What agents do u guys work for?

I am an agent, I don't work for one. We only have one store.

It sounds like they had a problem with you. I worked for the call center in Tulsa, and although I moved on after 4 years, I still loved working for them. Where else are you rewarded for your work, ( Bonuses, 150.00 subsidy towards a new phone every 2 years, Pay your cell phone bill, unlimited minutes and you don't pay for text or pic messaging or Easy Edge) They throw you a party every year ( Kickoff meeting) It just sounds to me like you had a problem with either the people or the job was not a fit for you. USC is still one of the best places to work for. I helped launch St Louis, Portland Maine, OKC, and saw the demise of Medford Oregon, the selling of Idaho and gaining more of Kansas and Missouri. I think you just were not a match for th...
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Amen to that. I still work for USC in the call center in Iowa. I would agre not a match for the company...but then again, I cannot tell you how many former assoicates I have talked to that were let go because of ethical reasons. If that is the case in this one bluetooth...well, sorry you are not with the company because perhaps you weren't being ethical. however, this company prides itself on ethics, values and respect.

I worked for USC for over three years. It was the best job I have ever had. The benefits were awesome, the perks ruled, and the people were great, for the most part. The ONLY reason that I'm not with USC anymore is because I moved where they, sadly, have no presence. If they ever do come out here, I'll be the first in line to take advantage of employment with them, barring the company I work for now taking good care of me...which they have. USC takes good care of their emloyees, and bluetooth, it just must have been you man. Sorry about that, but not every employer is for every employee.

I thought I would, yet, change the name of this thread one more time because as a former (nearly 5 year) employee of USCC, I had what started out as a positive work environment, then it turned into the most hostile, hateful work environment that I have ever been in -- one that I would not recommend to anyone, customer nor employee.

When I first started with the company it was all about taking care of the customer and doing what was right. The open door policy really did exist and (most) associates, coaches and management behaved ethically -- however, throughout my tenure -- something changed -- drastically -- the tides changed, and it became all about "the numbers" -- and everyone started covering their own asses and the lying and deceit...
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Do you work for corporate or an agent? My experience working for a U.S. Cellular agent has been awesome. Pay is great, commission is a plus, as well as the ease of this job, AC in the summer, and the opportunity to communicate with customers on a daily basis. Perhaps some of you are taking this job for granted.

I used to work at a call center. Something that is completely different than working as an RWC or in an agent location.

Please don't misinterpret what I said. I did not take the job for granted. I was grateful for the pay and benefits, I loved working for the customers and greatly enjoyed what I did -- that was the upside of things.

But, the downside of things, was what a lot of you -- who work in the stores, agents and retail locations aren't aware of, because the call centers are a completely different environment than what you are used to dealing with. As associates in the call center, you are on the phone for 8 hours, in queue all the time except for breaks and lunch, call after call after call, and many were not treated very ...
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Which CCC?

i believe you because you are not the first person to complain about that exact scenario

i thought u were talking about working for an agent or retail. That really does suck, but it wasn't unexpected. Considering every corporate sooner or later is just going to see numbers. And your right pay or benefits doesn't matter if you don't enjoy where you work. Do i see another cingular coming out? who knows time will tell tho 👀

All call center work is rough on your soul! I've worked in two different call centers, in unrelated industries. Both of them seemed to suck the life and heart out of me. I was really good at it, but it tore up my hear and soul. Maybe that is truly the issue here, not USCC. I've never had an easier or better job than selling cell phones.

I was very good at my job as well, and it wasn't difficult -- and it wasn't the job that was tearing me up, it was some of the people in the company, the politics and some of the people that were so brainwashed by all the garbage that was spewing that it became so disgusting that I just could no longer bear to be there any longer.

