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someone remind me why i got the new chocolate......

Jenny3687

Jul 11, 2007, 9:27 PM
I got the new chocolate, LG VX8550, on monday night.

I've posted threads on here about how great the phone is and how much I love it.

Now I'm having trouble with it already.

Today I recorded 3 short videos... each is about 25 seconds long.

When I go to view the videos, I press Play, and the first 5-6 seconds of the video play. Then the entire screen gets fuzzy and pixelated and the entire phone is frozen. I can't even turn the phone off when it does this. Eventually, like after 4 minutes of being frozen, the screen goes back to normal and the phone freaks out and goes through all the menus super fast. Then it's fine.

I tried viewing the videos 10 times. 7 times the phone froze, and the other 3 times it was totally fine. GRR! ...
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xyzpdq123456

Jul 11, 2007, 9:29 PM
8300
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TVP125

Jul 11, 2007, 9:37 PM
drop that sad excuse of a network and jump on the at&t train. we have much better phones and we don't lock them down.
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SystemShock

Jul 11, 2007, 9:40 PM
TVP125 said:
drop that sad excuse of a network and jump on the at&t train. we have much better phones and we don't lock them down.


ATT's network sucks almost as much as your posts do. đŸ˜ĸ
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Jenny3687

Jul 11, 2007, 9:41 PM
at&t is absolutely horrible in my area.

plus, my entire family and like 99% of my friends have verizon. it'd be silly to switch. definitely not worth giving up a great network for a "cool phone"
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TVP125

Jul 11, 2007, 10:22 PM
it does depend were you live by me at&t has the best signal hopefully in the future at&t will expand there coverage to your area.
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SystemShock

Jul 12, 2007, 12:07 AM
TVP125 said:
it does depend were you live by me at&t has the best signal hopefully in the future at&t will expand there coverage to your area.


Oh noes! Swing and a miss for that 'great' ATT network! đŸ¤Ŗ You got served!*

( * personally, I hate that expression, but it seemed appropriate here)
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cwcanty

Jul 12, 2007, 12:16 AM
att sounds like crap tho...even if you have a good signal, the sound is grainy and sometimes choppy. The only thing att has over the verizon is the iphone and the curve. And verizon is getting the curve in 5 months.

ATT will always be second best, but if it works for you in your area, glad to hear it.
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TVP125

Jul 12, 2007, 5:46 PM
Verizon will never top at&t in total subscribers and at&t's network is growing fast so you may have more coverage in the u.s now but not for long.
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robtheman

Jul 12, 2007, 5:51 PM
Verizon's churn rate is lower. There are dozens of people on this website alone that switch over and switch back to Verizon within a week.

With a lower churn rate, Verizon would catch up and surpass AT&T eventually. Or they could just buy a few markets across the nation.
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SystemShock

Jul 12, 2007, 6:41 PM
robtheman said:
Verizon's churn rate is lower. There are dozens of people on this website alone that switch over and switch back to Verizon within a week.

With a lower churn rate, Verizon would catch up and surpass AT&T eventually. Or they could just buy a few markets across the nation.

Very true.
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TVP125

Jul 12, 2007, 7:13 PM
then at&t will just drop the cash and buy a smaller cell phone service provider and merge them all into the at&t network...genius 😎 hey were back on top..
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SystemShock

Jul 12, 2007, 8:15 PM
TVP125 said:
then at&t will just drop the cash and buy a smaller cell phone service provider and merge them all into the at&t network...genius 😎 hey were back on top..

Nope. With ATT buying out Dobson, there aren't any small GSM providers of any real size left. Next biggest I guess would be Suncom, which is around 1 million subscribers.

But if Verizon buys Alltel, that's 10 million subscribers... and ATT is then #2 fo' life. 😎
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TVP125

Jul 12, 2007, 9:32 PM
if at&t wanted to they could out bit verizon for alltel but then again they would have to get rid of that cdma network and convert to the superior gsm network.
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Green Jeep

Jul 12, 2007, 9:59 PM
I don't know if ya knew this but CDMA is a more efficient technology.

