Home  ›  Carriers  ›

U.S. Cellular

Info & Phones News Forum  

all discussions

show all 13 replies

I need some honest feedback here!!!

sngwrtr525

May 28, 2007, 7:26 AM
I am a transplant from the Washington, DC area to Charlottesville, VA, where I now live. I have had Verizon wireless service all along, even here in Charlottesville, because I wanted to keep a DC number available to family and friends back home. After three years, I really don't think that's necessary. Verizon does not have wireless service here in Charlottesville (in other words, I can't get a Charlottesville number on it), although with Alltel having been sold off last week, there is a slight chance that Verizon could possibly buy it. Both Alltel and US Cellular, though, have service local to Charlottesville. I am not completely impressed by Alltel's national plan coverage, and I will not be using nTelos or Sprint for sure. AT&T and ...
(continues)
...
dead_psycho1

May 28, 2007, 9:36 AM
just a question why is sprint out of the question?
and any way most likely the best way to find out if there is good coverage is to ask people around the area and to pay attention at whats company they are using them selves and even if you don't ask look at what they are using.
...
sngwrtr525

May 28, 2007, 12:16 PM
For me, Sprint is out of the question for their lousy customer service. I have been an indirect rep most of the last 15 years, and in every case except one, I have never been able to get straight answers for customers of Sprint. I'm not even going to go into further detail, but I consider Sprint to be a hideous excuse for a wireless company.

I appreciate the rest of your input, dead_psycho1, but sometimes, you can't really tell what people are using just by looking at the phones, since so many CDMA providers use the same handsets in many cases. I am hearing a lot of negativity regarding US Cellular's inability to resolve customer issues as well, but I like that national plan they have, especially with the free incoming minutes. I may ...
(continues)
...
dead_psycho1

May 28, 2007, 8:07 PM
yea i can see where you are coming from... i was looking into plans and sprint is at least 20 dollars cheaper than all the carriers that i looked at... and about the costumer service issue what numbers do u have my brother and i use to have sprint and i never had any problems on the phone or in a store.
...
sngwrtr525

May 29, 2007, 4:21 AM
I don't have numbers. What numbers? Do you keep numbers? As I said, it's from personal experience. I don't give a damn about numbers. If Sprint cannot deliver what I want, I don't need 'em. They have roaming charges off their network just like Alltel does. I have no desire to keep looking at my screen constantly to see if I'm on or off the network.
...
paddyoc

May 30, 2007, 8:47 PM
sngwrtr525 said:
They have roaming charges off their network just like Alltel does. I have no desire to keep looking at my screen constantly to see if I'm on or off the network.




Since when? All of the plans are nationwide, with one exception......and I sell T-mobile, yet I use Sprint.....because their coverage in my area is great. I have not had any issues with their customer service. That and you can manually set it not roam, or to roam exclusively.....
...
sheeley14

Jun 5, 2007, 12:30 AM
do you guys not get that it all depends on your personal experience. i loved the old sprint it rocked. $5 for unlimited web and 100 messages and $5 more for unlimited text that rocked. But when they changed they royally pissed me off. i had the 500 message plan and went over by a couple and stopped texting so they told me that if people texted me when i was out then i had to pay 10 cents. It was BS. But there new plans look ok. It all depends on You. if you get them when there good or not.
...
jadyejr

Jun 28, 2007, 5:55 PM
OK, first off welcome to central Virginia! I had to go through the same thing you had to, I had Verizon and had to get something else. OK heres the bottom line, Alltel is a decent company but I will tell you that the spotty service your cell phone is getting right now, well thats from the crappy alltel towers that its using right now... SO thats the deal with that, Alltel is a good company but when having to choose between the two, alltel and US Cellular, than I would go with US. I am a former Alltel rep, I know exactly what they do and how they treat their customers, and their employees, so If you want decent cell phone service and a horrible experience with the CS than go with Alltel. Now US Cellular on the other hand is a great phone c...
(continues)
...
jerry 12

May 28, 2007, 10:06 PM
sngwrtr525 said:
For me, Sprint is out of the question for their lousy customer service. I have been an indirect rep most of the last 15 years, and in every case except one, I have never been able to get straight answers for customers of Sprint. I'm not even going to go into further detail, but I consider Sprint to be a hideous excuse for a wireless company.

I appreciate the rest of your input, dead_psycho1, but sometimes, you can't really tell what people are using just by looking at the phones, since so many CDMA providers use the same handsets in many cases. I am hearing a lot of negativity regarding US Cellular's inability to resolve customer issues as well, but I like that national plan they have, especially wi
...
(continues)
...
krickt

May 30, 2007, 11:44 AM
Alltel was just sold to a holding company, and projections are that they will be sold to either another carrier or a media group probably in a year or so. Until then, nothing will probably change for Alltel. I've been nothing but happy with my USCC, as an agent and as a customer.
...
sngwrtr525

May 31, 2007, 5:39 AM
Maybe I'm whistling in the dark here, but I still have a sense that Alltel will eventually end up in the hands of Verizon, although I keep hearing Comcast's name come up as the ultimate owner eventually, to which I say...GOD FORBID! If Comcast runs a cellular operation the way they run their cable business, we're ALL in trouble. BTW, two holding companies now lay claim to Alltel, not just one, which could further complicate things in the boardroom when stock is traded. Being an Alltel employee, my emotion says I should go with Alltel, but my brain says that US Cellular has the edge. With Alltel, I lose free roaming on their National Freedom plan in some areas around the country, but get My Circle. With US Cellular, for the same price po...
(continues)
...
krickt

May 31, 2007, 10:16 AM
You can call internationally, just not roam internationally in all places. I have a list of the charges for calling hundreds of countries. UK would be .50 a min, Canada is .19 a min.
...
sikusilverflare

Jun 6, 2007, 11:25 AM
I don't know if anyone has mentioned yet. That if you are hanging between USCC and Alltel... They have roaming agreements. So if you go with USCC and choose a nationwide plan, you will roam off of Alltel and Verizon towers depending on who has the strongest network in the area you are in. I have been a USCC customer for about 6 years now and I have traveled from WV to Iowa and up to NY. No problems with service at all. And I couldn't tell you the amount of times Customer service has helped me and my friends out. I had Alltel befor USCC and I will never switch back.

Hope this helps.
...
krickt

Jun 6, 2007, 5:14 PM
They also roam off of sprint, which means if someones sprint phone works somewhere, then your USCC phone should work as well as theirs does, same with Verizon. The handoffs between USCC and Alltel are alot rougher than with the other companies, and Alltel phones don't roam in this county very well with USCC towers.
...

You must log in to reply.

Please log in to report a message to the moderator.


all discussions

Subscribe to Phone Scoop News with RSS Follow @phonescoop on Twitter Phone Scoop on Facebook Subscribe to Phone Scoop on YouTube Follow on Instagram

 

All content Copyright 2001-2019 Phone Factor, LLC. All Rights Reserved.
Content on this site may not be copied or republished without formal permission.