Between the deceit and the flat out lies... and the hypocrisy... no way... I just couldn't do it, I won't. The open door policy had been closed a long time ago, my latest coach was a complete moron, the manager wasn't any better, and I know better than to go to HR, because they are only there to support the management. So... rather than waste my time with that bullcrap... I found a better job. Pretty simple...
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I totally agree!!!! I have experienced the same thing. Why bother with talking to anyone, they don't care what the employee has to say. Let's see if anyone gets fired because of the cultural survey that has just been done. Which is suppose to value the employees opinions. Thats a joke.

Slaves comments about the call center is interesting. I have worked for call centers before, in the computer industry. My experience was much like the one slave describes. A very stressfullfull place all about call times and numbers, not at all about the customers or the reps.
I am not familiar with the internal workings of our call centers, however, will say, that 80 percent of the time when I have to call into the call center, the reps I speak with a rarely very pleasant............
As for the Retail side.. 5 years and counting. Love every day. The company, management and my co-workers are outstanding. By far the best company I have ever worked for.

Maybe the "leader" that was let go because he was golfing when he was supposed to be working, should stop pretending that he is a victim.

-You get out what you put in.

Wow! I couldn't have said it any better! The western/central Illinois market has been taken over by a paranoid "devil wears prada" woman.

Awesome employees that have been with the company forever are being eliminated for no reason other than she wants anyone who knows more than she does gone. Also wants to turn USCC into dish network.

The tragedy is HR and upper management is allowing her to destroy the market. You are so right that the open door policy is a joke.

What else is sad is the fear is so great, people are afraid to speak at straight talks and will not be honest on the cultural survey.

I too worked for USCC for about 3 years... After 3 years time, I was fired. Their reasons on paper seemed legitmate, of course it did, the compnay had to cover its ass. They brought up things that happened when I first started when I was being let go, the company does not let stuff go.

I remember being amazed at first how much the company really cared..or seemd to... I to, saw the change. I do admit some fault which lead to my termination, I won't go into all the details here, but... I am glad I am no longer there, especially now that I see many more changes going on there.. Good luck to those left, its gonna be a bumpy ride!

yea and its suppose to be that the coachs are suppose to be there for you, can you ever find them??? NO. Another example, there is a coach that still works there. When he got the position, he stood in the middle of the isle and announced to us that 'I just told them what they wanted to hear' to get the coach position. He still doesn't know what he is doing. As far as consistency within the coachs, yea right. You can ask a question to one coach, and then ask the same question to another coach and get 2 different answers. And then they will tell you to your face that we are consistent. WHATEVER. More later.

It's a call center thing, I have heard and experienced the same exact things at ever call center I have ever worked for. Be careful, when they do improve the way they treat you guys, look out, they are about to move the call center to Canada or something. I have never heard bad things about the company as a whole, but I have heard the things you guys are talking about over and over at my two call center jobs. I worked in both training depts and management. All anyone cares about is getting the time off they want, and looking good on paper. Call centers are not and should not be used as a career building place. Just take your paycheck or go find something else, just don't look at another call center, or you will find the same things all...
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Well i work for an agent as a Store Manager and as of late everybody is getting the same pay as the managers, yet are not required to do anything but sell, when we must deal with all the customer issues. Then to top it off if the store is having any issues no matter who is to blame for even the smallest thing we as managers get in trouble for the problems. Yet we are not allowed to discipline the employees. As of this week im looking at a new job and never looking back when i leave.

I am an agent, I love what I do and who I work for. I work for myself. It sounds like you have problems with your agency, not USCC.

I worked for USCC Corporate. I sucked. My manager was an idiot who had no place in this industry. ( She knew someone and walked into an A store manager job ). Not to mention that the product line just plain out sucks. I still to this day say that 90% of the phones USCC carries looks like toy phones you would buy for your kid at Toys R Us. You know what Im talking about, the ones that light up and make all the cute little beeping noises. USCC is a good company for people who want to get their feet wet in the industry to move onto other big companies. I want to USCC after 5 years in the industry with promises of more money then I was making at Cingular. Ha, that was a joke, and shame on me for falling for it. I made more money working...
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I am an agent, I'm happy with both the service, and the treatment I get from the corporate peoples. We have had aae's and managers move from corporate to working for agents, and they say they make more money, but sometimes it's not all about the money. I don't know what phones you are talking about, besides the kyocera's and customers are starting to wise up about them. We don't sell near as many of them as we used to. The rest of them either have their purpose or they are on par with what everyone else carries. I wish we had a smartphone, but that isn't where the market is taking us at this time. People want cheap phones that are cute, sorry.