Because GSM is still in the evolutionary path of TDMA (Time Division), it will not be as efficient because it has less capacity due to frequency dedication issues. Code (CDMA) oriented service is based on binary 'encryptions' that do not require dedicated bandwidth but can maximize bandwidth because the sender and receiver are using the same 'code' and need only to receive and inerpret the bit packets and not a stream of dedicated digital data.

So, no, GSM is not superior.

...and does size matter? Naw. For an economy of scale, yes. So VZW, at&t and even Sprint get that now. Being the biggest is a hollow prize. It's about the Benjamin's, baby. Profit. Who is gettin...
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TVP125

Jul 12, 2007, 10:20 PM
everyone has a preference

http://cell-phone-providers-review.toptenreviews.com/ »

"CDMA coverage is more widespread in the United States, especially in rural areas (though this won't be true forever), and CDMA carriers have more robust 3G wireless broadband networks. On the other hand, GSM service has a larger global footprint and GSM phones use the convenient SIM cards. Also, when taken on a global scale, GSM users will find a wider selection of phones."

http://reviews.cnet.com/4520-7609_7-5537615-1.html »
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robtheman

Jul 12, 2007, 11:54 PM
I'll take coverage over choice in phones, thanks. Honestly, what good is a phone if it won't work everywhere you need it?
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TVP125

Jul 13, 2007, 1:21 AM
😲 😲 thanks for noticing the phone selection. 🙄
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SystemShock

Jul 13, 2007, 1:53 AM
Dude, for an ATT guy, you're sure on the Verizon forum a whole lot. đŸ¤Ŗ

Trying to convince yourself that ATT is better? Sorry, but it just... ain't. And prolly never will be.
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TVP125

Jul 13, 2007, 6:07 PM
SystemShock said:
Dude, for an ATT guy, you're sure on the Verizon forum a whole lot. đŸ¤Ŗ


thats cause i like you guys so much.
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SystemShock

Jul 13, 2007, 8:40 PM
TVP125 said:
thats cause i like you guys so much.

Nah. I think secretly you want to port to VZW. Hence the fascination. 😎
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TVP125

Jul 13, 2007, 9:46 PM
no i cant do that not as long as at&t have the iphone. i have been with at&t since they were originally at&t wireless no problems.
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SystemShock

Jul 13, 2007, 10:08 PM
Your head says "No no no", but your heart says "Yes yes yes..." đŸ¤Ŗ

Look forward to you signing up with your one true love, VZW.
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TVP125

Jul 13, 2007, 10:26 PM
lol sure the only way that would happen is if at&t went under.
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SystemShock

Jul 14, 2007, 1:11 AM
So what you're sayin' is that you and VZW are a forbidden love, huh? Wow, that's hot.

😁
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robtheman

Jul 13, 2007, 10:51 AM
You're welcome.
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SystemShock

Jul 11, 2007, 9:39 PM
Sorry about your phone crapping out on you. Hate to say it, but in my in-person discussions with my local VZW store's techs and reps, they quietly admit that the #1 phone that gives customers problems is the (old) Chocolate. Its not shocking that the new model would have teething problems too.

Reliable phones? I hear the LG 8300 and most of the Samsungs are good. Basically, anything that's been out for several months and hasn't been mass-returned. I like to ask the in-store techs instead of the reps, they tend to be a bit more frank and honest overall.
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Jenny3687

Jul 11, 2007, 9:45 PM
Thank you so much systemshock!

There are 5 lines on my plan, and 2 have the 8300. I agree, it is very reliable. They've had the 8300s for about a year or so, and the phones are durable and reliable.

I heard the 8700 is a good phone too... i'm just not crazy about the chrome/steel look to it.... oh well.....

how are the 8600s? are they being discontinued because they stink? i know my verizon store has them... at least on monday it was still on display
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SystemShock

Jul 12, 2007, 12:04 AM
Jenny3687 said:
Thank you so much systemshock!

There are 5 lines on my plan, and 2 have the 8300. I agree, it is very reliable. They've had the 8300s for about a year or so, and the phones are durable and reliable.

