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P.C.S.= POOR CUSTOMER SERVICE

n.o.y.b.700

Apr 29, 2004, 10:38 AM
😉 sprint has been nothing but the biggest and worst in there customer care dept....they love to transfer you to dept that you don't need to go to...
I had them promise me upon buying my phone and service , things that , after you get it and call them back are totally wrong, but if you play with them and call them up to pretend your a new buyer and what can they offer you, they still have the same good sounding offer, that you were just told by customer solutions that is not possible....go figure.
they must be trying to run their own company into the ground/bankrupcy.....
P.S. 🙄 This has been a public service announcement... 🙄
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Liam20

Apr 29, 2004, 2:55 PM
I work for ATT Wireless Customer Care and the benefits new customers receive are different then existing customers, it is a promotion/perk being offered through SALES CHANNEL for new ACTIVATIONS, don't be dissing fellow customer care when they're doing their job. Sales and Care channels are always different and the offers available for new customers are used as means to entice new activtions and Sprint, like nay company, loses substantial money by doing this since it is a competitive market, however, sales must do this. This has nothing to do with customer care, but the policies and promotions they are allowed to offer vary and are subject to change at anytime.
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n.o.y.b.700

Apr 29, 2004, 3:46 PM
Let me just clear that up for you....I was a NEW cutomer....
and I am glad that you also , working for ATT state those key words" change at any time"...
another words what your saying is " bend over" we think your wallet is making your ass look like JLO's...
if its all the same to you I like my money...but thanks for the heads up on ATT.... 😉
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n.o.y.b.700

Apr 29, 2004, 4:12 PM
Oh...by the way I work with customers and I do care how they are treated and so I do tell them everything and none of this .....promise them one thing and then they find out the company changed or switched something with out notice.....
That is NOT a GOOD way to run a company....
NEVER LIE to your customers....cause they will go elsewere....this is why we have loyal customers and our company is on the top 100 Forbes list...we have been ranked the best in customer care for so many years now...and I could not be happier to work for my company, not because of my salary, but for the fact that our customers come back over and over again...and their happy....
!!!!! Remember that their are allot of decaffeinated brands out there , that are...
(continues)
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ruf-jason

Apr 29, 2004, 4:15 PM
What specifically is it that you were promised, and what are they saying now, and why.
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n.o.y.b.700

Apr 29, 2004, 4:34 PM
first off...back then they told me they had text messaging, not e mail but good simple sms, phone to phone, also they ofered that fun stuff like pcs...send your pics to another phone or video to another phone or email, as I had the sony vm4500 as it first came out , a great neat little phone by the way, just can't handle a drop from 2 stories...but thats another topic.
when it came time to play with the phone and its features I was finding it difficult to send pics and the video I captured, I kept getting a request for a pass code....when I called sprint back they connected me to the tech department after 2 redirects to the shiping dept ...for what ever reason they felt I needed to talk to shiping....sheesh
finaly getting thru to tec...
(continues)
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ruf-jason

Apr 29, 2004, 4:53 PM
did u buy the phone at a spcs store or did you get it @ a 3rd party, some places have different return policies on the phone vs. spcs contract policy (14 days on contract, 30 days return/exchange on handset), as a 3rd party rep myself I often recomend useing cust care only for billing issues, anything else go back to where you got the phone or a SPCS store so you have someone face to face to speak with.
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n.o.y.b.700

Apr 29, 2004, 5:16 PM
this is what sprint has told me and I am aware of this but when I bought the phone and called up sprint to turn it on, 2 separate people, the person at sprint that tuned on the phone for me told me I have 30 days to cancell my contract...I know, I know if I could have recorded the conversation this would all not be an issue...
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jikhead

Apr 30, 2004, 11:16 AM
Dude, ever considered that you're phone may be messed up from dropping it from the 2-story building? I personally wouldn't warranty that phone. Would you expect someone to warranty your TV if you dropped it out of a window? Changing all your passwords can be done from sprintpcs.com. If it still doesn't work, you need to take the phone to store and have them reprovision the phone for you.
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n.o.y.b.700

Apr 30, 2004, 1:29 PM
the droping was after all the fun lack of help from sprint...
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