I work for an agent also, and I would have to agree that, from what I hear, I must conclude it is a much better atmosphere.

I am manage 7 agent locations and absolutely love it. I do hear that working for corporate is a lot tougher. But, we get to follow our own rules and do not have to worry about being micromanaged at all. The people that I work for are understanding, hard working people who are there for their employees on a daily basis. I feel bad for those who have had a bad experience at corporate...come see an agent..we would love to have you.

For those of you who work and/or manage agent locations in USCC markets, those of us who are working or still do work in the call center are glad that you like what you are doing.

However, please understand that the things that we are talking about are 100% completely different and sometimes unrelated to experiences that you may have or are having.

More than likely as an agent, you aren't being heavily micromanaged -- first by your own know-it all co-workers, then help desk, then a coach, then managers -- weekly QA sessions, missing minutes, compliance, adherence, not ready time, logging into and out of your phone on time (God forbid), coaching sessions, policies changed on you on a weekly or sometimes daily basis -- or even more oft...
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AMEN, I agree with all of what she is saying, because I have been treated the same way. Its just a bunch of crap and USCC is going down-hill fast. I would not be surprised if within the next year, USCC will sell out!!!!

I wouldn't necessarily say that it's all USCC's fault. My cousin works for a call center (not in the phone industry), and he described 95% of all of your micromanagement problems you mentioned.

Perhaps it isn't the USCC that stinks, but in fact the call center as a career.

Amen, Brother! I've worked at three different call centers, and what these guys are complaining about is almost word for word identical to what I've heard at other call centers. Rent a Cars, Clothing and Cruise line, word for word.

I would like to hear from corporate associates that filled out the cultural survey. I didn't fill mine out this year because all my coworkers received surveys with numbers printed in the corner and the numbers were all different. If they say everything is anonymous, why have numbers printed on the survey in the first place??

The surveys are a JOKE anyway, I've filled them out for several years and nothing ever happens, except for people being fired for filling them out. I know this for fact, because 3 of my former co-workers were fired for letting them know that the manager was doing stuff he wasn't supposed to and we all knew it, but anytime we brought the issue up, we were told that we were "not demonstrating the behaviors of the D...
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The surveys ARE NOT anonymous, by any means. They know who fills out what and by whom, which is why they have numbers on them, and they have your coach and manager name on them. AND yes, they pretty much are a joke. Just more paperwork to try to make the associates feel like they are worth something -- but it sometimes backfires, because I've seen it happen in 2 call centers -- 1 in particular, which was later dubbed "Black Monday" -- when the call center director, at least 4 managers and 2 coaches were walked out without no previous knowledge that it was happening. And it was shortly after the 'alleged' cultural survey results -- so don't let the 'anonymity' fool you -- they know EXACTLY who fills every piece of paper out, and if you wan...
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Wow. You don't sound like someone with an axe to grind. Nope, not at all...I'm even amazed at your lack of bitterness. It's almost commendable.

My cultural survey had my coaches name and my name on the oustside. When I finished my survey, I threw that envelope away, and there were no identifiers on the survey itself or the envelope that I sealed it in.

My guess? You've been fired for doing something that was legitimately wrong and you're trying to sow discord and discontent. Have fun with that.

In fact, I don't have an axe to grind at all. But people deserve to know the truth, rather than being lied to. The last survey that I took had my coaches name on the INSIDE, and there also was a barcode on the survey itself -- so tell me, why would that be? To keep track of who filled them out, etc.

