Lets Recap how this went for US Cellular
Also found this from howardforums:
Mythos is another pathetic attempt on part of USCC organizational development to indoctrinate and brainwash its employees. It's so sad, most of these fools eat it right up too.
Things we learned from mythos training:
-Customers are worried more about human coverage than voice and data coverage (yes, seriously)
-We are better than all the other carriers (yes, seriously)
-Customers want a "deeper relationship with their carrier but are afraid to deepen the relationship" (yes, seriously)
-We should believe- not necessarily provide, but believe and have hope for (I don't remember) (yes, seriously)
-We were given a series of ten affirmations (there were ten commandments, right?) of which eac...
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Mythos is another pathetic attempt on part of USCC organizational development to indoctrinate and brainwash its employees. It's so sad, most of these fools eat it right up too.
Things we learned from mythos training:
-Customers are worried more about human coverage than voice and data coverage (yes, seriously)
-We are better than all the other carriers (yes, seriously)
-Customers want a "deeper relationship with their carrier but are afraid to deepen the relationship" (yes, seriously)
-We should believe- not necessarily provide, but believe and have hope for (I don't remember) (yes, seriously)
-We were given a series of ten affirmations (there were ten commandments, right?) of which eac...
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Okay, Luckily for me I came into the business AFTER all of this project Mythros stuff was started.
While all of this seems REALLY... well, NUTS... I do see a bright side to it.
I do think it's a bit nicer to actually worry a little bit more about the customer and their needs more than the phone sales and all of that jazz. I would hate to have a customer come in and have to sell them a crazy amount of things they don't need and won't use just because it's my job.
Affirmations? commandments?? 😕 eeep. No thank you. I've never had to deal with any of them though.
Just good customer service.
While all of this seems REALLY... well, NUTS... I do see a bright side to it.
I do think it's a bit nicer to actually worry a little bit more about the customer and their needs more than the phone sales and all of that jazz. I would hate to have a customer come in and have to sell them a crazy amount of things they don't need and won't use just because it's my job.
Affirmations? commandments?? 😕 eeep. No thank you. I've never had to deal with any of them though.
Just good customer service.
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The mythos "training" sucked major butt.
a 3 hour class on how to treat customers.
bah humbug.
i hate this company.
a 3 hour class on how to treat customers.
bah humbug.
i hate this company.
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That reminds me of when I had training for Target.
That stupid movie on how to be "The best company ever."
because they're "the best company ever"
and people want to shop at "the best company ever".
It hurt me. 😢
That stupid movie on how to be "The best company ever."
because they're "the best company ever"
and people want to shop at "the best company ever".
It hurt me. 😢
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We had to send stories in every week on how we were applying "mythos" in our selling and everything. it sucked they still are making the rounds around here.
trust me when i say i know at least 30-60% were fictional accounts with fictional customers.
the battery swap starting up started the mythos crap churning again "we believe our customers deserve the best" yada yada blah blah blah.
dont get me wrong, i like going that extra mile....for SOME customers. most of them are jerks who dont appreciate or notice it anyway.
trust me when i say i know at least 30-60% were fictional accounts with fictional customers.
the battery swap starting up started the mythos crap churning again "we believe our customers deserve the best" yada yada blah blah blah.
dont get me wrong, i like going that extra mile....for SOME customers. most of them are jerks who dont appreciate or notice it anyway.
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t mobile does the same, except they call it t mobile commitment for employees, i call it brainwashing 101, F'in corporate america BULLSH*T
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😢 😢 😢 😢 😢 😢
I find it ironic that those of you so willing to complain about this company are also so willing to cash a check from them. If you don't like showing up to work every day, then don't. If you hate customers, get a job where you don't have to deal with them. Nobody makes you. However, I suspect for you that it is far easier to whine and be bitter about something than to actually do anything about it. Honestly, why do you hang out on a internet forum all day bitching about a cell phone company? If you turned any of that energy into something productive you might actually get a job that you like. When you grow up a little (and I don't mean age), you might regret how much time you spent being cynical a...
