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Helio CS is lip service

gendur

Nov 18, 2006, 1:11 PM
Ordered the Drift to replace my Hero and received it Wed. Called CS to activate and was told the ESN was already assigned and they would escalate my issue-25 wasted minutes on the phone with them. Thursday called and was told they now cannot find the ESN and would escalate--after I was hung up on (another 30 wasted minutes). Called Friday and was told ESN not showing up as sold and would escalate my problem (24 minutes on the phone with them). Called Helio corporate Friday, 310 445 7000, transfered to internal customer service, was told they would take care of it and call back. Now Sat, no call back, and after being escalated to the point of sheer anger/frustration phone is going back and i will gladly pay the cancellation fee to not deal wi...
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SiestaRandy

Nov 24, 2006, 3:06 PM
Don't know about Cingular or Verizon CS, But I do sell 7 different Carriers out of my Retail Cell Phone Store. Let me ask a question. Would you go to a coffee shop to buy meat? would you go to a shoe store to buy pants? Just because Frys sells electronics and phones are electronic, what makes you think they know the first thing about them. I work at a "Cellular Superstore" and have been trained in each of the carriers policies and procedures. My customers rarely go through what you did. The lesson here is- if you want a new phone, just go to a phone store. I know I could have made your life alot less stressful. My customers dont even call the Carrier! I handle it for them. You did this to yourself
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paddyoc

Dec 6, 2006, 9:27 PM
You are my hero. That reply was great and I cannot stop laughing at the ignorant.
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shypassion

Nov 27, 2006, 11:29 PM
I ordered the drift to replace my hero and I'm still waiting so far after calling for a week
I got an rma and escalation # but no phone and no clue as to when i will receive one. all they can me is that the phone ships in 2 days
I ordered on the 16th I'm ready to cancel and switch back
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gwalsh

Dec 2, 2006, 4:30 AM
Wow, gendur, you really seem to have a hard-on for Helio. I am sorry your experience with the carrier & phones has been so negative. I, too, upgraded to the Drift from the Hero - received the phone in two days, called CS and had the phone activated in 10 minutes. The CS rep was happy to stay on the line until the phone was activated, and when we hit a glitch, his simple solution had me remove the battery and re-insert it. This rebooted the phone and it has worked perfectly since. Helio also gave me full credit for the Hero even though I had been using the phone for over two months. All subsequent calls to CS for standard set-up and operating questions were answered quickly and correctly. Try that with Verizon or Cingular CS (I've had bo...
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gendur

Dec 2, 2006, 9:37 PM
Do you work for them? Sounds like it.
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gwalsh

Dec 3, 2006, 8:20 PM
No I don't. Why is it when someone professes to like a providers phones, service and features - some people assume and accuse that they therefore "must work for them." You had problems with Helio, and I simply offered suggestions to help based on my experience. I am no "fanboy" of Helio, and certainly did not accuse you of working for another carrier because of your constant complaints against Helio (though you never mentioned any attempts at resolution with Helio, RMA for a new Drift or replacement phone as an example? Apparantly you where satisifed to simply continue to whine in your ongoing posts). Me thinks its time you switch to Cingualr or Verizon and save us all from your further diatribes.
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mb1778

Dec 19, 2006, 9:31 PM
Yeah you're right. I was on hold for literally 25 minutes just to get a hold of one of their reps. I asked what the hold up was and she said there shouldn't be a problem there's only 7 people on hold. Wonderful. Not worth the bells and whistles to have to wait 25 minutes just to ask a question about your bill/shipping status/etc.
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breethingdrift

Dec 21, 2006, 1:55 PM
look every company is the same. i work for no one. i have had sprint,verizon, t-mobile, AND cingular throughout my adult life and i ALWAYS wait about 20-25 minutes before getting helped in ALL services. this company is in its birth and they already have more in one phone than some companies have in their entire catalog of phones. of course there will be problems. all technology has problems. you had a bad experience and it sucks but ive had problems with every single company ive mentioned and to a much higher degree. ive had to switch my phone 4 times on verizon and still got ****ty reception and the phone sucked so i got a new one. what happened? same thing different phone.
cingular ****ed me with my overages cuz i got the phone during a u...
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