As for my job status -- I VOLUNTARILY RESIGNED, because I found a better job, I did not get fired. In my 4-1/2 year tenure, I never got a verbal warning, nor a written warning, etc. I left in good standing with more than a generous amount of notice.

Hey Sparky, you still didn't respond to my post. The surveys have your name on the outside, but on the inside, it's annonymous. You still haven't responded to that.

Voluntarily resigned. As in politely asked to hand in your badge and not escorted out the door?

The surveys have the name of your coach and manager on the inside as well as a barcode, which identifies who YOU are. They are not anonymous by any means.

Not that it is any of your business, sweetheart -- but, as for my resignation, I was offered another job, walked in on my day off, handed in my letter of resignation and badge, and walked out of my own accord.

What part of voluntary resignation didn't you understand?

Oh, I dunno. I smell a liar if you ask me. I think you were booted out on your butt and are just bitter about it.

As for the surveys, I think you're just smoking crack. I have never seen ANY identification information on my surveys.

I bet you won't last long at your new job with that attitude of yours.

Have a good night, Sparky. 😁

Hold on witch!!! Your are the one with the attitude. You have no idea what goes on and for your information, with an attitude like yours, YOU are the one that won't last long. She is no liar. And noone asked you. I know one thing, when I quit USCC, I hope I never get you on the phone because that will be the deciding factor that will lead me to cancel my account. So back off Sparkette!!!

Wow. That was mature.

🤣

No one is being mature here.

targetnewcareer said:
Hold on witch!!! Your are the one with the attitude. You have no idea what goes on ,

I just finished taking the survey a week or so ago. Don't tell me I don't know what I'm talking about. I work in the call center for that matter. I saw the pretty little surveys with my own baby blues.

with an attitude like yours, YOU are the one that won't last long.

Really? That's why I've been here for almost a year and a half. Good to know. 🙄

She is no liar. And noone asked you. I know one thing, when I quit USCC, I hope I never get you on the phone because that will be the deciding factor that will lead me to cancel my account. So back off Sparkette!!!<

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A year and a half? That's all? Wow. You've got a long way to go, Princess. You're still in the "D.O. Brainwash" phase. And you've probably just filled out your 2nd cultural survey, maybe? Hmm?

Come post here when you see through all the crap and see the forest for the trees. Go find a truly tenured rep -- if you can find one that hasn't been fired -- someone who has been there at least 5 years and talk to them about what REALLY happens in the call centers, and what they really about life in the call center(s), and ask them what the D.O. truly means, and I'm sure that they will tell you that's it's nothing but a bunch of pure b.s.

Used to be way back when, when I first started with the company that it was about taking care of t...
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Truthfully, I don't see what you see.

I have several friends here that refelect the same feelings I have for the company.

Every day, I work under a coach that works for the customer. I have seen him send cusotmers phones when they've been jerked around from other retail stores and told there is no way they will recieve a phone...because we feel that this company is about the customers. I get coached, not to numbers, but to what type of connection I have to the customer. (Yes, a good quality score is important, but the customer connection is more so) I see a company that is working towards making it's customers happy and satisfied.

Yes, I do admit when the verification policy came out, I was a little concerned. However, we shou...
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Thank you for this response, Sock. It shows that you are on a team that does have a good coach, and that you are truly lucky and that you do have a positive atmosphere to work in -- I am glad to see that.

However, in the center that I worked in, it was not that way -- it was when I first started, but changed dramatically and became very, very negative and a complete hostile work environment, I'm sorry to say.

Personally, I don't disagree with the verification policy -- because it does (somewhat) protect the customer -- what I disagree with is the way that they are going about weeding people out for not following it to the letter, and without following the verbal/written/final written/termination course of action and just outright firi...
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Sorry to burst your bubble, Princess, but there is such a thing as a better job than USCC, and I found it. I gave my notice, went in on a day off, handed in my badge and a letter of resignation and walked out. That's all there is to it. Frankly, I don't care if you believe it or not, but that's the truth.