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I find it ironic that those of you so willing to complain about this company are also so willing to cash a check from them. If you don't like showing up to work every day, then don't. If you hate customers, get a job where you don't have to deal with them. Nobody makes you. However, I suspect for you that it is far easier to whine and be bitter about something than to actually do anything about it. Honestly, why do you hang out on a internet forum all day bitching about a cell phone company? If you turned any of that energy into something productive you might actually get a job that you like. When you grow up a little (and I don't mean age), you might regret how much time you spent being cynical a...
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AMEN!
YOU made the choice to work for US Cellular.
As far as being brainwashed... It is possible to drink the company Kool-Aid and NOT be brainwashed.
And who is brainwashing who??? I have USCC thinking that I am brainwashed just so I can keep getting my check every 2 weeks!
YOU made the choice to work for US Cellular.
As far as being brainwashed... It is possible to drink the company Kool-Aid and NOT be brainwashed.
And who is brainwashing who??? I have USCC thinking that I am brainwashed just so I can keep getting my check every 2 weeks!
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🤣
The OP's post cracks me up. Brainwashed? Hardly.
If you think that finding a better way to treat someone and make feel better about the choice they made you must be a pretty selfish and lonely person.
I am proud of the company I work for. This company has provided for me quite an opportunity to change my life and I appreciate that.
No one is perfect and this company is run by humans. Sure mistakes are made and not every interaction is going to be ideal customer experience. Obviously because you (OP)work for USCC. Its your (OP) attitude and the attitude of people like you who manager to get hired here, that ruin what this amazing company is trying to do. I shouldnt even say that it ruins it because its companies li...
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The OP's post cracks me up. Brainwashed? Hardly.
If you think that finding a better way to treat someone and make feel better about the choice they made you must be a pretty selfish and lonely person.
I am proud of the company I work for. This company has provided for me quite an opportunity to change my life and I appreciate that.
No one is perfect and this company is run by humans. Sure mistakes are made and not every interaction is going to be ideal customer experience. Obviously because you (OP)work for USCC. Its your (OP) attitude and the attitude of people like you who manager to get hired here, that ruin what this amazing company is trying to do. I shouldnt even say that it ruins it because its companies li...
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Wow all of you guys just proved my point! BTW:
I don't work for USCC. I just know about the company. I used to own stock in USC until I found out about all this BS and realized that since I was a part owner of this company and they were doint this kind of crap and not worrying about the bottom line which is all I cared about, than I pulled out and invested my money elsewhere.
YOu guys crack me up though and thats why I keep coming back..........
I don't work for USCC. I just know about the company. I used to own stock in USC until I found out about all this BS and realized that since I was a part owner of this company and they were doint this kind of crap and not worrying about the bottom line which is all I cared about, than I pulled out and invested my money elsewhere.
YOu guys crack me up though and thats why I keep coming back..........
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What cracks me up is that you come here to troll the forums acting like a little kid.
Your petty attempts to try to hurt an awesome company like USCC will obviously do no good.
Sure this company isn't for everyone but at least we don't charge people to pay their bill and we dont penalize people for just wanting to change their plan. Wow there's a concept...We have a service center WHERE WE ACTUALLY FIX PHONES.. and if we cant fix them we give LOANER phones. We also do software updates as well as transfer contacts,pictures, and videos for customers to their new phone. We allow customers to cancel early and renew their contract at 18 month. Our early termination fee is only 150 and we prorate it as well.
Go try out some other car...
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Your petty attempts to try to hurt an awesome company like USCC will obviously do no good.
Sure this company isn't for everyone but at least we don't charge people to pay their bill and we dont penalize people for just wanting to change their plan. Wow there's a concept...We have a service center WHERE WE ACTUALLY FIX PHONES.. and if we cant fix them we give LOANER phones. We also do software updates as well as transfer contacts,pictures, and videos for customers to their new phone. We allow customers to cancel early and renew their contract at 18 month. Our early termination fee is only 150 and we prorate it as well.
