Renewing!
So I called into Relations to find out if a cusotmer could stay on their old plan.. "They said sure.. No problem.. They are not required to migrate to the new plans.."
WHAT THE HECK?!?!
But it's true.. however.. as in agent.. AIM won't let us.. so we have to call in to PRC and to top it off.. PRC doesn't know that.. so you have to call into Relations and get it noted on the account and then call PRC...
Seriously.. Kill me now.. 😢
WHAT THE HECK?!?!
But it's true.. however.. as in agent.. AIM won't let us.. so we have to call in to PRC and to top it off.. PRC doesn't know that.. so you have to call into Relations and get it noted on the account and then call PRC...
Seriously.. Kill me now.. 😢
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The easiest thing is to changes everything (ESN & any additional features) in AIM and then when you call into PRC just have them do a contract renewal... MUCH EASIER!
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I called PRC today, renewals are working on old plans at the moment, but you can't add a new line to the account without calling PRC. If it won't let you renew, call PRC and they will do it no problems, you just have to handwrite. But any changes you make to the plan take lots of fixing for PRC and explains why we have had 30 minute wait times for PRC in the last few days.
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Well, as with everything in life, there are positives about handwritten contracts. I don't have to make copies of everything since it's in triplicate already. That saves me time, so I don't mind that part. The time required is annoying, but I can get over it.
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