Verizon WTF is up with the CDM9900 Delivery Service!
👿 Ok, i ordered the Audiovox CDM9900 the 10th of October, the verizon rep. said that it will come in 3-4 business days, note that i also have a samsung sch650(i believe thats right) and they didn't want to leave me without a phone so once this phone comes, i send them back my old phone. So i waited it out till the 17th and the phone didnt come. So i called back and they said ok ok, it should come by monday because they screwed up on the delivery(19th) and the phone still isn't at my house!?! what is up?
I mean i have my first day at gamestop in the mall today(i got the job) and i wanted to pick up my case when i went. Has anyone had this same problem? 😢
I mean i have my first day at gamestop in the mall today(i got the job) and i wanted to pick up my case when i went. Has anyone had this same problem? 😢
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JBuckley said:Call out the National Guard!
👿 Ok, i ordered the Audiovox CDM9900 the 10th of October, the verizon rep. said that it will come in 3-4 business days, note that i also have a samsung sch650(i believe thats right) and they didn't want to leave me without a phone so once this phone comes, i send them back my old phone. So i waited it out till the 17th and the phone didnt come. So i called back and they said ok ok, it should come by monday because they screwed up on the delivery(19th) and the phone still isn't at my house!?! what is up?
I mean i have my first day at gamestop in the mall today(i got the job) and i wanted to pick up my case when i went. Has anyone had this same problem? 😢
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I had the same problem last week. I ordered a phone on Wednesday to have overnighted to me. When I called on Thursday to get a ETA they said that the order had not been placed because my bill payment had not shown up yet. But the lady didnt tell me that when I ordered. So after a few minutes of being "extremely upset" and talking to a few supervisors they waived the overnight fee and gave me a credit for a free month of service. Just pretend your upset (dont curse), tell them why you need it ASAP, and ask to speak to a their supervisor and eventually somone will feel sorry for you and give you some money back. 😳
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You don't need a supervisor to accomplish that. 😳
I never understood this mentality of thinking.
If you WANT something, just ask for it. If the rep is not willing to give it, ask them to ask their supervisor for it. If they decline, then you should ask for a supervisor.
Most reps have the ability to work with customer's to resolve issues. You shouldn't assume a rep won't be willing to help you. 🙄
But the issue the original poster wrote about has nothing to do with a shipping issue. It has to do with a phone being out of stock. Which is not a Verizon Wireless problem and should not be escalated.
VZW is waiting for a shipment from Audivox. Can't sell what we don't have. And contrary to what most customer's believe. W...
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I never understood this mentality of thinking.
If you WANT something, just ask for it. If the rep is not willing to give it, ask them to ask their supervisor for it. If they decline, then you should ask for a supervisor.
Most reps have the ability to work with customer's to resolve issues. You shouldn't assume a rep won't be willing to help you. 🙄
But the issue the original poster wrote about has nothing to do with a shipping issue. It has to do with a phone being out of stock. Which is not a Verizon Wireless problem and should not be escalated.
VZW is waiting for a shipment from Audivox. Can't sell what we don't have. And contrary to what most customer's believe. W...
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Well then tell the customer that you dont have it instead of ordering it like you have it in front of you. Im not attacking you, im just saying that alot of VZW employees fail to tell you things that are important that they should know. This wasnt the first incident that I had with a rep not telling me something that was important. I verified with the rep 3 times that I would have it next day and confirmed the shipping address and everything and she still didnt tell me that the order couldnt be processed. The reason why I went to the supervisor is because the rep wouldnt help and kept saying "Im sorry but there is nothing we can do. You will get it tomorrow instead of today like planned." I just think that VZW reps all need to be on the sam...
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Jesus, the things been out-of-stock for what, about 10 days now? What the hell was the CSR doing letting you order that phone in the first place? If we don't have them, we don't have them.
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According to the distribution center's invertory, ETA for a new shipment is the 22nd
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Curious..what happened to the 9900 inventory? Did VZW underestimate the response to the promotion, or was there a problem with Audiovox sending the phones?
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jeff351 said:
Curious..what happened to the 9900 inventory? Did VZW underestimate the response to the promotion, or was there a problem with Audiovox sending the phones?
Yea, thats kind of stupid for them to run out of orders if it's a promotion...wouldn't they have backup stock etc? 😕
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There is expected to be another shipment of 9900's to Verizon Wireless Communication Stores, BUT, it's expected to be the last shipment, and a very minimal amount of phones. The phone has been moved to Closeout status which means there will be no more produced or distributed to Verizon Wireless... WHY? No One seems to know.
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I was told within the past weel that it was. That was by someone in the business channel. I do see that it's now available online again. Someone on here said it's a while supplies last phone.. maybe that's the case. Not sure.
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I spent time this afternoon with two customer service reps on the phone and one rep in-store (Natick MA) to get any information at all on the 9900 delivery. I got different stories (closed out, discontinued, back-ordered, available at CCity Kiosks) and each contradicted the other. I was also told that the LG 6100 was available in the stores as of 10/19, then told it would launch in early November. It's maddening.
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The issues with poor customer service with any firm is how expectations are managed. In this case VZW created certain expectations and then was not able to perform at mulitple opportunities. This type of service is especially damaging to the customer relationship. While the customer would have been dissapointed tolearn that the phone is back ordered they would not have been mad at VZW if accurate information is relayed.
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Its not a company level problem, its a rep not knowing how to submit an order. Any equipment not in stock comes up with a message stating not available when the order is started. The rep probably made the offer and tried to submit it once the customer was off the phone, in an attempt to lower his/her talk time
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Personally, if a customer calls in and is yelling and screaming like a 5 yr old, I am less likely to give them a courtesy treatment. If a customer calls in and is honest with me, I do all I can to help them out. Seems to be a general concensus from reps on my team.
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Your sales representative should not have sent you a phone with the intention's of you returning it for a different model phone.
The sales representative also should not have set false expactatation's that we would certainly be getting that phone in on any particular date.
For West area telesales, we were supposed to get a shipment of the audiovox 9900 yesterday, but they didn't send it to us. We later got communication that the shipment won't arrive until Friday (tomorrow).
It has been communicated that this is a while supplies last phone, and that the shipment is going to be very very small.
In addition, I should advise to you and everyone...that there are about 2500 internet orders for that phone that are on back order just wa...
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The sales representative also should not have set false expactatation's that we would certainly be getting that phone in on any particular date.
For West area telesales, we were supposed to get a shipment of the audiovox 9900 yesterday, but they didn't send it to us. We later got communication that the shipment won't arrive until Friday (tomorrow).
It has been communicated that this is a while supplies last phone, and that the shipment is going to be very very small.
In addition, I should advise to you and everyone...that there are about 2500 internet orders for that phone that are on back order just wa...
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But the thing is, i ordered is October 10th right before the deal ended, which means they should've had a copy opf the phone for me. The REP didn't even process my order, she was waiting on my phone to come to them first then send the audiovox and that is not even what we agreed on, we agreed to the audiovox coming to me so i am not without the phone and then i sent my samsung sch650.
So why?Why do this to people?I mean i need my phone. Samsung is pissing me off with no camera,no video record,and uncomfortable model(imo)
So why?Why do this to people?I mean i need my phone. Samsung is pissing me off with no camera,no video record,and uncomfortable model(imo)
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