Go try out some other car...
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HackYourPhone said:...
What cracks me up is that you come here to troll the forums acting like a little kid.
Your petty attempts to try to hurt an awesome company like USCC will obviously do no good.
Sure this company isn't for everyone but at least we don't charge people to pay their bill and we dont penalize people for just wanting to change their plan. Wow there's a concept...We have a service center WHERE WE ACTUALLY FIX PHONES.. and if we cant fix them we give LOANER phones. We also do software updates as well as transfer contacts,pictures, and videos for customers to their new phone. We allow customers to cancel early and renew their contract at 18 month. Our early termination fee is only 150 and we prorate
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I'm going to call bravo sierra on this one. Based on your previous posts, I doubt you have even close to the level of maturity it takes to maintain a stock portfolio. And if you sold it because of mythos, it proves my point. USCC stock has been one of the best to own for a number of years. If you knew anything about stocks, especially USCC, you would know that now is the opportune time to buy...not sell. When the market recovers, so will USCC's stock, and if you bought at today's closing price of 37.45, you would see a dramatic return on that investment. But once again you subject us to a meaningless pile of digital drivel, hoping to fill that gaping hole in your life. You=fail.
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Well I guess that shows how big of an idiot you are...if you only care about the bottom line maybe you should have noticed that USCC has the best stock price in the industry and their balance sheet is in great shape...do you even know what a balance sheet is? Probably not because you come to a chat room to bash a carrier that you dont work for or have the service of...get a life...
BTW...it seems kind of odd that since USCC has taken this marketing approach of conveying to customers that they care and telling real life stories about taking care of customers that now larger companies of all areas have followed... Best Buy, American Express, and Sprint just to name a few...
Congrats Kentucky Jelly you get the idiot of the day award...as...
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BTW...it seems kind of odd that since USCC has taken this marketing approach of conveying to customers that they care and telling real life stories about taking care of customers that now larger companies of all areas have followed... Best Buy, American Express, and Sprint just to name a few...
Congrats Kentucky Jelly you get the idiot of the day award...as...
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If you hate it that much and you think it is such a joke why exactly do you still work here. We certainly don't need someone like you. Why dont you go to another carrier and see how they treat you. 🤭
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Kentucky Jelly, you are a complete retard and know absolutely nothing about US Cellular. 🤣 Your theory on mythos is more f'ed up than you. You are probably just bitter because you got fired, and cant find a job other than McDonalds. Good luck with trying to form your cult against USCC.
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Here is an idea...If you don't like what the company is doing then work somewhere else! Nobody is holding a gun to your head saying you HAVE to work here!
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Mythos, imo, was an attempt to get certain area's stores into shape.
My region has been treating it's customers this way for years. No changes here except for the polka dots... and i do love polka dots. 😁
now, run along to ATT's forum so you can complain about how retarded it is for them to buy regional carriers in the midwest. Have fun.
My region has been treating it's customers this way for years. No changes here except for the polka dots... and i do love polka dots. 😁
now, run along to ATT's forum so you can complain about how retarded it is for them to buy regional carriers in the midwest. Have fun.
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i agree with the last two posts. first off its more of a movement than brain washing and if u dont like it maybe u should make a move. us cellular is about something better and that isnt any of you that are bashing it so for our sakes i suggest you quit and go slang iphones and hustle every person that walks through the door. oh and btw stop posting that kinda stuff because sooner or later its not gonna be your choice to work here ne more you will be fired for everthing you have posted just give it time
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I keep telling you I don't work for USC. Quit trying to tell me I'm going to be fired. I don't even work in the Cellular industry. I have no personal reasons to go after USC. I am just here to educate and inform.... There is more to life than USC.
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then you are an uninformed idiot who just talks out his butt to make himself feel important. GO AWAY!
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