I heard the 8700 is a good phone too... i'm just not crazy about the chrome/steel look to it.... oh well.....

how are the 8600s? are they being discontinued because they stink? i know my verizon store has them... at least on monday it was still on display


Yeah, I'd almost go with the 8300 myself, 'cept its a bit big/bulky, and I hear you can't do speakerphone on it with the flip closed. ☚ī¸

Far as the 8600 goes, I haven't heard anything bad about it other than the speakerphone kinda s...
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robtheman

Jul 12, 2007, 12:30 AM
I actually have the 8600. It's a great phone in all aspects other than the speakerphone. The speakerphone sucks ass. You'll run into durability issues just like any other slim phone, but mine has held up well. I got it in November, and I have yet to have any problems.
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cwcanty

Jul 12, 2007, 12:19 AM
8600 is a little flimsy IMO, but its a sharp phone with solid reception. The 8300 is a workhorse, but it's getting a little dated.

What about the 9900, does that interest you at all?
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Jenny3687

Jul 12, 2007, 1:04 AM
thanks for the replies 🙂


Thats exactly why I dont want to get the 8300!! haha It's very bulky and dated.

I currently have text messaging blocked, so the 9900 is kind of pointless for me. Same with the samsungs that flip to the side and have the keyboard. I found text messaging to be too time consuming and too much of a distraction, so I blocked it all together. (I'm a full time student and I take 23 credit hours!!)
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weezy23

Jul 12, 2007, 1:34 AM
Why don't you take the chocolate back to the store and have them exchange it? Since it's still within the 30 days they'll exchange it for a new one. It sounds like the phone was perfect for you except for the problem with the camera, and it's not going to be a problem with every phone, just the one you happened to get.
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cilvzwagent

Jul 12, 2007, 9:38 AM
Thats what they said about the old chocolates with the screens going white. I've got a customer who bought 3 on her account. All 3 have been replaced 3 times.......for the same problem............ 🙄
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duckbutter

Jul 12, 2007, 8:26 AM
9900 is the best phone I have ever used and I don't text a whole lot. I like having the keyboard for the calender and notepad. when I was in school I would of loved having those things, but my last year of college I was lucky to even have a cell phone(gotta love the old school nokia's). Anyways the 8600 is a good phone, I just thought it was a little overpriced when we still had them. If you don't mind the size of the 8300 it is a better phone and cheaper. Personally I would get the 8700 and if you don't like that then go for the 8600 while some are still floating around.
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vzjones

Jul 14, 2007, 7:23 PM
I've had the 87 hundo since it came out 8300 before it and this phone is sick. I am an LG kinda guy and I have had no problems at all with this phone, highly recommended
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gcg

Jul 12, 2007, 7:56 AM
LG 8300. Have had 13 months and it is ROCK SOLID. And I work this phone hard. I have owned 4 LG's and they just work the best with the Verizon network, but the 8300 is just a perfect match. No random restarts or lock ups for me.
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slines

Jul 12, 2007, 9:21 AM
I would get the 8300 it is a good phone. I tried the new TV phones like the 9400 and I went back to the 8300.
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Templer16

Jul 12, 2007, 11:36 AM
Personally if you are looking for a great stylish phone, I would recommend the 8700 or even the 8600, both are great phones.

But before you do a complete swap, I would give the 8550 another chance
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C Marks

Jul 12, 2007, 1:11 PM
Choclate is not that great of a device. More hype than anything. LG Fusic is much nicer, better ergonomics, thinner, etc. Sprint does not advertize the Fusic like Verizon does for the Choclate, but it is a better device.

Sprint and Verizon are both CDMA carriers and so their networks are similar. Again, Verizon advertizes their network better but Sprint actually offers better multimedia content with Vision than V does with V-cast.

So get Fusic and Sprint ahead.
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gunny

Jul 12, 2007, 1:41 PM
Lame brand new member and all you're going to do is be another loser sprint troll, congrats 🙄
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C Marks

Jul 13, 2007, 6:30 AM
Thanks for being so friendly. The warmth you radiate has convinced me the Choclate is a great phone.

No wait, the Fusic is still a better phone.
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SystemShock

Jul 13, 2007, 11:28 AM
C Marks said:
No wait, the Fusic is still a better phone.

