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Nov 17, 2011, 6:50 PM
does anyone have the number to sprint where we can possibly call and get a customer a warranty replacement sent?

We are not a repair center here, so whenever a customer comes in with any, even simple, warranty problem; we have to direct them to the nearest repair center. The closest one being 35 miles away.

Sprint said there is no other way around this and I hate breaking customers down every time I run into this.

If anyone needs Account Services direct line, I am happy to provide that though =P

Nov 18, 2011, 7:03 AM
usually tech will do exchanges when a center is not local. Try them.

Nov 18, 2011, 2:46 PM
You of course are part of the problem, wanting to direct customer to account services for requests that aren't true cancellations. The correct thing to do is call customer service and get them to technical support. Yea, I know the direct number to Account Services, but I will be danged if I provide it for invalid reasons.
Android Ace

Nov 21, 2011, 7:39 PM
I feel your pain, man. Our store (indirect) is strictly sales and will probably never get a repair center. If the customer brings us lots of business and is well-liked, my manager or I will call Tech and fight for an Advanced Exchange for them. Beyond that, it's off to Little Rock for them. We used to have a direct number to the AE department (8775074287) but Sprint, in their infinite wisdom, disabled it. I guess helping customers is stupid.

Dec 24, 2011, 2:57 PM
The entire tech support department went through a Reorganization a while back. (right around the time the iphone came out) That number changing was probably fallout from it.

Nov 21, 2011, 10:51 PM
Currently, the Tech Support team through Sprint handles warranty replacements/AE. However, they are not supposed to replace the device if a repair center exists within 50 miles. So, best of luck with that... =)

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