead by oh around 13 million!
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SystemShock

Jul 25, 2007, 10:45 PM
No, they won't complain if they buy Alltel. πŸ™‚
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wombough

Jul 25, 2007, 10:45 PM
Ok its been fun. I really don't care who has the best. I ike debating and its better to debate with people that have an open mind not closed and can only see verizon.

With that said I live (well wife does and when I get back to the states)in the south. You will not find a carrier their that has better coverage then alltel. And that you can not argue.
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SystemShock

Jul 25, 2007, 10:46 PM
Alltel's good in the South. So I hear.
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wombough

Jul 25, 2007, 10:49 PM
Yeah like I said they have the largest network per square miles. And they are only in 33 states. I can go into the country in SC and get great reception. I have no issues with them. And so far this month I am up to (well the wife)776 mobile to mobile and 40 anytime min due to mycircle. Wow and we are only 2 weeks into the month for my billing! I will say that is a great feature!
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SystemShock

Jul 25, 2007, 10:51 PM
Cool that its workin' out for you. I'm in California, so alltel is not an option for me.
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wombough

Jul 25, 2007, 10:52 PM
True very true. And if I get stationed out there I will be looking for someone else. And it will probably be verzion.
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SystemShock

Jul 25, 2007, 10:58 PM
Yeah, very hard to beat Verizon in California.

And whatever you do, stay away from ATT... they pretty much suck in Cali. My brother recently bailed on them, got really tired of garbled calls.
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