Too bad its on an inferior network. đŸ˜ĸ

Get me some good indoors reception on Sprint, then we'll talk. You guys were C-minus at best when I was with you.
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Yean

Jul 12, 2007, 1:46 PM
Wow, you sound like an advertisment. The Musiq is pretty nice. I like the FM Transmitter on both phones. I can't knock on the Chocolate, because I've never used it.
I did have a chance to play with the Chocolate demo, at a VZW office. Not bad.
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robtheman

Jul 12, 2007, 1:50 PM
But then you'd have to put up with Sprint's customer service, and who wants that? I mean...really, who wants that? I want that...for the people I hate. I'm going to start a movement to force George Bush to have Sprint service. I HATE that guy!
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Yean

Jul 12, 2007, 1:57 PM
I have notice a LITTLE change in Sprint's CS. A little is better than nothing.
I'm hoping and do believe Sprint is making a new Sprint. Dropping the Nextel name off Sprint Nextel, adding new cs dept (VERY FRIENDLY), etc.
What I disagree with Spring, is how they chose some 3rd party reps, that don't have a clue what Sprint offers, and can offer.
Sounds like they are reading their screen verbatim.
Oh well, they can only learn from their mistakes.
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robtheman

Jul 12, 2007, 4:06 PM
I worked for Sprint before they merged with Nextel. The customer service then was awful, and my corporate rep kept telling us that was the primary goal for Sprint: improving customer service. Here we are, 3 years later, and customer service is still terrible. I don't see it improving any time soon.
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Yean

Jul 12, 2007, 4:32 PM
Do you still have Sprint service? How often do you call customer service, and why? Please be specific, and don't give me an answer of because they screwed up my bill.
If so, I'd like to help you. Give you the numbers for the right departments. I know Sprint customer service can be fustrating at times, but I'd like to give you some kind of direction.
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robtheman

Jul 12, 2007, 4:35 PM
I don't have Sprint's service. I am still in contact with my old roommate who does have Sprint service. Last time she tried to resolve a billing issue, it took an hour and a half. That's ridiculous.
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SystemShock

Jul 12, 2007, 4:44 PM
robtheman said:
I don't have Sprint's service. I am still in contact with my old roommate who does have Sprint service. Last time she tried to resolve a billing issue, it took an hour and a half. That's ridiculous.

Yep. Meanwhile, the few times I've had to call VZW customer service, I've always been connected within five minutes, and the reps are usually helpful and very nice.

Only annoying incident was one time when voicemail was down for a couple of hours (the only time I ever couldn't get voice mail with VZW). The rep wouldn't just come out and admit that it was down, I had to grill her to get the real scoop. She seemed a little anxious, maybe she was new. Other than that, VZW CS has been golden an...
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Yean

Jul 12, 2007, 5:00 PM
That may be the reason why YOU have an issue with Sprint's customer service. Maybe because you don't deal with them. Lol.
Now it's your roomate. If you want to help your roomate, send me an email and find out what her issues are and I'll try and help as best as I can. 😉
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robtheman

Jul 12, 2007, 5:07 PM
Fair enough. Due to Sprint FAST and the ridiculous hold times for the direct agent line, I lost a lot of activations when I worked for Sprint because people didn't want to stand there and wait for me for 45 minutes while I was on hold. Is that better?
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Yean

Jul 12, 2007, 5:16 PM
FAST is a 3rd party system. Very easy to use, but limited on what you can and can not do. You were a 3rd part rep of Sprint. If you were a Sprint rep, the p2k system will allow a lot of things, good and bad.
The waiting has increased, but I have direct lines for almost about any dept you want to go. I normally don't need to call these dept, unless it's Sprint new billing ensemble system. This new billing system is designed to help Sprint's customers. Easy to read, and very understandable.
p.s. the reason why it's increased, is beacuse Sprint has dropped some dept, and everyone seems to inly know 1 number. Which is *2. Shoot me an email if you need assistance with ANYTHING of Sprint. I'd be happy to help.
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robtheman

Jul 12, 2007, 5:19 PM
FAST was designed to be easy to use, but when I was using it, it didn't include all the plans, the search function didn't work very well, and it didn't work half the time it actually had the things you needed. FAST is the only reason that the agent lines had a hold time of 45 minutes. I refused to sell Sprint after a while because it was ridiculous to try to get anywhere with an activation.
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Yean

Jul 12, 2007, 5:24 PM
LOL. FAST is a stand alone program. Yes, it only offered what's available at the time. You couldn't attach old offers on older plans. I do believe some reps took the liberty of changing the plan on their own, to get paid, and then blamed Sprint for screwing up.