Considering that you are only a CSR, and have only been with the company 2 years - how is it that you have so much inside information in regard to the survey?

When you take the cultural surveys, on the INSIDE, your coach and managers (along with a bar code toward the bottom at the back) name are there. So think about it... if there are (for example) 10 people on a given team, it's not difficult to narrow things down. No?

Thin...
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When you take the cultural surveys, on the INSIDE, your coach and managers (along with a bar code toward the bottom at the back) name are there. So think about it... if there are (for example) 10 people on a given team, it's not difficult to narrow things down. No?

Think about it.

Aw. You like me. You really like me. You called me princess. :p

I looked on the inside of my survey, sweetie and I saw nothing like that there. Maybe I missed it, but it wasn't there.

I think this is someone who has been brainwashed and believes that USCC is the end all be all...pay them no mind Slave

we just had do another again and i was honest i dont really care who knows or sees i voiced my opinion and if my leaders get coached so be it they need to they SUCK

"""An entire batch of managers, the call center director and a few coaches were fired without warning and escorted out of the building by armed guard. A new director, and new managers were brought in from other call centers or from outside -- coaches were juggled around, many of whom didn't have a clue as to what they are doing -- and they still don't! Because the call center is so desperate for coaches, in some cases, they are really picking from the bottom of the barrel. It's pretty sad when the associates know more than the coaches do."""


This sounds like the CRCCC. Correct me if I'm wrong. I too was a victim of their bullshit but so much happier now that I'm out of the **** hole.

Working for a call center sucks, period. Whether it be for a car rental company, clothing, phone, or wireless. Call centers have some tough jobs.

Thank you for that post. These problems with USCC you are talking about are problems with call centers, not just USCC. I do not work for USCC so i dont know what the sales side is like, but ever call center is the same. It's a numbers game, verizon is no different. you got in trouble for going to the bathroom when you were not on break, you got in trouble for being a min late, if you were on a call for more than 15 mins it was monitored to make sure you werent messing around, and even if it wasnt your fault you still got introuble. you were sick and in the hospital that day? here's a write up, even if you let them know and brought in your doctors note/ receipt. so im sorry to burst the bubbles of the anti corprate people, but thats the natur...
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Just to explain the D.O. further from the standpoint of a former manager at USCC...

The D.O. is a popularity contest. If you are not a leader that is willing to compromise your ethics, then this is not the place for you. As a leader at USCC, your #1 goal, as it was pointed out to me, was to achieve a high mark on the Cultural Survey. So, you cannot effectively lead. You must befriend associates instead of leading them. Look the other way and don't upset your associates, or it will come back to haunt you in the fall when the survey results come back. Basically, your associates end up having the ability to "choose" their leaders. If you do not compromise your principles, then you're finished.

Have you ever been asked to step outside you...
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for responding to this troll but i have to...
The ethics you are talking about are the same ethics your precious verizon wireless uses, how do i know you ask? because i was in customer care for them, any market that had marginal coverage it was the same story, "oh there is a tower coming soon." even though there really wasnt. its the industry, get used to it, if you truely worked in the industry for over 6 years i would think you would have figured it out by now. and by the way VERIZONS SERVICE SUCKS! again from personal experiance verizon has horrible service, dropped calls, a lot higher than they claim. reliable? not at all. but of course this will be argued im sure so flame on.

Troll? Wow, not nice. I wasn't going to sling mud, but...

Anyway, ignoramous, I didn't say that I worked for Verizon, which I do not. I said that I used their service, and it far exceeded that of U.S. Cellular. Get your facts straight before spewing your nonsense.

Second, yes, I did work for USCC for 6 years. And, it's nice for you to confirm that USCC operates unethically. I experienced that firsthand. I'm not sure about Verizon... apparently, you have that experience... good for you. However, from my experience, Verizon's service far exceeds that of USCC. Get used to what? I don't have to, I'm (thankfully) not in the telecommunications industry anymore, and will never be again due to my experience with USCC.

1) Thanks for showing ...
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Okay, so it may be a little more clear why you don't work for US Cellular anymore.

Now, look, there are some things in your thread which I could perhaps see as somewhat true, but these are things that I have come to expect working for larger companies with a set of goals. Working at the retail level...you're drone bees, you're job is to make it or break it.

I am going to be heading to grad school after I finish my undergrad, and I can't lie that US Cellular is amazing for college students, especially with the Associate Scholar Program, Associate Phone Program, and a fun work environment. Do I plan on working for USC when I am done with school? Perhaps. But this is by far the best job to get a chance to succeed, apparently you ju...
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i know i shouldnt respond but i will. i never said you worked for verizon, i only pointed out that it is common practice in sales to say what one needs to in order to get the sale verizon was no different, you are right however it did imply that you worked there and i am sorry for that implication. i never said i worked for uscc and i do not work for uscc. good assumtion on your part. as far as spelling and capitalization, thanks for pointing out that i dont use caps and i am not the best speller. i dont think anyone else realized that. im sorry that you are so bitter, but when a simple question is posed and you respond with a negative comment that was not a part of the question and then continue to post negativity, one would think you are j...
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How 'bout we stop necroposting just to bring up a negative subject. That's not directed at you, fire.

How about this? I can post what I want, when I want. U.S. Cellular IS a negative subject. You can choose to read my post, respond to it, or ignore it.

That's directed at you, krict.

Grow up.

i think everyone is entitled to their own opinions, whether they be negative or positive, and there shouldn't be restrictions on who can say what. however, there's a line between opinions and ignorant trashtalking. i'm sure we are all responsible and mature around here, and can respect one another without stepping on each others' toes? i sure hope so. hope everyone is having a good day.

🙂

Every one is entitled to their own opinion, and entitled to the responsibility bearing up under any reactions. If you didn't want a reaction, or can't handle others reactions, positive or any other, you shouldn't say anything. The right to free speach is not same as no responsibility for what you say.

exactly, so why are people complaining?

Exactly. So, why are you two complaining? I stated my opinion, and I've been attacked. I've only defended myself. I need to grow up? Hey, maybe you need to go back and read what has been posted, reflect, and realize that it's you that needs to grow up a bit.

You know what? Please continue to insult me. You continue to prove my point further, which is, any involvement with U.S. Cellular will result in negativity and poor treatment.

who are you talking to? i really don't see (too) much negativity as of late on this post. it's kind of dead. i for one never insulted you. USCC is not all about poor treatment, though. the store i'm in is nothing but all about customers.

you all should have started a new post that said was titled "Jackass Post Opinions here" You are all losers who were forced to resign because (like that title says) its all about the numbers and you obviously couldn't hit them. uscc is in the busniess to make money. how do you think you got paid for six years? they are about customer service, you obviously didn't have customer service skills and for the queer in love with verizon, they demand 80 new lines of service from their sales people and they pay like ****!

It is kinda funny how three nasties in the world can dominate a forum board.

we need some moderator to come in here and boot the trolls.

Then they would come in as someone else, and gripe about their freedom of speech! The best solution is to ignore them and not respond to anything they say that is inflamatory or rude. They'll go away eventually.

the point were trying to get across is the promotion of how we are such a do when our own leaders cant even provide the do they are people that don't set examples they are the ones that talk do up the ass and then turn around and act unethical use their power to feed on the weakness of their sales reps. heres an example leader does talk tracker and messes it all up and puts it under a sales reps code who gets blamed not them us and heres the screwed up part everyone in the store has the power to do that the leaders just don't give a care bottom line and upper management are sitting there with a thumb up their asses talking all this do, value BS while were getting shafted so screw rooney,and hunter and everyone else participating in this do B...
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8 years. Sounds like the location you work at needs an intervention!