I see it all the time, and I'll call them reps out too. I will go to their store if it's a repeat offender. I get tired of fixing up their mistakes, and I'm not afraid to go there to let them know.
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robtheman

Jul 12, 2007, 5:38 PM
I don't mean older plans. Take Verizon's plans for example.

$39.99 - 450 minutes
$59.99 - 900 minutes
$79.99 - 1350 minutes

Select plans
$59.99 - 450 minutes
$79.99 - 900 minutes
$99.99 - 1350 minutes

etc

FAST would list the plans, but it would be missing one. It would list something like this:

$39.99 - 450 minutes
$59.99 - 900 minutes
$79.99 - 1350 minutes

Select plans
$59.99 - 450 minutes
$99.99 - 1350 minutes

So if I had a customer that wanted the 900 minute Select plan, they would wait for 45 minutes, or I would be forced to talk them into a higher or lower plan. Either way, they'll get frustrated and possibly walk out.

Every experience I've ever had with Sprint has been terrible.
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Yean

Jul 12, 2007, 5:46 PM
Sorry to hear. Not much I can do to change the past. I can only help you from now and going forward.
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robtheman

Jul 12, 2007, 5:52 PM
I will never be a Sprint customer.
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Yean

Jul 12, 2007, 5:54 PM
Good for you. Stay with what works for you.
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robtheman

Jul 12, 2007, 5:56 PM
I will.
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Yean

Jul 12, 2007, 5:57 PM
Good
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robtheman

Jul 12, 2007, 6:07 PM
Ok then.
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Yean

Jul 12, 2007, 6:09 PM
đŸ¤Ŗ
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robtheman

Jul 12, 2007, 6:11 PM
🙂
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SystemShock

Jul 12, 2007, 3:31 PM
C Marks said:
So get Fusic and Sprint ahead.


The main problem with that is that I would have to be on Sprint. And they kinda suck. 😁

Seriously, I was on Sprint's network. Pretty LOUSY indoors reception with them, the freq they use just does not penetrate buildings well.

Ended up dumping Sprint, have never regretted it.

I can understand why you guys may be desperate for customers (last quarters numbers were kind of a train wreck), but trolling isn't really going to help.
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yeahright

Jul 14, 2007, 11:29 AM
The fusic would be better compared to the 8300-8600 form wise, the charm of the choco is the slider form. You either love it or hate it
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chocolateman85006

Jul 14, 2007, 1:26 PM
I hated it. The Fusic powered off on me all the time.
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weiser701

Jul 12, 2007, 6:06 PM
keep in mind that you only get one(1) 30 day return for a reactivation. i guess that's how it is anyway. i'm not sure how difficult it is to argue your way into another return, whether this is done all that often or not. but this is what i was told when i traded in my new phone.

the funny thing is....i ended up trading my 8600 for the 8550, the opposite of what you're trying to do, haha. i just wasn't too happy with the speaker phone on the 8600 and i had originally wanted to try out a slider phone anyway. they just hadn't announced it yet. there'll probably be issues but i'm not gonna stress out so much about this. i just want to try a new style of phone. i'm not about the trend though. and as long as the hardware issues with the 8550 h...
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Krossfire

Jul 13, 2007, 9:49 AM
The 8600 looks nice and that is about it. The speakerphone is horrible!!! Along with that the RF is horrible where I live and it drops like every other call, and to go with all that it has recently been disco'd.
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bleu_tropix

Jul 13, 2007, 4:28 PM
??
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MidnightDT

Jul 13, 2007, 10:27 AM
return it, its within 30 days you can get a brand new one, then if that ones messes up then return it thru the WFG.
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Jenny3687

Jul 14, 2007, 12:28 AM
my phone has been fine now. it hasn't frozen up on me at all since then.

that was my only complaint about the phone.

i really do love it. it's a great phone, has a good speakerphone, and its definitely solid.




I'm very pleased with it, I really am. I'm keeping it.
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MidnightDT

Jul 14, 2007, 7:02 PM
yeah I agree im a big fan of this new chocolate. I may get rid of my VX9400 and get the chocolate instead đŸ˜ŗ
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